2/10 Terribile
Edward
18 giu 2024
When I arrived, there was no one at the front desk, and I needed to wait 15-20 minutes for someone to show up. When she did, she told me that my reservation was in the system but that there was no available room. She tried calling people with reservations who hadn't arrived yet (which wasn't very confidence-inspiring) to see if they were still coming. She told me "This has been happening all day" (which was even less confidence-inspiring.). Then she found that there was an available room and showed it to me, to make sure it was okay (it was). But when we got back to the front desk to check me in, her boss called and told her to save the room for another guest. She then told me there were no available rooms (even though I had a reservation!) and that my credit card would not be charged. As of today, a week later, I have yet to receive a refund for what I paid for this room.
Edward
Soggiorno di 2 notti a giugno 2024