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Recensioni per Best Western Plus Chelmsford Inn

2.5 out of 5
Best Western Plus Chelmsford Inn
187 Chelmsford Street, Chelmsford, MA

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 192 su 592 recensioni" "
Valutazione di 8 - Buono. 208 su 592 recensioni" "
Valutazione di 6 - Soddisfacente. 100 su 592 recensioni" "
Valutazione di 4 - Scarso. 45 su 592 recensioni" "
Valutazione di 2 - Terribile. 47 su 592 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,0/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Erin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Super friendly, hospitable and extremely comfortable bed!
Soggiorno di 1 notte a novembre 2022
Risposta di Navi Bajwa AGM, il giorno 21 nov 2022
Dear Erin,Thank you for choosing the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see yo again when you are in the local area.

6/10 Soddisfacente

christopher

Soggiorno di 1 notte a novembre 2022

6/10 Soddisfacente

Tricia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a novembre 2022
Risposta di Navi Bajwa AGM, il giorno 14 nov 2022
Dear Tricia,Thank you for staying at the Best western Plus Chelmsford. We are saddened to know that your experience at our property was not amazing. We do hope that you give us another opportunity to make it up to you when you are in the local area.

10/10 Eccellente

Melissa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room was nice very clean. Love the balcony, beautiful view really.everyone was helpful and caring.would stay again for sure
Soggiorno di 1 notte a novembre 2022
Risposta di Navi Bajwa AGM, il giorno 7 nov 2022
Dear Melissa,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you stay at our property was amazing. We hope to see you again when you are in the local area.

2/10 Terribile

Kathy

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2022

8/10 Buono

constance

Mi è piaciuto: Personale e servizio
Walls are very thin
Soggiorno di 1 notte a ottobre 2022
Risposta di AGM, il giorno 1 nov 2022
Dear Constance,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the local area.

6/10 Soddisfacente

Maryann

Viaggio di coppia
Not as clean as I would like. Had the amenities they published. Wish I knew that they house a significant of homeless. Not a problem as such but to enter the building you have to go through the group of smokers. Since I don't smoke it does smell.
Soggiorno di 7 notti a ottobre 2022
Risposta di AGM, il giorno 1 nov 2022
Dear Maryann,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.

6/10 Soddisfacente

Richard

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Convenient, but outdated hotel, housing homeless residents who are getting high on pot in public area around the parking. We felt unsafe.
Soggiorno di 2 notti a ottobre 2022
Risposta di AGM, il giorno 1 nov 2022
Dear Richard,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.

6/10 Soddisfacente

Janibel

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
I the staff was great and very helpful. The only problem I had was in my first night we found 2 roaches in the bathroom before bed. There was a sticky substance on the carpet by the bathroom and the beds were hard. The sofa bed was partly damaged so was not every comfortable to sleep on.
Soggiorno di 2 notti a ottobre 2022
Risposta di AGM, il giorno 1 nov 2022
Dear Janibel,Thank you for staying at the Best Western Plus Chelmsford. We are unhappy to know that you did not enjoy your stay at our property. We hope to give us an opportunity to make it up to you.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Fair stay
Homeless people allowed to stay, we were not aware of this.
Soggiorno di 1 notte a ottobre 2022
Risposta di Navi Bajwa AGM, il giorno 15 ott 2022
Dear Guest,We are sorry to hear that your experiance at our property was not amazing. We are always striving to give the most amazing experiance that we can. We hope that you do come back to our property to give us another chance when you are in the local area to make it right.

10/10 Eccellente

Noureen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Safety, security, great staff!
Soggiorno di 3 notti a ottobre 2022
Risposta di Navi Bajwa AGM, il giorno 13 ott 2022
Dear Noureen,Thank you for choosing the Best Western Plus Chelmsford.We were happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the local area.

4/10 Scarso

Michelle

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
easy for me to get to my destination. A lot of people smoking out side , the smell of Pot our room , and elevator.
Soggiorno di 2 notti a settembre 2022
Risposta di Navi Bajwa, il giorno 10 ott 2022
Dear Michelle,Thank you for staying at Best Western Chelmsfod Plus. We are sorry that you did not enjoy your stay at our property. We will chaning alotof things comming up next year and we will also go through a full renovation. We hope to see you again when you are in the local area.

6/10 Soddisfacente

Ronald

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Seemed to have one area of hotel for longer term rentals for social assistance. Noise from other rooms was quite loud
Soggiorno di 1 notte a ottobre 2022
Risposta di Navi Bajwa AGM, il giorno 6 ott 2022
Dear Ronald,Thank you for staying at our property.We were saddened to know that your stay at our property was not amazing. We do hope that you will stay with us again when you are in the area.

8/10 Buono

Nathan, Norwalk

Soggiorno di 1 notte a settembre 2022

10/10 Eccellente

Pete

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2022

2/10 Terribile

Bregt

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Fan in bathroom made way too much noise like a truck engine. not all lights worked
Soggiorno di 2 notti a settembre 2022
Risposta di Evan - FOM, il giorno 28 set 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you had an issue with the bathroom fan being too loud and issues with the lighting fixture. I am taking this information and discussing it with my maintenance staff to see how we can fix these issues and prevent them from happening again in the future. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more superior experience.

