Dear Maria, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Luis, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Gretchen, Thank you for sharing feedback about your recent visit. It is nice knowing you had a satisfactory time here. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Fefe, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Considering this a rare incident, please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Gloria, Thank you for selecting Extended Stay America. Reading about your observations during your stay with us brings us joy. We aim for a great guest experience and look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Fredy, Thank you for your review. We sincerely apologize for the inconvenience caused by the cleanliness issues during your suite accommodation; this does not reflect our usual standards. We regret any discomfort you experienced. Your feedback is invaluable, and we're addressing these concerns promptly. We appreciate your understanding and look forward to the opportunity to provide you with an improved experience during your next visit.Sincerely,Hotel Management

Dear Misty, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Asia, We are delighted you had a wonderful stay at Extended Stay America. Thank you for sharing your positive feedback with us. Your kind words about our associate, Bonita, and her commitment to excellence are greatly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Jonathan, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our staff especially Bonita helped to make your stay even more comfortable. Your compliments will undoubtedly be shared with our team. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

Dear Jeremy, Thank you for choosing us and for sharing your comments. We sincerely apologize for any inconvenience caused regarding our deposit policy. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Donwyn, We appreciate you sharing your feedback regarding your recent stay with us. Please accept our sincere apologies for not meeting your expectations in terms of the cleanliness and comfort of your room. As a hotel, we always strive to exceed our guests' expectations, and we are disappointed to have fallen short in your case. We are working with our housekeeping team to prevent such incidents in the future. We hope you will give us another chance to serve you and provide you with a more seamless experience during your next visit.Sincerely,Hotel Management

Dear Yussuf, We hope your overall stay with us was pleasant. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Leah, We sincerely apologize for falling short of your expectations during your recent stay. Your loyalty means a lot to us, and we regret the inconvenience you faced. We appreciate your feedback regarding the deposit policy and will explore ways to communicate it more transparently. Furthermore, your concerns about room cleanliness and maintenance are urgently being addressed. We assure you that corrective measures are underway to restore the high standards you've come to expect from us. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Justin, We appreciate your feedback and sincerely apologize for any inconvenience you experienced. Please know that we take this matter seriously and will address it promptly. Your comfort is our priority, and we appreciate your understanding. If you choose to stay with us again, we are committed to ensuring a significantly improved experience. Thank you for bringing this to our attention, and we apologize for any inconvenience caused during your stay.Sincerely,Hotel Management

Dear KanJuette, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Dhananjay, Thank you for taking the time to share your experience. We appreciate your positive comments about our hospitality. However, we sincerely apologize for the inconvenience you faced with the room changes and cleanliness issues, particularly the presence of roaches. This does not reflect our standards, and we are addressing these concerns with our team to enhance our services. Your feedback is invaluable, and we understand the importance of a comfortable and clean stay. We assure you that corrective measures will be taken promptly. We would appreciate you giving us another chance in the future.Sincerely,Hotel Management

Dear AvaLauren, We're sorry to hear about the issue with your reservation through Hotels.com. It's unfortunate that you couldn't experience your stay. We recommend reaching out to Hotels.com directly for clarification. If your plans bring you back to the area, we'd be delighted to host you and ensure a positive experience.Sincerely,Hotel Management

Dear Kiarra, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused on arrival and regret the unattentive behavior our associate showed you, and we will address this adequately so that this lapse in service is not repeated. Further, we regret if we overlooked a few areas during your room preparation, which is the cause of disappointment. Your remarks are shared with the team for a quick check and improvement. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Jim, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our housekeeping team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights for staying in our location, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Guest, We're sorry to read that your stay at our hotel did not meet your expectations. We strive to provide a clean and well-maintained environment for our guests, and we apologize for the cleanliness issues you encountered in the bathroom and kitchen. Moreover, we understand that the condition of the hotel has declined since your previous stay, and we will be taking steps to address these concerns and make necessary improvements. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Latrice, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jacory, We are flattered by your very kind review of Extended Stay America. Team members like Andrew are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Santiago, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused by multiple room changes. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

Dear Maria de Jesus, Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location; we are fortunate to have many choices for shopping and dining nearby. Thank you for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area.Sincerely,Hotel Management

Dear Ryan, Thank you for taking the time to share your valuable feedback. We make every effort to provide our guests with prompt and efficient service, and we are very sorry for failing you on this visit. Thank you for bringing your concerns to our attention so we can address them appropriately and prevent such matters from impacting future guests. We are wholly committed to enhancing our services and accommodations and hope for you to revisit us in the near future.Sincerely,Hotel Management

Dear Patricia, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved and not repeated. Considering our friendly team, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Cory, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable and peaceful accommodations. We love to hear when a guest has had a wonderful stay! Our housekeeping team does a great job in caring for our rooms, so we will enjoy sharing your kind remarks with them.Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write your detailed review. We genuinely regret failing to provide you with the exceptional experience you deserve. Our team makes every effort to ensure an immaculate and relaxing environment for our guests. Therefore, we sincerely apologize for the inconvenience caused by our oversights while servicing our property. Further, we are sorry for failing to follow up on your concerns while you were here. Please know that the issues you described are unacceptable and not representative of our high service standards. We will review your feedback with the appropriate individuals to uphold our quality standards and prevent future occurrences. We hope you will allow us a future opportunity to welcome you back and regain your confidence in our hotel.Sincerely,Hotel Management

Dear Nancelle, Thank you for taking the time to share your review. We apologize for the issue you encountered in your suite, which compromised your stay. We do everything possible to discourage the entrance of the insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. Moreover, please know that processing transactions and refunds can take your bank a few business days. However, we hope you reach out to us at our hotel if it takes longer than a week. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management