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Recensioni per The Royal Sonesta Boston

4 out of 5
The Royal Sonesta Boston
40 Edwin H. Land Boulevard, Cambridge, MA

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 606 su 1129 recensioni" "
Valutazione di 8 - Buono. 230 su 1129 recensioni" "
Valutazione di 6 - Soddisfacente. 139 su 1129 recensioni" "
Valutazione di 4 - Scarso. 71 su 1129 recensioni" "
Valutazione di 2 - Terribile. 83 su 1129 recensioni" "

8,8/10

Pulizia

8,4/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Lindsay

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
loved this property & the staff we did encounter with were phenomenal will be staying here again in the near future :)
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 13 mag 2024
Lindsay, we're thrilled you enjoyed your stay at The Royal Sonesta Boston! It's heartening to hear that our team members left a positive impact on your visit. We're eager to welcome you back in the near future for another phenomenal experience.

10/10 Eccellente

Colin, Wyckoff

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed here multiple times. Just love the hotel and the surrounding area. Recommend rooms with the river view.
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 13 mag 2024
Colin, it's fantastic to hear that you've enjoyed multiple stays with us at The Royal Sonesta Boston! Our team members are thrilled to know you appreciate our accommodations and the surrounding area. We're also delighted that you've made the most of our rooms with river views. Thanks for your recommendation, we look forward to welcoming you again in the future.

10/10 Eccellente

Ava

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I can’t begin to explain how beautiful I thought this property was. As soon as I saw the exterior upon arriving, I knew I was about to have a luxury experience! This hotel is the epitome of luxury and class. After arriving at around 1:30 in the afternoon, I was able to check in smoothly and given a room on a high floor with a lovely city view. The room though petite was chicly decorated and the bed…glorious! The softest, whitest high thread count sheets ever! I loved the calming color scheme and stylish decor. And all the lamps. I am big on lighting so it was just a vibe! The lobby area is breathtaking with large scale artwork EVERYWHERE. I felt as though I was at an art gallery. Later in the evening I went to the indoor pool. Impeccably clean with towels overflowing. The water temperature was just right. The gym has state of the line exercise equipment. Everything was just so well appointed and gorgeous. Staying here was an absolute dream come true. The staff was friendly and accommodating and made sure I had everything I needed during my stay. Especially the young lady who was at the desk when I arrived. Special thanks to the manager on duty as well. I will definitely return to this hotel when I come back to Cambridge. Truly a dream stay! Thank you Expedia for suggesting this gem to me. I had the stay of my life I believe!
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 13 mag 2024
Ava, it's delightful to read your impressive account of your stay at The Royal Sonesta Boston. We're overjoyed that our distinctive aesthetics, along with our attention to top-notch amenities, contributed to making your stay truly exceptional. We take great pride in our high standard rooms and personalized services that our team members provide. Your positive comments about your check-in experience, the room's aesthetic, and our hotel's facilities are greatly appreciated. It sounds like our team, especially the front desk colleague and manager, really helped to make your stay special. We value your feedback and couldn't be happier that our hotel was a highlight of your visit to Cambridge. We look forward to welcoming you back in the future.

8/10 Buono

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The food at The Art Bar was terrible.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 12 mag 2024
Amy, we value your feedback and truly regret to hear that your dining experience at our restaurant didn't meet expectations. We strive to offer high-quality meals and will certainly share your comments with our culinary team for further improvement. Despite this, we hope you were able to enjoy your stay at The Royal Sonesta Boston.

8/10 Buono

Maria v

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very basic
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 9 mag 2024
Maria, we appreciate you visiting The Royal Sonesta Boston and sharing your thoughts. It seems like your stay was satisfying but perhaps lacked some additional comforts and complexities. We're always striving to enhance our guest experience and your feedback will be considered in our continuous journey of improvement. We hope to welcome you again in the future, potentially exceeding your expectations next time.

4/10 Scarso

Mario

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property is in a convenient location based on access to the Boston downtown area. Hotel property - the common areas and rooms show excessive wear and in need of a full refresh. The overall appearance of the hotel was poor. The nightly rate I was charged for my room is definitely not in line with how this hotel presents itself.....4 star price for a 2 star hotel... This was my second time staying at this location and based on this latest experience I will not go back....
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 8 mag 2024
Mario, thank you for sharing your recent experience. Your feedback is important. We understand your concerns about the property's aesthetics and pricing alignment. Our team is constantly striving to improve we are currently working on updating our property. We hope you'll reconsider and offer us another chance to impress you in the future.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 7 mag 2024
Robert, thank you for taking the time to rate The Royal Sonesta Boston. We're delighted to hear that your stay met your expectations and we look forward to welcoming you back soon for another great experience.