10/10 Eccellente

Cheri

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2022
Risposta di Navi Bajwa AGM, il giorno 25 set 2022
Dear Cheri,Thank you for choosing the Best Western Plus Chelmsford. We are happy to know that you enjoyed your stay at our property. We hope to see you again when you are in the area.

10/10 Eccellente

Thomas v

Soggiorno di 1 notte a settembre 2022
Risposta di Navi Bajwa, il giorno 26 set 2022
Dear Thomas,Thank you for staying at the Best Western Plus Chelmsford. We are happy to know that you really enjoyed your stay at our property. We hope to see you again when you are in the local area.

6/10 Soddisfacente

Suresh

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Overall experience - Average I had booked a king, but was provided a room with 2 queen beds. Friendly and helpful staff. It is an older building. Too frequent housekeeping visit. Whixh is goodbut i had to put-up do not disturb tag to get some privacy.
Soggiorno di 2 notti a settembre 2022
Risposta di AGM, il giorno 24 set 2022
Dear Sursh,Thank you for staying at the Bestwestern Plus Chelmsford. Please accept my deepest apologies for not giving you the room type that you had requested. Unfraternally sometime we have to put rooms out of order for maintenance. We hope that you can look over that issue and will stay with us again when you are in the local area.Thanks,Navi Bajwa

10/10 Eccellente

JEFF, BETHEL

Soggiorno di 1 notte a settembre 2022

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel
Soggiorno di 1 notte a settembre 2022
Risposta di Evan, il giorno 21 set 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

8/10 Buono

Casey

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was very nice and clean. Breakfast was very creative and pretty good. Staff was great. I have to say the environment was strange. They are running a re-homing step up situation for many people which I applaud but made for an uninviting atmoshere. There is a security guard outside at night with many people hanging around the parking lot and the grounds. I didn't feel as comfortable as I would have liked coming in after dark. I feel like this is something that should be mentioned from the start.
Soggiorno di 5 notti a settembre 2022
Risposta di Navi Bajwa AGM, il giorno 20 set 2022
Dear Casey,Thank you for staying at the BestWestern Plus Chelmsford. We are happy that you enjoyed your stay at our property. Hope to see you again when you are in the local area.

2/10 Terribile

Sokmakara

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Terrible, there is barely any water pressure with the sink and shower
Soggiorno di 1 notte a settembre 2022
Risposta di Navi Bajwa AGM, il giorno 19 set 2022
Dear Sokmakara,We are sorry to hear that you did not enjoy your stay at our property. We will be renovating our property very soon and hope that you will give us another opportunity to make it up to you.

6/10 Soddisfacente

Vit

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Old, dark. Cheap bar soap and shampoo. Microwave on desk takes half desk space. TV on tall dresser makes it hard to watch.
Soggiorno di 4 notti a settembre 2022
Risposta di Evan , il giorno 17 set 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. Your feedback will help us in determining how we can improve and make each stay as best as possible for each guest. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more superior experience.

4/10 Scarso

Kristen

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dark, elevators were super slow or completely inundated with cleaners, had to wait 20 minutes for an employee just to check in, dirty, won't stay again.
Soggiorno di 1 notte a settembre 2022
Risposta di AGM, il giorno 15 set 2022
Dear Kristen,Thank you for staying at the Best Western Plus Chelmsford. We were unhappy to know that you did not enjoy your stay at our property. We will be going through renovation soon and hope that you do come visit again when you are in the local area.

2/10 Terribile

Jose

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2022

10/10 Eccellente

Kim sung

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a settembre 2022
Risposta di Navi Bajwa, il giorno 8 set 2022
Dear Kim sung,Thank you for staying the Best western plus in Chelmsford. We hope to see you again when you are in the local area.

2/10 Terribile

Suellen

Soggiorno di 1 notte a settembre 2022
Risposta di Navi Bajwa, il giorno 8 set 2022
Dear Suellen,Thank you for staying at the Best Western Plus Chelmsford. We are saddened to know that you did not enjoy your stay at our property. We hope that you will give us an opportunity to make it right to you when you are in the local area again.

10/10 Eccellente

Eva

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2022
Risposta di Navi Bajwa, il giorno 8 set 2022
Dear Eva,Thank you for staying the Best Western Plus Chelmsford.We are happy to know that enjoyed your stay at our property. We hope to see you again when you are in the local area.

