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Recensioni per HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport

1.5 out of 5
HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport
6641 Black Horse Pike, Egg Harbor Township, NJ

Recensioni

6,8
Valutazione di 10 - Eccellente. 99 su 409 recensioni" "
Valutazione di 8 - Buono. 115 su 409 recensioni" "
Valutazione di 6 - Soddisfacente. 95 su 409 recensioni" "
Valutazione di 4 - Scarso. 49 su 409 recensioni" "
Valutazione di 2 - Terribile. 51 su 409 recensioni" "

7,0/10

Pulizia

7,2/10

Personale e servizio

7,2/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Meagan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti ad aprile 2024
Risposta di Olivia RediResponse Specialist , il giorno 1 mag 2024
Hello Meagan, Thank you for taking the time to share your feedback following your stay at the HomeTowne Studios by Red Roof Egg Harbor–Atlantic City Airport. We sincerely appreciate your 4/5 score and are happy to hear you had a great encounter with us. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Gabrielle RediResponse Specialist, il giorno 30 apr 2024
Thank you for taking a moment to leave a review, Maria. The staff and I at the HomeTowne Studios by Red Roof Egg Harbor–Atlantic City Airport appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Eccellente

BRUNO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Xao RediResponse Specialist, il giorno 30 apr 2024
Thank you for sharing your perfect rating with us, Bruno. Our staff at the HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Amie

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Our room has a smokey unpleasant odor all the time. Even though it was non-smoking? No coffee pot or anything resembling an amenity. Could definitely use a deep cleaning to the bathroom and floors. People above us allowing their children to jump on the bed at 6 am and 11:45pm.
Soggiorno di 2 notti ad aprile 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 25 apr 2024
Dear Amie,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT. I am disappointed to see that this was the impression you were left with after your recent stay at our hotel. Issues you've mentioned regarding a smokey odor in your room, noise disruptions and missing amenities, among other concerns are regrettable to see. It's worth noting that none of our room categories offer a coffee pot as an amenity. Coffee pots are sold at our front desk at a cost of 24.95. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terribile

Jennifer

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The unit floors caused our feet to become blackened. My 1 year old Grandson became ill after staying here. Mohammed the “ Manager if the day” was extremely rude. When asked for an early checkin due to the terrestrial rain. They refused. Raining when we checked in. Had I not paid in advance I would have asked for my Money back. Nothing as described on Website. Filthy property,
Soggiorno di 5 notti ad aprile 2024
Risposta di Xao RediResponse Specialist, il giorno 20 apr 2024
Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport, Jennifer. I am sorry that your experience did not meet your expectations. You stated that the rude manager and the unclean property hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Marcelo

Mi è piaciuto: Servizi
Everything is great!
Soggiorno di 1 notte a marzo 2024
Risposta di Olivia RediResponse Specialist , il giorno 30 mar 2024
Hello Marcelo, Thank you for taking the time to share your feedback following your stay at the HomeTowne Studios by Red Roof Egg Harbor–Atlantic City Airport. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Recordo, Rediresponse Specialist, il giorno 26 mar 2024
Hello Jose, Thank you for taking a moment out of your busy day to complete our survey. The staff at the HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Eccellente

Adrianna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Adraine Rediresponse Specialist, il giorno 3 mar 2024
Hello Adrianna,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terribile