10/10 Eccellente

Benjamin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at the counter were wonderful. And the location can't be beat.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Benjamin, it's wonderful to hear that our team members at the front desk made a positive impact during your visit at The Royal Sonesta Boston. We're delighted you also appreciated our prime location. We look forward to your next stay with us.

8/10 Buono

Cheila, Providence

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking was an issue
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Cheila, thank you for choosing The Royal Sonesta Boston for your stay. We regret to hear about the difficulties you experienced related to parking. Rest assured, we continuously aim to improve our services and your feedback will help us do just that. We appreciate your patience and hope to see you again in the future.

8/10 Buono

Edward

Viaggio con la famiglia
The room was spacious. Parking was pricey.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Edward, it's great to learn that you appreciated the ample space in your room at The Royal Sonesta Boston. As for parking, we understand such expenses might be unexpected. We strive to ensure costs align with the premium service provided. We look forward to your next visit!

10/10 Eccellente

Elenitsa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Elenitsa, it's wonderful to hear that you had a top-notch stay at The Royal Sonesta Boston. We truly appreciate your 5-star Expedia rating and look forward to providing another unforgettable visit in the future.

8/10 Buono

Alexandra

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 13 mag 2024
Alexandra, your 4-star rating of The Royal Sonesta Boston is much appreciated. We're pleased to know you had a satisfying stay with us and we hope to exceed your expectations on your next visit. Thanks for sharing!

10/10 Eccellente

Eric

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
Thank you for the 5 out of 5 rating, Eric!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Boston. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Eccellente

Graham

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great views over the river. Quiet location with easy access to the city.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Graham, we're thrilled to hear about your enjoyable experience at The Royal Sonesta Boston. Our tranquil setting coupled with the city's convenience truly is a wonderful combination. We hope to see you back soon for more delightful river views.

8/10 Buono

regena

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet and beautiful view of the Charles River
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Regena, it's lovely to hear that you enjoyed the serenity and captivating vistas of the Charles River at The Royal Sonesta Boston. We appreciate you sharing your experience and hope to welcome you back in the future.

8/10 Buono

Allison

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 9 mag 2024
Allison, it's wonderful to see your positive rating for The Royal Sonesta Boston. Our team continually strives to ensure memorable stays, and we're grateful for your acknowledgement. We eagerly await your next visit.

10/10 Eccellente

PAMELA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La atencion
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 19 apr 2024
Pamela, gracias por reconocer el atento servicio de nuestro equipo en el Royal Sonesta Boston. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.

10/10 Eccellente

Shota

Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 7 mag 2024
Shota, it's fantastic to hear you had a wonderful stay at The Royal Sonesta Boston. We truly appreciate your high rating on Expedia and hope to welcome you back in the near future for another outstanding experience.

10/10 Eccellente

Emery, Kelowna

Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 18 apr 2024
Emery, a heartfelt thank you for your stellar rating of The Royal Sonesta Boston. It's a pleasure to know that your experience with us was a great one. We're looking forward to serving you again on your future visits.

6/10 Soddisfacente

Daniel

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Stayed before and was great. This time was shoved into an awkwardly shaped room right next to the elevator that you could hear night and day. The lights worked randomly.The closet light had a mind of its own going on and off all the time. No way to shut it off or disconnect. The air conditioning was non existent. It ran but only made noise. It did not heat or cool. Thankfully the temperature hovered between 65 and 70 so not needed. Overall. It was a letdown compared to previous stay. May have to consider going elsewhere next time.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Daniel, we appreciate your return visit and the insightful feedback. It's regrettable to hear your experience was less than optimal this time around due to the room allocation and some technical difficulties. We take your comments seriously and are working on improvements. We hope you may reconsider and give us another opportunity to provide the high-quality experience you had during your initial stay.

10/10 Eccellente

Ronald

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We really enjoyed watching 2 miles to Fenway Park and back each day
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Ronald, it's wonderful to see that you took pleasure in exploring the vicinity - especially the walk to Fenway Park from The Royal Sonesta Boston. We're delighted that our prime location contributed to your enjoyable stay. We hope for the chance to host you again!

10/10 Eccellente

Jaime

Mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Jaime, thank you for your excellent rating of The Royal Sonesta Boston. It's wonderful to hear that your stay met and perhaps exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.

8/10 Buono

Lisa

Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Lisa, it's great to hear you enjoyed your visit at The Royal Sonesta Boston! We hope we'll have the chance to welcome you back again. Thank you for choosing us for your stay.

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very modern Very clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Thanks for sharing this perfect rating, Christopher!We're thrilled to hear you enjoyed your stay at The Royal Sonesta Boston! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Eccellente

Matthew

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 5 mag 2024
Thank you for taking the time to leave this wonderful rating, Matthew! We hope to see you again soon at The Royal Sonesta Boston so we can share yet another amazing experience!

