Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 522 su 859 recensioni" "
10 - Eccellente
522
Valutazione di 8 - Buono. 182 su 859 recensioni" "
8 - Buono
182
Valutazione di 6 - Soddisfacente. 86 su 859 recensioni" "
6 - Soddisfacente
86
Valutazione di 4 - Scarso. 37 su 859 recensioni" "
4 - Scarso
37
Valutazione di 2 - Terribile. 32 su 859 recensioni" "
2 - Terribile
32
9,2/10
Pulizia
9,0/10
Personale e servizio
8,4/10
Servizi
8,8/10
Condizioni e dotazioni della struttura
8,4/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Helen
Viaggio di coppia
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was gorgeous, clean, smelled amazing. Staff were friendly and helpful, we had trouble with our bathroom sink tap and it was fixed super quickly. Only complaint is that drinks were a little expensive, £5 for a coffee is a lot and the alcohol more so, but it's expected for such a lovely venue I suppose. Thanks for a great weekend!
Helen
Soggiorno di 2 notti ad aprile 2024
Risposta di Senior Guest Services Manager , il giorno 1 mag 2024
Hi Helen, Thank you for taking the time to leave our hotel a review. I am pleased to hear that you enjoyed your recent stay with us and will ensure to pass across your kind words to the team. I appreciate your feedback as this helps us to maintain our high standards, we do hope to welcome you back to WILDES in the near future. Warm regards, Corey
10/10 Eccellente
David
Viaggio di lavoro
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
EV charging that worked and were available
David
Soggiorno di 1 notte ad aprile 2024
Risposta di Senior Guest Services Manager , il giorno 1 mag 2024
Hi David, Thank you for taking the time to leave our hotel a review. I am pleased to hear that you enjoyed your recent stay with us, we look forward to welcoming you back to WILDES Derbyshire in the near future. Warm regards, Corey
10/10 Eccellente
Denys
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Denys
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services Manager, il giorno 29 apr 2024
Hello, DenysThank you for your rating.We are pleased to see you thoroughly enjoyed your visit and we hope we get the opportunity to see you again in the future.Warm regards,LiamWarm regards,Liam
10/10 Eccellente
RACHEL
Viaggio di coppia
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We are repeat visitors to Wildes Derbyshire and love it. Perfectly placed to head on into the Peak District and Sheffield but far enough away to not command the crazy prices.
Beautiful hotel with modern but cosy interiors thay give you a sense of luxury. Food is fab.
I always come away feeling like we have treated ourselves but without having broken the bank.
RACHEL
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services Manager, il giorno 22 apr 2024
Hello, RachelThank you for taking the time to provide lovely feedback.We are delighted to hear you enjoyed a relaxing stay in a garden rooms, and you were satisfied with the dining experience in one of our contemporary restaurants, the Orangery. Hopefully your wonderful experience on this occasion will inspire a return when nearby to the area.Warm regards,Liam
10/10 Eccellente
Beth
Viaggio di coppia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were really friendly and helpful, room was beautiful
Beth
Soggiorno di 1 notte ad aprile 2024
Risposta di Senior Guest Services Manager , il giorno 21 apr 2024
Thank you for taking the time to leave our hotel a review. I am pleased to hear that you enjoyed your recent experience with us and will ensure to pass across your feedback to the team who will be thrilled by your feedback. We look forward to welcoming you back to WILDES Derbyshire in the near future. Warm regards, Corey
10/10 Eccellente
Richard
Viaggio di gruppo
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms are large, clean and quiet with good bathrooms. We stayed there for a tribute night and the food exceeded our expectations. Overall a very good experience
Richard
Soggiorno di 1 notte ad aprile 2024
Risposta di Senior Guest Services Manager , il giorno 21 apr 2024
Hi Richard, Thank you for taking the time to leave our hotel a review. I am pleased to hear that you enjoyed your recent experience with us and that we exceeded your expectations on this occasion, and that you enjoyed your experience in our tribute event . We do hope that you had a great time and made special memories with loved ones, and hope to welcome you back to WILDES Derbyshire in the near future. Warm regards, Corey
8/10 Buono
Marie
Viaggio di coppia
10 apr 2024
Mi è piaciuto: Personale e servizio e servizi
Came for a wedding. The room was a nice size, but carpet could have done with a good hoover. Shower was hot and cold. Drinks were overpriced. Breakfast was lovely, grounds were kept well and service was good.
