Dear Tedla, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Also, we know how important it is to start your day with a good breakfast; therefore, we are sorry our selections didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management

Dear Garlin, Thank you for choosing us and sharing your feedback. We apologize for falling short of your expectations regarding the availability of ice, washcloths, and kitchen amenities. Your feedback is crucial, and we will address these issues promptly to ensure improvements are made. Please know that providing a comfortable and well-equipped stay is our priority, and we regret any inconvenience caused. We appreciate you bringing these matters to our attention and hope you consider giving us another opportunity to provide you with a more enjoyable experience in the future. Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the room, and we will address this appropriately. Our team's top priority is to provide clean and comfortable accommodations for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

Dear Verdeen, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit with not getting the desired room. We always try to accommodate our guest's needs, but sometimes it is not possible. Further, we will advise our team to keep an eye on refilling the supplies. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. We regret that our front desk was not staffed during the time you mentioned and will discuss this with the team so that this lapse in service is not repeated. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear David, Thank you for being our guest. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

Dear Earl Wade, We appreciate your kind feedback about your recent stay at Extended Stay America. We love providing comfortable accommodations at a reasonable price, and we're glad to read that you found us of great value. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Ryan, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

Dear Antonia, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Steven, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We have shared your concerns with the appropriate individuals and are following up to determine how we can enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Trina, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff and that you and your boyfriend had a good night's sleep. They will be pleased to hear our guests notice and appreciate their efforts.We hope you stay with us again the next time you visit the city.Sincerely,Hotel Management

Dear Sherri, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Tony, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Susan, thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We plan to upgrade our suites soon, including the bedding. Furthermore, we make dishware, linens, towels, and other amenities like a hairdryer available at the front desk, and we apologize for not informing this upon check-in. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management

Dear Ryan, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay, and we appreciate you highlighting our friendly staff in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management

Dear Cindy, please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so that these issues do not happen again. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Thank you for evaluating your stay. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you experienced while here. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We are very grateful for your patience with this and hope you give us another chance to redeem ourselves.Sincerely,Hotel Management

Harold, thank you for the candid review. While we are happy we were able to resolve your concerns to your satisfaction and that we were able to provide you with another suite, we apologize for the inconvenience this caused. We will review this with our team and take steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Dallis, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management

Arkadiusz, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We will also share your comments with our team regarding the behavior of our staff, and rest assured, we will take the necessary steps to ensure we are well-poised to serve you better. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management

Angel, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management