Esterni

Recensioni per Holiday Inn Express Hotel & Suites Columbia East - Elkridge, an IHG Hotel

2.5 out of 5

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 506 su 928 recensioni" "
Valutazione di 8 - Buono. 280 su 928 recensioni" "
Valutazione di 6 - Soddisfacente. 70 su 928 recensioni" "
Valutazione di 4 - Scarso. 37 su 928 recensioni" "
Valutazione di 2 - Terribile. 35 su 928 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,2/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

No

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Uzyfa

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Uzyfa,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Eccellente

Molly

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The night clerk was FANTASTIC!
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Molly,We are delighted to hear that you found our night clerk fantastic! Your feedback is highly appreciated, and we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please do not hesitate to get in touch with us.

8/10 Buono

Natali

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Natali, We appreciate you choosing to stay at our hotel and hope you had a pleasant experience. If you have any further feedback to share, please feel free to reach out to us.

8/10 Buono

Aung

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I really like enjoying my trips
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Aung, We are delighted to hear that you had a positive experience during your stay with us. Our team strives to ensure that every guest has a memorable and enjoyable visit. If you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Michael,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another fantastic experience.

8/10 Buono

LAWRENCE

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
More things to do around
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello LAWRENCE,We appreciate your feedback and will share it with our team for consideration. Should you have further comments or suggestions, please feel free to contact management directly for assistance. Thank you for staying with us, and we hope to welcome you back in the future.

10/10 Eccellente

Bobby

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Bobby,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable stay!

8/10 Buono

Shirley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall I’m very please
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Shirley,to hear that you had a positive overall experience during your stay with us. Should you have any further feedback or suggestions, we encourage you to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Eccellente

Jennifer A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property is the best. It was close to the airport and within 25 miles of the Glenmont metro station.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Jennifer A,We are pleased to hear that you found our hotel's location convenient for your travels. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

10/10 Eccellente

SEOKWOO

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello SEOKWOO,We are happy to hear that you had a wonderful stay with us! Should you wish to share more about your experience, please feel free to contact us directly. We look forward to welcoming you back soon!

10/10 Eccellente

Josue

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo muy bien,mi hotel favorito para hospedarme
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Josue,Nos complace saber que disfrutó de su estancia con nosotros y que somos su hotel favorito. Esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por su lealtad!

4/10 Scarso

Xiaoping, Exton

Mi è piaciuto: Personale e servizio
Noisy and disappointing breakfast
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Xiaoping, We appreciate your feedback and regret to hear about your experience. Please know that we take all guest comments seriously to ensure improvements. Feel free to reach out to our management team to discuss your concerns in more detail. Thank you for staying with us.

10/10 Eccellente

Eric

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Eric,We're delighted to hear that you had an exceptional stay with us! Please do not hesitate to reach out if there is anything we can assist you with in the future.

10/10 Eccellente

Tiffany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Tiffany,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 Eccellente

Marilou

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place is clean. Had no issues checking in. Tenants where our room was is quite noisy even on the wee hours of the morning. No respect to people who were already sleeping. Other than that, we will use the same hotel in the future.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 5 mar 2024
Hello Marilou,We appreciate your positive feedback on the cleanliness and ease of check-in. We regret any disturbance caused by other guests and recommend reaching out to our team in the future so we can address any noise-related concerns promptly. We look forward to welcoming you back on your next visit.

10/10 Eccellente

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked how there was a giant in the area that the hotel was in.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 28 feb 2024
Hello Jessica,We're delighted to hear you enjoyed the unique surroundings near our hotel. It's great to know you found the location appealing during your stay. Thank you for sharing your positive experience with us.

10/10 Eccellente

carolyn

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel is clean. Smooth and easy check in and check out. Staff at front desk was friendly. Hotel breakfast was good. Rooms and bathroom were excellent and clean. Heating worked very well in the room. Shower was nice and warm. Toiletries were in the room. TV and internet was good. Pool was opened but water was cold. My 7 year old daughter was able to enjoy. Location a little far from shopping areas but there is a gas station and a strip mall close to hotel
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello carolyn, We are pleased to hear you enjoyed our clean rooms and friendly staff. We're glad you found the check-in/out process smooth and that the breakfast met your expectations. Your feedback on our amenities is appreciated, and we're sorry to hear about the pool temperature. We'll ensure this is addressed for future guests to enjoy. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a very late check in. Gentleman at the counter was efficient and friendly. Room was clean and stay was quiet.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 feb 2024
Hello Julie,Thank you for taking the time to share your positive experience at our hotel. We are glad to hear that our front desk staff provided efficient and friendly service during your late check-in. It's also great to hear that your room was clean and that you had a quiet stay. We appreciate your feedback and hope to welcome you back in the future.