4/10 Scarso

Michael

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The staff steals while you are away. First night I put food in the fridge went to work came back my food was gone and my drink was half drank and put back in the fridge. Second night put only drinks I the fudge and a KitKat and it happened again. Obviously I’m glad I didn’t leave anything valuable in the room. Worker at desk said he would ask the cleaners, what is that going to accomplish. Would never recommend this hotel.
Soggiorno di 3 notti ad agosto 2022
Risposta di Bianca, il giorno 8 set 2022
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

2/10 Terribile

Jenell

Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e personale e servizio
My check in process was terrible. The staff was giving me a hard time about changing my stay dates and didn't want to do her job. The same even I went back and spoke to another staff memeber and she changed my reservations with no problem.
Soggiorno di 3 notti ad agosto 2022

10/10 Eccellente

Dennis, Lawrence

Mi è piaciuto: Pulizia e personale e servizio
Excellent for an overnight stay with convenient location. The facility was clean but dated. Needs updating
Soggiorno di 1 notte ad agosto 2022
Risposta di Evan, il giorno 1 set 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

10/10 Eccellente

Gary L

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and comfortable
Soggiorno di 1 notte ad agosto 2022
Risposta di Evan, il giorno 1 set 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

10/10 Eccellente

Gary L

Soggiorno di 1 notte ad agosto 2022

10/10 Eccellente

Donna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I've stayed here many times. Convenient to interstate. Room is very nice and clean. Comfortable bed and good amenities. Staff is friendly and helpful. Breakfast is great.
Soggiorno di 1 notte ad agosto 2022
Risposta di Evan, il giorno 1 set 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have another opportunity to provide you with another great experience.

2/10 Terribile

Tola

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Dirty. Internet in our room was super slow. Back door to balcony was not secure. We were on the first floor. Shower head has slow running water.
Soggiorno di 2 notti ad agosto 2022
Risposta di Evan , il giorno 23 ago 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you experienced all of these issues during your time with us. I am going to review this information with my housekeeping & maintenance staff so we can look to address these issues. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

8/10 Buono

Jesu

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the room is spacious
Soggiorno di 4 notti ad agosto 2022
Risposta di Evan, il giorno 21 ago 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm glad to see that you enjoyed your time with us and found everything with the room size to be up to your standards. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

10/10 Eccellente

Stéphane

Soggiorno di 1 notte ad agosto 2022

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte ad agosto 2022
Risposta di Evan, il giorno 16 ago 2022
Thank you for taking the time to leave a rating based off of your recent visit to our property. We would love to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with another pleasant experience.

2/10 Terribile

Michelle, Cornwall

Soggiorno di 1 notte a luglio 2022

2/10 Terribile

Michelle, Cornwall

Soggiorno di 1 notte a luglio 2022

10/10 Eccellente

Humberto

Soggiorno di 1 notte ad agosto 2022

10/10 Eccellente

Jodi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean and close to the highway. Breakfast being included was great!
Soggiorno di 1 notte ad agosto 2022
Risposta di Evan, il giorno 11 ago 2022
WOW! A perfect score! Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm ecstatic to hear that you enjoyed your time with us and found everything to be up to your standards including cleanliness, comfort and quality of breakfast. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with another great experience.

8/10 Buono

susan

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2022

2/10 Terribile

Christpher

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Unsavory people hanging about hotel - weird and scary
Soggiorno di 3 notti ad agosto 2022
Risposta di Evan, il giorno 5 ago 2022
Hello, thank you for taking the time to leave some feedback regarding your recent visit to our property. I am sorry to hear that you had a bad experience regarding other guests staying at the hotel. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

2/10 Terribile

Patty

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Overall the decor needs to be updated. And the fire alarm went off in the middle of the night. The hallways were full of smoke. Everyone was fine and it didn’t take very long. I am guessing it was an electrical fire or something like that. The staff didn’t even mention it when I checked out the next day. Definitely the worst place I stayed in.
Soggiorno di 1 notte ad agosto 2022
Risposta di Evan, il giorno 5 ago 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you had a bad experience with us especially with the fire alarm incident that occurred. We would love another opportunity to see you again the next time you're in the Chelmsford/Lowell area again so we may have the chance to provide you with a more superior experience.

8/10 Buono

sheri

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great rates
Soggiorno di 1 notte a luglio 2022

6/10 Soddisfacente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Place was a little run down, pool was "being refurbished" and breakfast was really terrible. However it was clean, comfortable and staff were really lovely.
Soggiorno di 1 notte a luglio 2022
Risposta di Evan, il giorno 4 ago 2022
Thank you for taking the time to leave some feedback regarding your recent visit to our property. I'm sorry to hear that you found some of the furnishings to be "outdated" and you did not enjoy the quality of the breakfast cafe. We will take these comments and review them during our next managers meeting to see how we may improve upon these issues. I am glad to see that you found the hotel to be clean and up to your standards regarding comfort and staff friendliness. We would love another chance to see you again the next time you're in the Chelmsford/Lowell area again so we may have the opportunity to provide you with a more fully pleasurable experience

4/10 Scarso

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
It seemed that the property was being to house homeless.
Soggiorno di 2 notti a luglio 2022
Risposta di Evan, il giorno 30 lug 2022
Thank you for this information regarding your recent visit to our property. I am sorry to see that your stay was not up to your standards. We would love another chance to see you again the next time you're in the Chelmsford /Lowell area again so we may have another opportunity to provide you with a more pleasant experience.

8/10 Buono

John

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
-Location
Soggiorno di 3 notti a luglio 2022
Risposta di evan, il giorno 28 lug 2022
Thank you for taking the time to leave a rating based off of your recent visit to our property. I'm glad you found the location to be convenient to you for your travels. We look forward to seeing you again the next time you're in the Chelmsford/Lowell area again!