Esterni
Controlla disponibilità

Recensioni per WoodSpring Suites Charlotte Gastonia

2.5 out of 5
WoodSpring Suites Charlotte Gastonia
1830 Wren Turnpike, Gastonia, NC

Recensioni

5,8
Valutazione di 10 - Eccellente. 143 su 701 recensioni" "
Valutazione di 8 - Buono. 147 su 701 recensioni" "
Valutazione di 6 - Soddisfacente. 101 su 701 recensioni" "
Valutazione di 4 - Scarso. 104 su 701 recensioni" "
Valutazione di 2 - Terribile. 206 su 701 recensioni" "

6,2/10

Pulizia

6,6/10

Personale e servizio

5,4/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

5,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Kendra

Viaggio di gruppo
Non mi è piaciuto: Servizi
Roach in room. Not well cleaned
Soggiorno di 1 notte ad aprile 2024
Risposta di CS, il giorno 12 apr 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations

8/10 Buono

melvin

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Clean and quiet
Soggiorno di 1 notte a marzo 2024
Risposta di CS, il giorno 1 apr 2024
Thank You for your Feedback.

10/10 Eccellente

Jatara

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is a great price for the space and full kitchen is a plus
Soggiorno di 7 notti a marzo 2024
Risposta di CS, il giorno 25 mar 2024
Thank You for your feedback.

6/10 Soddisfacente

Amanda

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di CS, il giorno 18 mar 2024
Thank You for your feedback.

10/10 Eccellente

Mariah

Soggiorno di 7 notti a marzo 2024
Risposta di CS, il giorno 12 apr 2024
Thank You for your feedback.

2/10 Terribile

Cherita

Non mi è piaciuto: Pulizia
Room was disgusting. I would not recommend staying here at all! The clerk was extremely nice.
Soggiorno di 1 notte a marzo 2024
Risposta di CS, il giorno 11 mar 2024
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

10/10 Eccellente

Stephanie

Soggiorno di 1 notte a febbraio 2024
Risposta di CS, il giorno 25 mar 2024
Thank You for your feedback.

6/10 Soddisfacente

Ashley

Non mi è piaciuto: Condizioni e dotazioni della struttura
They need to update their bathroom sink and fridge
Soggiorno di 2 notti a febbraio 2024
Risposta di CS, il giorno 11 mar 2024
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

10/10 Eccellente

Jatara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My room is on the first floor that's wonderful because Im in a wheelchair. So door ways and walk way are easy for me to navigate
Soggiorno di 6 notti a febbraio 2024
Risposta di CS, il giorno 23 feb 2024
Thank You for your feedback.

2/10 Terribile

Charity

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
They close up at 10. Then they gave me a card to someone else room. The room we got next was dirty and had roaches
Soggiorno di 1 notte a febbraio 2024
Risposta di CS, il giorno 23 feb 2024
Please accept our sincere apologies that we did not meet your expectations. We hope you will consider staying with us in the future to give us another chance. Thank you again for your feedback.

2/10 Terribile

Yangsoo

Soggiorno di 1 notte a febbraio 2024
Risposta di CS, il giorno 25 mar 2024
Thank You for your feedback.

6/10 Soddisfacente

Tina

Viaggio di coppia
It was ok
Risposta di CS, il giorno 12 feb 2024
Thank You for your feedback.

2/10 Terribile

Kayla

Soggiorno di 1 notte a febbraio 2024
Risposta di CS, il giorno 25 mar 2024
Thank You for your feedback.

2/10 Terribile

Sherif

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I found a cockroach inside the bathroom and the flor was sticky and the air conditioner/heater was broken. It was a terrible night
Soggiorno di 1 notte a gennaio 2024
Risposta di CS, il giorno 12 feb 2024
Thank you for bringing these issues to our attention. We take all feedback seriously and apologize for any inconvenience caused. We appreciate your patronage and hope you will give us the chance to make it right.

2/10 Terribile

Paige

Soggiorno di 1 notte a gennaio 2024
Risposta di CS, il giorno 23 gen 2024
Thank you for your feedback.