Akima

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property had roaches
Soggiorno di 2 notti a febbraio 2024
Risposta di Tianna RediResponse Specialist, il giorno 22 feb 2024
Dear Akima,I appreciate you sharing your feedback following your stay at the HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was fine
Soggiorno di 1 notte a gennaio 2024
Risposta di Chevanese RediResponse Specialist, il giorno 30 gen 2024
Thank you, Nancy, for the feedback about your stay at the HomeTowne Studios Egg Harbor–Atlantic City Airport. We're delighted to hear that your experience with us was fine. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Adequate
No frills accommodation. Typical motel setup. Rooms are spacious and recently renovated. Full size fridge, microwave and the essentials. Ashtrays outside rooms. SO many of them. The entire outside reeks and penetrates the rooms. And of course it’s loud. You will hear voices and noise from adjacent rooms. All in all, adequate for a short night or two.
Soggiorno di 2 notti a gennaio 2024
Risposta di Toni-Ann RediResponse Specialist, il giorno 14 gen 2024
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I am happy to see that your stay at the HomeTowne Studios Egg Harbor - Atlantic City Airport was a good one, thanks to our spacious rooms, amenities and recent updates. As we strive to continue to provide great stays, your concerns regarding you finding there to be an odor and noise disruptions will be noted to improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Last minute stay
Marge is awesome. Great last minute stay.
Soggiorno di 1 notte a gennaio 2024
Risposta di Olivia RediResponse Specialist , il giorno 12 gen 2024
Thank you, Daniel, for telling us about your stay at the HomeTowne Studios by Red Roof Egg Harbor–Atlantic City Airport. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our awesome staff Marge. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Bruce

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a dicembre 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 10 gen 2024
Thank you for taking a moment to leave a review, Bruce. The staff and I at the HomeTowne Studios by Red Roof Egg Harbor–Atlantic City Airport appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

6/10 Soddisfacente

tiffany

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Bathroom exhaust fan pumped smoke odors into room
When I checked in, the clerk told me repeatedly that there was no smoking in the rooms- which I greatly appreciate. As soon as I turned on the exhaust fan in the bathroom, the entire bathroom filled with the stench of pot and cigarette smoke. I do not know if there is a filter that needs to be cleaned and the air is just recirculated or if the exhaust fans are connected to other rooms and the smell was coming from an adjoining room. Other than the cigarette and pot smell, everything was okay. This would be a good place to stay if you had a work stint that lasted several weeks.
Soggiorno di 1 notte a gennaio 2024
Risposta di Gabrielle RediResponse Specialist, il giorno 10 gen 2024
Dear Tiffany,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Egg Harbor–Atlantic City Airport did not meet your expectations. We strive to provide a comfortable experience for all our guests, so it was saddening that the distasteful situation mentioned dampened your experience. I will certainly bring this to the property’s attention in an effort to address your concern as this is not the standard of our Red Roof brand. We appreciate your business and truly value your feedback. We wish you all the best in your future travels.Sincerely,Red Roof Management

10/10 Eccellente

Ray

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rooms have all been recently renovated & are in excellent condition.
Soggiorno di 1 notte a dicembre 2023
Risposta di Chevanese RediResponse Specialist, il giorno 23 dic 2023
Thank you, Ray, for taking the time to write a review of your stay at the HomeTowne Studios Egg Harbor–Atlantic City Airport. It's great to see you enjoyed our recently renovated rooms, resulting in a 10/10 score. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.On behalf of our entire staff, we thank you for your business and we look forward to hosting you again in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I don't remember the woman that checked me in's name but she was very personable and informative. The rooms looked nice.
Soggiorno di 1 notte a novembre 2023
Risposta di Sharma RediResponse Specialist, il giorno 17 nov 2023
Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT. Heather, it is so rewarding to read your kind remarks regarding our very personable and informative front desk staff and our nice rooms resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Heather, and can't wait to see you back at Red Roof soon, where we can continue to offer you another accommodating stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Eccellente

Pearlie Mae

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 9 nov 2023
Thank you for taking a moment to leave a review, Pearlie Mae. The staff and I at the HomeTowne Studios by Red Roof Egg Harbor– Atlantic City Airport appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Eccellente

Milagros

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 29 ott 2023
Thank you for taking a moment to leave a review, Milagros. The staff and I at the HomeTowne Studios by Red Roof Egg Harbor– Atlantic City Airport appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Eccellente

Milagros

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Would stay again
Soggiorno di 1 notte a ottobre 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 24 ott 2023
Thank you for taking a moment to leave a review, Milagros. The staff and I at the HomeTowne Studios by Red Roof Egg Harbor– Atlantic City Airport appreciate your 5/5 score following your stay. I am happy that you would stay again at our hotel. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Eccellente

cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Devorine Red Roof Management, il giorno 19 ott 2023
Thank you for rating your recent stay, Cheryl. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Eccellente

