Minibar, una cassaforte in camera, una scrivania, insonorizzazione

Recensioni per Anantara Grand Hotel Krasnapolsky Amsterdam

5 out of 5

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 685 su 1000 recensioni" "
Valutazione di 8 - Buono. 197 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 64 su 1000 recensioni" "
Valutazione di 4 - Scarso. 27 su 1000 recensioni" "
Valutazione di 2 - Terribile. 27 su 1000 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

9,0/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Giuseppe

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Posizione ottimale. A piedi si può andare ovunque
Soggiorno di 3 notti a marzo 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 13 mar 2024
Dear Mr. Giuseppe,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Massimiliano

Soggiorno di 3 notti ad aprile 2023
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 27 apr 2023
Dear Massimiliano,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Alessandro

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
una garanzia
tutto perfetto come sempre
Soggiorno di 1 notte a gennaio 2022
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 28 gen 2022
Dear Mr. Alessandro, Thank you for your wonderful review! The team and I are pleased to read that you enjoyed your stay in our hotel. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one. I will certainly share your compliments with our team. It was our pleasure to welcome you to our hotel and we hope to do so again in the near future. With kind regards,

10/10 Eccellente

Alessandro

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Viaggio di lavoro
Splendido Hotel un centro ad Amsterdam , personale competente e gentilissimo , camera veramente bella e comoda . Tornerò senz’altro 👍
Soggiorno di 1 notte a novembre 2021
Risposta di Arne Heuwekemeijer , il giorno 15 nov 2021
Dear Sir, First and foremost, thank you for your wonderful review! It was a pleasure to read how much you enjoyed the location and rooms service of NH Collection Grand Hotel Krasnapolsky. Furthermore, we are grateful for your compliments about our service and our team. We are delighted to read that we were able to provide you with the Extraordinary Experience that we aim for! It would be an honour to welcome you back again in the near future. Kindest regards, Arne Heuwekemeijer - Hotel Director

10/10 Eccellente

sonia caterina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
E' sempre una certezza la catena NH
Soggiorno di 1 notte a ottobre 2021
Risposta di Arne Heuwekemeijer, il giorno 3 nov 2021
Dear Mrs. Caterina, First of all, I would like to thank you for sharing your experience on this website. I am happy to read that you enjoyed our hotel. We would like to thank you for your kind words about NH Hotel Group. It was our pleasure to welcome you to our hotel and we hope to do so again in the near future. With kind regards, Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a ottobre 2020
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 5 ott 2020
Dear Mr./Ms. Anonymous, Firstly, Thank you for sharing your experience of your stay at NH collection Grand Hotel Krasnapolsky. We are delighted to receive such a high score. We will share it with the entire team. We hope to welcome you in the near future again at NH collection Grand Hotel Krasnapolsky. Kind regards,

10/10 Eccellente

Francesco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent service and the best location in town
I quite like this hotel even if it's pretty modern and not old style. The 5 stars ara pparent in the service which is beyond excellent. The room are not the size of a football pith but rather standard. I opted for in room breakfast for a small surcharge and I really enjoyed it. Needless to say: position cannot be beated. It's "vis a vis" with Royal palace!
Soggiorno di 1 notte ad agosto 2020
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 17 set 2020
Dear Mr. Francesco, What a wonderful rating! Thank you very much for taking the time to rate NH Collection Grand Hotel Krasnapolsky on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards, Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Maurizio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2020
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 3 set 2020
Dear Mr. Maurizio, On behalf of the entire team, I would like to sincerely thank you for your high rating! Such a high rating can only mean an incredible compliment to the team’s effort and I will be sure to share it with them. It would be our pleasure to welcome you back again in the near future! Kind regards, Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Federico, Roma

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service, wonderful rooms, great value for money. I couldn’t expect more from NH Hotel Krasnapolsky
Soggiorno di 3 notti a novembre 2019
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 9 nov 2019
Dear Sir/Madam, We would like to thank you very much for sharing your experience here on this website. I am happy to read that you enjoyed the service, rooms and that we have been able to provide you with an extraordinary stay in Amsterdam! Please rest assured that your compliments will be shared with the rest of the team. We would be honored to welcome you again. With kind regards, Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a ottobre 2019
Risposta di Guest Relations, il giorno 4 nov 2019
Dear Guest, Thank you so much for your review. We hope that you had a wonderful stay. With kind regards,