4/10 Scarso

Fernando

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di CS, il giorno 23 gen 2024
Thank You for your feedback.

2/10 Terribile

Darius

Soggiorno di 2 notti a gennaio 2024
Risposta di CS, il giorno 15 gen 2024
Thank you for your feedback.

10/10 Eccellente

Christopher

Soggiorno di 1 notte a dicembre 2023
Risposta di CS, il giorno 12 gen 2024
Thank you for your feedback.

10/10 Eccellente

LaTarra

Soggiorno di 2 notti a novembre 2023
Risposta di CS, il giorno 18 dic 2023
Thank you for your feedback.

2/10 Terribile

Scott

Soggiorno di 1 notte a novembre 2023
Risposta di CS, il giorno 27 nov 2023
Thank You for the feedback.

2/10 Terribile

Mallory

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
no one was there to check me in... I called the property, while another gentleman rang their buzzer system and called on their phone system. 20 minutes. had to go to a different hotel. working on getting a refund and expedia cant get ahold of them either. not happy with how either company is handling this.
Soggiorno di 3 notti a ottobre 2023
Risposta di CS, il giorno 31 ott 2023
Thank you for taking the time to share your experience. I am sorry to hear that you had such a difficult experience. It is our goal to provide exceptional service to all our guests and it is unfortunate that we have not met your expectations. We would like to investigate this further and can be contacted directly. Please accept our sincerest apologies for the inconvenience this has caused. We hope that you will give us another chance to show you our commitment to your satisfaction.

2/10 Terribile

Miysha

Soggiorno di 1 notte a ottobre 2023
Risposta di CS, il giorno 16 ott 2023
Thank You for your feedback.

10/10 Eccellente

Margarita

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The entrance going to the hotel was really nice and good customer service. I had a pleasant stay.
Soggiorno di 4 notti a settembre 2023
Risposta di CS, il giorno 12 ott 2023
Thank you for your positive review! We are delighted to know that you had a pleasant stay. We strive to provide the best customer experience and we are glad that we were able to meet your expectations. We look forward to having you stay with us again soon.

6/10 Soddisfacente

Brian

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di CS, il giorno 9 ott 2023
Thank You for your feedback.

4/10 Scarso

Jason

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The pictures were misleading. Although it has a cooktop, microwave, and full size fridge, there is nothing to cook pr serve food.
Soggiorno di 2 notti a settembre 2023
Risposta di CS, il giorno 13 set 2023
Thank you for your review. We regret that the pictures were misleading. We will review our photos. We apologize for any inconvenience this might have caused you.

10/10 Eccellente

Jousha

Soggiorno di 7 notti ad agosto 2023
Risposta di CS, il giorno 4 ott 2023
Thank You for your feedback.

10/10 Eccellente

Ascencion

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good
Soggiorno di 14 notti a luglio 2023
Risposta di CS, il giorno 6 ago 2023
We greatly appreciate your feedback.

4/10 Scarso

Shannon

Viaggio con animali domestici, Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The Front Desk Representative was WONDERFUL! She was kind and answered all of our questions. However, the pictures did not match the room or area around the hotel that was advertised. The room and hallways wreaked of marijuana. There were multiple people loitering in the parking lot when we arrived that night to check in and no security was in sight.
Soggiorno di 1 notte a luglio 2023
Risposta di CS, il giorno 6 ago 2023
Thank you for your review. We appreciate your feedback and take it very seriously. We apologize for the discrepancy between the pictures and the reality of your stay. We take the safety and security of our guests very seriously, and we are sorry that you felt uneasy while you were here.

4/10 Scarso

Abel

Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a luglio 2023
Risposta di CS, il giorno 21 lug 2023
Thank You for your feedback.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di CS, il giorno 17 lug 2023
Thank You for your feedback.

2/10 Terribile

Darla

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e comfort della camera
No one at counter for over an hour to check in. Called the number suggested and got placed on hold. Never came back. Lots of odd folks and animals running around. Doors slamming all night. Didn’t feel safe. When the guy finally showed up he was friendly
Soggiorno di 1 notte a luglio 2023
Risposta di CS, il giorno 13 lug 2023
We apologize for the inconvenience you experienced on your visit. We strive to provide excellent customer service on every visit and regret that you did not experience that.

