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Recensioni per Hotel Mumtaz Mahal

3 out of 5
Hotel Mumtaz Mahal
Near Shilp Gram, Taj Mahal (Estern Gate), Agra, Uttar Pradesh

Recensioni

6,0
Valutazione di 10 - Eccellente. 21 su 93 recensioni" "
Valutazione di 8 - Buono. 11 su 93 recensioni" "
Valutazione di 6 - Soddisfacente. 20 su 93 recensioni" "
Valutazione di 4 - Scarso. 26 su 93 recensioni" "
Valutazione di 2 - Terribile. 15 su 93 recensioni" "

6,0/10

Pulizia

6,4/10

Personale e servizio

3,0/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

Recensioni

4/10 Scarso

Andrea e Mara, Verona

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pessima soluzione ad Agra
Hotel sporco, con personale poco disponibile che non è stato in grado di fronteggiare la situazione, buona solo la posizione non lontana da Taj Mahal

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Its a very nice location and excellent room, though we didn't get the room that we booked. As we were the first guests after their renovation, they weren't prepared to handle guests starting from check-in, house keeping to amenities (dust due to renovation work, no coffee making facilities, toiletries, no breakfast) etc...
Soggiorno di 1 notte a marzo 2019

2/10 Terribile

Rusty_Mc, Dubai

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
OMG, What did we book? Great location close to Taj, but at what cost? First let me state that we are from the US and our standards are different than in other parts of the world (not better or worse, just different) BUT!!! Where to begin? Bare exposed wires hanging all round, light fixtures with no bulbs, no heat, (it was around 15C in the morning when we got ready to leave) towels that were at best rags, bed sheets with stains, tv that would not work, breakfast was 4 pieces of toast and a pat of butter, (not what was told to us when booking) We were awaken at 6:30 am with an attempt to deliver hot water via small bucket. The staff was ok, but clearly put off when was asked for toilet paper because there was none on the dispenser in the bathroom. As with other reviews of OYO hotels, we can not recommend using any of their brand hotels based on this and other stays.
Soggiorno di 1 notte a dicembre 2018

2/10 Terribile

Sylvia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Grausam
Nun kenne ich Indien schon eine ganze Weile und übe ein Jahr dort gewohnt. Dieses Hote war das aller aller letzte
Soggiorno di 2 notti a dicembre 2018

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a dicembre 2018

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Iqbal, India

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice Hotel close to Taj Mahal.
Stayed There for 1 day, enjoyed the experience. Roof top dining is awesome. Rooms clean and tidy. Food is good. Special mention for hotel manager -Mr. Vipul for arranging such a wonderful candlelight dinner. Kudos to hotel team and keep rocking.
Soggiorno di 1 notte ad aprile 2018

10/10 Eccellente

Neha, Noida

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very Good stay with a friendly staff.
I stayed in Mumtaz Mahal only for One night. My stay was very good. The services were very good. The staff was very friendly and happy to serve you. The best part was having dinner at the roof top restaurant facing the TAJ View.
Soggiorno di 1 notte ad aprile 2018
Risposta di Vipul Bansal, il giorno 6 apr 2018
Many Thanks Ms. Neha for your valuable feedback. We are in continuous effort to give best in class services to all our guests with true Indian Hospitality. Looking forward to welcome you again.

6/10 Soddisfacente

David, Denver

Nice rooftop view
Hotel Mumtaz Mahal has a great rooftop view which made it's faults easier to overlook. This is generally a hotel for locals and the staff only spoke passable English. Breakfast, when requested, took nearly an hour to prepare, but was good. It was even better to eat with the exquisite view of the Taj Mahal. Great sunsets, too! If only they would fix up that rooftop!
Soggiorno di 2 notti a marzo 2018

2/10 Terribile

christian, montelimar France

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
à éviter
Saleté repoussante aucun article de toilette Matelas et literie infestes plein de boutons Le lendemain Impossible d avoir un petit Déjeuner Chaque demande faite au personnel Restée sans réponse Pas d eau chaude Télé payante Etc... Un des pires hôtels en inde
Soggiorno di 2 notti a marzo 2018

6/10 Soddisfacente

Farhad

Hot water only available until 11 am

8/10 Buono

Nikki

Mi è piaciuto: Pulizia e comfort della camera
Decent..
Basic but decently clean and reasonably comfortable.. ongoing renos, kitchen was never open, menu not appealing anyways.. wasn't impressed, but then stayed other places that have been far worse..
Soggiorno di 1 notte a febbraio 2018

