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Recensioni per Hoar Cross Hall

4 out of 5
Hoar Cross Hall
Maker Lane, Burton on Trent, England

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 160 su 325 recensioni" "
Valutazione di 8 - Buono. 108 su 325 recensioni" "
Valutazione di 6 - Soddisfacente. 39 su 325 recensioni" "
Valutazione di 4 - Scarso. 11 su 325 recensioni" "
Valutazione di 2 - Terribile. 7 su 325 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

9,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Donald

Soggiorno di 1 notte a marzo 2022

10/10 Eccellente

Sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful setting decorating xmas beautiful clean and great service
Soggiorno di 1 notte a dicembre 2021

6/10 Soddisfacente

Anil

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
We thought we would book Hoar Cross for our wedding as a treat as we were getting married nearby. However Hoar Cross Hall was honestly one of the worst experiences of booking & customer services that we’ve ever experienced. Positives: lovely grounds and the rooms are really nice too. Negatives: - No free cancellation or discount for booking multiple rooms - Didn’t allow other guests to book without purchasing an extortionate spa break they weren’t able to use - Said they didn’t have cots, so we brought our own only to find they were in the room after all - Refused to allow babies into the restaurant without us booking a private room for £100 and even then could only order from set menu at £50 per head. - There was a leak at breakfast which landed on my head - If you take a shower early in the morning there isn’t any cold water, meaning my wife had to have a scolding shower on the morning of our wedding. Maintenance were called and they said there was nothing they could do - Breakfast service was incredibly slow with us having to ask multiple times for things we’d already asked for. - We had to have a time slot for breakfast which didn’t work with our wedding timings. - Concierge offered help and so was asked 3 times to help with bags and help never arrived. - Check in was incredibly slow (40 min wait) -frustrating 3rd party customer service instead of dealing direct.
Soggiorno di 1 notte a ottobre 2021
Risposta di Hoar Cross Hall, il giorno 9 nov 2021
Dear Anil, Thank you for your feedback following your stay with us. I'm so sorry there were elements of your stay that weren't to the standards we set ourselves & you quite rightly expect and please do rest assured that we review all feedback (both positive and negative) so that we can improve our offering moving forwards. On this note thank you for your kind words regarding our grounds and rooms. I must apologise if there was mis-communication from our side regarding the availability of cots. We do have a limited number of cots available and I'm so sorry you were inconvenienced in bringing your own when we were able to provide this for you. As a spa retreat we do find that the majority of guests are looking to join us to enjoy the extensive facilities we have on offer and as such our available rates reflect this and ensure they include use of the spa facilities. I do hope that you had a lovely wedding day following your departure from us and we have the opportunity to welcome you back in the future.

10/10 Eccellente

Mrs Julie

Mi è piaciuto: Pulizia e personale e servizio
Beautiful grand drive up to the Hall. Beautiful surroundings and well kept gardens.
Soggiorno di 1 notte a settembre 2021

10/10 Eccellente

Bernadette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2021

8/10 Buono

Marion

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2021

8/10 Buono

Alex

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Excellent staff but let down by receptionist.
The hotel was lovely and the staff during the evening meal were fantastic. A special thanks to Ollie who looked after us. The only downside was that I had a dirty towel in the bath room which I quickly put to one side and then I woke to a bill which had been pushed under my door the night before I was due to leave and I had already paid on hotels.com. When I raised it at reception, whislt they said the words, sorry, I was left waiting while they made a phonecall and then had the audacity to tell me not to worry, they would sort it out for me. I was not worried at all, as I had paid and if they had taken the amount again from my credit card, I would have been extremely cross. This kind of spoilt my stay a little as it made me feel as though I was trying to pull a fast one. You need to get the process sorted for when we do pay beforehand on different sites. Thank you
Soggiorno di 1 notte a giugno 2021

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Roasting hot rooms. Can’t control the temperatures. Phone doesn’t work in room Terrible service. Don’t bring a whole meal and forget to say food is off the menus If you don’t pay for the spa and it’s booked you can’t use any of the facilities at all. Even if you are willing to pay. It’s just a hotel with a restaurant With terrible service. Friend asked for a bowl of porridge - got a bowl of dried porridge oats Repeated twice to different people I believe I have booked in for next week. Zero desire to return . Had sunglasses delivered by Amazon. Asked if they had been delivered . Told nothing. Asked to check. Porter said no and asked for photo proof. There was none it said “handed to resident” Concierge “well we’re not a resident are we?” I had to ask twice for him to go and check once! When he realised I wasn’t taking no for an answer .. he went to check and returned with my parcel. If you stay don’t get anything posted there unless you can Guarantee photo evidence
Soggiorno di 3 notti a giugno 2021

