Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Thank you for taking time to review our property. We look forward to welcoming you back soon!

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Call us if there is anything we can help you with.

I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

It brings me a lot of pride and joy to hear that you're a fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip.

We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

Thank you for your positive feedback Jennifer! We are so happy that you enjoyed staying with us and look forward to seeing you for your future booking needs.

I tried to send a message to you informing you that we refunded you completely for your room. I'm very sorry for the less than ideal experience.

Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Brattleboro, VT. We look forward to welcoming you back soon!

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Thank you for taking time to review our property. We look forward to welcoming you back soon!

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotelto other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay. Take care!

Thank you for choosing to stay with us and I am glad to hear that your stay with us was amemorable one! We look forward to welcoming you back to the hotel in the near future.

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Dear Guest. Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

Dear Guest. Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I will work with our breakfast staff to be more accommodating to guest's needs. We look forward to welcoming you back to the hotel in the near future.

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

Thank you for taking the time to share kind words. We strive to give each guest a great experience.

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. This is certainly not typical for our hotel as we take pride in room cleanliness. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that the renovations made such a negative impact on your stay. We do hope you give us another chance as we are almost done with renovations and will be completely brand new when we are finished.

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

I'm sorry that your stay was a disappointing one. We did our best to notify guests by an announcement on the website. Our management team did offer you points as compensation to stay at another hotel or use here in the future. I also believe an offer for a complimentary night was sent as well. We really tried to inform guests of the work being done and compensate you when you weren't satisfied.

Without any detail it makes it difficult to respond directly to your concerns but I am sorry that you did not enjoy your stay. Please contact the hotel manager to discuss further.

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

I am sure this negative review is also renovation related. The lobby and breakfast area being worked on is probably the most difficult phase of the project for staff and guests. Staff is completely out of their element and guests have nowhere to relax except for their rooms. This phase is just about done and we will be brand new. Please come back and check out the finished product!

We are obviously under renovations and sometimes we are at the mercy of the contractors working at the hotel. I'm sorry for the early wake up. The end result will be worth it!

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Thank you for taking time to review our property. We look forward to welcoming you back soon!

Thank you for taking time to review our property. We look forward to welcoming you back soon!

Thank you for your review. I am glad to hear that overall your experience was positive. I am sorry the renovation construction disturbed you. When we are finished it is going to be absolutely beautiful! Thank you and look forward to seeing you soon.

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Thank you for taking time to review our property and giving us a perfect score! We look forward to welcoming you back soon!

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Brattleboro, VT. We look forward to welcoming you back soon!

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Thank you for taking time to review our property. I am glad to hear that you enjoyed our breakfast! We take pride in our hotel and what we offer. We look forward to welcoming you back soon!

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

Thank you for your review. I am glad to hear that overall your experience was positive. As you mentioned we are under renovation and some of our services are not available at the moment. We do have an arrangement with Planet Fitness for free day passes for our guests during this time. The pool area temperature must be kept the same as the water temperature for dehumidification purposes.I am disappointed to hear that the hotel experience didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.