Esterni

Recensioni per Royal Hotel Calgary, Trademark Collection by Wyndham

3 out of 5

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 771 su 1427 recensioni" "
Valutazione di 8 - Buono. 418 su 1427 recensioni" "
Valutazione di 6 - Soddisfacente. 125 su 1427 recensioni" "
Valutazione di 4 - Scarso. 62 su 1427 recensioni" "
Valutazione di 2 - Terribile. 51 su 1427 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Kari

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was friendly, rooms were clean and nice, great value. Awesome breakfast!
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Seth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The welcoming staff at the reception. The food was very good but limited variety for breakfast.
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Karen

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Stephen

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Rooms were clean and comfortable. We were on the fifth floor right across from the elevator and we couldn't really hear any noise in the hallway. The hotel is a little dated but comfortable. Breakfast was good and the coffee was great! Staff were friendly and helpful.
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Camille

Viaggio con animali domestici, Viaggio di coppia, Viaggio di lavoro
Convenient location. Room was clean but no central heating, have to turn on heater unit (noisy). Cigarette disposal container was outside our room and the smoke was coming into our room through the heat/fan. Closet door broken, could not close.
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Chelsea

Mi è piaciuto: Personale e servizio
Thumbs up
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Jinchung

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
I liked Royal Hotel before, but from now on I'm wondering I may come back to the hotel or not. Breakfast menu was not enough nor fresh. When I reserved the room, the total amount was $176.36, but later they charged $187.40. I called them and complained about that and they agreed it was overcharged, but still not refunded after 5 days and no answering
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always a good stay with Wyndham. Excellent breakfast offered over several hours to meet all traveller’s needs. Location is convenient for airport or downtown. Close proximity to Hwy2. Staff were friendly and helpful. Room is spacious and comfortable.
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Jun

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room condition is no good
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Vishnu

Nice 👍
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Juan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

GUANGJIE

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
The chairs in the room are really uncomfortable; There might be something wrong with the bedding because I get itchy every night when I go to bed, but I’m fine during the day, so it’s probably not just because Calgary is dry; I stayed at the hotel for 9 nights and they only cleaned the room 3 times, which I could overlook, but unbelievably, they didn’t make the bed during two of those times.
Soggiorno di 9 notti ad aprile 2024

10/10 Eccellente

Hsiao san

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Simarjeet, Winnipe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good seevice but washroom
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk, il giorno 9 apr 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. Your feedback is most important for us to improve in the future.

4/10 Scarso

Richard, Cranbrook

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The breakfast was good but the dining area isn’t large enough to accommodate when the hotel is busy. We stayed for 2 nights mid week and each morning we had to wait 20-25 mins in line to get a table. The hotel wouldn’t allow guests to sit in other areas or take food back to your room. There was also no hot water for showering. In the 2 days we stayed we couldn’t find a time in the day when there was hot water. So very cold quick showers. We called the front desk the first night and again on check out. It was very disappointing. They didn’t offer us a discount or anything in compensation. We probably won’t be staying at this hotel again.
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. It is our goal to provide exceptional service, and it seems we fell short in your case.We understand that waiting for breakfast can be frustrating, especially when you’re looking to start your day. We are actively working on improving our dining area’s capacity and exploring alternative solutions for busy periods.Regarding the hot water issue, please know that we take concerns like this very seriously. We are investigating the matter to ensure that it is resolved promptly and does not affect future stays.While we cannot undo the experience you had, we would like to extend a gesture of goodwill. Please contact our front desk, and we will discuss how we can make this right for you.We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards

8/10 Buono

Carole, Victoria

Viaggio di coppia
Great hotel with "ok" breakfast . Staff were great and room with king was a good size . Would stay again.
Soggiorno di 4 notti a marzo 2024
Risposta di Front Desk, il giorno 9 apr 2024
Thank you for taking the time to share your review about your experience with us at Royal Hotel Calgary! We are pleased to hear your positive feedback from your stay with us, as well as areas we could improve upon in the future. We look forward to seeing you again!