Ron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice updated rooms
Soggiorno di 1 notte a ottobre 2023
Risposta di Xao Red Roof Management RediResponse Specialist, il giorno 6 ott 2023
Hi Ron,I would like to personally thank you for sharing your feedback following your experience at the HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport with us. It was so rewarding to see that we earned your perfect score with our updated rooms and that we provided you with a nice experience. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Buono

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Oshane RediResponse Specialist, il giorno 21 set 2023
Hello James, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 Soddisfacente

Silvija

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Zimmer war neu renoviert, guter Zustand. Personal könnte freundlicher und fähiger sein.
Soggiorno di 2 notti a settembre 2023
Risposta di Oshane RediResponse Specialist, il giorno 20 set 2023
Liebe Silvija,Vielen Dank, dass Sie sich die Zeit genommen haben, an unserer Gästebefragung teilzunehmen. Ich freue mich über Ihre Kommentare nach Ihrem letzten Aufenthalt im HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT bezüglich des Zimmers und des Personals. Das Feedback unserer Gäste ist uns immer willkommen, da wir bestrebt sind, die Qualität der Red Roof-Dienstleistungen kontinuierlich zu verbessern.Nochmals vielen Dank, dass Sie Ihre Erfahrungen geteilt haben. Wir freuen uns darauf, Sie auf Ihren zukünftigen Reisen zu sehen.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 Buono

Martin

Soggiorno di 1 notte a settembre 2023
Risposta di Oshane RediResponse Specialist , il giorno 19 set 2023
Hello Martin, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Eccellente

Brenda

Soggiorno di 2 notti ad agosto 2023
Risposta di Antonio,RediResponse Specialist, il giorno 12 ott 2023
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Buono

Katherine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 6 notti a settembre 2023
Risposta di LaTunde Murrant. Rewards Specialist, il giorno 14 set 2023
Dear Katherine,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT. We value you as our guest and welcome your 4/5 score. At Red Roof we are happy to know that you had a great experience with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Buono

Josh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di LaTunde Murrant. Rewards Specialist, il giorno 9 set 2023
Hello Josh, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Scarso

Elizabeth

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was given towels & washcloths for 2 people but 3 people were in the room. Desk clerk was reluctant to give us more. Had to use the same sheets and towels our entire 5 day stay. Management was rude.
Soggiorno di 4 notti ad agosto 2023
Risposta di Toni-Ann RediResponse Specialist , il giorno 30 ago 2023
Hello Elizabeth, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 2/5 score. The issues you brought to our attention regarding limited towels and poor customer service are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

6/10 Soddisfacente

Ashley

I picked a non smoking room, but immediately after walking in, I instantly smelled cigarette smoke. Everything smelled like smoke which made me feel icky. The floors were dirty - like they hadn’t been mopped in months. The toilet was really slow to flush. The only good thing was the big walk in shower, the area was quiet, and it was only 20 minutes from Atlantic City. Would I stay here again for another weekend trip? Probably not.
Soggiorno di 2 notti ad agosto 2023
Risposta di Devorine RediResponse Specialist, il giorno 25 ago 2023
Hi Ashley!Thank you for taking the time to write a review of your stay. I was disheartened to read that the room smelled cigarette smoke, the floors were dirty, the toilet was really slow to flush amongst other hinderances. Please accept our apologies. It is important to know that we thoroughly clean and inspect all rooms in between guest, so I am disappointed that we fell short on your visit. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. In an effort to have your concerns addressed, we will be taking your comments in to consideration and address the matters with the appropriate department. Thank you for choosing HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 Terribile

Andrew

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was terrible trying to be forced to stay cause felt uncomfortable but left the night we were supposed to stay
Soggiorno di 1 notte ad agosto 2023
Risposta di Devorine RediResponse Specialist, il giorno 25 ago 2023
Hi Andrew,Thank you for sharing your experience with us. I was disheartened to read your indication of being forced to stay at our HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport location and you stated you felt uncomfortable. Please accept our apologies. Feedback from our guests is always welcome and your comments will be taken into consideration in an effort to address this concern as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

