Km 52, Alexandria Matrouh Road, Borg el Arab, Alexandria
Recensioni
7,4
Buono
Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 55 su 221 recensioni" "
10 - Eccellente
55
Valutazione di 8 - Buono. 89 su 221 recensioni" "
8 - Buono
89
Valutazione di 6 - Soddisfacente. 41 su 221 recensioni" "
6 - Soddisfacente
41
Valutazione di 4 - Scarso. 16 su 221 recensioni" "
4 - Scarso
16
Valutazione di 2 - Terribile. 20 su 221 recensioni" "
2 - Terribile
20
7,4/10
Pulizia
7,6/10
Personale e servizio
6,4/10
Servizi
7,0/10
Condizioni e dotazioni della struttura
7,0/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Thomas
24 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice welcome and excellent service.
Very quiet in January and delicious food from the menu.
I will gladly come again.
Thomas
Soggiorno di 2 notti a gennaio 2024
8/10 Buono
Enayat
26 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ich kenne dieses Hotel von früher.
Enayat
Soggiorno di 7 notti a novembre 2023
2/10 Terribile
Dave, Worcester
Viaggio di coppia
17 set 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel should close up and not do any business. Staff were cool but the place was miserable air conditioning sucks, room dirty, slide door grease, windows faded from dirt and last thing is the food was horrible and obviously it was preheated don’t try it.
Dave
Soggiorno di 1 notte a settembre 2023
Risposta di Waleed Samir, il giorno 17 set 2023
Dear Valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management
8/10 Buono
Bushra
Viaggio con la famiglia
12 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bushra
Soggiorno di 3 notti ad agosto 2023
Risposta di Waleed Samir, il giorno 12 ago 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
10/10 Eccellente
walaa
10 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
walaa
Soggiorno di 3 notti ad agosto 2023
Risposta di Waleed Samir, il giorno 11 ago 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
10/10 Eccellente
Mohamed
Viaggio con famiglia e bambini piccoli
9 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location
Perfect stuff
Mohamed
Soggiorno di 1 notte ad agosto 2023
Risposta di Waleed Samir, il giorno 9 ago 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
10/10 Eccellente
Mohamed
Viaggio con famiglia e bambini piccoli
3 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Need some renovations
But apart from this everything is perfect
Beach, pool, food and most important the stuff is amazing
Mohamed
Soggiorno di 4 notti a luglio 2023
Risposta di Waleed Samir, il giorno 3 ago 2023
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
10/10 Eccellente
phat, harrisburg
11 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful beach quiet facility attic cold a/c great
phat
Soggiorno di 2 notti a luglio 2023
Risposta di Waleed Samir, il giorno 16 lug 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
8/10 Buono
Mohamed
8 lug 2023
Mohamed
Soggiorno di 2 notti a giugno 2023
Risposta di Waleed Samir, il giorno 9 lug 2023
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
8/10 Buono
Mohamed
Viaggio con la famiglia
4 lug 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Mohamed
Soggiorno di 5 notti a giugno 2023
Risposta di Waleed Samir, il giorno 4 lug 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
6/10 Soddisfacente
Nathalie
Viaggio di gruppo
12 giu 2023
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
doit gagner ses 5 étoiles ! tout y est mais il faut un peu plus de professionalisme dans le domaine du service au client... les touristes en ont marre d etre des vaches à lait...
Nathalie
Soggiorno di 3 notti a giugno 2023
Risposta di Waleed Samir, il giorno 13 giu 2023
Dear Ms.Nathalie,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards
10/10 Eccellente
Mohamed
Viaggio con la famiglia
29 apr 2023
The hotel's location and beach are amazing. The rooms by the sea are really good and quite close to the beach. The staff were really helpful. However, the hotel needs renovation and the breakfast can be better.
Mohamed
Soggiorno di 2 notti ad aprile 2023
Risposta di Waleed Samir, il giorno 29 apr 2023
Dear Valued Guest,Thank you very much for taken the time to share your comments in regards to your recent stay with us at Borg El Arab Beach Hotel . We were delighted to read your comments in which you praise our hotel and an excellent hospitality of our colleagues. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotel. We hope to see you soon in our sunny Hotel again. Best regards, Hotel Management
8/10 Buono
David
13 apr 2023
David
Soggiorno di 4 notti ad aprile 2023
Risposta di Waleed Samir, il giorno 14 apr 2023
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best RegardsDear MThank you for taking the time to leave a review on your stay at Borg El arab Beach Hotel, yet we are very sorry to hear that you haven't enjoyed your time with us. We would be happy to discuss your experience and review your feedback to ensure we improve, and hope that you can inform us with more information. Kind Regards,Hotel Management
10/10 Eccellente
Youngae
Viaggio di coppia
20 mar 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel의시설과 직원들의 친절함, 그리고 조용하게 쉴수있는 점들이 좋았습니다.
