Hi Samuel, your feedback is important to us. We're very sorry to hear the smell of smoke was present in your space. Our team will look into this and work to remedy the issue. Please accept our apologies for the inconvenience. Should you choose to give us another chance, we'd love to show you a better experience.

Hi Craig, thanks for staying with us. It's great you enjoyed the building and your space. We apologize for the noise disturbances. While we do our best to disclose that this is a lively area prone to noise, we understand it can be a bit much. A white noise machine and ear plugs are available upon request. We hope to host you again and show you a better experience.

Hi Janet, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

Hi Michiel, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Jack, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Patricia, your honest feedback is appreciated. We're sorry that noise disrupted your stay. We do our best to disclose that there is noise from the L-train, but we apologize if anything was unclear. Our team is always happy to deliver a white noise machine and earplugs to help with this. If you decide to give us another try, we'd gladly recommend a quieter location for your next visit.

Hi Samuel, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

Hi Patience, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

Hi Bradley, thank you for staying with us and providing a review. We're thrilled to hear you enjoyed your space and the local area. We hope to host you again soon at one of our many properties around the globe.

Hi Erin, your feedback is appreciated. We're saddened to hear your stay fell short of expectations. We do our best to provide disclaimers regarding the cigar bar on the property and apologize if anything was unclear. We have a zero-tolerance policy for smoking in our spaces, and we apologize that you had to deal with that. If you're willing to give us another try, we'd be happy to recommend another property for you for your next stay.