10/10 Eccellente

Larry

Very nice people
Soggiorno di 7 notti ad agosto 2023
Risposta di Carla Red Roof Management , il giorno 24 ago 2023
Dear Larry,Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport. I am glad to read that you were pleased with our staff, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean newly renovated rooms.
Soggiorno di 4 notti ad agosto 2023
Risposta di Carla Red Roof Management , il giorno 24 ago 2023
Dear Joseph,Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport. I am glad to read that you were pleased with the cleanliness of the room and that it is newly renovated, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay nice new rooms and cheap place to stay just outside of the NJ beaches!
Soggiorno di 1 notte ad agosto 2023
Risposta di Carla Red Roof Management, il giorno 23 ago 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Egg Harbor–Atlantic City Airport. I am glad to read that you were pleased with our property, the rooms and the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Well maintained property and excellent staff
Soggiorno di 7 notti ad agosto 2023
Risposta di Devorine RediResponse Specialist, il giorno 20 ago 2023
Hello Peter,I appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Egg Harbor-Atlantic City Airport. I am so delighted that you found our property well maintained with excellent staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

10/10 Eccellente

Jason

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was very clean and organized. Staff is kind. Will definitely consider staying again!
Soggiorno di 2 notti ad agosto 2023
Risposta di Devorine RediResponse Specialist, il giorno 20 ago 2023
I appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Egg Harbor-Atlantic City Airport, Jason. I am thrilled to hear that our accommodations was very clean nd organized also our staff kind. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

10/10 Eccellente

Elijah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
a lot of people put bad reviews but my experience was nice
Soggiorno di 1 notte ad agosto 2023
Risposta di Nishaye Red Roof Management , il giorno 15 ago 2023
Dear Elijah, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Egg Harbor-Atlantic City Airport. I am glad to read that you were pleased with your stay, prompting your 5/5 score. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that yours was satisfactory. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, NishayeRed Roof Management RediResponse Specialist

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The ease of access to the property and rooms.
Soggiorno di 3 notti ad agosto 2023
Risposta di Chevanese RediResponse Specialist, il giorno 15 ago 2023
Hello Robert,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Egg Harbor-Atlantic City Airport. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the easy access to our property and rooms. We aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Buono

Kellie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didn't catch his name but the man who works front desk is really nice & helpful. The rooms are clean and updated. Nice place to book
Soggiorno di 1 notte ad agosto 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 11 ago 2023
Hi Kellie,Thank you for leaving your positive comments regarding the service provided by our staff being satisfactory and you finding the room to be clean and updated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Buono

rebecca

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was very quiet. The room was clean, comfortable beds. Large fridge with full freezer and large microwave.
Soggiorno di 3 notti ad agosto 2023
Risposta di Sharma RediResponse Specialist, il giorno 10 ago 2023
Dear Rebecca,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT. I am happy to hear that you found our hotel to be very quiet, your room to be clean, the beds to be comfortable, and you were pleased with the amenities you mentioned resulting in a 4/5 score.Thank you again for your kind words. We hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Buono

Jeffrey

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Large room good No closet bad Clean good Security features need maintenance bad
Soggiorno di 3 notti ad agosto 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 9 ago 2023
Thank you for taking a moment to leave a review, Jeffrey. Myself and the staff at the HomeTowne Studios by Red Roof Egg Harbor-Atlantic City Airport appreciate your 4/5 score following your stay. I am happy that you appreciated our large room and our cleanliness. However, you stated that the security features need maintenance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist

4/10 Scarso

Dominick

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Cigarette smoke smell in room and bathroom
Soggiorno di 1 notte ad agosto 2023
Risposta di Oshane RediResponse Specialist , il giorno 7 ago 2023
Dear Dominick, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terribile

RAUL

Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a luglio 2023
Risposta di Devorine RediResponse Specialist, il giorno 2 ago 2023
Thank you for taking a moment to complete our survey, Raul. The staff at the HomeTowne Studios by Red Roof Egg Harbor-Atlantic City Airport and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 Buono

