Gentile utente di Expedia, Grazie per la valutazione a 5 stelle! È bello sapere che tutte le tue aspettative si sono avverate! Siamo felici che ti sia piaciuta la nostra posizione strategica, vicino ai punti salienti di Zaandam e Amsterdam. Il nostro team non vede l'ora di darti il benvenuto di nuovo nel (prossimo) futuro. Cordiali saluti, Vivian Guest Relations

Dear Giuseppe, Thank you for your visit and review. It's good to read you like our building. Sorry to read the room you had this time wasn't set to your preferences. All our rooms are slightly different in set-up and decorations. Please let us know your preferences so we can ensure you have the best stay possible. We look forward to giving you an excellent stay next time. Kind regards, Marjolein Guest Relations

Grazie per il tuo soggiorno e la tua recensione. Siamo contenti che ti sia piaciuta la nostra posizione e la nostra camera. Speriamo di potervi dare nuovamente il benvenuto in futuro. Cordiali saluti, Marjolein Guest Relations

I would like to thank you for sharing your positive review. It sure sounds like you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to Zaandam! With kind regards, Vivian - Guest Relations

Thank you for reviewing your stay. We are happy to hear you enjoyed our comfortable beds and the convenient location. Thank you for your nice compliment towards our team. This is very rewarding for us. We hope to welcome you again in the future. With kind regards,

Thank you for your valuable feedback. We're happy that you enjoyed your room and the architecture of our hotel. We placed the mini fridge, in order for our guests to cool self brought drinks and food. Or they can always buy something at the vending machines on different floors. We would love to get the chance of welcoming you again! Kind regards, Vivian - Guest Relations

Dear Frank,Thank you for your review. We're glad to hear you enjoyed your four-night stay overall. We apologize for any inconvenience caused by one of our elevators being out of service during your visit. We understand the frustration this may have caused. Additionally, we appreciate your feedback regarding breakfast variety. Your comments will certainly be considered as we strive to enhance our services and improve the overall guest experience. We hope to welcome you back and provide you with an even more enjoyable stay in the future.Kind regards,

Dear Obed,Thank you for sharing your feedback with us. We're delighted to hear that you found the location perfect and the beds comfortable during your stay.Your kind words about our staff's kindness and helpfulness truly brightened our day. We're committed to providing exceptional service, and it's heartwarming to know that we succeeded in making your stay enjoyable.However, we're sorry for any inconvenience caused by the malfunctioning minibar. We understand how frustrating this can be. Please let us know the next time so that we can resolve the problem right away.We also apologize for any discomfort you experienced due to the room temperature. Rest assured, we're taking steps to adjust it and provide a more comfortable environment for you and our other guests.Please note that the management of the elevator and stairs is overseen by the municipality, and unfortunately, we do not have control over it.Your feedback is invaluable to us, and we truly appreciate your understanding and patience. We look forward to the opportunity to welcome you back for an even better experience in the future.Warm regards,

Dear Robert, We are grateful for your review. The exterior of the hotel is indeed very impressive. The interior of the hotel also reflects the rich history of the Zaan area. We are sure that the Zaan icons in your room did not go unnoticed. We are looking forward to welcome you back again soon.With kind regards,

Dear Jennifer,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a great place to stay and that you appreciated the cleanliness and the friendly staff.We apologize for any inconvenience caused by the unusual smell you encountered during your visit. We'll certainly look into this matter further to ensure that all areas of our hotel are pleasant for our guests. Your feedback is invaluable to us as we continuously strive to improve our guest experience.Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future.Kind regards,

Dear Shante, Thank you so much for this 5-star review. It's so good to hear that the entire stay exceeded all of your expectations. That is one of our favourite things to read. It was a real pleasure to welcome you and we look forward to seeing you again.With kind regards,

Dear Ivana, Thank you for your review. We are very pleased that your stay has met all your expectations. The location is indeed very nice if you want to explore the Zaan region from a quiet area. You can be at the Zaanse Schans in 15 minutes or in 20 minutes in the centre of Amsterdam. We're looking forward to welcome you back soon!With kind regards,

Dear Fuk Chow,Thank you for your review. We’re sorry to hear that the cleanliness of the room did not meet our high standards. We truly regret that this led to discomfort during the stay. Your comments were shared with the housekeeping manager directly, so we can prevent this from happening in the future. Please let us know if something does not meet our quality standards during your stay. That way we can act immediately and ensure you a comfortable stay.We hope to get a chance to welcome you back again in the future for a better experience.With kind regards,

Dear April Ann,Thank you for your positive review.We are looking forward to welcome you back again soon.With kind regards,

Dear Amanda,Thank you for your positive review. We hope to be your hotel of choice for your next visit to our city.With kind regards,

Dear Jeff,Thank you for your positive review. We hope to be your hotel of choice for your next visit to our city.With kind regards,

Dear Jeff,Thank you very much for your positive review. We're pleased to read that you've enjoyed the wellness facilities. It's the perfect way to find rest and relaxation and we are glad you've experienced it this way. We are looking forward to your return.With kind regards,

Dear Rudy,Thank you for taking the time to share your feedback with us, and we apologize for the disappointing experience you had during your stay.We're truly sorry to hear that the room you received did not meet your expectations. It's concerning to learn about the issues with the cleanliness and malfunctioning facilities. We assure you that this does not reflect the standard of service and comfort we strive to provide to our guests. Your comments regarding these matters will be addressed with our team to prevent similar issues from occurring in the future.We appreciate your feedback as it helps us identify areas for improvement, and we sincerely regret that we fell short of meeting your expectations. Should you reconsider staying with us in the future, we would welcome the opportunity to restore your faith in our hotel.Kind regards,