10/10 Eccellente

Fabio

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel centrale e bello
Anche se un po’ caro vale i soldi spesi. Hotel bello pulito spazioso e in pieno centro.
Soggiorno di 1 notte a ottobre 2019
Risposta di Arne Heuwekemeijer, il giorno 1 nov 2019
Dear Sir/Madam, First of all we would like to thank you for sharing your experience on this website. We are delighted to read that you enjoyed your stay at NH Collection Grand Hotel Krasnapolsky so much. How wonderful that you enjoyed the hotel. To be rated so high is a fantastic compliment and we have shared your review with our team. Hopefully we may welcome you again in a near future. With best regards, Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
la posizione è perfetta, hotel pulito, personale gentile, direi ottimo
Soggiorno di 1 notte a ottobre 2019
Risposta di Guest Relations, il giorno 17 ott 2019
Dear Sir/Madame. Thank you so much for het positive review. We are happy to hear that you enjoyed your stay in our hotel and Amsterdam. We wish you a good day.

10/10 Eccellente

Giorgia, Milano

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Posizione fantastica personale molto disponibile..
Soggiorno di 3 notti a ottobre 2019
Risposta di Guest Relations, il giorno 15 ott 2019
Dear Mrs Giorgia, Thank you so much for your review. We are glad to hear that you enjoyed the location and the staff from the hotel. We wish you a very nice day. Kind regards,

10/10 Eccellente

BARBARA, San Felice sul Panaro (MO)

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Siamo stati in diverse strutture ad Amsterdam, ma questo Hotel e' il mogliore in tutto. Lo consiglio vivamente.
Soggiorno di 5 notti a settembre 2019
Risposta di Guest Relations, il giorno 13 ott 2019
Dear Sir/Madam, First of all we would like to thank you for sharing your experience on this website. We are delighted to read that you enjoyed your stay at NH Collection Grand Hotel Krasnapolsky so much. How wonderful that you enjoyed our wonderful hotel and that you would recommend us! To be rated so high is a fantastic compliment and we have shared your review with our team. Hopefully we may welcome you again in a near future. With best regards, Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
e' centralissima, ottima pulizia e camera spaziosa
Soggiorno di 3 notti a settembre 2019
Risposta di Guest Relations, il giorno 11 set 2019
Dear Sir/Madam, First of all we would like to thank you for sharing your experience on this website. We are delighted to read that you enjoyed your stay at NH Collection Grand Hotel Krasnapolsky so much. How wonderful that you enjoyed your room and the hotel's location. To be rated so high is a fantastic compliment and we have shared your review with our team. Hopefully we may welcome you again in a near future. With best regards, Arne Heuwekemeijer – Hotel Director

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2019
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 4 set 2019
Dear Sir/Madam, We would like to thank you very much for sharing your experience here on this website. I am happy to read that you enjoyed your stay so much and that we have been able to provide you with an extraordinary stay in Amsterdam! Please rest assured that your compliments will be shared with the rest of the team. We would be honored to welcome you again. With kind regards, Arne Heuwekemeijer – Hotel Director

8/10 Buono

Massimo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amsterdam with love
posizione perfetta
Soggiorno di 3 notti ad agosto 2019
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 4 set 2019
Dear Sir/Madam, We would like to thank you very much for sharing your experience here on this website. I am happy to read that you enjoyed your stay so much and that we have been able to provide you with an extraordinary stay in Amsterdam! Please rest assured that your compliments will be shared with the rest of the team. We would be honored to welcome you again. With kind regards, Arne Heuwekemeijer – Hotel Director

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad agosto 2019
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 26 ago 2019
Dear Sir/Madam, We would like to thank you very much for sharing your experience here on this website. I am happy to read that you enjoyed your stay and that we have been able to provide you with an extraordinary stay in Amsterdam! Please rest assured that your compliments will be shared with the rest of the team. We would be honored to welcome you again. With kind regards, Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ottimo personale. Spazi comuni eccellenti. Camete molto confortevoli.
Soggiorno di 3 notti ad agosto 2019
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 19 ago 2019
Dear Sir/Madam, We would like to thank you very much for sharing your experience here on this website. I am happy to read that you enjoyed the service of our staff and that we have been able to provide you with an extraordinary stay in Amsterdam! Please rest assured that your compliments will be shared with the rest of the team. We would be honored to welcome you again. With kind regards, Arne Heuwekemeijer – Hotel Director

