Esterni

Recensioni per La Quinta Inn by Wyndham Champaign

2.5 out of 5
La Quinta Inn by Wyndham Champaign
1900 Center Dr, Champaign, IL

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 284 su 1019 recensioni" "
Valutazione di 8 - Buono. 298 su 1019 recensioni" "
Valutazione di 6 - Soddisfacente. 195 su 1019 recensioni" "
Valutazione di 4 - Scarso. 132 su 1019 recensioni" "
Valutazione di 2 - Terribile. 110 su 1019 recensioni" "

7,2/10

Pulizia

7,8/10

Personale e servizio

6,6/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Dave

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Older building remodeled on the cheap
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 3 mag 2024
Hi Dave,We appreciate your feedback regarding our hotel's renovations. While we've worked hard to update our facilities, we understand that there may be areas for improvement. Your comments are valuable to us as we strive to provide the best possible experience for our guests.

2/10 Terribile

Maria

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 2 mag 2024
Hi Maria,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Eccellente

YOLANDA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What I like was the room distance. I did not have to walk very far to get to my room, which was great.. only thing I did not like when I returned to the hotel. The parking lot near my room was filled, so I had to park on the other side of the building, which I later had to walk a long way to my room.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 1 mag 2024
Dear Guest,I am glad to hear you appreciated the proximity of your room. We regret the inconvenience with parking. Your feedback helps us improve, and we'll work on ensuring better parking availability for our guests. Thank you for sharing your experience!

4/10 Scarso

Justin

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Noisy, chargers stolen. Room service not completed
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 27 apr 2024
Hi Justin,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will investigate your feedback with our management for prompt action.

10/10 Eccellente

Maheshwari

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 27 apr 2024
Hi Maheshwari,Your recognition of our efforts fills us with gratitude and motivates us to continually strive for excellence. We're thrilled that your experience with us met your expectations, and we eagerly anticipate the pleasure of hosting you once more in the near future.

6/10 Soddisfacente

Jamesha

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Check in was fast and easy the room was clean. But left to get food and came back and my room keys were deactivated and was unsure why. Never got a reason but only took a minute to activate again then everything was good. Slept good and options for the free breakfast were nice and appreciated
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 21 apr 2024
Hi Jamesha,We are glad to hear that your check-in was smooth, and that you found your room clean and comfortable. We apologize for the inconvenience with your room keys being deactivated and appreciate your patience as we resolved the issue promptly. It's great to know you had a restful sleep and enjoyed our breakfast options. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay!

10/10 Eccellente

Lael, Chicago

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 21 apr 2024
Hi Lael,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Buono

Morgan

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 19 apr 2024
Hi Morgan,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Scarso

Ruta

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hallways stained and dirty Bathtub dirty and moldy
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 18 apr 2024
Hi Ruta,We regret the disappointment you experienced with the cleanliness. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.

8/10 Buono

Thomas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fine
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 16 apr 2024
Hi Thomas,Thank you for your feedback. We appreciate your stay and would love to hear more about how we can improve for your next visit.

6/10 Soddisfacente

Dorota

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 16 apr 2024
Hi Dorota,I am glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Soddisfacente

Samuel

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
For the amount of money I spent for one night, I thought the property was ok at best. The breakfast.... just don't have words....
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 16 apr 2024
Hi Samuel,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 Soddisfacente

MaryJo

Non mi è piaciuto: Pulizia
Pile of dirty linens under the side entrance staircase E for 24 hours. Bathroom towels that were once white were so overused they were grey and dingy. Bathroom floor corners were dirty and disgusting.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 16 apr 2024
Dear Guest,We regret the disappointment you experienced with the cleanliness. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.

8/10 Buono

Rochelle, MADISON

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Was under construction
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 11 apr 2024
Hi Rochelle,Thank you for your rating. We appreciate your understanding regarding the construction work underway during your stay. We're working hard to improve our facilities, and we hope to provide an even better experience for you in the future.

10/10 Eccellente

Ray

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 11 apr 2024
Hi Ray,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Scarso

Paulo

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The 2 star hotels are simple, do to need to be shabby. The hotel still under construction. Materials are everywhere. Our room was brand new, with an awful paint smell and splashed plaster/paint in the cortines.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 10 apr 2024
Hi Paulo,Your feedback is important, and we regret falling short of your expectations. We are addressing these issues to ensure a more pleasant experience for our guests. Thank you for bringing these concerns to our attention, and we hope you'll give us another opportunity to provide you with a better stay.

6/10 Soddisfacente

Mark, Columbia

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 11 apr 2024
Hi Mark,I am glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Soddisfacente

Jhaniz

Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 29 apr 2024
Hi Jhaniz,Thank you for your feedback and rating. We are glad to hear that you had a satisfactory experience with us. Please let us know how we can improve to earn a higher rating next time. We look forward to your next visit.

