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Recensioni per Kwarleyz Residence Accra

4 out of 5
Kwarleyz Residence Accra
15 Kofi Annan Rd, Accra, Accra

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 41 su 67 recensioni" "
Valutazione di 8 - Buono. 15 su 67 recensioni" "
Valutazione di 6 - Soddisfacente. 5 su 67 recensioni" "
Valutazione di 4 - Scarso. 2 su 67 recensioni" "
Valutazione di 2 - Terribile. 4 su 67 recensioni" "

9,2/10

Pulizia

9,6/10

Personale e servizio

8,2/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Olufemi

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice place to stay
Soggiorno di 6 notti a dicembre 2023
Risposta di Joel, il giorno 26 feb 2024
Dear PhilipThank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

10/10 Eccellente

Kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Joel, il giorno 26 feb 2024
Dear Kelly Thank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

10/10 Eccellente

Andrew

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Joel, il giorno 26 feb 2024
Dear Andrew Thank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

10/10 Eccellente

Ashley

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very modern the space of the room was wonderful prefect relaxing or a birthday vibe
Soggiorno di 1 notte a novembre 2023
Risposta di Joel, il giorno 26 feb 2024
Dear Ashley Thank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

10/10 Eccellente

Mike

Soggiorno di 4 notti a ottobre 2023
Risposta di Joel, il giorno 26 feb 2024
Dear Mike Thank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!

4/10 Scarso

Dale

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The property has potential but it’s the lack of attention to detail. It was a beautiful property, with a spacious room and we enjoyed the pool. The issues we had were; 1. Why have a butler with a phone number that you can’t call from the hotel phone? 2. To charge prices as the finest hotel in the world, you can’t be cheap with the toilet paper. If you’re leaving half a roll leave a fresh roll in the drawer. 3. If they’re a two people in the room and you change towels provide two sets. 4. I checked out and paid cash. The attendant started helping someone else. I asked for my receipt and he gave me the invoice. Well later on, they told my friend in a totally different room, I hadn’t paid and charged him again for all my incidentals. 5. The bathroom was leaking down into the hallway. 6. The TV would reset every time you pulled the card from the wall but would not reconnect to the internet.
Soggiorno di 7 notti a settembre 2023
Risposta di Joel, il giorno 18 set 2023
Dear Mr. Dale,Greetings from Kwarleyz Residence!We are extremely sorry for all the inconvenience caused due to the highlighted grey areas.We were well connected and I wish you could have informed us of these issues. We would have resolved them immediately.We hope you will treat it as an isolated incident and a deviation from the usual high standards of service at Kwarleyz Residence.We value your patronage and look forward to welcoming you back soon.Yours sincerely,Joel

2/10 Terribile

Ruth

Soggiorno di 1 notte ad agosto 2023
Risposta di Joel, il giorno 18 set 2023
I hope you are having a good day. I would like to reach out to you regarding your recent stay with us. I would like to express my sincerest apologies for your recent stay with us. We do accept that we have fallen short in providing you both with the best guest service that we not only pride ourselves in providing but which is something that is expected from all of our. It is quite embarrassing from our side, on the service you received during your stay. We do appreciate your feedback to us, and we will take this a lesson which we not only plan to meet but also to exceed and maintain as one of our many procedures. We do hope that this encounter did not in any way, ruin your overall stay with us. We also do hope to welcome you back. Kindly provide us with your email or telephone number to contact you.

10/10 Eccellente

Fonati, Ellicott City

Soggiorno di 3 notti a luglio 2023

8/10 Buono

Nikita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Wonderful customer service, nice stay for Accra standards. Receiving ordered food at the hotel took a long time however
Risposta di Joel, il giorno 2 giu 2023
Dear Nikita Thank you so much for staying with us and sharing your valuable feedback, I will investigate further the delay in the food delivery and will ensure that on your next visit, things will be taken care and you will be having a pleasant stay with us

10/10 Eccellente

Philip

Soggiorno di 6 notti ad aprile 2023
Risposta di Joel, il giorno 2 giu 2023
Dear PhilipThank you for staying with us and sharing valuable feedback, We look forward to welcoming you back soon!Sincerely Joel