2/10 Terribile

b

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Not 4 star had to recommend.
Looks like 4 star but scratch beneath the service and its mote like 3. The little things matter and this plave lacked the detail. The fire alarm went off in the early hours on both mornings. Very annoying. I'd actually hesitate to recommend. The building is beautiful.
Soggiorno di 2 notti a maggio 2021

10/10 Eccellente

Franks, Birmingham

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The walks around the grounds the beautiful rooms lovely spa
Soggiorno di 1 notte a ottobre 2020

10/10 Eccellente

Sharon

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fabulous Spa
Always a pleasure to go to my favourite spa outstanding polite staff, immaculately clean, the best in my eyes, but all have different likes in life. I have been going for 16 years so I think it tells a story lots of changers but for the good most of them. Look forward to my next stay.
Soggiorno di 1 notte a ottobre 2020

10/10 Eccellente

Elizabeth, Derbyshire

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love being at Hoar Cross Hall, it is quite quiet at the moment which is even more relaxing. It’s very very clean and everything is in place for Covid so I feel very safe.
Soggiorno di 1 notte a settembre 2020

8/10 Buono

Claire

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2020

6/10 Soddisfacente

Ann

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
February spring break
We did book late, the advertisement says the rooms have nice views, we were facing a brick wall Also there was a roof balcony outside out bedroom room 225, this was covered in dog ends, I mentioned this twice at reception but the dog ends were not removed Well the shower would not drain away properly, when I investigated the plug was chock a block with hairs, these shower plugs r supposed to be cleaned weekly this had clearly not been cleaned in a long time, I left the plug for the cleaner who did not clean it very thoroughly so I cleaned it again myself. however this did not sort the shower problem. Apart from this our stay was ok, but for £100 a night one expects a higher standard.
Soggiorno di 3 notti a febbraio 2020
Risposta di Andy R, il giorno 27 feb 2020
Dear Ann Thank you for reviewing your recent stay; we are disappointed to read that there were certain aspects of your stay that did not meet with our usual standard. Please be assured that I will address your concerns with our housekeeping team moving forward and we do hope that you will give us a further opportunity to share a more positive experience with you soon. Kind regards Andy Rathbone

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location , great character , intimate, friendly and homely
Soggiorno di 1 notte a febbraio 2020
Risposta di Andy R, il giorno 27 feb 2020
Dear Guest We are delighted to see you enjoyed your stay, and thank you for taking the time to leave us a review. We look forward to welcoming you back soon! Kind regards Andy Rathbone

8/10 Buono

Joanne

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The staff were very friendly and helpful. The room was very dusty and parts of the hotel could do with with a bit of paint and attention. I love the spa it’s always so relaxing.
Soggiorno di 1 notte a febbraio 2020
Risposta di Andy R, il giorno 27 feb 2020
Dear Joanne Thank you for taking the time to review your stay with us. I am pleased to see that you enjoyed your stay, and I trust our team were able to resolve these issues for you. I hope to be able to welcome you back to the hotel soon. Kind regards Andy Rathbone

8/10 Buono

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
nice spa hotel
lovely hotel with goods facilities and nice food
Soggiorno di 2 notti a febbraio 2020
Risposta di Andy R, il giorno 27 feb 2020
Dear Karen Thanks for taking the time to rate your stay. We are really pleased to see that your enjoyed your time with us at Hoar Cross Hall and we look forward to seeing you again soon, Kind regards Andy Rathbone

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
great stay food was lovely so was the spa, room was a little hot even with windows open and radiator off but had fab time
Soggiorno di 1 notte a gennaio 2020
Risposta di Julie Bunce, il giorno 7 feb 2020
Dear Anonymous, Thank you for your review, we look forward to welcoming you back. kind regards, Julie Bunce

10/10 Eccellente

Becky

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Over all fantastic hotel! Great food and best over all the spa!!
Soggiorno di 1 notte a gennaio 2020
Risposta di Julie Bunce, il giorno 7 feb 2020
Dear Becky, Thanks for your lovely review, we look forward to welcoming you back in the near future. kind regards, Julie Bunce

