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Recensioni per Candlewood Suites Aberdeen-Bel Air, an IHG Hotel

2.5 out of 5
Candlewood Suites Aberdeen-Bel Air, an IHG Hotel
4216 Philadelphia Rd, Bel Air, MD

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 144 su 343 recensioni" "
Valutazione di 8 - Buono. 105 su 343 recensioni" "
Valutazione di 6 - Soddisfacente. 42 su 343 recensioni" "
Valutazione di 4 - Scarso. 24 su 343 recensioni" "
Valutazione di 2 - Terribile. 28 su 343 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Elizabeth

It was clean an quiet
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 16 mag 2024
Thank you for your kind review. We are pleased to hear that you enjoyed your stay with us. We do hope you visit again soon.

8/10 Buono

Michael

Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 11 apr 2024
Thank you for your review. We are always happy to hear about a satisfied experience and look forward to seeing you again.

6/10 Soddisfacente

Tytianna

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Thank you for your review! We strive for constant improvement in all areas for our guest's satisfaction. We will continue to work hard in doing so. We do hope to see you again in the near future.

10/10 Eccellente

Yesenia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 8 feb 2024
Thank you for your glowing review! We hope to see you again soon.

10/10 Eccellente

Alexander Manual

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent hotel
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

10/10 Eccellente

Sandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

8/10 Buono

Chris

Risposta di General Manager, il giorno 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

10/10 Eccellente

rykiech, Edgewood

Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

8/10 Buono

Iryna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable hotel in a convenient location. Quite clean and new.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 5 feb 2024
Thank you for your kind review!! We strive to provide a wonderful guest experience and are so pleased that we met your expectations.

4/10 Scarso

Tiffany

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
It’s not like a normal hotel where they clean your room in the morning. You have to request the room the be cleaned for a fee. My sheets were stained with something red and so was the pillow case too. The front desk told me they clean the room one a week.
Risposta di General Manager, il giorno 5 feb 2024
We are sorry to hear that we did not meet your expectations. We strive to meet satisfaction and will use your feedback to improve our accommodations for our guests. We do hope you give us another chance in the future.

10/10 Eccellente

Francis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good bed. Safe location. Great staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

8/10 Buono

Melvin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is always polite and accomadating. The hotel is clean and the pricing is reasonable.
Soggiorno di 8 notti a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

8/10 Buono

Petal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was okay for a overnight trip to the area. Lived the dove soap in the bathroom.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

2/10 Terribile

George

Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 26 dic 2023
We are sorry that we fell short of satisfaction for your stay with us. We continue to always improve in all areas, we will continue to do so and hope that you will give us another chance in the future.

8/10 Buono

Jason

Mi è piaciuto: Personale e servizio
Great place. Will refer people to it. Would be nicer with a bit better clean and some more upkeep. Bed was very comfortable. Best part of the stay was the bed.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

8/10 Buono

Ella

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

2/10 Terribile

Mike

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 17 nov 2023
Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that we did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

4/10 Scarso

Angela

Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 17 nov 2023
Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that we did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

6/10 Soddisfacente

Christina

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 26 dic 2023
We are always looking for ways to improve and appreciate your review. We do hope that you give us another try in the future.

6/10 Soddisfacente

Celine

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Was ok
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 6 nov 2023
Thank you for your review ! We hope to see you again here at Candlewood Suites .

8/10 Buono

Matt

Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 26 dic 2023
Thank you for your review. We strive to provide a great experience for our customers, and we are always looking for ways to improve. We do hope to see you again soon.

10/10 Eccellente

SangHyun

Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 21 nov 2023
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service so well! We strive for our guest’s satisfaction and consistently try to improve. We Look forward to seeing you again soon. Best Wishes.

8/10 Buono

Roger

Mi è piaciuto: Personale e servizio e comfort della camera
Hotel services very friendly- lady bugs every were
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 6 nov 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 6 nov 2023
Thanks a lot for taking the time to write such a wonderful review. We’re thrilled to hear that you enjoyed our product. It made our day! Thanks again for being such a great customer.

10/10 Eccellente

Dan

Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 6 nov 2023
Thanks a lot for taking the time to write such a wonderful review. We’re thrilled to hear that you enjoyed our product. It made our day! Thanks again for being such a great customer.

6/10 Soddisfacente

Jonathan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The only unpleasant thing was the cockroaches, I had to kill three and in the elevator there was a slightly unpleasant smell, but the room was comfortable and the place was quiet.
Soggiorno di 2 notti a settembre 2023
Risposta di General Manager, il giorno 1 ott 2023
thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our hotel did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 Eccellente

ericka

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 19 set 2023
Hi Erika, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service with such a great score, as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.Thank you

6/10 Soddisfacente

JENNIFER

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ok, but not great
The hotel was decent on cleanliness and comfort. Unfortunately, it's an extended stay and our neighbor was a night owl. They watched TV loudly and cooked and banged pots and pans around all night.
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 16 set 2023
DearJennifer, Tank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear our accommodations did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a pleasant stay
Soggiorno di 4 notti a settembre 2023
Risposta di General Manager, il giorno 12 set 2023
Hi Paul, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

2/10 Terribile

William

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
The owners wife was very rude from the start , I booked threw hotels.com and she called at 1 am and said I didn’t pay which I clearly did and then proceeded to ask for confirmation number at 4 am waking the kids and baby up again ..she was the most rude person I have came in contact with in a long while,especially in a place of business where they own . I told her I’d leave her a bad review n she said go ahead ur no one that matters . I’m done
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 12 set 2023
Dear William, Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our customer service did not meet your expectations. Your remarks have been noted, and I personally will make every effort to improve all shortcomings as soon as possible. We will do everything in our power to exceed your expectations if given the chance next time.

