Hotel a Ben Wheeler

“This was one of the best hotel experiences my family has ever had. Everything was clean and seemed almost brand new, and the staff were very helpful and friendly.”

“Bathroom cleanliness was exceptional! Wonderful room. Staff was great. ”

“The room and the people were very nice and friendly. The water in the indoor pool was very cold. The shower pressure wasn’t very strong. ”

“While not bad could use softer beds overall not a bad stay and other issue was staff chit chatting in front of coffee when was waiting for coffee ”

“Very nice facility and always enjoy staying there.”

“I stayed here for two nights and unfortunately had a very poor experience from start to finish. Upon arrival, check-in took about 30 minutes because their entire system went down. To make matters worse, the lobby and hallways had no working air conditioning, which made the wait extremely uncomfortable. The room itself was in unacceptable condition. The bathroom tub was peeling and had visible mold, which is a serious cleanliness concern. The toilet was oddly installed sideways, making it...

“Great staff and warm welcome. Nice location, quiet. Clean and updated facility. No complaints other than the breakfast. They need to up their game for the food and coffee.”

“The room had a mildew smell as soon as I opened the door. The floors had dirty stains on them. The towels had stains, the pillows had holes.The check in staff was friendly. I went to Walmart and got supplies to clean the room, towels and pillowcases.There was not an option to switch hotels near me. ”

“Had to check out early. Front desk told my husband we would have to contact Expedia to get our refund. Expedia tried contacting the hotel and they would not answer/reply to any of their messages.”

“Stains, sticky on the floor, Mold around bath tub, shower control extremely loose, Cleaned the room and left 1 hand towel, and 1 bath towel for 2 people. Pool beer cans and pizza boxes left at pool side, and trash in the pool. We paid for 2 nights and left after 1 night. NEVER WILL I STAY AT A MOTEL 6, I WILL SLEEP IN MY CAR FIRST!!!!!”

“The room was very comfortable. The shower needs a little more water pressure, or a different showerhead. The toilet did run a little during the night as well.”

“Excellent in all categories ”

“A/c didn’t work at all. Bed was very uncomfortable, shower had good water pressure. ”

“Not as new as photos made it look - at all. This is an old motel. Also, not as large as pictures. Overall, pretty run down for the Best Western name. Not what I expected from Best Western - the reason I trusted it. More in line with an outdated Super 8. The only part I would give 5 star is the back lit vanity mirror which was spotless too. Tub had no traction and was super slick. Shower curtain was white and a little dingy. Bedding was white and looked old and dingy. The pillows on the king bed...

“Very well-kept and staff was very nice. Will definitely use the motel again.”

“No Comment”

“Overall an excellent stay. The decor is dated, but it is clean and the beds are super comfortable. There was a sign at the front desk that the hotel will be updated sometime in 2026.”

“Our water got cold every night we took a shower. Room had a bad smell. No coffee maker in room. Cheap quality towels ”

“Staff was nice. Room was a dump. Toilet seat was carved up and bathtub wall tiles were peeling or missing paint. Room smelled funny. TV remote missing battery door, no ironing board or iron in the room. Room and property generally looked worn down. But again, staff was nice.”

“Room was a smoking room and i know it not going to snell great but it stunk even the smoker could not stand the smell.... Just felt like a very dirty room”