8/10 Buono

Jean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice relaxing place for spa facilities
Soggiorno di 1 notte a gennaio 2020
Risposta di Julie Bunce, il giorno 31 gen 2020
Dear Jean, Thank you for your review, we look forward to welcoming you back in the near future. kind regards, Julie Bunce

10/10 Eccellente

Debbie, Derby

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the fourth time we have visited Hoar Cross Hall and we loved our visit. The spa facilities are excellent and we enjoyed an excellent evening meal and breakfast. The room was lovely as always.
Soggiorno di 1 notte a gennaio 2020
Risposta di Julie Bunce, il giorno 31 gen 2020
Dear Debbie, Thank you for a wonderful review, we look forward to welcoming you back soon. kind regards, Julie Bunce

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Pleasant stay
Good stay. Bathroom was a bit small and the bedroom carpet was not hoovered prior to our arrival.
Soggiorno di 1 notte a gennaio 2020
Risposta di Julie Bunce, il giorno 31 gen 2020
Dear Anonymous, Thank you for your review, we look forward to welcoming you back soon. kind regards, Julie Bunce

8/10 Buono

Emma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
minni moon
Lovely weekend away. Didn’t take note it was our mini moon so nothing special done. Food was ok not brilliant but nice. Spa was beautiful and the room was lovely so overall it was good
Soggiorno di 1 notte a gennaio 2020
Risposta di Julie Bunce, il giorno 24 gen 2020
Dear Emma, Thank you for your review. It's a real shame that we missed the opportunity to recognise your celebration, please accept my apologies for this. I hope you managed to have an enjoyable, relaxing time and we hope we will see you return in the near future. kind regards, Julie Bunce

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Everything is stunning and everyone extremely friendly and helpful
Soggiorno di 1 notte a gennaio 2020
Risposta di Julie Bunce, il giorno 24 gen 2020
Dear Anonymous, Thank you for your fantastic review, I hope you had a relaxing break and we look forward to seeing you again soon. Kind regards, Julie Bunce

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had the most fabulous five days at Hoar Cross. Stunning building, food and gardens. The spa was sensational despite being busy we went over Christmas time. All the staff were super friendly which made it even more pleasurable.
Soggiorno di 1 notte a dicembre 2019
Risposta di Julie Bunce, il giorno 24 gen 2020
Dear Anonymous, Thank you for your lovely review, we hope that you enjoyed your stay and look forward to welcoming you back in the near future. kind regards, Julie Bunce

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2019
Risposta di Julie Bunce, il giorno 30 dic 2019
Dear Anonymous, Thank you for the great review, hope we can welcome you back soon. kind regards, Julie Bunce

10/10 Eccellente

John mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Golden wedding
We went for our golden wedding. Upgraded in bedroom , prozzeco before dinner - all the staff were aware - very impressed Stayed in the renovated area which had been well done Staff all cheerful and friendly
Soggiorno di 1 notte a dicembre 2019
Risposta di Julie Bunce, il giorno 9 dic 2019
Dear John mark, Thank you for the review, I'm so glad that you had an enjoyable stay for your anniversary and that the staff helped make the occasion extra special. I hope that we will be able to welcome you back soon. kind regards, Julie Bunce

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Nice accommodation, lovely staff, excellent food and drink
Soggiorno di 1 notte a dicembre 2019
Risposta di Julie Bunce, il giorno 9 dic 2019
Dear Anonymous, Thank you for the review. We hope you had a relaxing break and look forward to welcoming you back in the near future. kind regards, Julie Bunce

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2019
Risposta di Julie Bunce, il giorno 3 dic 2019
Dear Anonymous, Thank you for your review, I'm sorry if certain areas of your stay let us down on this occasion. I hope that we will be able to welcome you back in the near future. kind regards, Julie Bunce