6/10 Soddisfacente

Sidney

its not even near as it shows on the pictures. the hotel is very durty just like the city!
Soggiorno di 1 notte a dicembre 2017

6/10 Soddisfacente

sonja, oberösterreich

Non mi è piaciuto: Condizioni e dotazioni della struttura
hotel gibt online mehr her als in wirklichkeit.
für eine nacht reicht es. restaurant und bar ist nicht vorhanden. essen wurde geliefert und das bier auch. warm wasser ist nur 3 stunden morgens verfügbar, aber lau. nicht warm.
Soggiorno di 1 notte a gennaio 2018

4/10 Scarso

kokkolis, the only good ting about the place is its location

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Aviod this place
not worth the buck
Soggiorno di 3 notti a dicembre 2017

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fotografías engañosas
Las fotografías son algo engañosas. En general, las instalaciones la limpieza, el servicio y la comida dan mucho que desear. Falta capacitar al personal para que sepan hablar inglés y entiendan lo que se les pide.
Soggiorno di 1 notte a dicembre 2017

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fraud. pictures are old . Poor condition
Horrible experience . Rooms very untidy. Bathroom horrible. Unhygienic
Soggiorno di 2 notti a dicembre 2017

4/10 Scarso

Bas, Nice

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Très déçu de cet hôtel
un hôtel décevant sur tous les niveaux. Dès mon arrivée à l’hôtel, j’ai eu la surprise de l’absence de l’eau chaude dans la chambre. J’ai demandé à l’accueil, ils ont décidé de me changer la chambre, mais pareil! Finalement j’ai pu comprendre que l’eau chaude est disponible entre 6h et 9h du matin et il faut laisser couler l’eau 20mins avant d’avoir l’eau chaude. Je me suis rendu compte que le personnel n’ont rien compris de ce que je raconte!! Pour cela ils ont décidé de me changer la chambre. Le pire c’est la clientèle de l’hôtel. En majorité des indiens irrespectueux, mal polis et très très bruants. Jusqu’à 3h du matin je n’ai pas pu fermer les yeux à cause d’une famille qui arrivait vers 23h du soir. Ils ont fait un boucan. J’ai demandé poliment de faire moins de bruit à la famille et ça n’a pas marché. J’ai demandé à l’accueil, pareil!!! Finalement j’ai laissé tomber!! Aussi, j’ai demandé les horaires de l’ouverture de Taj Mahal à l’hôtel, ils m’ont confirmé que c’est à 6h du matin. Je me suis pointé à 5h45 pour l’ouverture et ma surprise, l’ouverture c’était à 7h!!
Soggiorno di 3 notti a dicembre 2017

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This is a hotel that really didn´t match up to information on booking site. Stayed during four nights and was very dispappointed. The only thing good about this hotel was location, nice view from top of hotel and bed. No one spoke English (until one day a girl turned up in lobby and she was vey helpful), TV didnt work and even though we asked for help all time nothing happended, no cleaning, no new towels, very dirty bathroom, no toilet paiper, stained linen in bed. Bad services, not possible to pay by card. No services on top roof bar, no personel. Food took hours to get - if you found any to order from - and then they couldnt deliver all things from meny. Would not stay again or rekommend. I paid extra for view overlooking city - we looked into a wall of building opposite. First room we were shown had a very leeking toilet and we refused to accept that room and got another. No soap, shampoo etc that was said on booking site.
Soggiorno di 4 notti a ottobre 2017
Dear Guest, Thank you for your comments. I apologize for the problems that you encountered during your stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Regards, Optimum i-Hospitality

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Glad we booked one night only.
The dancer in the foyer was a great welcome but it was down hill from then on. Stained bed linen, shower fittings hanging off the wall too badly to use. Although the restaurant staff are very lovely, the level of service and hygiene is terrible. Only reasons to stay are proximity to Taj, Only a few minutes walk, and an excellent view from rooftop restaurant.
Soggiorno di 1 notte a ottobre 2017
Dear Guest, Thank you for your comments. I apologize for the problems that you encountered during your stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Regards, Optimum i-Hospitality

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Very dirty
This hotel was in a good location staff were nice and helpful however the room was really dirty . Hard to clean your teeth looking into the basin looked like no cleaning materials used. The room would have been adequate if cleaned properly.
Soggiorno di 2 notti ad agosto 2017

8/10 Buono

HYOUNGJIN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
타지마할에서 매우 가깝습니다. 특히 티켓 오피스가 가까워서. 티켓구매해서 타지마할 입장하기엔 적절한듯합니다. 객실도 괜찮은 편입니다. 아침은 간편하게 나오고요. 단지, 욕실이 다른 서비스에 비해, 깨긋하진 않습니다.