Marie
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services Manager, il giorno 11 apr 2024
Hello, MarieThank you for taking the time to provide feedback based on your recent stay.We are pleased to hear the wedding was a success, and you thoroughly enjoyed the day including your overnight stay in one of our double rooms.On the contrary, we are disappointed to learn of the housekeeping issue that you raised, and we will ensure your comments are passed on to avoid any oversights in the future.Please note, our prices are in line (and, in some cases) lower than other 4-star hotels in the area.We hope we get the opportunity to welcome you again in the future.Warm regards,Liam
8/10 Buono
Linda
Viaggio con la famiglia
8 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Checking in was easy and efficient. Stayed for a family wedding. Ushers did not show wedding party to his and her sides of the ceremony room. Food was very good but sweet was changed last minute and people not liking cheesecake were not allowed to have ice cream as an alternative. Wedding room was brilliant and bedroom was spacious and well set out. The price of drinks was far too expensive and for this reason alone I would not recommend this hotel.
Linda
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services Manager , il giorno 9 apr 2024
Hello, Linda- Thankyou for taking the time to leave a review following your recent visit. I will ensure your feedback gets sent across to the relevant team to ensure we are making the correct improvements within the hotel. We hope to welcome you back in the near future
10/10 Eccellente
Maria
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a very warm welcome from Liam when I arrived at the hotel; the reception area was very clean, smelt gorgeous because of the lovely products at the spa shop, and Liam was friendly, knowledgeable and accommodating when I asked for my room to be in a quiet area of the hotel; my room was beautiful and spacious with soft towels, comfy pillows, and lovely spa toiletries. The breakfast in the morning was superb. I had a wonderful stay and I look forward to returning. It is a very well run hotel with a super team of staff.
Maria
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Services Manager, il giorno 8 apr 2024
Hello, MariaThank you for taking the time to leave a review following your visit. I am so pleased to hear that you found that our hotel ticks all the boxes and that your visit was enjoyable and relaxing - especially the mid-suite room that you occupied.We will ensure your lovely comments about the staff, in particular Liam will get passed on as I'm sure this will help motivate to keep the high standards he has set on service given to all guests.We hope your amazing experience on this occasion will inspire a return in the future should you be nearby to the area.Kind regards,Corey
8/10 Buono
Jonathan
Viaggio di coppia
7 apr 2024
Spa described in hotel description but no actual spa
Jonathan
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services Manager, il giorno 8 apr 2024
Hello, JonathanThank you for taking time to leave feedback.We apologise if there has been any misunderstanding with the facilities included in the hotel. The Spa is located on the first floor and includes two treatment rooms with a relaxation area, however there's currently no wet facilities such as jacuzzi, sauna etc. In order to gain access, you would be required to book an appointment with a therapist. However, we are pleased to hear you enjoyed your stay with us and hope we get the opportunity to welcome you again in the future.Kind regards,Liam
10/10 Eccellente
Lisa
Viaggio di coppia
1 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was lovely and front of house staff were very friendly , the only downside was the plates at breakfast are not heated which causes the buffet breakfast to go cold quickly
Lisa
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services Manager , il giorno 1 apr 2024
Hello, Lisa- Thankyou for taking the time to leave a review following your recent visit. I am delighted to hear you enjoyed your stay with us and received excellent hospitality from the team. I will ensure to pass on your feedback to the head of our F&B team regarding heated plates. We hope to welcome you back in the near future!
