Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. The entire team and I would like to thank you for your rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, First and foremost, I wish to thank you for having shared your experience on the occasion of your recent stay with us at “Angsana Balaclava Mauritius”. Having said this, we are delighted to read that you found our staff to be “super friendly” and to your satisfaction, which is greatly appreciated. Furthermore, I am most grateful to you, for your kind appreciation of our team member, Ajay, from our Food & Beverages department. Your input in this regard is truly valued and will inspire us to acquire greater heights of excellence in the services rendered to our most esteemed guests. Thank you again for your review and we look forward to the pleasure of welcoming you back amidst us. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Yasser,Thank you for your most positive review following your visit at Le Jadis Beach Resort & Wellness Mauritius.I hope to have the privilege to welcome you back soon at our Resort.Sincerely Yours,Julien GlannesGeneral Manager

Dear Nokwanda Lucia, In a first instance, I would like to thank you for having chosen “Angsana Balaclava Mauritius”, for your recent stay in Mauritius. On an opening note, we would like to thank you for your review and most positive rating, which is truly valued. Likewise, it is highly encouraging to learn, that, on the whole you found the facilities & service to be to your entire satisfaction. Furthermore, I am most grateful to you for your kind appreciation of our team members, whereby you find them to be “very friendly”. Your input in this regard is truly treasured and will undoubtedly, inspire us to strive to achieve greater heights of excellence in our services. On behalf of "Angsana Balaclava Mauritius", we truly look forward to the pleasure of welcoming you back soon in our midst in the future. Remaining always at your service! Best regards, Paul van Frank General Manager

Cher DENIS, En premier lieu, nous vous remercions d’avoir pris le temps de partager avec nous votre expérience suite à votre récent séjour à l’Angsana Balaclava Mauritius. Nous sommes tous très heureux d’apprendre que vous avez trouvé les facilités et services de l’hôtel à la hauteur de vos attentes et comme vous le mentionnez bien, "parfait". De plus, je ne manquerai pas de transmettre votre merveilleux retour à l’équipe. Encore une fois, merci pour ce retour et nous espérons, vous revoir très bientôt parmi nous. Respectueuses salutations, Paul van Frank Directeur Général

Chère Elise, Dans un premier lieu, nous tenons à vous remercier d'avoir pris le temps de partager avec nous, vos impressions suite à votre séjour à l' "Angsana Balaclava Mauritius". Nous sommes ravis de lire que vous avez trouvé votre suite tout à fait à votre goût et que vous avez aussi mentionné comme suite: " mention spéciale pour la salle de bain avec sa baignoire en pierre taillée". Aussi, que vous avez trouvé que " la plage est très belle et l'espace wellness est un havre de paix". De plus, nous sommes très heureux de lire que vous avez trouvé notre équipe et le service à la hauteur de vos attentes. Un grand merci pour votre retour positif qui nous fait énormément plaisir et nous espérons vous retrouver très bientôt parmi nous. Respectueuses salutations, Paul van Frank Directeur Général

Dear Bayan, In a first instance, may I take this opportunity to thank you for having taken the time of sharing with us your experience, pursuant to your recent stay at our Resort. We would like to thank you for your most positive rating and review, which are much appreciated. The entire team and I, sincerely, look forward to the pleasure of welcoming you back amidst us at "Angsana Balaclava Mauritius" in the near future. Remaining always at your service! With best regards, Paul van Frank General Manager

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Dear Traveler, Firstly, I wish to thank you for having shared with us your experience on the occasion of your recent stay with us at "Angsana Balaclava Mauritius". Having said this, we are glad to read that you found your Culinary experiences, as well as our staff and the overall environment to be to your satisfaction, which is much appreciated. On a different note, I am very sorry that you did not find our beach nor our location to be to your expectations, despite being one of the most private beaches to be found on the island and being located in one of the best known coves in Mauritius, thus, offering total intimacy, which is much appreciated by the vast majority of our guests. Once again, thank you for your constructive feedback and we look forward to welcoming you back at our Resort, in the future. Remaining always at your service! Best regards, Paul van Frank General Manager

