First and foremost, I would like to extend my sincere apologies for any inconvenience you may have experienced during your recent stay with us. We truly value your feedback and appreciate your taking the time to bring your concerns to our attention.I understand that the temporary closure of our pool due to ongoing renovations was a disappointment, and I want to assure you that we share your sentiments. Renovations are a crucial aspect of maintaining the high standards we set for our property, and unfortunately, they sometimes result in the temporary closure of certain amenities.While we are enthusiastic about the improvements being made to enhance the overall guest experience, we recognize that this may have impacted your stay in an unexpected way. Please accept our apologies for any inconvenience caused.Once again, we apologize for any disruption to your stay, and we genuinely hope to have the opportunity to welcome you back in the future, showcasing the improvements we are making for the benefit of all our valued guests.Thank you for your understanding

Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to hear that you had such a positive experience and that our staff made a lasting impression on you.It's truly heartwarming to know that you found our team to be friendly and welcoming. We strive to create a warm and inviting atmosphere for all our guests, and it's fantastic to hear that we succeeded in making you feel comfortable during your time with us.Your kind words about the exceptional customer service mean a lot to us. We take great pride in providing top-notch service, and it's immensely rewarding to hear that this was one of the best customer service experiences you've had in a long time.We appreciate your choice to stay with us and are grateful for your support. If your travels bring you back to this area, we would be honored to welcome you again and provide another memorable stay.Safe travels, and we look forward to the opportunity to host you again in the future!

Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to hear that you had such a positive experience and that our staff made a lasting impression on you.It's truly heartwarming to know that you found our team to be friendly and welcoming. We strive to create a warm and inviting atmosphere for all our guests, and it's fantastic to hear that we succeeded in making you feel comfortable during your time with us.Your kind words about the exceptional customer service mean a lot to us. We take great pride in providing top-notch service, and it's immensely rewarding to hear that this was one of the best customer service experiences you've had in a long time.We appreciate your choice to stay with us and are grateful for your support. If your travels bring you back to this area, we would be honored to welcome you again and provide another memorable stay.Safe travels, and we look forward to the opportunity to host you again in the future!

Thank you for choosing Holiday Inn Express for your stay. We appreciate your understanding and patience as we work to enhance our facilities for an even more enjoyable experience.Currently, we are undergoing renovations to improve the overall quality of our hotel, and unfortunately, this means that the pool and hot tub will be temporarily unavailable until further notice. We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your plans.Our team is committed to ensuring that your stay remains as comfortable and pleasant as possible despite these temporary changes. We appreciate your understanding and look forward to welcoming you to our newly improved facilities in the near future.

Thank you Ismael, for the great review! We hope to see you again soon! Have a great day!

Thank you Anonymous, for the great review! We hope to see you again soon! Have a great day!

Thank you Janice, for the great review! We hope to see you again soon! Have a great day!

Thank you Lynell, for the great review! We hope to see you again soon! Have a great day!

Thank you Anonymous, for the great review! We hope to see you again soon! Have a great day!

Thank you Mark for the great review! We hope to see you again soon! Have a great day!

Thank you Amy, for the great review! We hope to see you again soon! Have a great day!

Thank you Anonymous, for the great review! We hope to see you again soon! Have a great day!

Thank you Eyre, for the great review! We hope to see you again soon! Have a great day!

Thank you John, for the great review! We hope to see you again soon! Have a great day!

Thank you Latinda, for the great review! We hope to see you again soon! Have a great day!

Thank you Linda, for the great review! We hope to see you again soon! Have a great day!

Dear BridgettSubject: Thank You for a Wonderful Stay!I hope this letter finds you well. As the Front Desk's management, I wanted to take a moment to express our sincere gratitude for choosing our establishment for your recent stay. We truly appreciate your decision to make us your home away from home.We strive to provide an exceptional guest experience, and it warms our hearts to hear that we succeeded in meeting your expectations. Your positive feedback is an affirmation of our team's dedication and hard work. We believe that our guests deserve the utmost comfort, convenience, and hospitality, and we are thrilled to know that we achieved this during your stay.From the moment you stepped into our hotel, we made it our mission to ensure your comfort and satisfaction. Whether it was our friendly and accommodating staff, our well-appointed rooms, or the array of amenities we offer, we aimed to create an enjoyable and memorable experience for you.We are particularly delighted to hear that you found our [mention specific features, services, or facilities that the guest appreciated] to be to your liking. Our team takes great pride in curating an atmosphere of luxury and relaxation, and your kind words serve as an encouragement to continue our efforts.Please know that your feedback is valuable to us. We appreciate your kind words and will be sharing them with our entire team. Your satisfaction is our top priority, and we are continuously working to improve our services and exceed your expectations.Once again, thank you for choosing to stay with us. We would be honored to welcome you back in the future. Should you have any further inquiries, suggestions, or requests, please do not hesitate to reach out to us. We are here to make your stay exceptional.Warmest regards,

We did not get a call from Ms. Tara or Expedia about canceling the reservation. Ms. Tara reservation was charge as a NO SHOW.