8/10 Buono

Austin

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Austin, it's wonderful to see you had a satisfying stay at The Royal Sonesta Boston. Our team hopes to welcome you back soon for an even more delightful experience!

8/10 Buono

Sasha

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and calm hotel located on the other side of the bridge.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Sasha, we're delighted to hear how much you enjoyed the tranquility and neatness of The Royal Sonesta Boston. Its location certainly provides a serene break away from the bustling city. We appreciate your constructive remarks and look forward to welcoming you back on future visits.

10/10 Eccellente

Catherine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bon emplacement bon service, accès facile nous allons y retourner sans doutes
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Catherine, it's wonderful to read about your positive experience at The Royal Sonesta Boston. We're delighted that our excellent location, quality service, and easy access made your stay enjoyable. Your words motivate us to keep delivering exceptional experiences. We look forward to welcoming you back in the near future. Safe travels till then.

2/10 Terribile

Nathan

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 30 apr 2024
Nathan, it's disheartening to note your low score following your recent visit. We wish there had been more specific information that could help us understand where improvements could be made. Feedback is crucial to us and we would appreciate more insights through direct communication. Thank you.

6/10 Soddisfacente

Clare

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Clare, while it's great to see you've taken the time to rate your stay. However, without specifics, it's somewhat difficult to address any concerns you might have had. We always strive to ensure our guests have a pleasant experience and we'd be glad to hear more about your visit. Your feedback helps us improve. We hope to have another opportunity to show you how much we care about your comfort.

10/10 Eccellente

Russell

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Two day stay. Quiet, clean and large spacious room. Walking distance (30mins or less) to most sites in Boston and Cambridge. Red and green line transit is convenient since parking is rare and expensive.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
Russell, thank you for sharing your experience at The Royal Sonesta Boston. We're thrilled to hear that you appreciated our clean, spacious rooms and our ideal location allows for easy access to major sites in Boston and Cambridge. It's fantastic that you found the local transit convenient as well. Looking forward to welcoming you back in the future. Safe travels!

10/10 Eccellente

Alberto

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fit the bill perfectly.
Soggiorno di 1 notte ad aprile 2024
Risposta di Luis, il giorno 8 apr 2024
Alberto, thank you for your perfect score! It's excellent to know you had a wonderful stay at The Royal Sonesta Boston. We hope you'll choose to spend your future Boston vacations with us. Safe travels!

10/10 Eccellente

Nancy, Fort Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very upscale and for the area a great price
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Nancy, thank you for sharing your experience. It's great to hear you found value in your stay at The Royal Sonesta Boston and felt its upscale nature was fitting. We strive to provide excellent accommodations within the Boston area. We look forward to welcoming you back in the future.

10/10 Eccellente

Rafael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok
Soggiorno di 5 notti a febbraio 2024
Risposta di Customer Service, il giorno 5 apr 2024
Rafael, we're glad to see that things were satisfactory during your stay at The Royal Sonesta Boston. Thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future.

6/10 Soddisfacente

Jennypher

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I reserved and pay for 2 queen bedroom with city view, got bumped to 2 full bed with blocked riverview. Staff said west tower is close because of repair but I saw customers were there and learned later west tower is open. Just dont have time to change rooms but that’s what happened. Location is convenient to everywhere we wanted to go.staff and Manager on our check out date is so efficient and helpful. Manager even helped me with my luggages.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 5 apr 2024
Jennypher, it appears there were some frustrations regarding your room assignment, and we apologize for any inconvenience this may have caused. We ensure all our guests' room allocations are handled with the utmost fairness. We're thrilled you found our location favorable, and our team members were efficient and supportive. We hope you'll visit us again, ensuring your stay reflects the high standards The Royal Sonesta Boston is known for.

10/10 Eccellente

Renee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms were very clean and updated. The hotel was in great condition. We would definitely recommend this hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 apr 2024
Renee, we're thrilled to hear about your enjoyable stay at The Royal Sonesta Boston. Your kind words regarding our pristine rooms and well-kept establishment are greatly appreciated. It's wonderful to know you'd recommend us. We hope to have the opportunity to welcome you back soon!

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was great having a nice restaurant on premises to eat meals at. The indoor pool was very nice and had so much natuaral light due to the glass ceiling. The room was very nicely done.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Christopher, thank you for your splendid feedback. We're pleased to hear you were able to enjoy the on-site dining at The Royal Sonesta Boston. It's also delightful that you appreciated our well-lit indoor pool and the aesthetic of your accommodation. We hope to welcome you back soon for another enjoyable stay.

8/10 Buono

Gwen

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Pillows were not comfortable.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Gwen, it's disappointing to hear the pillows did not meet your comfort expectations during your stay at The Royal Sonesta Boston. Your comments will be taken into consideration as we continually strive to enhance our guests' experience. We hope to have the chance to welcome you back for a more enjoyable stay.