6/10 Soddisfacente

Shelley

Viaggio con la famiglia
The beds were comfortable. The continental breakfast was terrible. Ive stayed in many hotels and this was the worst breakfast we ever had. The first morning they were out of everything and no bacon sausage or meat options. Who serves stuffing for breakfast. No juices etc...
Soggiorno di 3 notti a marzo 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Shelley,Thank you for your review and for complimenting the comfort of our beds. We’re sorry to hear that our breakfast did not meet your expectations. We aim to provide a varied and satisfying breakfast to all our guests, and we regret that we missed the mark during your stay.We have taken note of your comments regarding the selection and availability of breakfast items such as meat and juices. The lack of such items was a mistake on our behalf as these items are always included in our usual breakfast items. Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to welcome you back.Warm regards,

10/10 Eccellente

LIANLONG

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk, il giorno 10 apr 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Eccellente

Helena

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel and room was really clean! Having all hard floors in our room was a game changer for me, I will definitely book again for that reason!
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Helena,Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are delighted to hear that our commitment to cleanliness made such a positive impact on your stay. It’s wonderful to know that the hard floors in our rooms contributed to your comfort and overall experience.Thank you for choosing our hotel, and we eagerly anticipate your next visit!Warm regards,

2/10 Terribile

Blake

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cleaning staff stole stuff out of my room
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk, il giorno 9 apr 2024
Hi Blake,We sincerely apologize the front desk was not able to track down your items after calling us, but immediately afterwards we had found your items and had them shipped back to you free of charge. We hope that this resolution changes your thoughts of our hotel.Thank you!

10/10 Eccellente

Erica, Millerton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 10 apr 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

2/10 Terribile

Jordan

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Poorly managed business
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Oliver

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I like this hotel and will check in again when going to Calgary
Soggiorno di 6 notti a marzo 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Oliver,We are thrilled to hear that you had a wonderful experience at our hotel and are considering us for your future travels to Calgary. Your satisfaction is our highest reward, and we are delighted to have met your expectations.Thank you for your kind words and for taking the time to leave us a 5/5 review. We eagerly await your return and look forward to providing you with another exceptional stay.Warm regards,

8/10 Buono

Aletha

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay! Accommodating staff helped us enjoy our complimentary breakfast in the lounge as we had a small dog with us. Only downside was our incredibly noisy upstairs neighbours, but that’s not the hotels fault.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 19 mar 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. We are so happy to hear that our complimentary hot buffet breakfast exceeded your expectations! also We wish that you could've felt comfortable to approach your concerns to our friendly front desk agents, as we would've rectified immediately with a new guestroom. We hope to welcome you again soon.

4/10 Scarso

Vladyslav

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
Personally we would not stay at Royal again due to safety and how dirty the room was when we checked in
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Chad

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 19 mar 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Eccellente

Genevieve

Viaggio di coppia
Mi è piaciuto: Servizi
Lit très confortable chambre propre belle vue sur les montagnes du 5ieme etage
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 19 mar 2024
Merci d'avoir pris le temps de partager un commentaire incroyable sur votre expérience avec nous au Royal Hotel Calgary ! Nous sommes ravis d'entendre parler de votre agréable séjour. Nous sommes impatients de vous accueillir à nouveau dans le futur !

10/10 Eccellente

Jonathan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wish there was a shuttle to and from airport. Decent breakfast in the morning. Very quiet.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Jonathan,Thank you for your excellent review and for sharing your thoughts with us. We’re pleased to hear that you enjoyed the peace and quiet of our hotel, as well as our breakfast offerings.We appreciate your suggestion regarding an airport shuttle service. We’re looking forward to your next stay, and we hope to make it even more convenient and enjoyable for you.Warm regards,

10/10 Eccellente

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed many times and always had a great experience. Will be staying here again when we travel to Calgary.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 19 mar 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Eccellente

Jennyline, Cold Lake

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very pleasant experience
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk, il giorno 19 mar 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Eccellente

Sujin

Soggiorno di 2 notti a febbraio 2024
Risposta di Front Desk, il giorno 10 apr 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

4/10 Scarso

roger

Viaggio con animali domestici, Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Servizi
The room was very cold and the heater cycled all night and blew cool air on me. We stayed 3 nights and i was able to have one shower with hot water. I was told the system was being worked on the second night. it was not untiol the last morning (monday) was maintenance brought in to get it up and running. As a gas fitter and contractor I knew i was being sluffed off to save overtime fees and call in costs for parts at the supplier. No offer of offset was provided and avoidance to communicate was left for me to try and contact the catering manager! I was told dfthe catering manager was the general managers supervisor. This might explain a few things in itself.
Soggiorno di 3 notti a marzo 2024