Dear Majed, First of all, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. Having said this, the entire team and I would like to thank you for your most positive rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon amidst us in the near future. Remaining always at your service! Best regards, Paul van Frank General Manager

Dear Traveler, In a first instance, I would like to thank you for having taken the opportunity to convey to us your sentiments, following your recent stay at “Angsana Balaclava Mauritius”, on the auspicious occasion of your Honeymoon. It is indeed, most unfortunate, that, visibly, you did not find your stay at our Resort to be entirely to your expectations and in this regard, I am very sorry, that you did not share during your stay with us more in detail, what actually led to your dissatisfaction, so that we could have immediately addressed any prevailing issues and by doing so, avoid you leaving us with a feeling of discontent. Nevertheless, allow me to, personally, extend to you my most sincere apologies, for any possible displeasure encountered. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, First, I would like to thank you for having chosen “Angsana Balaclava Mauritius” and equally, for having taken both the time & the trouble of sharing with us your valuable feedback. It was highly encouraging to learn that on the whole, the facilities & services at our Hotel met with your expectations, with a special mention to the complimentary watersports activities and the Suites, which is much appreciated. Thank you again for your feedback and on behalf of the “Angsana Balaclava Mauritius” team, I truly look forward to, hopefully, welcoming you soon back in our midst. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, In the first place, I wish to thank you for having chosen “Angsana Balaclava Mauritius” and for having shared with your experience, for which I am most grateful. Having said this, we are delighted to learn that you had an “excellent” stay with us and also, I am most thankful to you for your kind appreciation of our team members, Kiran, Renu, Ajay & Raj, as it has always been our earnest endeavor to achieve optimal guest satisfaction, through personalised care and attention to detail. Once again, many thanks for your feedback and we truly look forward to, hopefully, welcoming you soon back in our midst. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. Furthermore, the entire team and I would like to thank you for your positive rating, which is much appreciated. We look forward to the pleasure of welcoming you back soon amidst us in the future. Remaining always at your service! Best regards, Paul van Frank General Manager

Chère Olivia, Dans un premier lieu, nous tenons à vous remercier d’avoir pris le temps de partager avec nous votre expérience suite à votre récent séjour à l’Angsana Balaclava Mauritius. Nous sommes très heureux d’apprendre que vous avez trouvé l’hôtel, ainsi que votre Suite et notre piscine d’eau de mer à la hauteur de vos attentes. Cependant, je suis navré de constater que vos expériences culinaires n’ont pas était aussi satisfaisantes. Vos commentaires ont été notés et communiqués au Chef et au responsable de la restauration, soyez assurée que nous y apporterons l’attention nécessaire. Encore une fois, merci pour votre retour et nous espérons vous revoir dans un proche avenir. Respectueuses salutations, Paul van Frank Directeur Général