10/10 Eccellente
Heather
31 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and modern
Heather
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services Manager , il giorno 2 apr 2024
Hi Heather, Thank you for taking the time to leave our hotel a review, I am pleased to hear that you enjoyed your recent stay with us and I will ensure to pass across your feedback to the team who I am sure will be thrilled by your feedback. We look forward to welcoming you back to the hotel in the near future. Kind regards Corey
8/10 Buono
Sarah
Viaggio di coppia
29 mar 2024
Mi è piaciuto: Servizi
Great place to stay
Sarah
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services Manager , il giorno 29 mar 2024
Thank you for taking the time to leave our hotel a review.I am pleased to hear that you enjoyed your recent experience with us and we hope to welcome you back to WILDES in the near future. Warm Regards Corey
2/10 Terribile
Kerstin
Viaggio con la famiglia
26 mar 2024
Frühstück nur von 8 bis 10. Sehr dunkler Flur um in sein Zimmer zu kommen. Es war an dem Wochenende eine Hochzeit im Hotel, was uns vorher nicht mitgeteilt wurde, daher die ganze Nacht sehr laut. Plus ein Fehlfeueralarm in der Nacht. Es gab dazu keine Entschuldigung von der Rezeption und daher kann ich insgesamt dieses Hotel nicht empfehlen.
Kerstin
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Services Manager, il giorno 28 mar 2024
Hello, Thankyou for taking the time to leave feedback following your recent visit with us. The fire alarm system is put in place to save your life, our team do not apologise for this however we thank guest for their understanding. With regards to weddings taking place at the hotel, we ensure to call our guests prior to their arrival and inform them of any events taking place so we can allocate correct rooms. Thankyou for Choosing WILDES Derbyshire
10/10 Eccellente
James
Viaggio con la famiglia
26 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel with very high standards. Very helpful and polite staff, excellent restaurant. Room was fantastic.
James
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services Manager, il giorno 26 mar 2024
Hello, James-Thankyou for taking the time to leave feedback following your recent stay. I am delighted to hear you enjoyed your visit with us, and received excellent hospitality from our team. We hope to welcome you back in the near future
8/10 Buono
Nik
25 mar 2024
Nik
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services Manager, il giorno 14 apr 2024
Hello, NikThank you for providing a rating.We are pleased to see you thoroughly enjoyed your recent visit and we hope to see you again in the future.Kind regards,Liam
8/10 Buono
Mark
Viaggio di coppia
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms are good quality and value
Mark
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services Manager, il giorno 25 mar 2024
Hi Mark, Thank you for your feedback.I am pleased to see that you enjoyed your recent stay with us and will ensure to pass across your feedback onto the team who I am sure will be motivated by your kind words Corey
10/10 Eccellente
David
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stopped for 1 night, great hotel, restaurant and service was great and the bath in the rooms was fantastic
David
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services Manager, il giorno 24 mar 2024
Hello, David-Thankyou for taking the time to leave a review following your recent visit. I am delighted to hear you enjoyed your stay with us. We hope to welcome you back in the near future
6/10 Soddisfacente
Claire
23 mar 2024
Claire
Soggiorno di 2 notti a marzo 2024
Risposta di Reception Team, il giorno 13 apr 2024
Hi Claire, Thank you for taking the time to leave our hotel a score, I am disappointed to hear that you did not enjoy your recent stay with us, I will ensure to conduct a internal investigation to ensure that we are able to make improvements for the future. We do hope to welcome you back to WILDES Derbyshire in the near future. Kind regards Craig
10/10 Eccellente
Geoffrey
Viaggio con la famiglia
23 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We enjoyed our short stay in this very pleasant hotel. The staff were excellent. Dining was a delight. Underfloor heating controls somewhat of a mystery. However pleased to return to this venue in the future.