8/10 Buono

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 26 gen 2024
Hello James,Thank you for choosing our hotel for your recent stay. We greatly appreciate your positive rating and are glad to hear that you had a pleasant experience. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future.

8/10 Buono

Barbara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a nice hotel that was convenient to family with a very good breakfast selection. The only thing we didn't like was we were underneath someone who was playing music all night long to the point we couldn't sleep, and there was screaming and slamming of doors, etc.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello Barbara, Thank you for choosing our hotel for your recent stay and for sharing your feedback. We're glad to hear that you enjoyed our convenient location and the breakfast selection. We apologize for any inconvenience caused by the noise disturbance you experienced. We appreciate your understanding that each guest's behavior is beyond our control. Please don't hesitate to contact our management team directly to discuss this matter further.

10/10 Eccellente

KARL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent, that’s the bottle line.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello KARL,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Buono

Barbara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a nice hotel that was clean and well maintained. Breakfast was nice and lots of options. The only thing we had a problem with was we were below someone who played music extremely loud all night, and you could hear screaming, shouting, and slamming doors. Granted it was a Saturday night, but feel staff should have taken care of that.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Barbara, Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience you experienced due to noise disturbances. We understand the importance of a peaceful stay and will remind our staff to address noise-related issues promptly. We appreciate your review and hope to have the opportunity to welcome you back for an even better experience in the future.

6/10 Soddisfacente

Symone

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Symone, We appreciate you taking the time to rate our hotel. If there is anything specific that you would like to share, please reach out to us directly so that we can address any issues and improve our services. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Charity

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean and welcoming
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 16 gen 2024
Hello Charity,Thank you for your kind feedback! We strive to maintain a clean and welcoming environment for all our guests. We appreciate your positive review and hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Chellsie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Chellsie,Thank you for your positive rating! We are delighted to hear that you had a wonderful experience during your stay with us. It was our pleasure to have you as our guest, and we hope to welcome you back again in the near future.

8/10 Buono

deboarh

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello deboarh,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience overall. Should you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Getting what you pay for.
We booked a large room for a family of six, only had three sets of towels, called the front desk and was told abruptly we had to come down to get more. When we asked the front desk for more, we were originally told they were out of towels, ahe then went into a empty room and got us the sets we need for our kids. There was a TV obviously missing from the sitting area and multiple furniture prices were broken and damaged. But our was a quick trip and we didn't even unpack so it didn't bother us that much.
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the towels and the condition of the room. We strive to provide prompt and efficient service, but it seems we fell short on this occasion. We appreciate your understanding and hope that despite these issues, your overall stay was satisfactory. Your comments have been noted for future improvements.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Dear Guest,Thank you for choosing our hotel for your stay! We appreciate your support and we're thrilled to hear that you had a wonderful experience with us. Should you have any future travel plans, we would be more than happy to welcome you back.

10/10 Eccellente

Krystal

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 20 gen 2024
Hello Krystal,We are delighted to hear that you had an excellent stay with us! Should you have any further feedback or comments to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back for another outstanding experience in the future.

10/10 Eccellente

Houman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di FD, il giorno 31 dic 2023
Thank you very much. We appreciate your feedback.

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Nicole,Thank you for choosing our hotel for your recent stay. We appreciate your perfect rating and are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or comments, feel free to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terribile

Chuck

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very lousy staff. Unprofessional. Very rude. Disrespectful! No manners! Will never go back to this hotel due to several unprofessional staff They get an F. Very bad experience!!!
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Chuck, We apologize for any negative interaction you may have had with our staff during your stay. We take your feedback seriously and assure you that we will address this matter internally. We appreciate you bringing this to our attention and hope you give us another chance to provide you with the excellent service our guests normally receive.

10/10 Eccellente

Katrina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of my local self-care places
Risposta di Manager, il giorno 9 feb 2024
Hello Katrina,Thank you for choosing our hotel as your local self-care destination. We appreciate your feedback and apologize for any inconveniences you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We encourage you to reach out to our management team directly with any specific concerns you may have.

10/10 Eccellente

Katrina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always clean and pleasant. I appreciate it
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 27 dic 2023
Hello Katrina,Thank you for your kind words about our hotel! We are delighted to hear that you found it clean and pleasant during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority. We hope to welcome you back again in the future for another wonderful stay.