Youngae
Risposta di Waleed Samir, il giorno 24 mar 2023
Dear valued guestThank you very much for taken the time to share your comments in regards to your recent stay with us at Borg El Arab Beach Hotel . We were delighted to read your comments in which you praise our hotel and an excellent hospitality of our colleagues. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotel. We hope to see you soon in our sunny Hotel again. Best regards, Hotel Management
4/10 Scarso
Nazar
13 nov 2022
Nazar
Soggiorno di 7 notti a novembre 2022
6/10 Soddisfacente
Frederika Gerda
Viaggio con la famiglia
28 ott 2022
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Een prachtige lokatie direct aan zee. Personeel vriendelijk. . Het ontbijt was prima maar diner niet heel smakelijk. Verder was het op veel plekken echt niet schoon. Wij waren er in oktober. Naseizoen in Alexandrië. Hierdoor waren wij bijna de enige gasten. We moesten ruim een uur met de taxi naar Alexandrië. Erg ver dus als je elke dag de stad in wilt gaan. Wel was er een taxi van het hotel die ons elke dag naar de stad heeft gebracht. Dat was dus prima geregeld.
Frederika Gerda
Soggiorno di 4 notti a ottobre 2022
Risposta di Waleed Samir, il giorno 29 ott 2022
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards
6/10 Soddisfacente
Ludovic
Viaggio di coppia
20 ott 2022
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Pour un hôtel 5 étoile on s'attend à autres chose c'est bien dommage, pas d'animation hors vacance, chambre mal nettoyé.... Lors de notre voyage il nous a servit comme retour
Ludovic
Soggiorno di 2 notti a ottobre 2022
Risposta di Waleed Samir, il giorno 20 ott 2022
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards
10/10 Eccellente
Anna
18 ott 2022
Anna
Soggiorno di 2 notti a ottobre 2022
Risposta di Waleed Samir, il giorno 19 ott 2022
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards
8/10 Buono
Hesham
Viaggio con la famiglia
5 ott 2022
Mi è piaciuto: Personale e servizio e comfort della camera
Das Hotel war echt schön
Zimmer war ok nun muss vieles aus getaucht werden . Steckdosen sind locker Bad geht so
Service bzw Personen
Hesham
Soggiorno di 2 notti a settembre 2022
Risposta di Waleed Samir, il giorno 6 ott 2022
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards
4/10 Scarso
Alaa
Viaggio con la famiglia
22 set 2022
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
للاسف اصبح دون المستوي - بوفية فطار عادي جدا و العشاء سيء جدا -
المكان قديم و الانيميشن مرة واحدة خلال ٣ ايام وباقي الايام بيفتحوا فيلم قديم دة الانميشن
الستاف محترمين و كويسين بس للاسف مش احسن مكان اكيد هفكر في مكان غيره السنة الجاية
Alaa
Soggiorno di 3 notti a settembre 2022
Risposta di Waleed Samir, il giorno 22 set 2022
Dear valued guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management
8/10 Buono
Omnia
Viaggio con la famiglia
22 ago 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is friendly and professional! The resturant is great and the food is good. The only bad part is the internet connectioN. I had very hard time to do my teaching work and it causes me challenges. I requested from the management to do something about the Hotel internet in the rooms and the Lobby. I hope the strengthening their internet system to satisfy their guests.
Omnia
Soggiorno di 3 notti ad agosto 2022
Risposta di Waleed Samir, il giorno 22 ago 2022
Dear Ms. Omnia,Greeting from Borg El Arab Beach Hotel, Alexandria.Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards
4/10 Scarso
Ahmed, Bloomingdale
Viaggio con la famiglia
23 lug 2022
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I didn't like my stay. Not sure how this is rated a 5-star hotel. The entire hotel is old and outdated. Food quality is very poor. Front desk is barely responsive. Bathroom is not clean. Bathtub is so narrow. Bed was very uncomfortable. The whole setup is not convenient.
Ahmed
Soggiorno di 1 notte a luglio 2022
Risposta di Waleed Samir, il giorno 23 lug 2022
Dear Mr. Ahmed,
Thank you for taking the time to write about your experience about Borg El Arab beach hotel...
We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.
We apologize that you had such experience in our hotel.
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
Hotel management
10/10 Eccellente
Hubert
Viaggio con la famiglia
22 lug 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff, very friendly. Awesome Service! Beautiful beach!