8/10 Buono

Viaggiatore verificato

Soggiorno di 5 notti ad agosto 2019
Risposta di Guest Relations, il giorno 17 ago 2019
Dear Sir/Madam, Thank you for taking the time to share your experiences with us. We are delighted to read that you enjoyed your stay at NH Collection Grand Hotel Krasnapolsky. We are all looking forward to welcome you here again! With kindest regards, Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Paul, Montgomery

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Right I the heart of Amsterdam. Quick walk to the train station or around the city.
Soggiorno di 2 notti a dicembre 2023
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 23 apr 2024
Dear Mr. Paul,Thank you for sharing your experience about … on this platform. We are delighted to read that our ideal location made your stay in Amsterdam so wonderful. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,

10/10 Eccellente

T

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfecte locatie , schone kamers.
Soggiorno di 1 notte ad aprile 2024
Risposta di Lana de Wit – Guest Relations Manager, il giorno 21 apr 2024
Dear T, Thank you for your positive feedback, we are glad to see you have enjoyed your stay and we are looking forward to welcoming you!

8/10 Buono

Dawn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Disappointed that The Tailor wasn’t serving its full cocktail menu the evening we visited as seemingly they did not have all the ingredients! Sadly didn’t get any five star wow factor impression - the hotel feels quite ‘corporate’ and impersonal. Breakfast options were varied but the coffee was awful. Rooms were spotlessly clean but underwhelming. Good location but wouldn’t stay here again.
Soggiorno di 3 notti a marzo 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 4 apr 2024
Dear Mr./Ms. Dawn,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.Our aim is to create an extraordinary experience for each and every one of our guests. To read that we were unable to deliver these experiences is regretful. We are taking your feedback regarding Bar the Tailor serious and we are looking for a way to prevent this in the future. I offer my sincerest apologies for not meeting your expectations and for the inconvenience you experienced. I have also shared your feedback regarding the coffee at breakfast and we hope you are willing to reach out to us so we can investigate the situation. Despite not being able to change the negative impression this stay has left you, we do hope to be considered for another stay in the future. We will personally look after your reservation and execute any additional arrangements for your stay.With kind regards,

8/10 Buono

Vahid

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fine and acceptable but we had 2 issues regarding heater, which resolved after 4 days and also lavatory sink which was clogged every day!
Soggiorno di 6 notti a marzo 2024
Risposta di Lana de Wit - Guest Relations Manager, il giorno 31 mar 2024
Dear Mr. Vahid,Thank you for taking the time leaving the review regarding your last stay at the hotel. I regret to read that you had a negative experience with the technical issues and the service did not meet your expectations. I would like to offer you my sincerest apologies as we always aim to present our guests with an Indigenous Experience. Furthermore, I am happy to read that the rest of your experience had gone well.The team and I truly hope you will return to the hotel in the future so we can show you the experience we intend our guests to have! Kind regards,

10/10 Eccellente

Karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel. Nothing better…
Soggiorno di 2 notti a marzo 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 30 mar 2024
Dear Ms. Karen,Thank you for your incredible review, I am honoured by your positive comments!Our aim is to achieve the extraordinary and I am pleased to read that we have been able to provide you with a memorable stay. Furthermore, I want to thank you for your kind words about our hotel. Your kind words will certainly be shared with the team. I speak on behalf of the entire team when I say; it would be a pleasure to welcome you back again.With kind regards,

10/10 Eccellente

Gina

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved our stay at this hotel. Staff was great.
Soggiorno di 3 notti a marzo 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 28 mar 2024
Dear Mr./Ms. Gina,Thank you for sharing your experience at Anantara Grand Hotel Krasnapolsky Amsterdam with us on this website.I am pleased to read that you have enjoyed the hotel. Furthermore, I would like to thank you for your kind words about the staff. I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards,

10/10 Eccellente

catharina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wij hebben één nacht doorgebracht in dit hotel. Wij vonden het een prachtig hotel! Voor herhaling vatbaar! De ligging van het hotel is ook geweldig. Je zit midden in het centrum op de Dam. Het ontbijt was heerlijk in de wintertuin.
Soggiorno di 1 notte a marzo 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 19 mar 2024
Dear Ms. Catharina,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Christopher Michael, New Ash Green