Geoffrey
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services Manager, il giorno 26 mar 2024
Hello, Geoffrey- Thankyou for taking the time to leave a review following your recent stay. I am delighted to hear you enjoyed your visit and received excellent hospitality from the team, We hope to welcome you back in the near future
6/10 Soddisfacente
robert
Viaggio di coppia
17 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bedroom was clean and tidy ,missing some comfortable chairs for when watching tv or relaxing in room. You have to sit on the bed .the music from the wedding down stairs got noisy in the room even tho we where put on the second floor.the base from the music was turned down around 10.30 pm after I had contacted reception.everything was fine after that which we was happy about as we wanted a quiet night away. No complaints about breakfast buffet style and everything you would need for breakfast.overall we enjoyed our stay. just a shame about the noise from downstairs.i suppose as we booked last minute rooms away from function rooms where already taken.we would stay again but in a room away from function rooms.
robert
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services Manager, il giorno 18 mar 2024
Hi Robert, Thank you for taking the time to leave our hotel a review! I am disappointed to hear that you did not enjoy your recent stay as much as you would have liked. I will ensure to take a look into your feedback regarding the chair to ensure we are always looking into the small details. The music from the wedding should not be heard on the second floor of the hotel, and can only apologise for this as this is not our normal practise. I am pleased to hear that the team did resolve this for you immediately so that you could enjoy a comfortable nights sleep. I am pleased to hear that you enjoyed your stay overall and hope that we are able to welcome you back to WILDES Derbyshire in the near future. Kind regards Corey
10/10 Eccellente
Christine
10 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Christine
Soggiorno di 1 notte a marzo 2024
Risposta di Reception Team, il giorno 12 mar 2024
Hello, Christine Thank you for providing a rating.We are delighted to see you thoroughly enjoyed your recent visit and we hope this will encourage a return in the future.Kind regards,Liam
8/10 Buono
Joyce
10 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Joyce
Soggiorno di 2 notti a marzo 2024
Risposta di Reception Team, il giorno 12 mar 2024
Hello, JoyceThank you for providing a rating.We are pleased to see you was satisfied with your recent stay and we hope we get the opportunity to welcome you again in the future.Kind regards,Liam
10/10 Eccellente
Jason
Viaggio con famiglia e bambini piccoli
9 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely venue for a my daughter’s wedding, friendly staff and beautiful food. My only criticism is over priced drinks £7.20 a pint rip off. I definitely wouldn’t be coming back at them prices
Jason
Soggiorno di 1 notte a marzo 2024
Risposta di Reception Team, il giorno 11 mar 2024
Hello, JasonThank you for taking the time to leave feedback.We are delighted to hear the wedding was a huge success for your daughter's special day, and you all received excellent hospitality from the entire WILDES team.Please note, our prices are in line (and, in some cases) lower than other 4-star hotels in the area.We hope we get the opportunity to see you again in the future.Kind regards,Liam
10/10 Eccellente
Linda
9 mar 2024
Linda
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Services Manager , il giorno 29 mar 2024
Thank you for taking the time to leave our hotel a review.I am pleased to hear that you enjoyed your recent experience with us and we hope to welcome you back to WILDES in the near future. Warm Regards Corey
4/10 Scarso
Rachel
Viaggio di coppia
3 mar 2024
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hard uncomfortable bed, noisy air conditioning unit in room,also very very dusty and poorly lit corridors,asked for more tea coffee and milk for room which we never received.
Rachel
Soggiorno di 1 notte a marzo 2024
Risposta di Reception Team, il giorno 4 mar 2024
Hello, RachelThank you for taking the time to leave feedback.We are saddened to hear you didn't enjoy a relaxing stay in one of our double rooms, and your comments will be passed onto the relevant departments for review.The corridor lights are dimmed to a certain setting with intention to create a quiet environment for all guests.We also apologise for your request of extra milk and tea/coffee not being fulfilled on this occasion, this situation doesn't normally occur and we will do all we can to ensure it doesn't happen again.Please accept our sincerest apologies for the inconveniences you were caused as this is not the image we wish to portray, and we hope this doesn't prevent you returning in the future.Warm Regards,Liam
2/10 Terribile
Baz
Viaggio di coppia
26 feb 2024
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Extremely rude manager. Upon travelling from Scotland we were notified after 9pm that the suite we had booked for the night wasn’t available. The manager very arrogantly blamed Expedia saying it’s a third party service and it’s not the hotel’s fault. Why work with Expedia then ? She finally offered us an alternative room instead of a suite at £158 over the phone which then was inflated in price upon arrival once again blaming Expedia. She wouldn’t let us cancel the Expedia booking for the suite which wasn’t available nor would she honour the price she quoted us over the phone. Worse experience I have ever had in any hotel. There was a function and loud music playing till midnight. Once again rather than apologise she countered by telling us it’s an “events hotel”. Prior to this stay there was a power outage too and no electricity for multiple hours. Save yourself the trouble and find an alternative hotel with a competent manager.