6/10 Soddisfacente

Robert

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Over priced for room size and parking fee was not communicated until check out
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Robert, thank you for taking the time to share your thoughts. It's regrettable to learn about the miscommunication surrounding the parking fee and your views on the room pricing. We always strive to provide clear information and fair pricing. We will make sure to review our disclosure processes. We appreciate your feedback as it helps us improve.

10/10 Eccellente

Cristina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love it 😍
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Cristina, we're thrilled to hear that you loved your stay at The Royal Sonesta Boston! Your love fills us with joy and motivates us to keep making every guest experience wonderful. Thanks for sharing your experience with us and we look forward to welcoming you back soon!

10/10 Eccellente

Kristene

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 19 apr 2024
Kristene, it's wonderful to hear that you had a fantastic experience at The Royal Sonesta Boston. Your high rating means a lot to us, and we hope we'll have the pleasure of welcoming you back in the near future.

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
quiet. clean. safe.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Mark, thank you for choosing The Royal Sonesta Boston. It's wonderful to hear that your stay was peaceful, spotless, and secure. Our team appreciates your feedback and we look forward to welcoming you back in the future for another satisfactory stay.

10/10 Eccellente

Armando

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Armando, thank you for taking the time to share your experience at The Royal Sonesta Boston. We're glad your stay was satisfactory. We hope you'll choose us again for future trips. Your feedback is greatly appreciated.

10/10 Eccellente

anne

Viaggio con animali domestici, Viaggio di coppia
Great hotel perfect location and pet friendly. Excellent rate too.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Anne, thank you for your glowing review. We're thrilled to hear that The Royal Sonesta Boston's location, pet-friendly policy, and pricing met your satisfaction. We truly look forward to hosting you and your furry companion again soon!

6/10 Soddisfacente

Sienna

Viaggio con famiglia e bambini piccoli
Upon arrival the first room we were given had not been cleaned. We were promptly given another room. Overall room was small… not as clean as I would have liked, and no hotel information was included in the room. Staff checked us in and answered the phone when we called. Promptly delivered slippers upon request. Otherwise nothing special regarding hospitality. Cafe downstairs opened at 6am which was great for our early morning breakfast needs! The ART BAR saved the day! This was a. kid friendly restaurant We enjoyed 3 meals and bumped up the experience for 2 meals by sitting in the cozy outdoor Igloo. Very warm! Wait staff was superb and the food was excellent each day! Highly recommend We enjoyed one evening in the pool, it was a bit on the colder side. Not very warm for a “heated pool” Easy access from room to parking garage. Be prepared to pay $43/night parking Not a terrible place to stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Sienna, thank you for your detailed feedback. It's regrettable to hear about the initial room mishap and the concerns with cleanliness. Your comments about the lack of information in the room will be noted.It's good to know our team members were able to attend to your needs, such as providing slippers promptly. We're thrilled you enjoyed the convenience of Cafe's early opening and found the ART BAR a delightful highlight of your stay, especially the meals at the outdoor Igloo.We appreciate your feedback on the pool temperature - this will be shared with the appropriate team for review. We're also happy that you found our parking facility convenient, but will keep your feedback regarding the cost in mind.It's heartening that you recommend us despite some drawbacks, and we hope if you choose to stay with us again we will exceed expectations on all fronts.

10/10 Eccellente

Carlos

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful room. Beautiful hotel !
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Carlos, we're thrilled to hear you had such a lovely experience at The Royal Sonesta Boston. It truly warms our hearts when guests appreciate the aesthetic appeal of both their rooms and our hotel overall. Looking forward to welcoming you back for another beautiful stay.

10/10 Eccellente

alejandro mendez

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 13 apr 2024
Thank you for the excellent rating, Alejandro!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Royal Sonesta Boston! We look forward to hosting you again soon.

8/10 Buono

Julie

It was fine, too expensive
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 24 mar 2024
Julie, thank you for your feedback. At The Royal Sonesta Boston, we strive for excellence, and we wholly believe in offering great value for our services. Your comments help us do better. We're looking forward to welcoming you back on your next visit to Boston.

10/10 Eccellente

Joey

Viaggio di coppia
Easy check in n also got upgrade for a better view thanks
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Joey, we're delighted to hear that you enjoyed your stay at The Royal Sonesta Boston. Our team is always striving to create an effortless experience for our guests, and it's wonderful to learn you appreciated the upgrade and the view. We can't wait to welcome you back again soon.

10/10 Eccellente

Brian

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and quiet. Easy walk to TD Garden.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 mar 2024
Brian, it's fantastic to hear you found The Royal Sonesta Boston to be impeccably neat and calm, and conveniently located for your visit to TD Garden. We appreciate your kind feedback and would love the opportunity to welcome you back in the future.