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location, lovely hotel and friendly staff. I highly recommend.
Soggiorno di 2 notti a marzo 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 17 mar 2024
Dear Mr. Christopher,First of all, I would like to thank you for rating Anantara Grand Hotel Krasnapolsky Amsterdam on this website.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. You can have assured that your high rating will be shared with them. We would be honoured to welcome you back again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Nirjhar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location was spectacular! Great staff and well kept property
Soggiorno di 3 notti a febbraio 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 5 mar 2024
Dear Mr. Nirjhar,Thank you for taking the time to share your experience at Anantara Grand Hotel Krasnapolsky Amsterdam! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

dorinda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great stay. The staff were very helpful and friendly. A big shout out to Janneke, she was so lovely at our check in. The hotel is stunning and in a great location. I would definitely recommend this hotel.
Soggiorno di 1 notte a febbraio 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 19 feb 2024
Dear Mr./Ms. dorinda,First and foremost, thank you for your wonderful review. The team and I are delighted to read that you were happy with your stay, and Janekke was able to show you the extraordinary service we strive to give our guests. I have shared your compliments with the team, and especially with her.Furthermore, I would like to thank you for the high rating, and for the recommendation.I speak on behalf of the entire team when I say; it would be an honour to welcome you back again.With kind regards,

10/10 Eccellente

Yaida Vanessa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente
Soggiorno di 2 notti a febbraio 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 13 feb 2024
Dear Yaida Vanessa, What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,

10/10 Eccellente

Emre

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ich war schon in vielen 5-Sterne-Hotels in Amsterdam, aber dieses ist mit Abstand das beste Hotel. Absolut empfehlenswert.
Soggiorno di 1 notte a gennaio 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 30 gen 2024
Dear Mr. Emre,Thank you for taking the time to share your experience at Anantara Grand Hotel Krasnapolsky Amsterdam! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director

8/10 Buono

Benjamin

Soggiorno di 2 notti a gennaio 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 30 gen 2024
Dear Mr. Benjamin,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Arne Heuwekemeijer – Hotel Director

6/10 Soddisfacente

sultan

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Lana de Wit - Guest Relations Manager, il giorno 27 gen 2024
Dear Mr. Sultan,On behalf of the entire team, I would like to thank you for rating your experience with us on this website. I regret to see that we have not met your expectations during your stay at Anantara Grand Hotel Krasnapolsky Amsterdam. We always aim to present our guests with a 5-star quality and service. From your review it is not entirely clear what happened during your stay and what we could have done to improve your experience. Therefore, I would like to kindly request you to reach out to us and to inform us of what happened. That way we can use your feedback to improve our service and quality. We truly hope to hear from you and that you will consider our hotel again in the future so we can change your experience into an Indigenous Experience. With kind regards,Lana de Wit - Guest Relations Manager

10/10 Eccellente

Imran

Soggiorno di 3 notti a gennaio 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 16 gen 2024
Dear Mr. Imran,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Arne Heuwekemeijer – Hotel Director

8/10 Buono

Christian

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff and the location is wonderful .
Soggiorno di 2 notti a gennaio 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 11 gen 2024
Dear Mr. Christian, Thank you very much for leaving such a positive review on this website. What a wonderful compliment for our valued team! The team and I feel very proud by your kind words. We are also happy to read that you have enjoyed our centralized location and you were able to explore Amsterdam and all it offers.We are all looking forward to welcome you in the hotel again!With kind regards,Arne Heuwekemeijer – Hotel Director

2/10 Terribile

Maximiliano

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The hotel is well-located and well-equipped, but the security is poor. My wife’s purse was snatched by a stranger in the bar, and the cameras captured him entering and leaving with it.
Soggiorno di 5 notti a dicembre 2023
Risposta di Lana de Wit – Guest Relations Manager, il giorno 23 gen 2024
Dear Maximiliano,Thank you for your valuable feedback. We regret to hear about the unfortunate incident with your wife’s purse. We take security seriously that is why we contacted the police at the time. Unfortunately, we were not able to reach you and we did leave a card in your room for further assistance with filing it to the police. We do appreciate your acknowledgment of our location and amenities. Please accept our sincere apology and we are committed to enhancing security measures to ensure a safer environment for our guests. We hope you consider giving us another chance to welcome you back in the future and we will prepare your stay with an extraordinary experience. Kind regards, Lana de Wit – Guest Relations Manager l.wit@anantara-hotels.com