Baz
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services Manager , il giorno 26 feb 2024
Thank you for your much appreciated feedback. I a m sorry to hear of your disappointment with regards to your recent stay. Expedia is indeed a third party agent therefore any amendments to your reservation would need to be confirmed with Expedia. We tried to contact you on several occasions, prior to your arrival, to discuss your reservation. A partial refund of 50 was completed upon your arrival, therefore adhering to the room price quoted to you . I will ensure that your comments are directed to the relevant departments and would like to thank you for staying with Van Dyk by Wildes. Kind regards Sarah
8/10 Buono
Diane
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a lovely hotel and food is always good.
Staff are friendly.
Drinks are overpriced
Diane
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception Team, il giorno 26 feb 2024
Hello, DianeThank you for taking the time to leave feedback.We are delighted to hear you received excellent hospitality from the entire Van Dyk team, and you enjoyed the dining experience in one of our contemporary restaurants, the Orangery.Please note, the hotel prices are in line (and, in some cases) lower than other 4-star hotels in the area.We hope we see you again soon.Kind regards,Liam
8/10 Buono
Nichola
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nichola
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services Manager , il giorno 28 feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent stay with ourselves and that you enjoyed the meal in the restaurant. I will ensure to pass across your feedback to the WILDES team who I am sure will be thrilled by your kind words. We do hope to welcome you back to WILDES Derbyshire in the near future. Kind regards Corey
10/10 Eccellente
George
Viaggio di coppia
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good except for the ruddy noise , when we were told it was air conditioning.
Poor night’s sleep.
George
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception Team, il giorno 26 feb 2024
Hello, GeorgeThank you for taking the time to leave feedback.Please be advised the hotel has a central ventilation system designed to extract stale air from the rooms and pipe it to an air handling unit. Furthermore, the extractor fan in the room circulates fresh air in, and ensures the temperature of the room is regulated to a comfortable degree. We are disappointed to hear you weren't totally satisfied with your stay, however we hope this won't be a lasting impression of the hotel and you will revisit in the future.Kind regards,Liam
10/10 Eccellente
Nicola
Viaggio con la famiglia
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pretty location, Beautiful decor, excellent staff and food
Nicola
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception Team, il giorno 26 feb 2024
Hello, NicolaThank you for taking the time to leave feedback.We are delighted to learn of your admiration for the hotel amenities, and you received excellent hospitality from the entire Van Dyk team.We hope we get to welcome you again in the future.Kind regards,Liam
2/10 Terribile
Baz
23 feb 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Baz
Soggiorno di 3 notti a gennaio 2024
Risposta di Reception Team, il giorno 26 feb 2024
Hello, BazThank you for your rating.We are disappointed to learn you didn't enjoy your recent stay.If you would like to provide us with further information about the issues you encountered, please forward this onto the Guest Services team and we will be more than happy to investigate further.We hope this experience won't be a lasting impression of the hotel and we get the opportunity to see you again in the future.Kind regards,Liam
10/10 Eccellente
Nicole
Viaggio di coppia
19 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable room, high quality hotel, 24-hour gym, electric car charging, very friendly and helpful staff
Nicole
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception Team, il giorno 20 feb 2024
Hello, NicoleThank you for providing feedback.We are delighted to learn of your admiration for the facilities and you received excellent hospitality from the entire Van Dyk team.We hope your experience on this occasion will inspire a return in the future.Kind regards,Liam
10/10 Eccellente
Emma
Viaggio di coppia
18 feb 2024
Mi è piaciuto: Servizi
Impeccable standards all round - welcoming efficient staff, delicious food, comfortable beds and facilities! The only thing I would say was a down side were the expensive drinks at the bar. All in all a fantastic night away.
