Good afternoon Daivon,I'm sorry you didn't enjoy your time at our property. If you would be so kind as to tell me what happened, I'll look to fix the problem as quickly as possible.

Good afternoon Jasmine,I'm sorry to hear you had such a negative experience at our property. We pride ourselves on delivering top-notch service, and clearly we did not reach our usual standard. I didn't get a chance to talk to you while you were, but I did put points on your IHG account as an apology for your substandard stay. It's my hope that you'll consider us again in the future.

Good afternoon Sherry,Thank you so much for the kind review. Our partnership with the Naval base is something we pride ourselves on, and we strive to go above and beyond for our brave military men and women, as well as their families. We hope you stay with us soon!

Hello Shanika,Thank you for choosing to stay with us. I'm sorry to hear that there were some cleanliness issues with your room. I will get with the housekeeping team and figure out what went wrong there. Thank you again, and I hope you give us another chance in the future.

Good afternoon Janicesy,Thank you very much for the five-star review. We're glad you had such an exemplary stay. We're looking forward to your next visit!

Hello JudithThank you so much for the glowing review! Our welcoming staff and clean rooms is something we pride ourselves on, and we're glad you appreciated those aspects of our hotel. Can't wait to see you again on your next visit!

Good afternoon Leticia! We're glad to hear that you had a nice stay at our hotel. We make great strides to deliver top-notch customer service and provide clean rooms, so it's great to hear we delivered on both counts. We hope to see you again!

Good afternoon Rhoda,Thank you for your positive review, I'm glad to see our clean rooms and welcoming staff made your stay all that much more enjoyable. We can't wait to see you again!

Hey Jocelyn,We greatly appreciate the positive review, we can't wait for your next visit!

Thank you Mayleene for taking the time to rate our property, and we are glad to hear you had a nice stay and enjoyed our hotel. We hope to get the opporunity to service you again in the future.

Thank you Valencia for your review. We are happy to hear you enjoyed your stay overall, and sorry to hear that you experienced some maintenance issues during your stay. I will be following up with the maintenance department to make sure we are staying on top of things. We appreciate your feedback as it helps us to improve in the guest experience. We hope you consider staying with us again in the future!

Thank you Marsha for your review! We are so happy to hear you had another wonderful stay at our property! We hope to continue to serve you whenever you are in the Waukegan area!

Hello Melissa. Thank you for taking the time to rate our property. We are sorry to hear that you did not have a good experience with our property. We strive to provide exemplary service, and are saddened to hear this was not the case for you. We appreciate guest feedback as it helps us to find ways to improve in the customer experience.

Hey Sally,We're sorry to see that you did not have a good stay at our hotel. We hope to make it up to you on your next stay, should you give us another chance.

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHICAGO NORTH-WAUKEGAN-GURNEE.I would like to start by apologizing to you for not meeting your expectations. We do have a preventative pest control system in place, but will be following up with maintenance regarding the issues you had with ants your room, and to also test and check all of our guest room phones.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

Thank you Eileen for taking the time to rate the property, and we are glad you enjoyed your stay. We hope you consider staying with us again if you are ever back in the area.

Hello Lakesisha. We are sorry to hear that things did not go quite as planned. We usually don't have elevator issues and a technician was called to repair, but I can only imagine how frustrating that must have been for delays to getting to your room.We also are sorry to hear you had noisy neighbors. Most guests are considerate of their neighbors, and we do address noise complaints when the arise. We hope you will reconsider staying with us in the future to show that this was an exception and not the norm.

Greetings Marialy! Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. Congratulations to your sailor! We are proud to see the families celebrate the amazing accomplishments of these sailors, and we are honored you chose our location for this momentous event.

Thank you Natania for ranking our hotel. It appears you had a great stay, and we are happy to hear you had a good experience! We hope you consider staying with us again in the future.

Thank you Dayla for taking the time to rate and review our hotel. We are happy to hear you had a wonderful stay, and we hope to see you again in the near future.

Thank you Joanne for taking the time to review our property. We are glad you enjoyed your stay with us, and the staff was friendly and accommodating. We hope you consider us again in the future.

Thank you Rosalia for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope you consider us again in the future.

Hello Stephanie. I first want to apologize for issue you had with your stay at our property. We take guest satisfaction very seriously and sorry this was the experience you had. We do have a preventative pest control program in place.I am not sure why that was the only solution offered to you. Please feel free to contact the hotel and ask to speak to the General Manager, so I can personally further assist you and follow up with the issue you had with your room.