4/10 Scarso

Elke

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
More of a 1 to 2 star hotel
This hotel is badly in need of refurbishment but it appears that this is under way as the roof with view of Taj Mahal was shut during our stay. Sadly the roof view was the reason we picked this hotel over others. The room was very basic but generally clean.The wall was water damaged on the opposite side from the shower so we did not risk using the electric sockets on that side of the room. The sheets were grey and stained but appeared clean. The beds were comfortable and the Air con and free wifi worked. The TV did not work and there was a pot of what looked like yogurt in the fridge from, presumably, previous occupant. Likewise the bathroom was basic, functional and had been cleaned but very dilapidated. Breakfast in the basement was farcical with one half broken toaster to service the guests, an extremely limited choice of items and a scary dripping aircon unit that caused guests to slip on the puddle beneath it and more worryingly a sure risk or legionnaires disease! As we had prepaid our breakfast we were taken to the hotel next door which was an improvement with a view of the outside world and a buffet with a reasonable selection of items. As we were checking out at 5am I was assured that as I had prepaid there would be eggs, sandwiches and 'everything' waiting for me on the reception counter and the reception 'boy' would be there to check us out. Unsurprisingly the reality was a fast asleep reception boy and no breakfast. Disappointed with whole experience.

10/10 Eccellente

Chandan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great value for money
I booked this hotel for its price and location , hotel is very near to the Taj Mahal. People were very welcoming nice and friendly. Helped us in getting Taj Mahal ticket and Tonga Ride. hotel has two restaurant...basement and rooftop. Rooftop was great.. with great view toward Taj

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Our Agra Visit
Wow, it was good experience that make your hotel booking after you go and see the room. We have make booking via online and it was 100% different then we have seen in online. -Room was very poor and old did not had hot water in the room. - Wifi did not work at room. - Food was just ok. - They have AC but there AC did not work and we had to use fan. - We have paid INR- 3800 for the room but it was my mistake did not seen the room.
View near Hotel
View near Hotel

10/10 Eccellente

BakkD

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
All good.. best for location
My experience was good. staffs were very friendly and helpful. they gave us good room. Taj mahal View from upper restaurant was very attractive,

4/10 Scarso

Matt, Australia

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Dirty hotel with excellent staff
If you're precious about cleanliness don't stay at this hotel. Everything is dirty and both rooms stank - one from damp/mould and one from strong chemicals used to mask the damp/mould. The bathroom was dirty, the bedsheets had oil spots and dirt on them and the roof terrace and dining room all needed a good clean. Shower was cold for the first five minutes. We went up for dinner on the roof and the tables had empty bottles all over them and no one to take orders. We arrived at 9pm where there was an exhausted child in the lobby to dance for guests. Although this seems to happen in many hotels in Agra. The positives were that the beds were very comfortable and the staff extremely helpful and friendly. They also organised a car with an excellent and welcoming driver to take us to our next destination. Location is also very good, just a ten minute walk to the Taj.

6/10 Soddisfacente

Viaggiatore verificato

Hotel mit Aussicht
Gute Lage. In der Nähe der östlichen Tor des Taj Mahal. Zimmer sind akzeptabel. Frühstück ist standard. Nichts besonderes.

6/10 Soddisfacente

Eileen

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
near the taj and thats all
very near to the taj mahal. but the condition of the room is not great. lights not working. bathroom is ugly. needs a renovation. not as great as you see in pictures.

10/10 Eccellente

Mel, Osaka, Japan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Convenient to The Taj Mahal
We could walk to get our tickets for the Taj Mahal and take à tuk tuk to the eastern gate. We had the whole roof top to ourselves and could see the view of the Taj Mahal.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Et hotel hvis der ikke er andre at gå til
Vi ankom men de havde glemt reservationen selvom den var et halvt år gammel. Det betød at de ikke havde det lovede familieværelse. Og kunne kun stille et værelse med to opredninger til rådighed. Hotellet lugtede muggent og var i rigtig dårlig forfatning.

6/10 Soddisfacente

Greg

Mi è piaciuto: Personale e servizio e comfort della camera
Great position
Hotel location excellent. Front desk staff excellent. Air con excellent. Beds comfortable.Bathroom was clean but needed refurb 10 years ago

4/10 Scarso

Disappointed, London

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
There must be somewhere better
Roof restaurant not as shown in pictures. Walked up there, just a few unlaid tables around and nothing else. Certainly no restaurant. Bathroom smelt terrible, really really bad. Room very basic, water bottles in the fridge that wasn't on were not sealed so I wouldn't drink that either.

