Hotel a Bugushi

“great place”

“Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not.”

“There is no beach and the gate was shut when I arrived and had to wait an hour. The phone number was disconnected and there was a chicken that made noise waking me up 3 am. Not impressed ”

“We were lucky enough to stay in Volcanoes Over View during our gorilla trekking visit. We were kindly met by Oliver and his team, and he made the experience 10/10, going above and beyond to make our visit as comfortable as possible. We were kindly upgraded to the tents. He was able to source gaiters and gloves for our treks at short notice. He provided delicious spicy tea in the evening and was patient enough to teach us the game of Igosoro. Anyone thinking of doing the Gorilla Trekking or...

“Our stay at Grotta Resort was very comfortable and the staff were amazing. It’s very convenient if you want to do Gorilla trekking. We were picked up and dropped off at Kigali by the resort, our driver Enock really looked after us and made sure we arrived at our destinations.”

“Clean room & friendly staff”

“Beautiful views of Lake Kivu. The staff were extremely helpful and friendly. We had a very relaxing stay. ”

“Home away from home ”

“Great Stay, quite tranquil”