10/10 Eccellente

SEOKWOO

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello SEOKWOO,We are delighted to hear that you had a wonderful experience during your stay with us. It was our pleasure to provide you with exceptional service and ensure your comfort throughout your visit. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back again soon.

10/10 Eccellente

Katrina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Safe, courteous and professional
Risposta di Manager, il giorno 9 feb 2024
Hello Katrina,Thank you for sharing your feedback on your recent stay with us. We are pleased to hear that our focus on safety, as well as the courteous and professional service provided, made a positive impression. If you have any further comments or suggestions, please feel free to reach out to us directly. We appreciate your patronage and hope to welcome you back in the future.

10/10 Eccellente

Richard, Bellevue

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service and location!
Soggiorno di 7 notti a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello Richard,Thank you for your kind feedback! We are delighted to hear that you enjoyed our service and found our location to be convenient. It was a pleasure having you as our guest and we hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

Jubin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and quiet
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 29 nov 2023
Hello Jubin,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our hotel to be clean and quiet. We strive to provide a comfortable and peaceful environment for our guests. If you have any further comments or suggestions, please feel free to reach out to our management team directly.

10/10 Eccellente

Tiffany

Viaggio di coppia
Everything was great, and I was allowed to check in early!
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 29 nov 2023
Hello Tiffany,Thank you for your kind feedback! We're thrilled to hear that you had a exceptional stay with us and that we were able to accommodate your early check-in request. Our team always strives to provide excellent service for our guests. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice room; good value
Clean, comfortable room. Good sized. "Separate seating area," as advertised, but really an extension of the bedroom so not really a separate space. The hotel is tucked behind a gas station and next to a small strip mall - hard to find. Better signage would help.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 21 nov 2023
Hello Steven,Thank you for taking the time to share your feedback with us. We appreciate your compliments on our clean and comfortable rooms. We apologize for any confusion regarding the "separate seating area" and will review our descriptions for accuracy. We also appreciate your suggestion for better signage and will take this into consideration for future improvements.

8/10 Buono

Abdalla

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It is good hotel to stay in
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 21 nov 2023
Hello Abdalla,We appreciate your kind words about our hotel and are glad to hear that you enjoyed your stay with us. We strive to provide a pleasant and comfortable experience for all of our guests. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us.

10/10 Eccellente

Curtis

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 9 dic 2023
Hello Curtis,We're thrilled to hear that you had a wonderful stay with us! Our team takes great pride in providing exceptional service and ensuring our guests have a memorable experience. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back to our hotel again soon!

8/10 Buono

Loyce

Soggiorno di 4 notti a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Loyce,We're glad to hear you had a positive experience at our hotel! If there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back again soon.

10/10 Eccellente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Linda,Thank you for sharing your exceptional rating! We are thrilled to hear that you had a memorable experience during your stay at our hotel. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another remarkable stay.

10/10 Eccellente

Daniela

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Daniela,We're delighted to hear that you had a fantastic experience at our hotel! Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. If you have any additional feedback or if there's anything else we can do for you, please don't hesitate to reach out to us. We look forward to welcoming you back on your next visit!

10/10 Eccellente

Katrina

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The check-in was easy and I received excellent customer service. I felt comfortable the whole time I was there. Also breakfast was great.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Katrina, Thank you for choosing our hotel for your stay. We appreciate your positive feedback on our smooth check-in process and excellent customer service provided. It's wonderful to hear that you felt comfortable during your time with us. We're glad you enjoyed our delicious breakfast as well. Your satisfaction is our priority and we hope to welcome you back in the future.

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
No hot water.
There was an issue with the boiler system causing there to be no hot water in the hotel. This is an issue that should have been addressed during check in, however hours later I found out through trying to shower. When I notified the front desk they said it would be handled in a hour and a half. Once I finished with my day hours later there was still no hot water. The next morning, we were told it wouldn't be fixed until 4pm and our checkout was at 11am. We were forced to stay here without prior knowledge at check-in and had already paid. However, had we been informed at check-in we could've made the decision to switch.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 9 nov 2023
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the boiler issue during your stay. We understand the frustration this may have caused you, and we apologize for not providing you with timely information. We will use your feedback to improve our communication in such situations in the future.

2/10 Terribile

Kimberly

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
There was not hot water. Staff was overwhelmed and unkind to customers
Risposta di FD, il giorno 6 nov 2023
We deeply apologize for this. We are working hard to fix this issue.