Jose

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
It was a good stay. Route 322 is always busy and motorists speed through there. It may be hard to get out at times especially during morning or evening work day traffic. Just a 15 minute drive to Ocean City one way and the same going to Atlantic City. Rooms seemed to be recently renovated but some of the usual amenities like blow dryers for women or irons were not part of the rooms. Fridges were much larger than the usual mini-fridges that are in most rooms. Good to have if you plan on staying more than two days. If you have smaller children, Storybook land is just down Hwy 322 about 5 miles. Hamilton Mall is nearby also. Overall, it was good but there were some shady characters that appear to be actually living there as witnessed by the cats in a downstairs room window sill. Bathrooms are big. Hot water was great after a day at the beach. Price is good for what you get.
Soggiorno di 3 notti a luglio 2023
Risposta di Devorine RediResponse Specialist, il giorno 2 ago 2023
Hi Jose,Thank you for your recent review of your stay at HomeTowne Studios by Red Roof Egg Harbor-Atlantic City Airport. It's great to hear that you were pleased with our convenient location, our recently renovated room, our In-Room amenities and our affordability. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine RediResponse Specialist

6/10 Soddisfacente

Bruce

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Pool inoperable. Pillows were ok.
Soggiorno di 2 notti a luglio 2023
Risposta di Devorine RediResponse Specialist, il giorno 30 lug 2023
Hi Bruce!Thank you for your review following your stay at HomeTowne Studios by Red Roof Egg Harbor-Atlantic City Airport. It's great to hear that the pillows were ok for you. However, I see that your experience fell short as you indicated the pool was inoperable. Please accept our most sincere apologies. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

4/10 Scarso

James

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not a good rehab job. Some amenities were good likeca full size refrigerator, micro and sink in the main bedroom. Quiet air conditioner. Poolwas covered even though it's summer.
Soggiorno di 3 notti a luglio 2023
Risposta di Devorine RediResponse Specialist, il giorno 30 lug 2023
Hello James,Thank you for your recent review of your stay at HomeTowne Studios by Red Roof Egg Harbor-Atlantic City Airport. I truly appreciate your comments regarding the In-Room amenities, the quietness of the air conditioner and the fact that the pool was covered. On the other hand, I see you weren't thoroughly pleased with the rehabilitation of our location and I am so sorry for that. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Devorine RediResponse Specialist

8/10 Buono

Danielle

Viaggio di coppia
Mi è piaciuto: Personale e servizio
We were a little upset cause we 1st went to our room @ 11pm & the room was NEVER CLEANED from previous people…U would think since we got there late at night it would have been cleaned… we had no problem getting another room but we had to sleep in separate beds…in our room the kitchen & bathroom are a nice set up…in both rooms there is a an aroma smell that’s not horribly bad but not comforting either
Soggiorno di 1 notte a luglio 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 26 lug 2023
Hello Danielle,Thank you for you for your honest feedback. We are saddened to know the issue you described regarding you finding your room to be unclean upon arrival, however, it's good to see that this was quickly remedied by our staff who provided you with a better room that had extra amenities. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Carol

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very pleased with the overall experience. Thanks for the nice accommodations.
Soggiorno di 2 notti a luglio 2023

4/10 Scarso

Natasha

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The front desk check-in individual rules. She didn’t remember any request made with our reservations. The rooms do not come with iron or board. Room looks outdated and to add no coffee machine in room. Had to purchase pillow, sheet protector and cleaning supplies for my 2 night stay. Will not recommend property to anyone.
Risposta di Antonio,RediResponse Specialist, il giorno 22 lug 2023
Dear Natasha,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and issue with your reservation.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

2/10 Terribile

Diane

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room reeked of tobacco & permeated the bed & bedding. Electric plug in bathroom did not work. Many of the TV channels were messed up, poor reception. No coffee maker in room.
Soggiorno di 2 notti a luglio 2023

10/10 Eccellente

Dorka B Lantigua

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It is a gpod place to stay
Risposta di Recordo Rediresponse Specialist, il giorno 11 lug 2023
Hello Dorka,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS EGG HARBOR-ATLANTIC CITY AIRPORT. It's thrilling to hear that you had a great experience with us, as you found our property to be a good place to stay. I'm so glad we earned your 5/5 score.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Sincerely,Recordo Rediresponse Specialist