10/10 Eccellente

Mike

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent Accomidations. Highly recommended. 👍
Soggiorno di 2 notti ad aprile 2023
Risposta di Joel, il giorno 2 giu 2023
Dear Mike,Thank you for staying with us and sharing your valuable feedback, We are delighted to read that you had a great stay and we exceeded your expectations. We look forward to welcoming you back soon! SincerelyJoel

6/10 Soddisfacente

KINGSLEY

Viaggio di coppia
Non mi è piaciuto: Pulizia
Please ensure that staff personnel cleaning apartments are clean. Strong smell of putrid body odor B/O in the room and sheets. Had to toss out the pillows to get rid of smell. Otherwise great place.
Soggiorno di 1 notte a marzo 2023

10/10 Eccellente

christy

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Amazing service.
Risposta di Mercy , il giorno 20 dic 2022
Dear ChristyWe are glad you are happy with your stay with us.We look forward to hosting you again.Thank you

2/10 Terribile

Stacy

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Please save your hard earned money and do NOT stay here! I checked in early evening and was NEVER informed that the pool was under construction. The breakfast is horrendous and there is no 24 hour room service. The room they provided had a broken door and chipped floors. There was nothing about this hotel the exemplifies “luxury”. It’s like a motel with modern furniture. The people who work there were very nice. I just think people should be informed about what they are paying for.

2/10 Terribile

Mathew

Soggiorno di 1 notte a luglio 2022

10/10 Eccellente

Deprestonne, Abidjan

Soggiorno di 5 notti a febbraio 2022

8/10 Buono

mariama

Mi è piaciuto: Pulizia e comfort della camera
bien
Soggiorno di 2 notti a gennaio 2022
Risposta di Evelyn, il giorno 9 feb 2022
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our GUESTS expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best GUEST service.

8/10 Buono

Remi

Soggiorno di 1 notte a gennaio 2022

8/10 Buono

ETHEL

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a gennaio 2022
Risposta di Evelyn, il giorno 9 feb 2022
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our GUESTS expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best GUEST service.

10/10 Eccellente

Tega

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a dicembre 2021
Risposta di Evelyn, il giorno 23 dic 2021
Dear Tega, Thank you for taking time to rate your stay with us. We are happy you delivered on our promise of great customer service. We look forward to your future stay with us .

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Friendly Staff, very well kept property. Good food, excellent view and quiet guest. I will be back.
Soggiorno di 2 notti a novembre 2021
Risposta di Evelyn, il giorno 22 nov 2021
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guest expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best guest service. Thank you for your loyalty. We look forward to your future stays with us.

10/10 Eccellente

Nadia

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a novembre 2021
Risposta di Evelyn, il giorno 17 nov 2021
Dear Nadia, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Number One Oxford Street Hotel and Suites. It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guest expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the best service. Thank you for your loyalty.

6/10 Soddisfacente

Nick

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Could have been great.
Roof top bar was closed and lot of maintenance going on the entire time I was there. Half of the time I stayed there I had to ask for towels. Coffee from the little coffeeshop downstairs are great!
Soggiorno di 7 notti a ottobre 2021
Risposta di Evelyn, il giorno 22 ott 2021
Dear Nick, Thank you for taking your to to give us this feedback of your stay. It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guests expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best guest service. Thank you for your loyalty.

6/10 Soddisfacente

Mary LaToya Lynn, Philadelphia

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 15 notti a settembre 2021
Risposta di Evelyn, il giorno 11 ott 2021
It always brings us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guest expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the best guest service. We look forward to your stay with us in the future. Thank you for your loyalty.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Soggiorno di 5 notti a settembre 2021
Risposta di Evelyn, il giorno 1 ott 2021
Thank you for taking the time to rate your stay with us. We hope you had a good stay with us and we look forward to your future stays with us

10/10 Eccellente

Marilyn

Mi è piaciuto: Pulizia e comfort della camera
Beautifully appointed exceptionally clean with a very accommodating staff.
Soggiorno di 11 notti ad agosto 2021
Risposta di Evelyn, il giorno 14 set 2021
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our GUESTS expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the best guest service. Thank you for your loyalty.

10/10 Eccellente

expedia

Soggiorno di 3 notti a settembre 2021
Risposta di Evelyn, il giorno 22 set 2021
It always brings us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guests expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the best guest service. Thank you for your loyalty.