6/10 Soddisfacente

Mark

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Left more stressed than we did when we arrived
Hoar Cross Hall could be quite exceptional if it was given some attention by management but I generally found that my stay was mediocre at best. Firstly, the room walls are paper thin. You can hear everything in the adjoining room as unfortunately for us, it was a very loud couple who used the jazzuci both into the early hours and then at the crack of dawn. With respect to the rooms, they are in desperate need for some TLC. Examples include mold & mildew in the bathroom with peeling sealant around the sink and taps. The same goes for the public toilets on group floor. The fact that they were still advertising events that were 2 months out of date in the toilets just went to show how often they paid attention in there. The hotel and spa facilities are NOT cheap. At £39 per person to use the spa on top of the £250 a night rate, we found the spa so oversubscribed, nearly every where we went, we couldn't get in because there were too many people, i.e. steam room, sauna, break out areas etc. Considering how very little we could use the facilities, we actually felt quite robbed. The food in the restaurant was good but the table placements were much to be desired. We were placed on a small table at the end of the dining hall by a doorway which had people walking by every so many minutes. To be honest, we went there to destress but unfortunately we left feeling more stressed than when we arrived.
Soggiorno di 2 notti a novembre 2019

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte a novembre 2019
Risposta di Julie Bunce, il giorno 26 nov 2019
Dear Anonymous, Thank you for your review, I hoe you had an enjoyable stay and we hope to welcome you back soon. kind regards, Julie Bunce

4/10 Scarso

Bobby

Non mi è piaciuto: Pulizia e personale e servizio
Disappointed
We had a long wait to Check in on our first day and on departure. We were not told that the elevator was out of order and the steps to the first floor were difficult for us. Our room was not serviced at all on our second day and was serviced very late and only after requesting it on our first day. Our dirty dishes were not collected from our table at meal times. The chairs around the spa pools were uncomfortable - if you were lucky to get one. The workers were very friendly but not properly trained. The treatment table was not stable and rocked throughout the massage.
Soggiorno di 3 notti a novembre 2019
Risposta di julie Bunce, il giorno 26 nov 2019
Dear Bobby, Thank you for your review, I was disappointed to see that certain aspects of your stay let us down on this occasion. All of your comments will be forwarded to the relevant departmental heads and we appreciate you bringing them to our attention. All staff are scheduled for Customer Service training in the coming weeks and hopefully this will address some of the issued you experienced. kind regards, Julie Bunce

8/10 Buono

Simon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2019
Risposta di Julie Bunce, il giorno 26 nov 2019
Dear Simon, Thank you for the review, I hope that you had a relaxing break and hope we can welcome you back very soon. kind regards, Julie Bunce

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely location beautiful building with lots of interesting features. Rooms comfortable and spacious. Downside bar prices a little on the high side
Soggiorno di 1 notte a novembre 2019
Risposta di Julie Bunce, il giorno 12 nov 2019
Dear Anonymous, Thank you for your review, we hope you had a relaxing break and look forward to welcoming you back in the near future. Kind regards, Julie Bunce

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
The spa area was brilliant. However, the classic bedrooms were very very dated. Much needed renovation needed for these older bedrooms. Unless we return to a newer bedroom, we won't be returning.
Soggiorno di 1 notte a ottobre 2019
Risposta di Julie Bunce, il giorno 12 nov 2019
Dear Anonymous, Thank you for your review, I am sorry to hear that your room wasn't to your expectations. We are currently halfway through a refurbishment to all of the bedrooms and are hoping for completion very soon. I hope we can welcome you back in the near future and experience a stay in a newly refurbished room. kind regards, Julie Bunce

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Spa was fantastic best one i have ever been to food was delicious and staff were very friendly
Soggiorno di 1 notte a novembre 2019
Risposta di Julie Bunce, il giorno 4 nov 2019
Dear Anonymous, Thank you for sharing this review from your recent visit, I am pleased to see that you had an enjoyable time and we hope to see you return in the near future. Kind regards, Julie Bunce

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2019
Risposta di Julie Bunce, il giorno 4 nov 2019
Dear Anonymous, Thank you for leaving your review. I hope you had a relaxing time and made use of all the Spa facilities available. We look forward to your return soon. Kind regards, Julie Bunce

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2019
Risposta di Julie Bunce, il giorno 1 nov 2019
Dear Robert, Thanks for the review, we hope you had a lovely, relaxing time whilst you were here and look forward to your return. Kind regards, Julie Bunce

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good facilities good food grounds were well kept .
Soggiorno di 1 notte a ottobre 2019
Risposta di Julie Bunce, il giorno 1 nov 2019
Dear Anonymous, Thank you for the review, we hope to see you return to the Hall very soon. Kind regards, Julie Bunce

8/10 Buono

Jeanette

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 4 notti a ottobre 2019
Risposta di Julie Bunce, il giorno 1 nov 2019
Dear Jeanette, Thank you for your review, we hope to see you return to Hoar Cross Hall very soon. Kind regards, Julie Bunce