4/10 Scarso

Lynn

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Loud talking outside the room in early morning, 2:30am construction type noise inside the building.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 9 apr 2024
Hi Lynn,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements.

8/10 Buono

Carol

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We appreciated the service. The room was beautiful. The hotel is undergoing remodeling/construction. The breakfast was so-so.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 9 apr 2024
Hi Carol,Thank you for your feedback. We are glad to hear that you appreciated our service and found the room beautiful despite the ongoing construction. We apologize if the breakfast didn't meet your expectations, and we will surely forward your valuable feedback to our team for improvements. Hope to welcome you back for an even better experience.

2/10 Terribile

Martha, Elk Grove Village

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Hi Martha,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Eccellente

Yomi

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place is cool with friendly staff.
Soggiorno di 5 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Hi Yomi,It's wonderful to hear that you had a pleasant experience with our staff. We believe in providing warm and attentive service to all our guests. Thank you for recognizing our team!

10/10 Eccellente

Jeffrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location and the rooms are beautiful!
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 4 apr 2024
Hi Jeffrey,It brings us immense joy to learn that our hotel's location resonated with you and that you found our rooms to be truly captivating in their beauty. Your appreciation for our offerings motivates us to continue delivering exceptional experiences.

8/10 Buono

Mary

Viaggio di coppia
Good breakfast. Everything was good except for restroom in lobby area. That was very worn and grubby.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 1 apr 2024
Hi Mary,I am delighted to hear that you enjoyed our breakfast and that your overall experience was positive. However, we apologize for the condition of the restroom in the lobby area. Your feedback is valuable, and we will address this issue promptly to ensure a more pleasant experience for our guests in the future.

8/10 Buono

Lisa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ns
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 30 mar 2024
Hi Lisa,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

10/10 Eccellente

Tara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We needed a place to stay for a college visit to UIUC. This was an excellent choice. The hotel is being remodeled and we were in a recently remodeled room. It was impeccably clean. There are hallways under construction which affects some of the walking connections but it wasn't too bad to get around. The fitness room was closed due to construction, so I went to a nearby Planet Fitness but it was my own membership. The breakfast was good. A combo of hot and cold food. They had eggs, sausage, biscuits & gravy, fresh fruit, cereal, coffee, and yogurt. The staff were helpful.
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 27 mar 2024
Hi Tara,We sincerely appreciate your patronage and your thoughtful appraisal of our establishment. We are delighted to have met your expectations and are committed to maintaining the high standards that have contributed to your positive experiences with us. We eagerly anticipate the opportunity to serve you again.

10/10 Eccellente

Marcie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just needed a place to sleep for one night when passing through town. Our room had been recently renovated, so it was very clean and comfortable. Didn’t have time for a full breakfast but there were grab-and-go options worked for us. We would stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 26 mar 2024
Hi Marcie,It's great to hear that our recently renovated room provided a clean and comfortable experience for your one-night stay. Our grab-and-go breakfast options were convenient for you, and we're pleased that you would choose to stay with us again. Thank you for your positive feedback!

6/10 Soddisfacente

Shaloo

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The price was good. However, the rooms and the lobby smelled of cleaning chemicals and bathroom area in the room smelled dusty.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 27 mar 2024
Hi Shaloo,Appreciate your feedback regarding the pricing and apologize for any inconvenience caused by the odor of cleaning chemicals in the rooms and lobby. We will address this issue promptly to ensure a more pleasant and comfortable experience for our guests.

10/10 Eccellente

Xinying

Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Dear Guest,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Scarso

Jayne

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The staff was very nice and service was good. The room appeared to be clean (except for the bathroom - there was mildew in the tub), but the hall carpets were filthy. There appeared to be some kind of construction going on in the building, and there were a lot of mechanical noises in the morning. Kids were running up and down the halls until about 10:30 pm. I realize that hotel staff can't help that, but nothing about the room's design or quality of materials used did anything to alleviate any of the noise from the hallway. On top of that, there was parking right outside of the window close to the building, so we could hear people getting into and out of cars, cars starting, and see bright headlights directly into the room. Again, staff was great, but we got no sleep and I couldn't recommend anyone stay here.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 18 mar 2024
Hi Jayne,I am glad to hear that you found our staff very nice and appreciated our service. However, we apologize for the issues you encountered during your stay, including the cleanliness of the bathroom and the noise disruptions from both construction and other guests. Your feedback is valuable to us, and we will take steps to address these issues to ensure a better experience for our guests in the future.

