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Recensioni per Smartflats Design - Place Jourdan

3.5 out of 5
Smartflats Design - Place Jourdan
42 Hoornstraat, Brussels

Recensioni

4,4
Valutazione di 10 - Eccellente. 0 su 9 recensioni" "
Valutazione di 8 - Buono. 2 su 9 recensioni" "
Valutazione di 6 - Soddisfacente. 2 su 9 recensioni" "
Valutazione di 4 - Scarso. 1 su 9 recensioni" "
Valutazione di 2 - Terribile. 4 su 9 recensioni" "

5,2/10

Pulizia

4,4/10

Personale e servizio

6,0/10

Servizi

5,0/10

Condizioni e dotazioni della struttura

6,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
bad
not a good experience. I have never received the email with the access codes. I had to call multiple times the helpdesk to be able to get in the flat. when I finally got in, it was even worse, as I discovered that the bed had not been cleaned, and it was still like the previous guest left it. Even after informing the helpdesk and sending pictures, no solutions were proposed nor anyone even apologized for the situation.
Soggiorno di 2 notti ad aprile 2023
Risposta di Julia from Place Jourdan Residence, il giorno 21 apr 2023
Dear Guest,Thank you for taking the time to share your candid feedback.Your satisfaction is very important to us and we regret if you felt anything less during your stay with us. We are very sorry for any oversight in receiving your access code and with our housekeeping team and we apologise for the delay in dealing with your concerns. Rest assured we will be reviewing this matter to ensure we are more proactive in the future.We would like to welcome you back for an improved visit in the future.Best regards,Julia from Place Jourdan Residence

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
Avoid
Would avoid staying at this place. There was no hot water. The living area had terrible seats (2 very uncomfortable wooden seats). There was no doors in the place - not even on the bathroom! Contact was impossible with those in charge.
Soggiorno di 2 notti ad aprile 2023
Risposta di Julia from Place Jourdan Residence, il giorno 28 apr 2023
Dear Guest,Thank you for taking the time to share your candid feedback.We're sorry your experience hasn't been fully satisfying as we attach great importance to customer satisfaction. Could you send us a private message? We would like to follow up with you about this feedback.We would like to welcome you back for an improved visit in the future.Best regards,Julia from Place Jourdan Residence

2/10 Terribile

Matt

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do not book
Don’t book these. Staff didn’t send access details, nobody responded to emails or phone. Had to contact hotels.com and got codes minutes before I got on my flight. Pictures are not necessarily the apartment you get. Facilities listed weren’t there. Flat was falling apart. Pictures taken off walls and just thrown in cupboards. No TV, no bath. Overall really poor experience
Soggiorno di 2 notti ad aprile 2023
Risposta di Julia from Place Jourdan Residence, il giorno 21 apr 2023
Dear Matt,Thank you for the time taken to share your feedback with us.While we are pleased you chose to stay with us, we are very sorry to hear of the concerns with your apartment and also that you felt it wasn’t up to our usual high standards and that your room and items included did not match your expectations. We would also like to offer our sincere apologies for any delay in responding and dealing with the issues you reported to us. Your feedback is very valuable to us and we will be reviewing this matter to ensure we are more proactive in the future.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Julia from Place Jourdan Residence

2/10 Terribile

Franziska

Non mi è piaciuto: Pulizia e personale e servizio
Das Apartment ist in einem schlechten Zustand. Es ist eine Steckdose aus der Wand gerissen, die Kühlschranktür kann nicht vollständig geschlossen werden und der Alarm piept, der Geruch in dem Apartment ist unangenehm, im Badezimmer sind Kalkablagerungen und der Seifenspender ist verschmutzt. Eine Übernachtung ist in diesem Apartment nicht möglich.
Soggiorno di 1 notte a marzo 2023
Risposta di Julia from Place Jourdan Residence, il giorno 20 mar 2023
Sehr geehrte Franziska,danke für Ihr Feedback zu unseren Apartments.Ihre Kritik bedauern wir sehr und nehmen insbesondere die von Ihnen beschriebene Geruchsbelästigung sehr ernst.Dass der derzeitige Zustand nicht ideal ist, sind wir uns aber durchaus bewusst und werden intern nach einer Lösung suchen.Wir danken Ihnen ganz herzlich für Ihren Besuch und geloben Besserung.Hoffentlich können wir Sie bei einem zukünftigen Aufenthalt von unserem Service überzeugen.Freundliche Grüße und alles GuteJulia from Place Jourdan Residence

6/10 Soddisfacente

Fernande, Brookline

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was a a pain in the next to get the information to get into the apartment but the apartment itself was nice. Everyone was always friendly—it just didn’t all work easily.
Soggiorno di 4 notti a marzo 2023

8/10 Buono

Ruud

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
de accomodatie heeft alle potentie echt top te zijn. super leuke layout en ruim . locatie is prima , en het geeft je echt het thuis gevoel op reis zoals beloofd. aandachtpunten zijn wel de badkamer. super leuk ingericht maar in een losstaand bad douchen is heel erg niet handig. en het heeft een klusjesman nodig een paar uurtjes. al met al voor mij prima
Soggiorno di 2 notti a febbraio 2023

2/10 Terribile

Michail

Viaggio di lavoro
Non mi è piaciuto: Pulizia e comfort della camera
Crooks. Avoid smartflats at all costs!
Unfortunately, it was not possible to stay at Smartflats - place jourdan, even though this was the place that I booked via Hotels.com, so my review will be based in the whole experience with smartflats. I booked this place for 10 nights but the day that I arrived in Brussels, when I contacted Smartflats I was informed then and only then that I could not use check-in in this apartment due to 'technical difficulties' and that they had moved my reservation to a total different location (Madou), which was a smaller apartment and having a view from half of the windows to the wall from another building. Smartflats had the audacity to call this an 'upgrade' moving me from Place Jourdan to Madou and to a smaller apartment with the same price and even tried to hide the fact that it was in a bad neighbourhoud of Brussels (st. josse) by sending me a wrong address stating that it was in Brussels-1000 instead of St. josse 1210. When I confronted the person who send me the information and asked to speak to a manager the communication abruptly was interrupted and I had to go through hotels.com to complaint. With the intervention of hotels.com smartflats had promised a 20% refund but they have not honored their promise so far. Furthermore, before my arrival and even though, the terms of the reservation stipulated that smartflats would charge me 150 euros as a guarantee and the rest of the amount upon my check-in, two unauthorized transactions occurred on my credit with the full amount!
Soggiorno di 10 notti a maggio 2022

2/10 Terribile

Anthony

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Do NOT book this property. There is no hot water and the reception does not reply by email and their phone staff are unhelpful. I stayed here for a week and tried to get transferred to somewhere with hot water and they did not. My entire building didn't so everyone else in the building also didn't have hot water, but there's no mention. They said they would fix it but they didn't, so it seems like it's a known issue. DO NOT BOOK
Soggiorno di 5 notti ad aprile 2022

8/10 Buono

Cristina

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a gennaio 2021
Risposta di Smartflats Customer Service, il giorno 2 feb 2021
Hello Cristina, Thank you for taking the time to leave your review! We are glad to see that you had an excellent stay at Smartflats. Feel free to contact us so we can find the Aparthotels Smartflats that will best suit your needs (we have many residences in Brussels, Liège, Antwerp, Luxembourg, Louvain so there is plenty of choice!). We wish you a lovely day, The Smartflats team.