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2019
Risposta di Julie Bunce, il giorno 1 nov 2019
Dear Anonymous, Thank you for leaving this review, we hope you had an enjoyable time and look forward to your return. kind regards, Julie Bunce

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the only spa in a stately home and it is a unique experience to come here. I love it.
Soggiorno di 1 notte a ottobre 2019
Risposta di Julie Bunce, il giorno 1 nov 2019
Dear Anonymous, Thank you for your lovely review. We hope you had a relaxing time whilst you were here and look forward to welcoming you back very soon. Kind regards, Julie Bunce

6/10 Soddisfacente

Catherine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Great setting, good food, lovely decor and beautiful grounds; but disappointing service. Too many inexperienced youngsters, typical British attitude to service - low paid, low expectation levels all round. Portray yourself as 4 star but fail to deliver on the detail time and again. From check in, room mix ups, lack of concierge, (Especially as the lifts were out of order), very poor beer selection ( so corporate, so off point - do you not actually want to sell anything ?) , non existent service levels during the day ( too many people tied up trying to sell wedding packages by the looks of it). It felt like it boiled down to a lack of proactive management on the ground - no maitre d‘ function/responsibility to be seen
Soggiorno di 1 notte a ottobre 2019
Risposta di Julie Bunce, il giorno 24 ott 2019
Dear Catherine, Thank you for your review, I was sorry to hear that certain aspects of you visit didn't meet with your expectations. We are scheduling Customer Service training for all staff to address some of the issues that you have mentioned to provide the level of Customer Service that you and we expect. The lifts being out of order is something that we could not of predicted unfortunately, we have recently appointed a Bell Hop and have Porters on hand to help with luggage, please accept my apologies if this service wasn't clear during your stay. All your comments are valued and we appreciate you bringing them to our attention. kind regards, Julie

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a ottobre 2019
Risposta di Julie Bunce, il giorno 24 ott 2019
Dear Anonymous, Thank you for your review, I hope you had a relaxing break and we hope to see you return very soon. Kind regards, Julie

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2019
Risposta di Julie, il giorno 17 ott 2019
Dear Anonymous, Thank you for leaving this review, we hope to welcome you back to Hoar Cross Hall very soon. Kind regards, Julie

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really like Hoar Cross Hall. Just a great place to chill out.
Soggiorno di 1 notte a ottobre 2019
Risposta di Julie, il giorno 17 ott 2019
Dear Anonymous, Thank you for leaving such a great review, we hope you can come back very soon for another relaxing break. Best wishes, Julie

4/10 Scarso

AARON

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2019
Risposta di Julie, il giorno 17 ott 2019
Dear Aaron, Thanks for leaving us a review, we hope to see you again soon. Kind regards, Julie

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hoars Cross Hall rebranded as BE
We have visited here at least 10 times and booked again for my Wife’s Birthday as previously enjoyed our stays. We usually book 2-4 nights at a time. We were very surprised this time that on check out at 11am we are no longer able to use the facilities for the rest of the day unless we pay another £49 each until 3pm. In effect if you book one night you check in at 3pm and have to leave in the morning by 11am only giving a few hours use in the spa. Please consider this when booking as we were prepared to stay all day on check out but were very disappointed it would have cost an extra £98 for a further 4 hours. The food is excellent as always, the facilities are good. The bed we had was not comfortable as it was joined together in the middle making it very uncomfortable. The service is not the 100% it used to be. Will review other spas before booking again.
Soggiorno di 2 notti a ottobre 2019
Risposta di Julie, il giorno 17 ott 2019
Dear Anonymous, Thank you for taking the time to provide us with some feedback from your recent stay. We appreciate your comments, we sometimes have to make changes to adapt to busier times as a business moving forward. I hope you managed to have a relaxing break and we do hope that we can welcome you back in the near future. kind regards, Julie

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2019
Risposta di Julie , il giorno 17 ott 2019
Dear Anonymous, Thank you for leaving us the review, we hope you had a relaxing time and hope you will return soon. kind regards, Julie

8/10 Buono

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Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2019
Risposta di Julie , il giorno 17 ott 2019
Dear Anonymous, Thank you for your review, we hope you had a relaxing break. Look forward to seeing you again in the near future. kind regards, Julie