Hello Jose A,Thank you for your rating and for sharing your experience with us! We're glad to hear that overall you had a pleasant stay, enjoying our breakfast, friendly staff, and comfortable accommodations. We'll make sure to address the issue with the right-hand lobby elevator to improve our service for future guests. We hope to have the opportunity to welcome you back and earn that extra star in the future! If there's anything specific we can do to enhance your next stay, please don't hesitate to let us know.

Hello Jose,Thank you very much for the top rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we're thrilled to have met your expectations. We look forward to the opportunity to welcome you back for another wonderful stay in the future. If there's anything we can do to make your next visit even better, please feel free to reach out.

Hello Susanna,Thank you for sharing your detailed feedback with us. We're glad to hear that you appreciated the recent renovations in the room and the variety of amenities provided. We'll certainly take note of your comments about the shower drain and the comfort of the bed to ensure a more enjoyable experience for our guests in the future. We apologize for any inconvenience regarding the lack of hand soap and a comfy chair in the room. We do provide bar soap at our front desk upon request while we are still completing renovation in which hand soap and lotion are being installed.We're pleased that you found the range of pillows helpful and enjoyed the selection of breakfast items, including the Bob Evans sandwiches (only provided temporarily due to the renovation constraints), yogurt, hard-boiled eggs, and muffins. We appreciate your understanding during our renovation period. Moving forward, we want to assure you that we are now offering our full hot breakfast, Holiday Inn Express style, with a wide range of delicious choices.Your kind words about our attentive staff mean a lot to us, and we'll be sure to pass along your compliments to them.If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better experience soon.

Hello Martin,Thank you for bringing this to our attention. We sincerely apologize for any instances where our staff appeared less than friendly or welcoming. We strive to ensure that all our guests feel valued and appreciated during their stay, and we take your feedback seriously.We will address this matter with our team to ensure that all interactions with guests are conducted with the utmost professionalism, courtesy, and warmth. Our goal is to create a positive and welcoming atmosphere for every guest, and we're committed to making the necessary improvements.Please know that your feedback is invaluable to us, and we appreciate your candor in helping us identify areas for improvement. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We want to ensure that your next visit with us exceeds your expectations.

Thank you for bringing these concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. Your feedback is invaluable to us as we strive to continuously improve our services.We apologize if we did not communicate breakfast times upon arrival. We do have signage in our elevators and a large sign on the 1st floor with times listed. We are so sorry for the absence of soap at the bathroom sink and have coached our team to ensure that such oversights are rectified promptly. We're thrilled to hear that you found our staff to be fantastic, and we'll make sure to pass along your compliments to them. Please know that we are committed to providing a seamless and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Thank you for choosing to stay with us.

We're thrilled to hear that overall, your experience was exceptional. We apologize for any inconvenience regarding the parking situation due to construction, and appreciate your feedback. We're continuously striving to improve our services, and your input helps us in this endeavor. Should you choose to stay with us again, please don't hesitate to reach out to our team so we can assist in finding a suitable parking solution for you. Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future.

We're delighted to hear that our front desk staff made a positive impression during your stay! Providing exceptional service and assistance is our top priority, and we're thrilled that they could enhance your experience. Thank you for recognizing their efforts, and we hope to have the pleasure of welcoming you back soon!

Our team is dedicated to providing exceptional service, and we always strive to improve based on the feedback we receive. If there are any specific areas where we can enhance our services or amenities, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.

We're truly sorry to learn that your experience fell short of expectations. Your feedback is incredibly valuable to us, and we would appreciate the opportunity to better understand the areas where we can improve. If you're open to it, please feel free to share more details with us so we can address any concerns you may have had. Our goal is to ensure every guest has a positive experience, and we're committed to making things right. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.

Thank you so much for your glowing review and perfect score! We're thrilled to hear that you enjoyed our newly renovated rooms and apologize for the shortage of parking due to renovation/construction. Your satisfaction is our top priority, and we're delighted that you had a wonderful experience with us. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!

Good Afternoon Antonio,Thank you so much for staying with us and for this feedback. We are currently undergoing a renovation which will be completed by April. We hope you give us another opportunity to service your hospitality needs in the future.

We're genuinely sorry to hear that your experience fell short of your expectations. Your satisfaction is incredibly important to us, and we'd like to understand more about where we may have missed the mark. If you're comfortable sharing additional details about your concerns, we're here to listen and address them promptly. Our aim is to ensure every guest enjoys a comfortable and enjoyable stay, and we're committed to learning from this feedback to improve. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

Thank you so much for this feedback. We do look forward to serving your hospitality needs in the future.