Emma
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception Team, il giorno 20 feb 2024
Hello, EmmaThank you for taking the time to leave feedback.We are pleased to hear you had an outstanding stay at our resort and we hope this experience will inspire a return in the future.Kind regards,Liam
10/10 Eccellente
Amelia
18 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amelia
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services Manager, il giorno 21 feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent stay with us here at Van Dyk and hope that we are able to welcome you back to hotel in the near future. Kind regards Corey
4/10 Scarso
Peter
Viaggio di lavoro
15 feb 2024
Mi è piaciuto: Pulizia e personale e servizio
We were staying 2 nights ( the second being Valentines) so the night before we said we had better book a table only to be told the restaurant was fully book with outside diners so we had to go out & find somewhere else - personally this is very poor form - ours weren't a last minute booking so they knew how many were staying in the hotel so not to allow for guests leaves me to think they dont care - we may think twice before booking again
Peter
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services Manager, il giorno 21 feb 2024
Thank you for your feedback. I am disappointed to hear that you did not enjoy your recent stay with us, our team did call all of our guests to see if the would like to make a table booking and this is also in the email confirmation to make a table booking with the room booking. Unfortunately we do not block out tables for guests as not all guests want to dine in the hotel on the evening as we have a wide customer range, meaning the hotel would their for loose out on other guests. We do hope you understand the reasoning for this and hope to welcome you back to the hotel in the near future. Kind regards Corey
10/10 Eccellente
John
14 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent hotel, very friendly staff, food was superb, robot waiters were definitely a talking point!! will definitely be staying there again
John
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services Manager, il giorno 21 feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent experience with us here at Van Dyk, our robot waiters create a unique dining experience to which we are extreamly proud of. We do hope to welcome you back to the hotel in the near future. Kind regardsCorey
10/10 Eccellente
Nancy
13 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very pleasant stay
Nancy
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception Team, il giorno 14 feb 2024
Hello, NancyThank you for your rating.We are delighted to hear you thoroughly enjoyed your recent visit, and we hope this inspires a return in the future.Kind regards,Liam
6/10 Soddisfacente
Robert
12 feb 2024
Robert
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services Manager, il giorno 21 mar 2024
Hi Robert, Thank you for your feedback. I am pleased to see that you enjoyed your recent stay with us and will ensure to take a look into areas that we would have been able to improve your score. We look forward to welcoming you back to WILDES Derbyshire in the near future. Kind regards Corey
6/10 Soddisfacente
Scott
12 feb 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Scott
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services Manager, il giorno 21 feb 2024
Thank you for your score. I am pleased to see that you mostly enjoyed your recent stay with us and hope to welcome you back to the hotel in the near future. Kind regards Corey
10/10 Eccellente
Ricky
11 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
After paying for the executive suite when we arrived we got put in the old hotel. The room was very old fashioned and basically not very executive at all . But after going to reception and complaining the manager was very helpful and gave me a cheaper room in the new hotel but no offer of compensation for what I experienced when I arrived which I was not expecting at all. Make sure when booking if you want a nice stay in the hotel you ask which bit your room is in.