Dear Nick, In a first instance, I would like to thank you for having taken the opportunity to convey to us your sentiments, following your recent stay at “Angsana Balaclava Mauritius”. It is indeed, most unfortunate, that, visibly, you did not find your stay at our Resort to be entirely to your expectations and in this regard, I am very sorry, that you did not share during your stay with us more in detail, what actually led to your dissatisfaction, so that we could have immediately addressed any prevailing issues and by doing so, avoid you leaving us with a feeling of discontent. Nevertheless, allow me to, personally, extend to you my most sincere apologies, for any possible displeasure encountered. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having taken the time to share with us your valued feedback, following your recent stay at our Resort. Having said this, in respect of your comment, whereby, you mentioned, that the “property felt dated”, in all honesty, I fail to agree herewith, as our Hotel was opened only 8 years ago and I wish to, personally, assure you, that working closely with our Engineering team, as well as in tight collaboration with our Executive Housekeeper, we have in fact an in-depth “Preventive Maintenance Program” in place, which is strictly adhered to, as well as a dedicated “deep cleaning” program being implemented on a continued basis, precisely, so as to ensure, that every endeavour is made, as well as all steps taken, to uphold the highest standards, that one would expect in a 5-star “luxury” Resort of the caliber of “Angsana Balaclava Mauritius”. With regard to your comment made ref our Culinary offerings at breakfast, I am very sorry if the breakfast was not to your contentment, however, I feel it opportune to mention, that our breakfast buffet consists of a hot, live & cold section; fresh & homemade pastries and breads, as well as a wide variety of fruits and cereals. In addition hereto, we also offer an “A la Carte” menu, whereby, we are delighted to make available a wide selection of breakfast items or one can also place an advanced order of their desired dish, which our Chefs are more than happy to prepare for the benefit & enjoyment of our most discerning guests. Once again, thank you very much for your valued feedback, which will only serve us better in our continuous efforts to overcome any shortcomings, so as to be able to deliver the finest level of service pledged by us. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear hamza, Firstly, may I thank you for having taken the opportunity to convey to us your sentiments, following your recent stay at “Angsana Balaclava Mauritius”. It is indeed, most regrettable, that, visibly, you did not find your vacation at our Resort to be entirely to your expectations and in this regard, I am very sorry, that you did not share during your stay with us more in detail, what actually led to your dissatisfaction, so that we could have immediately addressed any prevailing issues and by doing so, avoid you leaving us with a feeling of discontent. Nevertheless, allow me to, personally, extend to you my most sincere apologies, for any possible displeasure encountered. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. The entire team and I would like to thank you for your rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Omar, Firstly, thank you for having taken the time of conveying to us your experience, pursuant to your stay at our Resort in one of our “Deluxe Pool Suites”, from August 5-10, 2019. On an opening note, in respect of the complaint voiced ref our Front Office department, I am very sorry, if you did not find the services provided to be to your satisfaction. However, please note, that you arrived at our Resort at 16:08 and you were checked-in to your Suite at 16:25. Additionally, as per our records and after having spoken with Elsa, our Front Office Supervisor, who carried-out your check-out, you did not voice any complaint at the time of your departure. With regards to your comment relating to the presence of “bugs”, as well as the “very annoying frog sounds”, Mauritius being a sub-tropical island and the Resort being surrounded by lush gardens, it is, therefore virtually, impossible to totally guarantee the absence of any insects in these natural surroundings. However, we are contracted with an expert Pest Control Company that takes all the necessary steps, to avoid the presence of any “bugs”. As to the point raised in respect of the absence of “shattaf” in the bathroom, it is correct that the bathrooms in our Suites do not have a “shattaf” available, but, they are equipped with a “stand alone bidet”, for the convenience of our guests. In terms of the private pool in your Suite not being equipped with a heater, it would be fair to highlight, that none of the private pools within our “Deluxe Pool Suites” are heated and nowhere, have we advertised them as being heated. Consequently, please accept my sincere apologies for any inconvenience experienced. In closing, once again I am truly sorry, that you did not enjoy your stay amidst us, but, I would like to thank you for your valued feedback. With best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. The entire team and I would like to thank you for your positive rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear bandar, In a first instance, I wish to take this opportunity to thank you for having taken both the time & the trouble of sharing with us your valued feedback, pursuant to your recent stay at “Angsana Balaclava Mauritius”. Having taken careful note of your overall discontent in respect of your recent experience, whilst staying at our Resort, allow me to convey to you with total sincerity, my utmost apologies, as, clearly, you did not find your stay with us to be to your expectations, for which I am terribly sorry. Once again, many thanks for your most valued feedback, which will, undoubtedly, enable us in view of our continued endeavours to deliver the finest level of service, in order to provide our most discerning guests with an optimal experience leading to total guest satisfaction. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear JUNWON Firstly, I wish to thank you for having taken both the time and the trouble to share with us, your experience on the occasion of your recent stay with us at “Angsana Balaclava Mauritius”. It was highly encouraging to learn, that on the whole, the facilities & services at our hotel met with your expectations, as it has always been our earnest endeavor to achieve optimal guest satisfaction through personalised care. Once again, many thanks for your positive review and we all look forward to the pleasure of welcoming you soon back in our midst. Remaining always at your service! Best regards, Paul van Frank General Manager

