There was some problem with the elevators where it stopped and opened its doors at every floor when going down. I was on the 7th floor and needed to go down twice, so this was time-consuming and uncomfortable with multiple guests inside also waiting to reach the lobby, and other guests trying to enter the elevator (which was too full at each floor). In my room, the keycard holder next to the door was loose/not affixed to the wall. Even after I placed my keycard inside, I couldn't turn on the electricity in my room. I managed to shower/prepare for bed using my own flashlight, but I couldn't charge my phone or other devices during my stay. The room itself was about 2-star level. The common areas (reception, breakfast) looked fancier, around 3-star level. The staff and service were very good -- I was able to store my luggage with them after checkout, and I was also able to exchange USD for pesos at a favorable rate without needing to go to an exchange office.