Dear Sir/Madam, Thank you for sharing your experience. I kindly advise you to always contact the reception during your stay is the room is not according to your expectations, we are happy to find a solution or give you a new room ( if available) in order to make your stay the more convenient. We are sorry for the inconveniences experienced. We hope that you will give us a renewed chance by visiting us again in the future! Warm regards, team Mercure Hotel Amersfoort Centre

Dear Rebecca,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that you found the staff working at breakfast to be incredible, and we apologize for any inconvenience caused by the front desk experience.It's disappointing to learn about the challenges you faced with our front desk staff, and we apologize for any confusion or inconvenience caused by the incorrect information provided and the attempted double charging. Rest assured, we will address these issues with our team to ensure better service in the future.We appreciate your recognition of the gentleman who provided helpful assistance at the front desk during the early mornings. Your kind words will be shared with him and the rest of our team to acknowledge their efforts in providing excellent service.Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Linda AdmiraalFront Office ManagerMercure Hotel Amersfoort Centre

Beste Raymond,Fijn om te lezen dat alles naar wens is geweest!Wij hopen u snel weer te mogen ontvangen in Amersfoort.Met vriendelijke groet

Dear Siobhan,Thank you for choosing Mercure Hotel Amersfoort Centre for your stay and taking the time to share your feedback. We appreciate your comments, as they provide valuable insights that help us improve our services.We are delighted to hear that you found our location to be perfect for your needs. However, we regret to learn that the availability of our restaurant and bar during the day on weekends did not meet your expectations. Your feedback is important, and we will review our operational hours to better accommodate the needs of our guests.Furthermore, we apologize if our staff did not provide the level of assistance you were hoping for, especially considering you were first-time visitors to the city. We will address this with our team to ensure that future guests receive the guidance and tips they need to make the most of their stay in Amersfoort.Your satisfaction is our priority, and we appreciate your constructive feedback. We hope to have the opportunity to welcome you back in the future, providing you with an improved experience.If you have any specific suggestions or further details to share, please feel free to contact us directly. We value your input and aim to make every guest's stay exceptional.Kind regards,Linda AdmiraalFront Office Manager

Beste Adriana,Bedankt dat u de tijd heeft genomen om uw ervaring in ons hotel te delen. We vinden het spijtig te horen dat uw verblijf niet aan uw verwachtingen voldeed en bieden onze oprechte excuses aan voor het ongemak dat u heeft ervaren.We begrijpen dat het ontbreken van een kok en dinerfaciliteiten in ons restaurant teleurstellend was. We streven ernaar om onze gasten een uitgebreid en smakelijk culinair aanbod te bieden, en het spijt ons dat we hier niet aan hebben voldaan tijdens uw verblijf. We zullen uw opmerkingen doorgeven aan het management en de betreffende afdelingen, zodat zij dit intern kunnen bespreken en verbeteringen kunnen doorvoeren.Ook willen we ons verontschuldigen voor het feit dat de bar alleen magnetronvoedsel aanbood op het moment dat deze open was. We begrijpen dat dit niet aan uw verwachtingen voldeed en we zullen kijken naar mogelijkheden om ons aanbod in de bar te verbeteren.We nemen uw feedback serieus en streven ernaar om onze dienstverlening en faciliteiten te verbeteren. We hopen dat u ons in de toekomst nogmaals de kans wilt geven om uw verwachtingen te overtreffen.Nogmaals bedankt voor uw feedback en we hopen dat we in de toekomst de mogelijkheid krijgen om u beter van dienst te zijn.Met vriendelijke groet,Linda Admiraal

Geachte meneer/mevrouw, Bedankt voor uw bericht. Het is altijd fijn om positieve reviews te ontvangen. We hopen u graag nog eens te mogen verwelkomen bij Mercure Amersfoort. Met gastvrije groet, Team Mercure Amersfoort

Dear Sir/Madam, Thank you for your review. We are pleased to read you enjoyed your stay. We hope to welcome you again at Mercure Amersfoort. With kind regards, Team Mercure Amersfoort