2/10 Terribile
Chris
30 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was BY FAR the WORST “hotel” I have ever stayed at. I travel frequently for work and this has been the worst experience. I get a room and walk in to sticky floors, yellow stained towels and pillow cases, urine on the bathroom floor, & a bug crawled on me within 5 mins of me laying down in the bed. I decide to get in shower to clean myself because I felt dirty and I proceed to notice there is NO HOT WATER! So I take the pictures, pack my things, and go to the front desk to ask for a refund or talk to a manager. When I make it down there was 3 other families, 2 checking in and one comes down to complain about the condition of the room. The Clerk “Todd” I think his name was was very rude and nasty about then entire situation. He says No refund and offers them a “suite” but then says “Don’t use the Hotub, the jets don’t work”. It’s my turn up and I proceed to explain my situation and he instantly get mad and tries to tell me to leave. He says that he is going to call the police and I called for him. He proceed to tell me I am not on the phone and I show him that I was and asked if he would like to speak with them. He YELLS & says “don’t jump over the counter and attack me” and tried to get me in trouble when he claim was false. It makes me look silly but it is very disgusting I wouldn’t let my dog stay in that place and I would post pictures but there is nowhere to post them. DO NOT RECOMMEND!
Chris
Soggiorno di 2 notti ad aprile 2024