10/10 Eccellente

Mayank

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mumtaz- A nice Taj View Hotel
I had booked this hotel for its location and pics on internet. It was really a nice hotel as expected. room was good for the price we paid. Restaurant at the terrace was excellent! worth recommending.

10/10 Eccellente

Raj

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Heritage type hotel
My overall experience was good in Agra and at Mumtaz Hotel. Hotel Looks fine and themed on heritage. room was ok . not much spacious. Terrace restaurant is good and nice view of taj.

8/10 Buono

Tim, Victoria, Australia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Reasonable hotel, close to Taj Mahal
Reasonable hotel for the price. We stayed 3 nights. It was close enough to Taj to be able to walk to the East Gate, but road works meant vehicle access was not possible. This will improve when finished. Fairly quiet location. Staff were good, helping with requests on where to find things in the city. Plenty of transport nearby, tuktuks, taxis, horse buggys and cycle rickshaws.

10/10 Eccellente

Pankaj

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect location to visit taj
Perfect location to visit taj , and viewing it from Rooftop. There is a very nice view of Taj Mahal from Its Rooftop. bedroom was nice and worth of its price.

8/10 Buono

Ceza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good view of Taj from Rooftop
I had booked for its location near to Taj mahal. And also the rate was nice. Picked up at time. It was a nice welcome when arrived. Friendly manager . Room was also good, if bathroom could be improved then best value for money . View of taj is very nice at the rooftop.

10/10 Eccellente

Annela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel near Taj Mahal
My stay was very nice near tajmahal in Aura mumtaz Mahal hotel. people were very friendly and helpful.My room was clean and comfortable.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
NOT GOOD.
DIRTY WASHROOMS. BREAKFAST WAS PATHETIC. EXPENSIVE ROOM CHARGED BUT WITHOUT ANY SERVICE. I WILL NOT USE EXPEDIA AGAIN TO BOOK ROOMS.

4/10 Scarso

dont stay here, W. canada

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Over priced and poor service
We are traveling through India and we are staying at many types of hotels and guest houses, this by far has been the worst! Upon our early arrival we needed early & late check in/out. we were charged 1000 rupees ($20), which in the grand scheme of India is very expensive. Our room was cold and our sheets very damp. They did bring new sheets, they were no better. We had no toilet paper, and never did receive the pillows we called down for. Upon check out they tried to charge us another 1000 rupees for late check out! There is NO WAY this hotel is worth $60 CAD!!!!! We had friends that stayed at a hostel for $6 a night that was almost as nice, way better service and a great little restaurant. I would not recommend this hotel at all!

6/10 Soddisfacente

Eric, Pau france

Correct sans plus
Hotel en relativement bon etat, restaurant moyen, mais finalement bon rapport qualite/prix

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Hotel agradable
El hotel está en buenas condiciones y tiene buena ubicación para apreciar el Taj Mahal al amanecer o atardecer.

2/10 Terribile

Andzelika, Doncaster

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Think twice before booking into this establishment
This hotel is miss selling! I have booked room called ‘Aura Suite (Taj View)’ and one would expect that it will have a Taj Mahal view. Wrong- it’s the restaurant, not the room that has a Taj view. Bedsheets were dirty, stained, and creased - by the time we realized that we already complaint for not having a hot water in the shower. If it wasn’t for late hour I would just leave. The only positive was it was 10 min walk from the Taj Mahal… We were lucky we didn’t get and skin disease from that place. Think twice before booking into this establishment.

10/10 Eccellente

M K

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel near Taj Mahal
Hotel is near Taj Mahal and one can walk to it. Also there is a nice view of TAJ from terrace. people are helping and courteous . accommodation was good too.

10/10 Eccellente

Womber

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A good hotel
A goof hotel to stay near taj mahal. taj mahal is very near on a walking distance. the scene from rooftop was very clear toward taj mahal. they had given us a good room with comfortable bed.

4/10 Scarso

Aldo

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera

10/10 Eccellente

Hazel, Indonesia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A good hotel near Taaj Mahal
I had a stay very near Taj Mahal. It looked awesome from the rooftop of hotel. People were very nice to us. helped a lot in visiting the Taj Mahal and the city. If we talk about the room, it was just so so.. comfort level was ok but over all it was good as a budget hotel and the price we paid.

4/10 Scarso

Antonio, Recife

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice view to Taj Mahal
Avarage hotel. Desapointed by the service. For one night, it's ok.