6/10 Soddisfacente

Agnes

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Breakfast food was terrible quality
Soggiorno di 1 notte a marzo 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Agnes,We are sorry to hear that our breakfast did not meet your expectations. Providing quality food is important to us, and we apologize that we did not deliver on this occasion.We hope you will give us another chance to provide you with a better breakfast experience during your next stay.Warm regards,

10/10 Eccellente

Amritpal singh

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great option at reasonable price.
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 5 mar 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Buono

Betty

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Every light switch in the room was dirty- other than that, the room was fine
Soggiorno di 2 notti a febbraio 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Betty,Thank you for your review and for bringing this to our attention. We apologize for the oversight regarding the cleanliness of the light switches in your room. We pride ourselves on maintaining the highest standards of cleanliness, and it’s clear we missed an important detail during your stay.We appreciate your positive comments about the rest of your room and are glad to hear that, overall, you had a fine stay.We hope to have the opportunity to host you again and provide a flawless experience.Warm regards,

10/10 Eccellente

Beverley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved it
Soggiorno di 2 notti a gennaio 2024
Risposta di Front Desk, il giorno 5 mar 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Eccellente

Erin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really clean and great value. Comfortable bed, room was a generous size, breakfast was quite good as well. Staff was very helpful. Will stay again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 5 mar 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. We are so happy to hear that our complimentary hot buffet breakfast exceeded your expectations! We hope to welcome you again soon.

10/10 Eccellente

Sydney

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For the price it was a good room. Had full size mini fridge and microwave in the room.
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 19 mar 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Buono

Curtis

Viaggio con animali domestici, Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stay here at least once a month. The fact that that they have pet friendly rooms only charge $10 a night is our primary motivation.
Soggiorno di 2 notti a febbraio 2024
Risposta di Front Desk, il giorno 19 mar 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Eccellente

Riley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay.
Risposta di Front Desk, il giorno 5 mar 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

2/10 Terribile

Avery

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Awful smell and took way too much effort to get a refund with how many things were wrong. There was an awful stench going through the floors and the floor of our rooms (multiple as we asked to change) were not cleaned. There were crumbs and rocks everywhere, and the paintings in the room were super creepy. Will not be coming back, even if you paid me to.
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Crystal

Missing preferred TV channel so will not rebook. TLC was missing!
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Chrystal,Thank you for taking the time to write this review to provide your feedback. We regret we did not have your preferred TV channel TLC in our cable package and will take this feedback into consideration. Warm Regards,

10/10 Eccellente

Adrian

Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 10 apr 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

8/10 Buono

Liz

Viaggio di coppia
Clean, pleasant rooms. Good mattress and pillows. Good breakfast
Soggiorno di 2 notti a febbraio 2024
Risposta di Front Desk, il giorno 19 mar 2024
Thank you for choosing to book with us at Royal Hotel Calgary and taking the time to share an amazing review! We are thrilled to hear your feedback, especially kind comments of our service and cleanliness standard, as our teams work so diligently.We look forward to welcoming you again in the future.

10/10 Eccellente

Milena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really nice place. Good breakfast.
Soggiorno di 2 notti a febbraio 2024
Risposta di Front Desk, il giorno 5 mar 2024
Thank you kindly for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary. We are so happy to hear that our complimentary hot buffet breakfast exceeded your expectations! We hope to welcome you again soon.

10/10 Eccellente

Reginald Kent

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Prompt service - friendly staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 19 mar 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

6/10 Soddisfacente

Timothy, lethbrigde

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The reason why we stay in a hotel is to feel like we are home. Not being nice to your customers makes a huge impact for those who are tired and exhausted person. There is NO COST on being KIND and POLITE.
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Timothy,We are truly sorry to hear that your experience did not reflect the high standard of hospitality we strive to provide. Being welcoming and accommodating is at the heart of what we do, and it’s disappointing to learn that we fell short of making you feel at home.We hope to have another opportunity to host you and show you the true level of our commitment to our guests’ comfort and satisfaction.Warm regards,

8/10 Buono

Curtis

Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 10 apr 2024
Dear Curtis,Thank you for taking the time to share a positive review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay, if there are any areas we can improve upon feel free to let us know! We look forward to welcoming you again in the future!Warm Regards,

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Thank you - good stay so far!
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 13 feb 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!

10/10 Eccellente

Wendy

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very friendly
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Desk, il giorno 13 feb 2024
Thank you for taking the time to share an amazing review about your experience with us at Royal Hotel Calgary! We are pleased to hear about your enjoyable stay. We look forward to welcoming you again in the future!