2/10 Terribile

anthony

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Guaranteed check in at 3 didn't happen. Staff didn't even offer to reach out when it would be. Felt unappreciated as a guest. The thermostat or whatever wasn't heating the room for crap. There was a shower cap tied around smoke detector. Lots of dust in room you can tell it wasn't cleaned properly in a long time and on multiple occasions I had things delivered and had to go grab them from the front desk myself because they just ignored it. The bed was probably the most uncomfortable square box I've ever slept on. The robes and towels are very nice, however I would never stay here again based on what they charge for what you get it's robbery. This hotel is for people that like to drink alcohol put simply. Walking distance from entrance to rooftop terrace room lift 4 is a very long walk!!!! First time and definitely will be my last.
Soggiorno di 3 notti a dicembre 2023
Risposta di Lana de Wit - Guest Relations Manager, il giorno 24 gen 2024
Dear Mr. Anthony,We are truly sorry for the inconveniences you faced during your stay. The delayed check-in and the temperature matter do not meet our standards, and we sincerely apologize for falling short. We do appreciate your positive note on our robes and towels quality. Rest assured, your feedback is taken seriously, and we are actively working to address the mentioned issues with the related departments. We would be grateful for another chance to provide you with the experience you deserve and a much more convenient stay with us. Please contact us for any possible future stay.Kind regards,Lana de Wit – Guest Relations Manager

6/10 Soddisfacente

Georgina

Mi è piaciuto: Personale e servizio e comfort della camera
Disappointing
The location of the hotel is perfect and only a 10 minute walk from Amsterdam Centraal station. Though the lobby looks very beautiful, some hotel parts are very dated. If you do choose this hotel, note that you will hear the church bell every hour until midnight. Also, look out for when they check-in and ask you to go up Lift 4. This is very far from the main hotel building, and it is a service lift to get to your room. Our room had stains on the furniture. The bed was comfortable, the room spacious and the bathroom was clean and looked upgraded. Overall, it was a disappointing stay but I would say choose this for convenience and not a long stay.
Soggiorno di 1 notte a gennaio 2024
Risposta di Lana de Wit – Guest Relations Manager, il giorno 23 gen 2024
Dear Georgina, Thank you for sharing your thoughts on your recent stay. We are delighted to hear you found our location convenient and appreciated the beauty of our lobby. We are deeply sorry to learn that the furniture in your room did not meet your expectation. We are actively addressing these concerns to enhance our guests’ experience. We apologize for any confusion regarding the elevator and we appreciate your note about the room assignment. We are on the other hand, pleased that you enjoyed the comfortable bed and the spacious room. Your feedback is essential to us, and we are committed to making necessary improvements. We hope you give us another chance and inform us of your next visit so that we can arrange your experience with a much more convenient preparation. Kind regards, Lana de Wit – Guest Relations Manager l.wit@anantara-hotels.com

10/10 Eccellente

khalid

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a dicembre 2023
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 8 gen 2024
Dear Mr. Khalid,On behalf of the entire team, I would like to sincerely thank you for your rating of a 10!Such a high rating can only mean an incredible compliment to the team’s effort and I will make sure to share it with them. It would be our pleasure to welcome you back again in the near future. Kind regards,Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Hifa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love this hotel and every one working there the staff are so friendly and the rooms are so clean but they have to do something about the safety and security. They have to add to the key cards to go to the room not everyone easily go upstairs to the room.
Soggiorno di 3 notti a gennaio 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 23 gen 2024
Dear Ms. Hifa,Thank you for sharing your experience at Anantara Grand Hotel Krasnapolsky Amsterdam with us on this website.I am happy to read that you were pleased by the hospitality of our team. Furthermore, I would like to thank you for your kind words about the cleanliness of our hotel. I will certainly share your compliments with our team.Your feedback is valuable and we would be pleased to welcome you again and to share with you the actions taken to improve our hotels security!Kind regards,Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Adel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not bad
I was good Dew point need to be carefully corrected 1- noise at night 2- AC is not good 3- Help some times come late from the hotel staff 4- not a 5 stars hotel to be honest
Soggiorno di 2 notti a gennaio 2024
Risposta di Lana de Wit - Guest Relations Manager, il giorno 30 gen 2024
Dear Mr. Adel,Thank you for sharing your experience with us via this website. I regret to see that we have not fully met your expectations during your stay at Anantara Grand Hotel Krasnapolsky Amsterdam. We always aim to present our guests with a 5-star quality and service. Please accept my sincere apologies for the inconvenience you have experienced with the A/C and the service from our team members. I certainly will share this with the right department to investigate.We do hope that you will give us a second chance to show you the improvements made and to have you experience the 5 star quality we always aim to give! We hope to welcome you back again in the future.With kind regards,Lana de Wit - Guest Relations Manager