Hubert
Soggiorno di 4 notti a luglio 2022
Risposta di Waleed Samir, il giorno 22 lug 2022
Dear valued guest,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
2/10 Terribile
Mohammed, Nlr
18 lug 2022
Mohammed
Soggiorno di 2 notti a luglio 2022
10/10 Eccellente
Armando
Viaggio con la famiglia
7 lug 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel to rest after a trip in Cairo. Staff was very friendly the breakfast and dinner buffet were excellent. It was clean but did need some TLC touchups. The beach can be cleaned some more. I am sure most of the garbage that its at the beach is not from the hotel, but the hotel has an obligation too keep the beach as clean as possible for its guests to enjoy.
Armando
Soggiorno di 4 notti a giugno 2022
Risposta di Waleed Samir, il giorno 23 lug 2022
Dear Valued Guest,,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
10/10 Eccellente
Viaggiatore verificato
Viaggio di gruppo
16 giu 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sol och bad
Fantastiskt hotell för sol och bad semester, väldigt trevlig personal. Maten var sisådär och svårt att hitta andra alternativ runtom
Viaggiatore verificato
Soggiorno di 3 notti a giugno 2022
Risposta di Waleed Samir, il giorno 17 giu 2022
Dear Sir / Ma'm
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
2/10 Terribile
Joseph, Redwood City
11 giu 2022
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Joseph
Soggiorno di 3 notti a giugno 2022
6/10 Soddisfacente
Lisa
Viaggio con famiglia e bambini piccoli
5 giu 2022
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Local not tourist at all felt unsafe some staff were nice
Lisa
Soggiorno di 6 notti a maggio 2022
Risposta di Waleed Samir, il giorno 17 giu 2022
Dear Sir / Ma'm,
Thank you for taking the time to write about your experience about Borg El Arab beach hotel.
For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
Thanks & Best Regards
2/10 Terribile
Frank, Castle Rock
5 apr 2022
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Good Beach Access. However everything is dated with obvious signs the property is not being maintained and updated as well as it should be. Don’t even think about getting Internet connection in any of the rooms except in the lobby. This is been an ongoing issue they said they were going to be working on it in January from previous posts I read put nothing has changed. That’s a pretty simple fix but apparently putting Wi-Fi boosters does not seem to be a priority. Also many of the amenities advertised in Expedia was not present in the rooms. Decent place to stay but don’t have high expectations
Frank
Soggiorno di 4 notti a marzo 2022
Risposta di Khaled Mashaly, il giorno 12 mag 2022
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management
4/10 Scarso
isaac
Viaggio con la famiglia
30 mar 2022
Non mi è piaciuto: Personale e servizio e servizi
This property looked gorgeous in the pictures. When we arrived, it did look very nice. There are very pretty pools in the property. There is a beautiful white sand beach. There are beautiful cabanas closer to the beach. But that is where it ends. It seems that this place is more suited for the summer business then the winter business. We were there in March.
isaac
Soggiorno di 5 notti a marzo 2022
Risposta di Khaled Mashaly, il giorno 12 mag 2022
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management
8/10 Buono
Viaggiatore verificato
Viaggio con la famiglia
22 feb 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was all really good . Only issue we had was the location , there was no shops or restaurants near by , everything was atleast a kilometer far way . Hotel food was really nice
Viaggiatore verificato
Soggiorno di 1 notte a febbraio 2022
Risposta di Khaled Mashaly, il giorno 1 mar 2022
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management
6/10 Soddisfacente
deepak, edison
Viaggio di coppia
23 gen 2022
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Staff is friendly. But internet does't work in rooms. Also looks unmaintained may be because of less number of guests. Breakfast staff is very very good.
deepak
Soggiorno di 3 notti a gennaio 2022
Risposta di Khaled Mashaly, il giorno 1 mar 2022
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management
8/10 Buono
Yasser
1 gen 2022
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Yasser
Soggiorno di 1 notte a dicembre 2021
2/10 Terribile
Ali
Viaggio con la famiglia
24 dic 2021
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Anbefales ikke. Terningkast 1
Utrolig forferdelige rom. Mye rust og når det regner så renner det vann fra taket. Vi er en gruppe på 5 personer og hver gang vi bestilte taxi så ba vi om en større bil så fikk vi samme lille bilen. Der 4 satt bak ( en på fanget) og en fremme. Utrolig dårlig mat.
Ali
Soggiorno di 2 notti a dicembre 2021
Risposta di Khaled Mashaly, il giorno 25 dic 2021
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management
8/10 Buono
Sama'n
Viaggio con la famiglia
25 nov 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place for budget price
Very good place for the price , staff were nice and friendly , only problem we had they removed food in resturant one hour before the time they told us , reason there are not many guests .
Other than that all were very nice
Sama'n
Soggiorno di 1 notte a novembre 2021
Risposta di Waleed Samir, il giorno 2 dic 2021
Dear Valued Guest,
Thank you for taking the time to write about your experience about Borg El Arab beach hotel.