4/10 Scarso

catherine

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Unsafe area. Crime area.
Soggiorno di 2 notti a giugno 2023
Risposta di CS, il giorno 29 giu 2023
Thank you for bringing your concerns to our attention. We take safety very seriously and we are currently working hard to ensure that our area is a safe place to stay. We're sorry for any trouble that you may have experienced and we hope that your concerns have been addressed.

2/10 Terribile

Josh

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I didn't like anything it was so dirty I wouldn't or couldn't think about sleeping in the bed or taking a shower, my door wouldn't lock the front entrance of the hotel wouldn't lock, no pillow cases it was horrible and I wasn't compensated anything
Soggiorno di 1 notte a maggio 2023
Risposta di CS, il giorno 5 giu 2023
Dear Guest, Thank you for taking time to provide us with your feedback. We apologize for the inconveniences you experienced during your stay. We regret that you were disappointed with our services and accommodations. We take all feedback seriously and would like to ensure that you have a positive experience in our hotel next time and all other times.

10/10 Eccellente

DIANA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was acceptable and staff was excellent because she had to come up 3 times to open my door because the key card never worked.
Soggiorno di 1 notte a maggio 2023
Risposta di The Management , il giorno 23 mag 2023
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

2/10 Terribile

Quincy

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I did not even stay at the hotel because it was a terrible experience. When I got there nobody was at the front desk. I had to wait about 20 to 30 minutes to get checked in. Then when I got to my floor there was people laying in the hallway that I had to step over to get to my room (3 people were laying in the hallway). Then when I got in the room and pulled back the comforter there were 3 large stains on the sheets (looked like blood). I took pictures of the soiled bed sheets. Then when I went back down stairs the front desk clerk was gone. The lights were off, the door was locked and the gate was down in the office. I had to use the phone in the hallway to call a hotline to make my complaint and get the front desk clerk to come back down stairs. It took him about another 10 to 15 minutes to come back down. I checked out immediately and want a refund. Please refund me because the conditions were terrible and I did not stay the night. I was in and out of the room in less then five minutes. It was an overall terrible experience so I would like to get reimbursed.
Soggiorno di 1 notte a maggio 2023
Risposta di CS, il giorno 18 mag 2023
Dear guest, we apologize for the unsatisfactory experience you had at our hotel. It is very disheartening to hear what you experienced, and I can understand your anger. We have a very strict policy when it comes to the cleanliness of our rooms and bedding and are very disappointed to know that your room was not up to our standards. We sincerely apologize for the inconvenience this may have caused you.

8/10 Buono

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di CS, il giorno 18 mag 2023
Thank You for Your Feedback.

2/10 Terribile

Samantha

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
NASTY!
I will be disputing the charge to my credit card as this was the most UNACCEPTABLE hotel room I have ever entered! I received no response to my messages to this "hotel".I have photos of the MOLD, filty bathtub and the CRACKED shower walls that were not noticed at first of this disgusting room until I had to use the restroom! And the air conditioning did not work and the room smelled AWFUL. When I went back to the front desk to complain, NO ONE WAS there! So I never had the choice to change rooms or get a refund. And there were a number of people engaging in ILLEGAL activities both inside and outside the hotel
Cracked shower walls
filthy tub
MOLD!
More mold
Soggiorno di 3 notti a maggio 2023
Risposta di The Management , il giorno 16 mag 2023
Dear Guest, We are sorry for the experience you had at our establishment. Customer satisfaction is our top priority and we take complaints very seriously. It is our intention to provide all guests with a safe and comfortable stay. We would like to assure you that we take all the necessary steps in order to provide the quality of service expected from our guests.

2/10 Terribile

Reid

Soggiorno di 1 notte a maggio 2023
Risposta di CS, il giorno 5 giu 2023
Thank You for your feedback.

2/10 Terribile

Mark

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di The Management , il giorno 8 mag 2023
We're sorry you were unhappy and unable to meet your expectations. Thanks for letting us know.