10/10 Eccellente

John

Soggiorno di 2 notti a dicembre 2023
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 8 gen 2024
Dear Mr. John,Thank you for taking the time to share your experience at Anantara Grand Hotel Krasnapolsky Amsterdam! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Nischal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 8 gen 2024
Dear Ms Nischal, First of all, I would like to thank you for rating Anantara Grand Hotel Krasnapolsky Amsterdam on this website.How wonderful that we were able to give you an experience that suited such a high rating. This is a compliment to all the efforts our team makes for an extraordinary experience. You can have assured that your high rating will be shared with them. We would be honoured to welcome you back again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director

10/10 Eccellente

Ulysses

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hospitality at this location is second to none. Our check in and checkout was smooth. The Tailor Bar is a nice area to have a few drinks and relax. The hotel is located near mall that has all the high end stores as well as others. Everything is within walking distance. The hotel even provides umbrellas for use. We had a small problem with service being charged to our room, but this was quickly corrected upon checkout.
Soggiorno di 4 notti a dicembre 2023
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 8 gen 2024
Dear Ms. Ulysses, Thank you for sharing your experience at Anantara Grand Hotel Krasnapolsky Amsterdam with us on this website.I am pleased to read that you have enjoyed the location of our property Furthermore, I would like to thank you for your kind words about The Tailor Bar. I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards,Arne Heuwekemeijer – Hotel Director

8/10 Buono

Patrick

Soggiorno di 6 notti a dicembre 2023
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 8 gen 2024
Dear Mr. Patrick,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Arne Heuwekemeijer – Hotel Director

8/10 Buono

Izhar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good Central location
Lovely clean and spacious room,,however, noisy at night from the club next door and footsteps from above.
Soggiorno di 1 notte a dicembre 2023
Risposta di Lana de Wit - Guest Relations Manager, il giorno 30 dic 2023
Dear Mr. Izhar,First of all, I would like to thank you for rating Anantara Grand Hotel Krasnapolsky Amsterdam on this website.I would like to thank you for the appreciation you gave our cleanliness, and space offered in our rooms. However, I would like to offer you my sincere apologies for the inconvenience caused during your stay regarding the noise from outside and upstairs from your room. Your feedback is noted and very important to us! It will be shared with the rest of our team!We do hope you will give us another opportunity to show you the improvements made and to present you with the extraordinary experience we aim to give in the future.With kind regards,Lana de Wit - Guest Relations Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 28 dic 2023
Dear Mr. or Ms.,What a wonderful rating! Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,Arne Heuwekemeijer – Hotel Director

8/10 Buono

graham

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good Location and Staff
I had booked a room with a double bed but when I went to my room it had two single beds. I was moved to another room but I feel the room was an off room. The round table by the chair was very wobbly so I just had to spin it to tighten it up (no more wobble). The lamp on the desk was not fixed properly I tried but didn't really manage it. The bed was off centre and the round table by the bed was very badly scratched. With their star rating it's things like that can put you off.
Soggiorno di 3 notti a ottobre 2023
Risposta di Lana de Wit - Guest Relations Manager, il giorno 28 dic 2023
Dear Mr. Graham,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.We are grateful for the improvement points you have mentioned. I will be certain to share this with the right department to investigate.Should you want to elaborate on them further, please feel free to reach out to us at any time. We would happily work out a way to implement your feedback and to avoid any inconveniences you have experienced in the future. Furthermore, on behalf of the team I would like to ask you to give us another chance and to visit our hotel again. We would gladly show you the improvements we have made in the meantime. With kind regards,Lana de Wit - Guest Relations Manager

10/10 Eccellente

Alfie

Soggiorno di 2 notti a dicembre 2023
Risposta di Arne Heuwekemeijer – Hotel Director, il giorno 21 dic 2023
Dear Mr. Alfie,Thank you for taking the time to share your experience at Anantara Grand Hotel Krasnapolsky Amsterdam! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future!Kind regards,Arne Heuwekemeijer – Hotel Director