Hello Renita. I am so sorry that you did not have a pleasant experience with us. I will be sharing your review with my maintenance and housekeeping staff.We appreciate your feedback as we look to improve in the customer experience.

Thank you Michelle for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope you consider us again in the future.

Thak you for taking the time rate our hotel, Willie. We are happy to hear you enjoyed your stay. We hope you consider us again if you are ever back in the area.

Thank you Nathan for taking the time to review our property. We are happy you enjoyed your stay with us. We will pass your kind comments to our Desk Team. We hope you consider us again in the future.

Thank you Winston for taking the time to review our property. We are happy you enjoyed your stay with us and enjoyed our breakfast options. We hope you consider us again in the future.

Thank you Deonte for taking the time to review our property. We are happy you enjoyed your stay with us. We hope you consider us again in the future.

Thank Jose for taking the time to rate our property. We are happy that you enjoyed your stay with us. We hope you consider us again in the future.

Thank you Anna for your positive review regarding our property. We are so happy that you enjoyed your stay with us, and that there were many things for you to do in the area. Congratulations to your sailor. We hope you consider us again if you are back in the area.

Thank you for taking the time to review our property. We would like to thank you for choosing our location for your lodging solution. We are pleased to hear that you enjoyed your stay with us and that we were able to make your stay a pleasant one. We hope you consider us again if you ever back in the area!

Greetings Alejandro! Thank you so much for taking the time to rate our hotel. We are so happy to hear you had a wonderful stay! We hope to get the opportunity to service you again in the future.

Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay and the breakfast and were able to utilize some of the nearby activities. We hope to have the opportunity to serve you again in the future

Thank you for taking the time to review our property. Congratulations to your sailor and thank you for choosing our location for your lodging solution. We are glad that you enjoyed your stay with us and that we were able to make your stay as convenient as possible. We hope you consider us again if you ever back in the area!

Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay with us. We hope to have the opportunity to serve you again in the future

Thank you Emiliana for taking the time to review our property. Congratulation to your sailor and thank you for choosing our location for your lodging solution. We are glad that you enjoyed your stay with us. We hope you consider us again if you ever back in the area!

Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay and our complimentary breakfast. We hope to have the opportunity to serve you again in the future

Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay and that the staff was friendly and helpful. We hope to have the opportunity to serve you again in the future

Thank you for your feedback. We are happy to hear that you enjoyed your experience with our staff, but sorry to hear we fell short in providing you extra towels when requested. We use feedback like yours to help us improve in the customer experience. We hope you consider us again if you ever back in the area.

Greetings Lynda. Thank you for taking the time to rate your stay at our property. We are sorry that you did not enjoy your stay. Please feel free to call the hotel and ask to speak to the General Manager. I would be more than happy to follow up to find out what went wrong, and how we can better improve our services.

Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay overall. We hope to have the opportunity to serve you again in the future.

Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay overall and that the staff was accommodating and helpful. We hope to have the opportunity to serve you again in the future.

Thank you for taking the time to review our property. We are sorry to hear you did not completely enjoy your stay. If you could let us know a little more about the problems you encountered during your stay we could be of more assistance. We hope to have the opportunity to serve you again in the future.

Thank you Maria for taking the time to review our property. We are glad you enjoyed your stay, and we do apologize for the issue you had with the television. The weather did interfere a couple of times for a bit during the storm, but we were able to get the service to resume. We do our best to respond and resolve issues as they arrise, but sometimes things happen that are out of our control. We appreciate your understanding and apologize for the inconvenience. We hope you will consider us again if you are ever back in the area.

Thank you for taking the time to review our property. We are glad to hear you enjoyed your stay overall. We hope to have the opportunity to serve you again in the future.

Thank you for takin the time to review our property. We are glad you enjoyed your stay, and we hope you consider us again if you ever back in the area.

Greetings Elena! Thank you for taking the time to review our property. We are so sorry for the scare your family had during your stay with us. We can only imagine all the emotions. We are glad to hear your mom ended up being okay and was well taken care of! Congratulations to your sailor! We hope you consider staying with us again if you are ever back in the area.

Thank you Lynneti for taking the time to review our property, and we are glad to hear you enjoyed your stay. We hope to service you again in the future!

Thank you so much for taking the time to review our property. We are happy you enjoyed your stay wih us. We hope you consider us again in the future.