4/10 Scarso

Robert

Soggiorno di 2 notti ad aprile 2023
Risposta di CS, il giorno 18 mag 2023
Thank you for your feedback.

2/10 Terribile

Qian

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had made a reservation online and arrived at 11:45pm, only to find that there was nobody at the front desk and the entrance was locked. I had to call for assistance to check-in, which was a frustrating and time-consuming experience. Once I finally entered the room, I was disappointed to discover that the bed had not been made, and there were no sheets or blankets in place. Furthermore, the absence of a shower curtain was a major inconvenience during my stay. Additionally, your motel claimed to have a kitchen, but there were no plates or silverware available, and all cabinets were empty. To compound my discomfort, my room was situated right next to the highway, and the noise from the traffic was extremely disruptive. The sound of the refrigerator and air conditioner also contributed to an unpleasant experience. Moreover, the continuous opening and closing of doors by other guests was disruptive to my rest. Overall, my stay at your motel was a disappointment, and I would like to request a refund. I urge you to improve your services to ensure that future guests do not have to endure the same frustrating and uncomfortable experience.
Soggiorno di 1 notte ad aprile 2023
Risposta di The Management , il giorno 27 apr 2023
Thank you for taking the time to provide feedback about your stay at our motel. We apologize that your experience with us was not up to your expectations. We understand your frustrations and would like to offer our sincerest apologies for the inconvenience caused. We take all feedback into consideration and are constantly striving to improve our services. To show our appreciation for your feedback, we would like to offer a 25% discount off your next stay with us.

2/10 Terribile

Cristhian

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff no good and property damage
Soggiorno di 1 notte a marzo 2023
Risposta di The Management , il giorno 24 mar 2023
We're sorry you were unhappy and unable to meet your expectations, we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Scarso

Jonathan

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Upon my arrival the room was under construction and it was dirty. I called down to the front office and no one answered. Went to the front office and no one was there. So I left and still waiting on a refund for the room.
Soggiorno di 1 notte a marzo 2023
Risposta di The Management , il giorno 24 mar 2023
We're sorry you were unhappy and unable to meet your expectations, we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Soddisfacente

Debbie Jane

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Firedept showed up twice. Fire in Laundry room. When fire dept left, the manager puts the dryer back. Hence another fire next day
Soggiorno di 7 notti a febbraio 2023
Risposta di The Management, il giorno 6 mar 2023
Sorry to hear your stay was not pleasant. Thank you for choosing us and we hope to see you again soon.

6/10 Soddisfacente

Thomas

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2023
Risposta di The Management , il giorno 24 mar 2023
We're sorry you were unhappy and unable to meet your expectations. Thanks for letting us know.

2/10 Terribile

Calvin

Soggiorno di 2 notti a febbraio 2023
Risposta di The Management , il giorno 1 mar 2023
Sorry to hear your stay was not pleasant. Please let us know what we could improve to make your next visit instead of a 2 out of 10. Thank you for choosing us and we hope to see you again soon.

10/10 Eccellente

Nancy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Fast to get into. Quiet. Roomy clean.
Soggiorno di 1 notte a febbraio 2023
Risposta di The Management , il giorno 10 feb 2023
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

4/10 Scarso

Kimberley

Viaggio di lavoro
Non mi è piaciuto: Pulizia
Soggiorno di 3 notti a gennaio 2023
Risposta di The Management , il giorno 6 feb 2023
Sorry to hear your stay was not pleasant. Please let us know what we could improve to make your next visit a better stay from 4 out of 10. Thank you for choosing us and we hope to see you again soon.

2/10 Terribile

Jamel

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di The Management , il giorno 23 mag 2023
Sorry to hear your stay was not pleasant. Please let us know what we could improve to make your next visit a better stay from 1 out of 5. Thank you for choosing us and we hope to see you again soon.

4/10 Scarso

Meir

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Please kind of old thinking the bathroom was overflowed broken wood pieces falling from the bathtub stuff was nice and kind facility not that much
Risposta di The Management , il giorno 6 gen 2023
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Please let us know how we can do better next time, and we hope to see you again soon