2/10 Terribile

Eugene

Soggiorno di 3 notti ad agosto 2021
Risposta di Evelyn, il giorno 17 set 2021
I hope you are having a good day. I would like to reach out to you regarding your recent stay with us. I would like to express my sincerest apologies for your recent stay with us. We do accept that we have fallen short in providing you both with the best guest service that we not only pride ourselves in providing but which is something that is expected from all of our guests. It is quite embarrassing from our side, on the service you received during your stay. We do appreciate your feedback to us, and we will take this a lesson which we not only plan to meet but also to exceed and maintain as one of our many procedures. We do hope that this encounter did not in any way, ruin your overall stay with us. We also do hope to welcome you back.

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia
This property was not a good stay. It’s beautiful when you enter however it’s not clean. The towels are dingy and they did nothing to accommodate us. The sheets were suspect and the walls had spots. I was very disappointed in this stay. At breakfast, the plates weren’t even clean. I wouldn’t recommend this as a place to stay at this price they charge for a 3 star hotel.
Soggiorno di 4 notti a luglio 2021
Risposta di Evelyn, il giorno 2 ago 2021
I hope you are having a good day. I would like to reach out to you regarding your recent stay with us. I would like to express my sincerest apologies for your recent stay with us. We do accept that we have fallen short in providing you both with the best guest service that we not only pride ourselves in providing but which is something that is expected from all of our. It is quite embarrassing from our side, on the service you received during your stay. We do appreciate your feedback to us, and we will take this a lesson which we not only plan to meet but also to exceed and maintain as one of our many procedures. We do hope that this encounter did not in any way, ruin your overall stay with us. We also do hope to welcome you back. Kindly provide us with your email or telephone number to contact you.

10/10 Eccellente

Margaret Adwoa Frempomaa

Soggiorno di 7 notti a luglio 2021

10/10 Eccellente

Dzikunya

Soggiorno di 1 notte a giugno 2021
Risposta di Evelyn, il giorno 16 giu 2021
Thank you for taking the time to review your stay. We are happy you enjoyed your stay with us and we look forward to your future bookings with us.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean and modern environment with good customer service
Soggiorno di 1 notte a marzo 2021
Risposta di Evelyn, il giorno 25 mar 2021
Thank you for taking time to give us your feedback, we are happy you enjoyed your stay with us and thank you for choosing us. We look forward to your stay with us in the future.

10/10 Eccellente

Samuel

Soggiorno di 1 notte a gennaio 2021
Risposta di Evelyn, il giorno 23 gen 2021
Dear Samuel, Thank you for taking time to review us. We are happy we made your a memorable one. We look forward to welcoming you again in the future.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Everything was excellent the pool rooms everything The only thing annoying is having to wait so long at the restaurant before getting something to eat
Soggiorno di 1 notte a gennaio 2021
Risposta di Evelyn, il giorno 11 gen 2021
Dear Guest, Thank you for taking the time to review your stay with us. We are happy to know you enjoyed your stay with us. With your other concern we promise to work on that aspect so your future stays will be more pleasant. We look forward to welcoming you again. Please take care. Kind Regards, Evelyn Reservations

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte a novembre 2020
Risposta di Evelyn, il giorno 13 dic 2020
Dear Guest, Thank you for taking time to review our property and staying with us. We are happy you enjoyed you stay with us. We look forward to your future booking with us.

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Modern spacious rooms but could use a little refreshing.
Soggiorno di 1 notte a ottobre 2020
Risposta di Evelyn, il giorno 13 ott 2020
Dear Guest, We are happy you enjoyed your stay. Your feedback is always important to us since it helps us to serve you better. We apologies for your room not been refreshed enough. We look forward to your stay with us again to serve you better,

8/10 Buono

Eugene

Soggiorno di 1 notte a settembre 2020
Risposta di Evelyn, il giorno 2 ott 2020
Dear Eugene, Thank you for choosing Kwarleyz Residence. We are happy you enjoyed your stay with us. We look forward to welcoming you again. Kind Regards, Evelyn

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2020
Risposta di Evelyn, il giorno 18 set 2020
Dear Guest. We are happy we made your stay a pleasurable one and we meet your expectation. I will share this feedback with the team . We look forward to your next stay with us again Kind Regards, Evelyn Danso

