Dear Javirria,We appreciate you taking the time to provide us with valuable feedback, and we are also truly sorry to hear about the issue with recommending Hue tour service from our team.Hue tour was heavily affected by a major flood in Hue city and our staff tried to contact you 3 times to update the flood situation before you decided to book the tour, and this made you misunderstand that the staff intentionally sold activities.We are very sorry for this misunderstanding and for bothering you, and we are also very grateful that in addition to this incident, the efforts of other staff members to provide the best service have been recognized. We hope to have the opportunity to welcome you next time so we can provide better service than ever. We look forward to welcoming you back in the future.Best regards,Hai DinhDeputy General Manager

Dear Mr. Yoshihito,Xin chao from The Blossom Resort Island!Thank you for choosing The Blossom Resort Island as your preferred accommodation while traveling to Da Nang. We truly appreciate the time you spent giving a rating and sharing your feedback on your last stay with us. It is with great pleasure to know that you had a pleasant stay here.We do look forward to welcoming you back to The Blossom Resort Island in the future.Best regards,Hai DinhDeputy General Manager

Dear Raymond,Many thanks for your support and for sharing such kind feedback on your last trip to The Blossom Resort Da Nang - All InclusiveAs a team we strive to deliver exceptional service to all valued guests such as yourself and your kind feedback is a true testimony to the team's efforts, thank you for highlighting this. We hope you had a great time enjoying Onsen, Sauna, Steam sauna, infinity pool, breakfast,..Thanks once again for your support. The team and I hope that we may have the opportunity to welcome you back soon for another great stay.Best Regards,Hai Dinh(Ms.)Deputy General Manager