Dear Alaa, First of all, I would like to thank you for having taken both the time of sharing with us your valued feedback, pursuant to your recent stay at “Angsana Balaclava Mauritius”. Having said this, whilst our Resort is small, it offers total privacy & intimacy, which is greatly appreciated by the vast majority of our guests. With regards to your comment relating to our restaurant, I feel it opportune to share with you that, in fact, we have 3 restaurants: “Oryza” restaurant which is opened for breakfast & dinner; “Passion Chill” restaurant which is opened for lunch time and “Jadis”, our Pan-Asian restaurant, which is also opened for dinner time. Alternatively, we offer an Indian corner and in-suite dining menu which offer a wide variety of enticing food items on offer, for the enjoyment of our most discerning guests. Furthermore, you can also place an "advance" order, which our Chefs will be more than happy to prepare. On behalf of the entire team, I am sincerely sorry, if you found that our Resort did not meet with your expectations and I hope, that you will consider giving us another opportunity to make amends, with a view, to welcoming you back. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. The entire team and I would like to thank you for your most positive rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon. Remaining always at your service! Best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. The entire team and I would like to thank you for your most positive rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon. Remaining always at your service! Best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. Thank you for having taken the time of rating our Resort and we are sincerely sorry if your stay with us was not up to your expectations. Please kindly accept my most profound apologies for any possible distraught endured. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear MATTHEUS JOHANNES, In a first instance, I wish to thank you for having chosen "Angsana Balaclava Mauritius" and also, for having taken the time of sharing your experience with us. Having said this, we are delighted to learn, that you found the services rendered to you by our team to be to your expectations and in addition hereto, I am most thankful to you for your most positive feedback in respect of the friendliness of our staff, which indeed, reflects the legendary warm& welcoming hospitality of the Mauritian people. Once again, many thanks for your valued feedback and I sincerely hope that we will have the pleasure of welcoming you again, amidst us at "Angsana Balaclava Mauritius", in the future. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Rakan, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. The entire team and I would like to thank you for your positive rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon. Best regards, Paul van Frank General Manager

Dear Mohammed, First of all, I wish to thank you for having taken both the time of conveying to us your experience, pursuant to your stay at “Angsana Balaclava Mauritius” With regards to your comment relating to the presence of “insects”, it would only be opportune to mention, that, Mauritius being a sub-tropical island, with many open areas and the Resort being surrounded by lush gardens, it is, therefore virtually, impossible to totally guarantee the absence of any insects in these natural surroundings. However, I would like to point-out, that we are contracted with an external expert Pest Control Company that takes all the necessary steps, to minimize the presence of insects, for the benefit of our discerning guests. Consequently, please accept my sincere apologies in this regard. Once again, thank you for your feedback, which can only serve us better in being able to provide to our most esteemed guests an excellent service in order to achieve optimal guest satisfaction and as such, please kindly accept my most profound apologies for any possible distraught endured during of your vacation. With best regards, Paul van Frank General Manager

Dear Traveler, First, I would like to thank you for having chosen “Angsana Balaclava Mauritius” and equally, for having taken both the time & the trouble of sharing your experience with us. It was highly encouraging to learn that you found our staff, as well as your Culinary experience to have met with your expectations, particularly, as it has always been our earnest endeavor to achieve optimal guest satisfaction through personalised care and attention to detail Your comments regarding the pool area has been noted with attention and rest assured that the same has been shared with our Executive Housekeeper & our Chief Engineer, so that the remedial action can be taken to avoid recurrence of a similar nature. Consequently, please accept my apologies in this regard. Thank you again for your valuable feedback and we look forward to the pleasure of welcoming you back at Angsana in the near future. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. The entire team and I would like to thank you for your most positive rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon. Remaining always at your service! Best regards, Paul van Frank General Manager