8/10 Buono

Gregg

Soggiorno di 3 notti a giugno 2020

10/10 Eccellente

Marcel

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
It was amazing, clean , beautiful rooms
Soggiorno di 1 notte a marzo 2020

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia
Crazy cool Art
The art and aesthetics of this place are incredible. I stayed here twice while in Ghana and booked two different types of rooms. The first time was a 1 bedroom. That was on the 2nd floor and MUCH quieter as the bed is on the second floor away from the hallway. Having the floors separated was a slight inconvenience for my quick time in the room as I frequently left things on the only table available (downstairs) or would forget to turn off the downstairs lights etc. Anyway, I didn't need that much space so booked the studio the 2nd time. These are located on the first floor only (per reception), and it's much louder on this floor (perhaps b/c more people book this type of room? Or b/c the bed is by the hallway? If you aren't noise sensitive the studio is great, but not much room for toiletries ladies. What this hotel lacks in functionality (more table space, bathroom shelves) it makes up for in decor. The cardio equipment was frustrating b/c if you stopped or didn't go fast enough then the screen turned off so to keep track of the time you would need to do so on your phone. The belt was also broken on the squat machine. If you don't stay here the place is worth visiting simply for the art though! I would stay again, but would book the 1 bedroom.
Soggiorno di 1 notte a marzo 2020
Risposta di Kwarleyz Residence, il giorno 20 mar 2020
Dear Guest, Thank you for choosing us again as your preferred residence for your stay in Accra and taking time to review our property. We do apologize for the issues you had during your stay with us. We really appreciate your feedback to help us serve you better on your next stay with us. Kind Regards, Diana Amoah Guest Service

10/10 Eccellente

Cynthia, united states

Mi è piaciuto: Pulizia
This place was awesome and I will be here again!!! My only complaint was the the checkout list prior to arrival was not accurate and the property tried to charge me coke products that were never there during my stay. Other than that it’s beautiful, just wish the ac would be a little colder. It felt really hot at times
Soggiorno di 1 notte a marzo 2020
Risposta di Kwarleyz Residence, il giorno 20 mar 2020
Dear Cynthia, Thank you for staying with us and taking time to review our property. I am sorry for the issue you had during your stay with us, we really appreciate the feedback given to us to help us serve you better on your next stay with us. Best Regards, Diana Amoah Guest Service

10/10 Eccellente

Ishmael

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hospitality
Simply amazing
Soggiorno di 3 notti a marzo 2020
Risposta di Kwarleyz Residence, il giorno 17 mar 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kaku
Its so lovely
Soggiorno di 2 notti a febbraio 2020
Risposta di Kwarleyz Residence, il giorno 11 mar 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Loved my stay. The staff are very friendly
Soggiorno di 1 notte a febbraio 2020
Risposta di Kwarleyz Residence, il giorno 5 mar 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

8/10 Buono

Alhassan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2020
Risposta di Kwarleyz Residence, il giorno 5 mar 2020
Dear guest, Thank you for taking time out to review our property. I am happy to hear that you enjoyed your stay with us. Thanks again and we look forward to serving you much better in the future. Best Regards, Diana Amoah Guest Service

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome and beautiful
Soggiorno di 1 notte a febbraio 2020
Risposta di Kwarleyz Residence, il giorno 17 feb 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Close to airport, modern facilities, spacious rooms, helpful staff! Will return.
Soggiorno di 3 notti a gennaio 2020
Risposta di Kwarleyz Residence, il giorno 17 feb 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Best Regards, Diana Amoah Guest Service

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love this hotel😍😍😍 super modern and it’s most def home away from home❤️
Soggiorno di 2 notti a gennaio 2020
Risposta di Kwarleyz, il giorno 17 gen 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back very soon. Regards Diana Amoah Guest Services Agent

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 11 notti a dicembre 2019
Risposta di Kwarleyz, il giorno 17 gen 2020
Dear guest, Thank you for taking time out to review our property. I am elated to hear that you thoroughly enjoyed the Kwarleyz experience. I will be sure to share your feedback with the entire team and compliment them on a job well done. Thanks again and we look forward to welcoming you back home very soon. Regards Diana Amoah Guest Services Agent