Per quanto riguarda il tuo commento, Voglio esprimere il nostro servizio clienti e l'indirizzo dell'hotel, abbiamo partecipato alcuna difficoltà ai nostri huespedes.lamentamos che la varietà e la qualità del cibo non era a proprio piacimento durante il vostro soggiorno. Un cordiale saluto Direccion Commerciale

Dear Eduardo, Although we sincerely regret reading that your stay at our Sol Cayo Largo fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there are always aspects for improvement and your constructive feedback is very much appreciated. We are very sorry for the inconveniences you had, we will certainly look into resolving those issues immediately. Regarding your discontent with the food offer and service, I will be sure to share your comments with our Executive Chef and our F&B Manager. We know this is one of the main aspects vacationers value during their stay and I apologize if detracted from your experience in at any rate. For sure, each of your remarks will be analyzed and discussed and we will take the necessary actions to continue improving the quality of our product and services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sol Cayo Largo will remain an option for your next holiday and to showing you our progress as a result of hard work and also being able to receive your impressions.

Gentile Daniela, La ringrazio molto per aver dedicato il tempo a condividere la Sua recensione.Sicuramente, ci sono sempre opportunità per migliorare i servizi, in particolare nel settore alberghiero. I suggerimenti dei nostri clienti sono di vitale importanza in questo processo e Vi ringraziamo in particolare per aver posto la nostra attenzione su elementi che a Suo parere si dovrebbero migliorare. Un cordiale saluto

Gentile Gaia, Ricevere opinioni dai nostri clienti, anche negative, serba sempre un elemento fondamentale, strumento del nostro lavoro, che ci supporta nell' intervenire direttamente sulla problematica migliorando ogni volta la qualitá del nostro servizio. I suoi commenti sono stati segnalati ai supervisori dei vari reparti coinvolti nell'incidente che si fa riferimento per la valutazione immediata e prendere necessarie azioni correttive e di miglioramento. Mi spiace che il periodo della Sua permanenza abbia coinciso con una decade in cui le correnti marine alterate, debite alle influenze di differenti Storms nell´área caraibica, abbiano avuto ripercussioni sulla nostra spiaggia rendendo opportuno segnalare l'attenzione con la bandiera rossa. Scusandoci per quanto da Lei riportato ci auguriamo di poter avere una seconda opportunita', nel caso Lei decidesse di ritonare in questo meraviglioso angolo di paradiso, per poterLa assistere ed offrire il meglio del nostro prodotto.

Gentile Cliente, Grazie per aver condiviso la Sua positiva esperienza. Siamo soddisfatti per essere stati in grado di offrire un soggiorno così delizioso. Grazie per mettere la nostra attenzione ai dettagli del servizio che devono ancora essere migliorati, per raggiungere e mantenere gli standard di qualità a cui aspiriamo. Ci auguriamo che nel futuro Lei possa di nuovo condividere con noi ancora una ricca ed indimenticabile esperienza. Un caloroso saluto da Cayo Largo

Estimada Ana, Ante todo queremos agradecerle por tomar parte de su tiempo para compartir sus opiniones respecto a su reciente visita junto a nosotros. En nombre de la Gerencia y el personal de Sol cayo Largo le pedimos acepte nuestras más sinceras disculpas por no haber estado a la altura de sus expectativas. Estamos revisando con cada uno de los departamentos implicados, todos los comentarios plasmados por usted e incrementaremos la supervisión en todos los aspectos. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle nuevamente en el futuro. Reciba un cordial saludo

Lamentamos las situaciones no fueron de su agrado y no haber satisfecho sus expectativas en cuanto a la variedad de comida, nuestro empeño esta en mejorar las dificultades presentes y el futuro para que sea Cayo Largo una isla inolvidable. Cordiales saludos, Dirección comercial.

Dear client; Thank you for making our Sol Cayo Largo your choice hotel on this occasion and for your comments to the travel community of Sol Cayo. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sol Cayo largo will remain an option for your next holiday. Best regards

Dear Sr; About money missed, It is very important for the hotel if you would let us to know during your stay, there is a Customer Service available to assist dissatisfactions, will appreciate if you give us more details like the person name. Best regards.