Ricky
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services Manager , il giorno 28 feb 2024
Thank you for taking the time to leave our team a review. I am pleased to see that you enjoyed your recent stay with ourselves despite the issue that you faced with your room. I will ensure to take a look into the room that you was allocated originally to ensure that it is to our usual standards. Unfortunatly we are not able to offer any discounts on third party bookings as the rates are set through the agent not the hotel, However we will ensure to take a look into this to see if their is anything further that we are able to offer. We do hope to welcome you back to WILDES Derbyshire in the near future. Kind regards Corey
8/10 Buono
SARA
Viaggio di gruppo, Viaggio di coppia
5 feb 2024
Inside hotel was lovely but outside a bit rough with bins everywhere… more could be done to hide these
SARA
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services Manager , il giorno 9 feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent feedback. I will ensure to take a look into your feedback regarding our outdoor arears to the rear of the hotel, to see where we are able to improve. Kind regards CoreyGuest Services Manager
10/10 Eccellente
Sue
Viaggio di coppia, Viaggio con la famiglia
4 feb 2024
Beautiful place, wonderful setting
Rooms very tasteful
Love this place
Sue
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception Team, il giorno 6 feb 2024
Hello, Sue Thank you for providing feedback.We are delighted to learn of your admiration for the facilities, and you experienced a pleasant stay with us recently.We hope to see you again soon.Kind regards,Liam
10/10 Eccellente
Rachel
4 feb 2024
Rachel
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Services Manager, il giorno 21 mar 2024
Hi Rachel, Thank you for your feedback,I am pleased to see that you enjoyed your recent visit with us here at WILDES Derbyshire and that we met your expectations on this occasion.We look forward to welcoming you back for another luxury stay in Derbyshire. Kind regards Corey
10/10 Eccellente
Katie
Viaggio di gruppo, Viaggio di coppia
4 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely amazing day & night with excellent service
Katie
Soggiorno di 1 notte a febbraio 2024
Risposta di Reception Team, il giorno 6 feb 2024
Hello, KatieThank you for your feedback.We are so pleased to hear you received excellent hospitality from the entire Van Dyk team throughout your time with us, and we sincerely hope this would inspire a return to our resort in the future.Kind regards,Liam
10/10 Eccellente
David
4 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
David
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services Manager , il giorno 9 feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent visit to the hotel and look forward to welcoming you back in the near future. Kind regards Corey
8/10 Buono
Lucy
2 feb 2024
Lucy
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services Manager , il giorno 9 feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent visit to the hotel and look forward to welcoming you back in the near future. Kind regards Corey
8/10 Buono
Viaggiatore verificato
Viaggio di lavoro
2 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very good but include the gym please!
The important bits are all there. Good bed and shower, who place very clean and staff lovely. Breakfast included was decent/average. Food and drinks in the restaurant very nice although a little expensive. I thought charging an extra £10 for gym access isn't cool, nearly all hotels include this and it was a fairly small gym. I also enquired about late check out and this was £50, basically 2 thirds of the room rate. Happy with my stay and would likely stay again, but could be improved a little.
Viaggiatore verificato
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception Team, il giorno 6 feb 2024
Thank you for taking the time to leave a review based on a recent stay.We are pleased to hear you enjoyed a relaxing stay, and the service received from all members of staff was to a high standard.Please be rest assured your comments about any "extras" the hotel provide will be taken on board and are completely valued. Furthermore, we shall pass your feedback onto the relevant departments for review as we are actively looking for ways to improve aspects so all guests are satisfied every time.Hope to see you again in the future for another pleasant stay.Kind regards,Liam
10/10 Eccellente
Mark
1 feb 2024
Mark
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services Manager , il giorno 9 feb 2024
Thank you for your feedback. I am pleased to hear that you enjoyed your recent visit to the hotel and look forward to welcoming you back in the near future. Kind regards Corey
10/10 Eccellente
Nicola
28 gen 2024
Mi è piaciuto: Pulizia e personale e servizio
Nicola
Soggiorno di 1 notte a gennaio 2024
Risposta di Reception Team, il giorno 6 feb 2024
Hello, NicolaThank you for providing a rating of your recent stay.We are delighted to see you enjoyed your visit and we hope the experience on this occasion inspires a return in the future.Kind regards,Liam