2/10 Terribile

Becky

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked property due to family emergency - outdoor area full of trash, door leading into building that required key to unlock always propped open, randome people wandering around hallways and sitting on stairs, hallways dirty, only housekeeping completed in 3 night stay was new towels, breakfast fruit had mold, and front desk staff - especially morning staff - very argumentative and unhelpful.
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 16 mar 2024
Hi Becky,We apologize for the inconvenience and dissatisfaction you experienced during your stay. We take your feedback seriously, and we will investigate this matter further to identify any areas where security measures may need improvement. We value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 Soddisfacente

Lin

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 16 mar 2024
Hi Lin,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Scarso

Ashlee

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 12 mar 2024
Hi Ashlee,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

8/10 Buono

Jason

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 12 mar 2024
Hi Jason,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Eccellente

Luis f

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s conveniently located near a lot of dining and shopping options.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 11 mar 2024
Dear Guest,Delighted to hear that you found our location convenient, with easy access to restaurants and shops nearby. Our team takes great pride in providing a seamless experience for our guests, and we're glad that you enjoyed your time with us. Thank you for your kind words, and we look forward to hosting you again in the future.

8/10 Buono

Tanner

Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 29 mar 2024
Hi Tanner,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

10/10 Eccellente

Brenda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staf was very friendly! The room was super clean!
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 4 mar 2024
Hi Brenda,It's fantastic to hear that you found our staff to be very friendly and that your room was super clean! Your satisfaction is our utmost priority, and we're delighted that you had a positive experience during your stay. We look forward to welcoming you back for another enjoyable visit soon!

10/10 Eccellente

Preston

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
W
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 1 mar 2024
Hi Preston,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terribile

Dolores

Viaggio di coppia
The rooms were terrible, dirty, smelly! We had to change rooms a few times, our room had no soap and etc. we would not even eat their breakfast. I would NEVER recommend staying there
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 29 feb 2024
Dear Guest,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

8/10 Buono

Jennifer

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 29 feb 2024
Hi Jennifer,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 20 feb 2024
Hi Linda,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Scarso

jakob

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hallways smelled bad. Room smelled worse like just had a carton of cigarettes smoked in it. Bed was dirty, pillows and sheets had yellow stains all over. Breakfast very lacking compared to other la quintas I’ve stayed at.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 15 feb 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Buono

Mark

Mi è piaciuto: Servizi
property was under construction
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 10 feb 2024
Hi Mark,We deeply appreciate the opportunity to have been your hosts during your stay. Your feedback is invaluable to us, so please share more about your experience. This will enable us to implement any necessary changes and enhancements. We highly value the input and suggestions of our guests, and our team is committed to continually improving. We hope to have the chance to serve you again in the future, demonstrating our ongoing commitment to excellence.

2/10 Terribile

Turner

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hot water was out in the property and no one told us. I even called before I booked on this website and they didn't tell me the hot water was out. It was when I got in the shower that I found that there was only freezing cold water coming out of the shower head. Noisiest hotel I have ever stayed at and will not be staying at this brand of hotel again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 29 gen 2024
Hi Turner,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Eccellente

Esther

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Sophia CSR, il giorno 23 gen 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terribile

Jake, Princeton

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We paid for a King which is MORE then a double Got to the hotel and they gave us a double and wouldn’t do anything. The girl didn’t know where her manager was as they hadn’t showed up yet and she didn’t know why. Asked us to wait another 20 minutes. We waited and got sick of waiting and left. On top of it gum wrappers (Nicorette) were on the bed, water was left running in the room which was weird, it’s under construction and messy as well. Would NOT recommend at all!
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 18 gen 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Eccellente

Beverly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Was nice stay breakfast was great! Beds very comfortable
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 13 gen 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 Soddisfacente

Mario

Not quite ready
Ongoing renovations made the hotel looking cluttered and disorganized. an outside door access lock was not working right and a security concern. This should have been noted in the booking page
Soggiorno di 1 notte a gennaio 2024
Risposta di Sophia CSR, il giorno 10 gen 2024
Hi Mario,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Buono

May

Non mi è piaciuto: Personale e servizio
Breakfast team seemed to be understaffed.
Soggiorno di 1 notte a ottobre 2023
Risposta di Sophia CSR, il giorno 4 gen 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Eccellente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice, quiet, room looked ok. I have stayed at many La Quinta and this one does not have the same caliber of decor or bathroom space. The tub and toilet in one little room was very small. The vanity area was a separate area and of good size. The caulk at the base of the tub where it meets the floor was poorly done and quite a mess. Would have been nice to have an extra blanket for one of the beds. Ao hatd when some people are hot and others are chilly at the same time.
Soggiorno di 1 notte a dicembre 2023
Risposta di Sophia CSR, il giorno 1 feb 2024
Hi Linda,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.