10/10 Eccellente

Kellye

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will stay again
Very nice property, clean, beds and pillows were amazing
Soggiorno di 1 notte ad agosto 2023
Risposta di GM, il giorno 31 ago 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Candlewood Suites Bel Air Maryland in the near future.

10/10 Eccellente

Michael

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a problem with the garbage disposal and we saw a maintenance person on our way to the pool and mentioned it to him and by the time we got back to the room it was all taken care of This was excellent service and all staff was very nice friendly and helpful
Soggiorno di 1 notte ad agosto 2023
Risposta di GM, il giorno 31 ago 2023
Thank you for choosing us for Hotel accommodations. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Candlewood Suites Bel Air MD. in the near future.

10/10 Eccellente

Micah

Soggiorno di 5 notti ad agosto 2023
Risposta di General Manager, il giorno 9 set 2023
Thank you for sharing your experience, we strive to meet our guest needs and use your feedback to improve every stay.We do hope to see you again at Candlewood Suites Aberdeen-Bel Air, MD.

4/10 Scarso

Joseph

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti ad agosto 2023
Risposta di General Manager, il giorno 4 set 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, General Manager

6/10 Soddisfacente

Lois

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
So although this is a nice property, our room was in poor condition. The soap dispenser in the bathroom by the sink did not work, and the toilet was broken. Also, the bed sheets were not clean - urine stains. We got in late so we were too tired but did mention it in the morning.
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 4 set 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 Buono

Muriel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice and convenient
Hotel was clean easy of 95 and on. Close to all kind of restaurants and shopping. Service was good and room was clean.
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 4 set 2023
Thank you for sharing your experience, and we do hope you choose to stay with us again here at Candlewood Suites Bel Air, MD.

8/10 Buono

Deborah

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very nice accommodations, just some issues - TV remote was difficult to understand and for one room TV didn't work at all. Overall good value and comfortable stay
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 4 set 2023
Thank you for sharing your experience we will use this information to improve our service . We do hope to see you again soon at Candlewood Suites Bel Air, MD.

2/10 Terribile

Mark

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I reserved and paid for a suite with a separate bedroom weeks before my stay. Once I checked in and went to the room I was in a normal hotel room. Not at all what I paid $240 for, and definitely not what I reserved. I was never notified of this change, was never offered any sort of refund, discount, or compensation for this change, and the woman training a nice young girl at the counter was ridiculously rude. Not to mention there were other guests at the desk disappointed as well, so this seems to be how they normally operate… unprofessional, rude, and not honoring reservations. I left the hotel and went to stay somewhere that they value not only my business, but also understand how customers should be treated. I would never stay there again.
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 4 set 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites ABERDEEN-BEL AIR.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 Eccellente

Yaacov

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Just wonderful!!!!!!
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 4 set 2023
Thank you for your awesome review, we do hope to see you again at Candlewood Suites Bel Air, MD.

6/10 Soddisfacente

Louise

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The phones in the room did not work, the ac vent was broken, the reclining chair would not function right . It took over two hours to get towels for the room .
Soggiorno di 3 notti a luglio 2023

6/10 Soddisfacente

ONDREA

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Front desk worker after 10pm was very unhelpful with everything I asked? Our Tv remote wasn’t working and she did not want to assist me. In the morning the kids were excited to get in the pool that was supposed to open at 10 am she said it didn’t open until 12 when there was clearly a sign on the gate. After I threatened to call corporate, “maintenance “that “wasn’t on site” magically appeared and unlocked the gate. So we finally got in at 11 but had to be checked out by 12 so they lost an hour. I ONLY rent hotels with pools so my kids can have fun while we’re away. The daytime staff here were wonderful though. I come here yearly (3yrs and counting) and usually have a great stay. I’d come back but hope that the evening staff improves their attitude
Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

?????

Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Ann

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel was pet friendly. Updated and clean. Front desk was friendly.
Soggiorno di 1 notte a giugno 2023

10/10 Eccellente

JOHN

Soggiorno di 1 notte a giugno 2023

4/10 Scarso

Renee

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The bathrooms were in horrible shape. The bottom of the shower tub was badly stained and the shower tile was in horrible shape. For two nights the fire alarm went off at exactly 2:27am. In both cases, a false alarm but imagine trying to go back to bed after that. It was a horrible experience. Also, there was no cellular internet in area so once you left hotel, you lost connectivity until you got to the road. The staff was nice though and the bed was comfortable.
Soggiorno di 2 notti a giugno 2023

8/10 Buono

Pernell

Soggiorno di 2 notti a giugno 2023

8/10 Buono

Margaret

Soggiorno di 2 notti a giugno 2023

8/10 Buono

Kelley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023

10/10 Eccellente

MARY

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was so comfortable and with a contemporary style.It had all the amenities that you would need. Exceptionally clean. The manager and receptionist were so very helpful. The pool area is very clean and you can even barbecue outside. I highly recommend staying here.
Soggiorno di 1 notte a giugno 2023

10/10 Eccellente

kelly

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Super Friendly staff upon check in. Rooms were clean and beds a re comfy. Pool area is nice.
Soggiorno di 2 notti a giugno 2023