Hello Tristina,Thanks for providing feedback regarding your time with us. We appreciate you allowing us to serve your lodging needs and are so very sorry for the ant issue. We have contacted our exterminator, as a result of your concern. Hopefully, we were able to make things right before you departed. Thanks again, and please take care!

Hello Kristi,Thank you for providing feedback regarding your most recent visit to our property. We are deeply sorry for the issues you experienced. We are glad that we were able to get you moved to another room. We have used your concerns as a coaching opportunity for our staff. We do hope that you will see us again in the not too distant future.

Thank you so much

Hello Stephanie,Thank you so much for providing feedback from your most recent stay. We are very sorry that you had such an uncomfortable night, as your comfort is a priority to us. I wish we could have made things right for you before you left. We are in the process of renovating all guest rooms, which includes brand new beds; very exciting. We should be complete within the next month. Hopefully, you had great interactions with our friendly team. We do look forward to serving your future lodging needs.

Good Afternoon, I am so sorry that was your experience when you stayed with us. however we are currently undergoing renovation and would love to serve you again in the future.

Thank you so much. We are pleased that you enjoyed your stay.

Thank you so much. We do pride ourselves on giving our guests an amazing experience. We are currently undergoing renovations. Hopefully your next stay with us will be exceptional.

Hello Alisia,Thank you so very much for allowing us to serve your lodging needs! We would love to have you back in the near future. Please note, we are currently under renovation and will be like-new this Spring. See you soon!

Hello Richard,Thank you for sharing feedback regarding your most recent visit. I am so very sorry for our accommodations. I understand how uncomfortable your stay must've been. I am pleased to inform you that we are currently undergoing a major renovation and should be like-new by Spring. We do hope that you will come back and see us!

Thank you for staying with us. We look forward to servicing your lodging needs in the future

Hello Erick,Thank you so very much for this great review! We look forward to having you back in the near future. Please note, we are undergoing a major renovation and will be like-new by Spring.

Hello Traci,Thank you so very much for this great review! We look forward to having you back in the near future. Please note, we are undergoing a major renovation and will be like-new by Spring.

Hello Craig,Thank you so very much for this review. We look forward to having you back in the near future. Our goal is to exceed your expectations. Hopefully we can do that next time. Please note, we are undergoing a major renovation and will be like-new by Spring.

Hello Dawn,Thank you so much for your feedback. I am so very sorry that you did not enjoy your accommodations. We would have loved to make things right before your left our property. Nonetheless, we do hope that you will give us another chance. We are undergoing a major renovation and will be like-new in Spring. Thanks again Dawn :)

Hello Tiffany,Thank you so much for allowing us to serve your lodging needs! We are very pleased to know that you had an enjoyable experience and we certainly look forward to having you back! Happy Holidays : )

Hello Tiffany,Thank you so much for allowing us to serve your lodging needs! We are very pleased to know that you had an enjoyable experience and we certainly look forward to having you back! Happy Holidays : )

Hello LaToya,Thank you so much for allowing us to serve your lodging needs! We are very pleased to know that you had an enjoyable experience and we certainly look forward to having you back! Happy Holidays : )

Hello Tylicia,Thank you so much for allowing us to serve your lodging needs! We are very pleased to know that you had an enjoyable experience and we certainly look forward to having you back! Happy Holidays : )

Hello Anonymous,Thank you so much for allowing us to serve your lodging needs! We are very pleased to know that you had an enjoyable experience and we certainly look forward to having you back! Happy Holidays : )

Hello Mary,Thank you so much for this great review! We appreciate you taking the time to share this feedback. We hope to have you back in the near future!

Hello Marvin,Thank you so much for this great review! We are very happy to know that you had a wonderful experience. We look forward to having you back in the near future!

Hello Corey,Thank you so much for sharing feedback regarding your most recent visit to our property. I am so very sorry that you had such a lackluster experience. I understand the importance of a good night's rest; we apologize that your bed was uncomfortable. I am pleased to inform you that we are currently undergoing a major renovation. We will be like-new in the Spring. We would love to have back!

Hello Charles,Thank you so much for providing feedback regarding your most recent visit. I am so very sorry that you did not have a pleasant experience. If you would like to chat, please do not hesitate to contact me directly at crestwood@ipdhospitality.com. Please note, we are currently undergoing a major renovation and will be a like-new property in the Spring. We would love to have you back!

Hello Kaelynn,Thank you so much for sharing feedback regarding your most recent visit to our property. While we are very pleased to know that you had great interactions with our team, we are so very sorry that you did not have the best experience. We are pleased to inform you that we are undergoing a major renovation and will be like-new by Spring. We do hope that you'll come back and visit. Thanks again!