Dear Valued Guest ,thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our staff pleasant and that you enjoyed your breakfast on the rooftop with the view of the pyramids.We apologize for the disappointment with the initial room you were assigned, and we appreciate your honesty about the condition of the room. We understand that it may not have met your expectations, and we're sorry that it didn't live up to our usual standards.We would like to address your concerns about the room's condition and decor. We're taking your feedback seriously and will consider updating our rooms to provide a more modern and welcoming environment for our guests.We're glad you enjoyed your breakfast on the rooftop, and we're happy to hear that it was one of the highlights of your stay. We'll keep working hard to ensure that all aspects of our hotel meet our high standards.Thank you for choosing to stay with us again in 2021, and we appreciate your feedback. We'll take your comments into consideration as we continue to improve our hotel and services. We hope you'll give us another chance to show you a better experience on your next visit.Best Regards,Pyramid Edge Hotel Team

Dear Natascha,we apologize for the unacceptable experience you had at our hotel. We are shocked and sorry to hear that you were overcharged, and that the property was unsafe.We take the safety and security of our guests very seriously, and it is unacceptable that you felt threatened or uncomfortable during your stay. The fact that the doors to your room did not lock and that staff was not available to check you in promptly is unacceptable.We are also concerned that your luggage was not secured properly, and we are grateful that you were able to retrieve it without any issues.Regarding the issue with the room reservation, we apologize for any confusion or inconvenience this may have caused. We will investigate this matter further to ensure that it does not happen again.We would like to offer you a gesture of goodwill, such as a complimentary stay or other amenities, on your next visit. We value your feedback and would like to learn from this experience to improve our services.Please let us know how we can assist you further and how we can make things right. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future.Pyramid Edge Hotel Team

Dear Luciano ,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you had a positive experience with our check-in and that our restaurant and staff on the rooftop provided wonderful service.However, we are deeply sorry to hear that your room did not meet your expectations. We take cleanliness and maintenance very seriously, and it's unacceptable that the jacuzzi was dirty and infested with bugs. We apologize for any inconvenience this caused and would like to make it right. We would like to offer you a complimentary upgrade or a discount on your next stay.We're also concerned about the issues you experienced with the front desk regarding the overcharge for your tours. We apologize for the mistake and any frustration it caused. We understand that written proof and arguing for 3 hours should have resulted in a resolution. We will investigate this matter further and take steps to ensure that our staff is more diligent in handling these situations.Regarding the incident with the tour driver, we are shocked and appalled by the behavior of our driver. We apologize for any harm or distress this may have caused you and your wife. We will be taking immediate action to address this issue and ensure that our drivers are properly trained and held to high standards.We appreciate your feedback and would like to make things right. We would like to offer you a gesture of goodwill, such as a complimentary stay or other amenities, on your next visit. We value your feedback and would like to learn from this experience to improve our services.Please let us know how we can assist you further and how we can make things right. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future.Pyramid Edge Hotel Team

Dear Rachel We are thrilled to hear that you had an unforgettable experience at our hotel! We're glad that you appreciated the stunning view from our rooftop terrace, which indeed offers a unique perspective on the pyramids and the Sphinx.We're also happy to hear that you found our rooms to be comfortable and clean, even if they may not be as elaborate as some of the more luxurious hotels in the city. Our boutique hotel is designed to provide a cozy and intimate atmosphere, and we're glad that you felt right at home.We're delighted to hear that you enjoyed the views from our rooftop, including the nightly light and sound show. It's truly a magical experience, and we're glad that you got to enjoy it.We're also grateful for your kind words about our staff, who are always happy to help and make our guests feel welcome. We're proud of our team and their dedication to providing excellent service.And finally, we're thrilled to hear that you enjoyed our food! We take pride in serving delicious and authentic Egyptian cuisine, and we're glad that you appreciated it.Thank you for recommending us to fellow travelers, especially those on a budget. We're proud to be a welcoming and affordable option for those who want to experience the beauty and culture of Egypt without breaking the bank.We hope to have the pleasure of welcoming you back again soon!Pyramid Edge Hotel Team

Dear Tristan ,We apologize for the inconvenience you experienced with the hot water in your room. We understand that not having access to hot water can be frustrating, especially when you're looking forward to a warm shower or bath.We're sorry to hear that the maintenance staff didn't return to your room after being sent to investigate the issue. We strive to provide timely and effective service to our guests, and it's clear that we fell short in this instance.Regarding the TV issue, we apologize for the inconvenience caused by the lack of batteries and the fact that the TV didn't work. We should have ensured that all remotes were properly equipped with batteries before delivering them to your room.We want to assure you that we take these issues seriously and are taking steps to prevent them from happening in the future. We're currently reviewing our maintenance and housekeeping procedures to ensure that our guests receive the level of service they expect from us.As a token of apology, we would like to offer you a complimentary stay or a discount on your next visit. We value your feedback and would like to make things right. Please let us know how we can make it up to you.Once again, we apologize for the inconvenience you experienced and appreciate your feedback. Your satisfaction is our top priority, and we're committed to providing you with a comfortable and enjoyable stay.Pyramid Edge Hotel Team

Hello dear, we would like further more details about your experience for us to investigate, we deeply apologize about your experience and we hope to see you again soon.

Dear Brian, thank you for your review we hope you will enjoy your stay better next time

Thank you for letting us know your opinion of us, we will try to improve our service based on your opinion of us.