For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
Thanks & Best Regards
10/10 Eccellente
Mohammed
Viaggio di coppia, Viaggio di lavoro
6 ott 2021
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet, clean with a good view of the sea. Friendly staff and good hotel
Mohammed
Soggiorno di 3 notti a ottobre 2021
Risposta di Waleed Samir, il giorno 12 ott 2021
Dear Sir,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
10/10 Eccellente
Yossra
20 ago 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The view was amazing
Clean pools
Great beach
Excellent breakfast
Yossra
Soggiorno di 2 notti ad agosto 2021
Risposta di Waleed Samir, il giorno 4 set 2021
Dear Valued Guest,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
10/10 Eccellente
Mai
16 ago 2021
Mai
Soggiorno di 3 notti ad agosto 2021
Risposta di Waleed Samir, il giorno 12 ott 2021
Dear Ms. Mai,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
10/10 Eccellente
Mahmud
15 lug 2021
Mahmud
Soggiorno di 6 notti a giugno 2021
Risposta di Waleed Samir, il giorno 15 lug 2021
Dear Mr. Mahmoud,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
10/10 Eccellente
nagi
Viaggio con la famiglia
14 lug 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
nagi
Soggiorno di 1 notte a luglio 2021
Risposta di Waleed Samir, il giorno 14 lug 2021
Dear Mr. Nagi,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
10/10 Eccellente
Mohamed
Viaggio di gruppo
26 mag 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mohamed
Soggiorno di 2 notti a maggio 2021
Risposta di Waleed Samir, il giorno 27 mag 2021
Dear Valued Guest,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
8/10 Buono
Mohamed adly mohamed
23 mag 2021
Mi è piaciuto: Personale e servizio
Mohamed adly mohamed
Soggiorno di 2 notti a maggio 2021
Risposta di Waleed Samir, il giorno 4 lug 2021
Dear Sir,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
4/10 Scarso
Hazem
Viaggio di gruppo
20 mag 2021
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
التنميه والتطوير اساس
الموقع رائع جدا والخدمه سيئه والصيانه سيئه جداجدا والمطعم ممتاز ممتاز
Hazem
Soggiorno di 2 notti a maggio 2021
Risposta di Waleed Samir, il giorno 25 mag 2021
Dear valued Guest,
Thank you for taking the time to write about your experience about Borg El Arab beach hotel.
For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.
Thanks & Best Regards
10/10 Eccellente
Viaggiatore verificato
19 mag 2021
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Viaggiatore verificato
Soggiorno di 4 notti a maggio 2021
Risposta di Waleed Samir, il giorno 4 lug 2021
Dear Sir,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
10/10 Eccellente
Viaggiatore verificato
30 apr 2021
Viaggiatore verificato
Soggiorno di 1 notte ad aprile 2021
Risposta di Waleed Samir, il giorno 27 mag 2021
Dear valued guest,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
8/10 Buono
Nadine
Viaggio con la famiglia
4 apr 2021
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
It was a very nice hotel, wifi does not work in the rooms. Only in lobby . Breathtaking view of sea
Nadine
Soggiorno di 1 notte a marzo 2021
Risposta di Waleed Samir, il giorno 2 mag 2021
Dear valued Guest,
Thank you for choosing Borg El Arab Beach hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
2/10 Terribile
Yasser, Dallas. Tx
Viaggio di coppia, Viaggio di lavoro
25 nov 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The exercise room shut down, pool table is not available to use, not satisfied
Yasser
Soggiorno di 5 notti a novembre 2020
Risposta di Waleed Samir, il giorno 25 nov 2020
Dear Sir,
Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel...
We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.
We apologize that you had such experience in our hotel.
Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.
Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.
Hotel management
10/10 Eccellente
B.R.,, Alex., Egypt
Viaggio con la famiglia
16 ott 2020
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very cheerful atmosphere, staff and place overall
B.R.,
Soggiorno di 1 notte a ottobre 2020
Risposta di Waleed Samir, il giorno 17 ott 2020
Dear Sir,
Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
10/10 Eccellente
Nedaa, Egypt
Viaggio con famiglia e bambini piccoli
10 ott 2020
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like the location on the Hotel and it’s facilities.
Nedaa
Soggiorno di 1 notte a ottobre 2020
Risposta di Waleed Samir, il giorno 13 ott 2020
Dear Sir,
Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards
8/10 Buono
Amr nasr
Viaggio con la famiglia
29 set 2020
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Amr nasr
Soggiorno di 2 notti a settembre 2020
Risposta di Waleed Samir, il giorno 17 ott 2020
Dear Sir,
Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer.
Once again, thank you for your visit to our hotel, and for your feedback.
Best Regards