Dear Giully, Thank you for to have chosen our hotel to spend your vacations and we are really sorry because you were not satisfied totally concerning maid service and supply water in your room, it is important to know that our Customer Service Department is always available to assist dissatisfaction and do our best to please guests, especially while they are in the hotel. Regards,

Thanks for staying with us. We appreciate your recommendation!

Dear client, Thanks for staying with us. We appreciate your feedback!

Dear Client, Thank you for letting us know your impressions about your stay in Sol Cayo Largo. Personally, I offer my sincere apologies for any inconvenience that may have had during your stay at our facility and it's really a shame not being able to meet your expectations. For sure, each of your remarks will be analyzed and discussed and we take the necessary actions to continue improving the quality of our product and services. Honestly we really sorry the perceptions you had in our resort about the quality and variety of meals, ensure we are managing the solutions and we give you our apologies. Concerning your comments about rooms; we really appreciate them as very good improvement opportunities. It is my pleasure to inform you that we are working hard with our preventive and maintenance programs to get the goal to keep on getting better image in the rooms, so as to succeed our clients expectations. Best Regards

Prezado Hassan, Primeiro de tudo, obrigado também para tirar um pouco do seu precioso tempo para dar sua opinião sobre o nosso hotel Sol Cayo Largo e seus serviços. Obrigado por colocar a nossa atenção para detalhes do serviço que ainda precisam ser melhorados, para atingir e manter padrões de qualidade a que aspiramos e que nossos clientes merecem. Pessoalmente, eu ofereço minhas sinceras desculpas por qualquer inconveniente que possa ter tido durante a sua estadia em nossas instalações e é realmente uma pena não ser capaz de atender às suas expectativas. Tenha certeza de que seus comentários são de grande valor e nós os consideramos importantes oportunidades de melhoria; cada um de seus comentários foi analisado e discutido com eles e tomar as medidas necessárias para continuar a melhorar a qualidade do nosso produtos e serviços. Lamentamos que a qualidade das refeições e serviço em nossos restaurantes não eram de seu agrado. Por favor, aceitem nossas desculpas se em algum momento do tratamento em qualquer área do hotel não foi até os padrões de serviço ao qual estamos acostumados. Atenciosamente

Muchas gracias por preferirnos y recomendarnos a futuros clientes! Esperamos verle nuevamente entre nosotros.

Estimado Namsoo, Nos da inmenso placer conocer que su estancia junto a nosotros ha sido de 5. Les estamos agradecidos por habernos elegido para el disfrute de sus vacaciones. Reciba un afectuoso saludo desde la bella isla de Cayo Largo de parte de todos el equipo de Sol cayo Largo!

Dear Nana, Thank you for letting us know your impressions about your stay in our hotel Sol Cayo Largo. We are sorry because we weren’t able to cover all your expectations regarding hotel and food. Personally, I offer my sincere apologies for not being able to meet the high expectations and for any inconvenience that may have had during your stay at our facility and it's really a shame not being able to meet your expectations. We will carefully go through all the points you mentioned for immediate evaluation and action as needed. Thank you for bringing your opinions to our attention. Honestly we really sorry about the perceptions you had in our resort about the quality and variety of meals, ensure we are managing the solutions for give a better service.

Estimada Alejandra, Le agradecemos infinitamente todas sus opiniones. Sobre los detalles a los que hace referencia hemos tomado buena nota y estamos trabajando en ellos para solucionarlos y hacer más gratificante la estancia de los clientes que nos visitan. Comentarios como estos son muy útiles para continuar mejorando en la calidad del servicio y lograr cumplir las expectativas de nuestros clientes. Esperamos verle pronto entre nosotros. Saludos

Muchas gracias ,esperamos regresen.!!

Dear client, Thank you for letting us know your impressions about your recently stay in Sol Cayo Largo. Personally, I offer my sincere apologies for not being able to meet the high expectations and for any inconvenience that may have had during your stay at our facility and it's really a shame not being able to meet your expectations. Your suggestions will be seriously taken into account in order to make our services better and our guests can feel satisfied. We know that there is still a lot to be done and we are working harder and harder everyday to make it better. Your compliments for our staff will be given to all of them. They work for our guests’ satisfaction and it is very comforting when they accomplish their goal. We hope you give us a second chance to change the negative image that led to our services. Personally, I am at your disposal.