Dear Lynda, We are delighted to have been your chosen hotel during your recent stay in Bela-Bela. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel by Marriott Zebula Lodge and we hope you choose to create more memories with us whenever your travels bring you back to Bela-Bela. Kind regards, The Protea Hotel by Marriott Zebula Lodge TEAM

Dear Chris, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel by Marriott Zebula Lodge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel by Marriott Zebula Lodge and we hope you choose to create more memories here whenever your travels bring you back to Bela-Bela.

Dear GERRY, Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott Zebula Lodge with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by the air vent. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a VALUED CUSTOMER, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Bela-Bela Kind regards, Hennie Nel General Manager