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Recensioni per Risley Hall Hotel

3 out of 5
Risley Hall Hotel
Derby Road, Risley, Derby, England

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 137 su 542 recensioni" "
Valutazione di 8 - Buono. 169 su 542 recensioni" "
Valutazione di 6 - Soddisfacente. 106 su 542 recensioni" "
Valutazione di 4 - Scarso. 69 su 542 recensioni" "
Valutazione di 2 - Terribile. 61 su 542 recensioni" "

7,2/10

Pulizia

7,6/10

Personale e servizio

5,4/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

5,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a novembre 2018
Risposta di Amy, il giorno 3 dic 2018
Thank you for your feedback, we really do appreciate it!

2/10 Terribile

William

Quite unacceptable
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

John

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Abandoned and empty. No bar, no dining room, no kitchen, car park with giant pot holes and flooded. Bed was uncomfortable. There was hot water
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Tim

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Most of hotel was shut for refurbishment -no bar -no breakfast -no restaurant -no other facilities other than room only -which was NOT what we paid for . Bathroom recently refurbished was excellent -but bedroom lacked central heating and no plug sockets for bedside light- main light fittings in bedroom damaged and mismatched bulbs. Wallpaper hanging off wall in bedroom. Only one member of staff in reception sometimes and she stated Expedia should have told us -Expedia did not know apparently. No member of staff on duty when we checked out either. Requested Expedia chase up and ask for refund /or partial refund .
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Robert

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rubbish staff, very run down. Left after 2 hours
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Jill

Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Jen

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It might be nice when it is finished, but i wouldn't bank on it. Outdated, falling apart, bar/restaurant closed. Workmen all over the building. Breakfast was awful - at last minute told kitchen was closed so no hot food - despite menus on the table for cooked breakfasts. Continental breakfast was not fresh, cheese was sweaty and meat was curling up at the ends, yoghurt was warm, the only safe bet was a packet of coco pops - but then there was no bowls! Shame as building looks lovely on the outside and grounds have lots of potential, but especially for now, I would say steer clear to avoid disappointment.
Soggiorno di 1 notte a febbraio 2024
Risposta di reception team, il giorno 7 mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Terribile

Peter

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was the worst hotel in which we had stayed while visiting Britain for many years. The outside appearance of the hotel is beautiful. The car park, owing to excessive rain, was a muddy bog as it was not paved. The interior has some elegant old furnishings but looks dated and highly neglected. Our room was in the attic and had only skylights with no regular windows. The beds were fairly comfortable. It was a cold day when we arrived - the skylights had been left open and the heating was not working. The staff eventually supplied a stand-up heater. There was no hot water in the bathroom, and showering was painful. The room did. It look clean - there was a proliferation of dust. We ate dinner in the restaurant the first night - the restaurant was cold, we were the only customers, and the food was mediocre. Full English breakfast in the morning was much better. I would not recommend this hotel to anyone. I did not make a formal complaint to the management as the attitude seemed to be that such conditions were par for the course for an older property. I was frankly surprised that the property had a license to be in business.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel reception team., il giorno 7 mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Terribile

Andy

Viaggio di lavoro
Used to be great . But now it’s horrendous and disgusting … dirty , tired , stains everywhere … horrible . If it wasn’t late I would have just turned round and walked out . Shame it used to be so good 20 years ago !!!
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel reception team., il giorno 7 mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Terribile

Denise

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel reception team., il giorno 7 mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

8/10 Buono

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Kevin

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Disaster
Soggiorno di 1 notte a gennaio 2024
Risposta di reception team, il giorno 7 mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Terribile

Paul

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Worst Hotel I have ever stayed in.
Hairs in the bathroom on the floor, insects too! This hotel does not look anything like the photos and is in desperate need of repair. Not clean at all which surely is rule number 1 to get right, Reception staff were great which was the only saving grace.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel reception team., il giorno 7 mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

4/10 Scarso

Robert

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel reception team., il giorno 7 mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Relaxing overnight stay
Great character left in the buildings , wonderful to see original features, need a bit of fresh paint here and there, staff very commendable, very peaceful. 2nd time we have stayed and did not disappoint, will stay again
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Francis

Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

STEVEN

Soggiorno di 10 notti a dicembre 2023
Risposta di Hotel reception team., il giorno 7 mar 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Naomi

Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Jameela

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Steve

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

michael

Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Peter

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Really poor
Booked an executive room which looked absolutely nothing like the photo on on the booking page. Everything is tired, old and doesn't feel clean.
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Ian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Adequate for an overnight stop. Noise pollution from heating system was the only downside. Kitchen was closed, but was informed in advance, so it was fine
Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Gabriele

Viaggio di lavoro
The property could have potential but looks very tired and service could be better
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Sarah

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Christina

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Expecting the worse after reading some other reviews but pleasantly surprised. Beautuful old building, our room had original beams. Ground great fior walking our dog, and the area immediately in front of hotel well maintained. Staff were lovely, very helpful. Booked in again on ti break our return trip from Yorkshire. Looking forward to it. The restaurant was clised fir evening meal, advise pre booking a meal at the Risley Park pub, virtually next door. Also great.
Soggiorno di 1 notte a novembre 2023
Risposta di Lauren - Reception, il giorno 27 nov 2023
Thank you Christina for your kind review, we look forward to welcoming you back on your return trip.

2/10 Terribile

Gary

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel reception team., il giorno 24 ott 2023
Sorry you feel this way.

10/10 Eccellente

Annika

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wunderschön im Grünen gelegen. Charmante Einrichtung im alten Stil mit etwas Modernem aufgepeppt. Tapete könnte an manchen Stellen mal wieder angeklebt werden und etwas besser geputzt werden, aber wir haben uns trotzdem wohlgefühlt. Frühstück okay, Abendessen gibt es nicht, aber einen sehr guten Pub nur 3 Minuten zu Fuß entfernt. Parken ist kostenlos möglich, direkt auf dem Grundstück.
Soggiorno di 1 notte a ottobre 2023
Risposta di Lauren - Reception, il giorno 25 ott 2023
Vielen Dank, dass Sie sich die Zeit genommen haben, uns ein positives Feedback zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen. :)

4/10 Scarso

Rob

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Poor show
The evening host was very welcoming and helpful however that’s the only praise I have. There are no rooms which can accommodate a wheelchair user comfortably, which was high on my priority list. The rooms were large but very dated. Windows were falling to bits and could not be closed securely. All the mattresses I checked I could tell you the exact gauge of spring used and what shape they were, they are well past their best and uncomfortable. The bathrooms were tired, functional but the significant mould around the enclosures was off putting. The hallways stank of weed and we’re not a pleasant place to be. I waited 20 minutes in the morning to speak to a member of staff however they were nowhere to be seen and another 3 guests were also in search of one for help.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel reception team., il giorno 18 ott 2023
Thank you for taking the time to leave feedback.

2/10 Terribile

Kim

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel could be lovely but very run down. Car park pitch black when I arrived. Didn’t see another person other than the receptionist. No restaurant. Told to eat breakfast away from hotel. Bedroom and bathroom desperately needed refurbishment. Didn’t feel safe as a lone traveller.
Risposta di reception team, il giorno 18 ott 2023
Thank you for taking the time to leave feedback.

6/10 Soddisfacente

Lisa

Viaggio di gruppo
Mi è piaciuto: Pulizia
Beautiful building, very nice room. Breakfast frankly dismal.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel reception team., il giorno 9 ott 2023
thank you for your review

6/10 Soddisfacente

Abigail

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property is desperate need of refurbishment which is a shame as it could be a really lovely hotel. The restaurant and bar were closed and we were informed on arrival that there would be no hot food available at breakfast. Breakfast consisted of toast or cornflakes. The room was a good size and was clean however it was cold as the window would not close and we were also therefore awoken in the early hours by another guest loading their car. We only saw one member of staff during our visit and he seemed to be doing everything! Overall it met our needs as a place to stay after a wedding but I wouldn't recommend staying here for any longer period of time!
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel reception team., il giorno 1 ott 2023
Thank you Abigail, we will pass all of your comments on.

2/10 Terribile

Beverley

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Lauren - Reception, il giorno 28 set 2023
Thank you Beverley.What was terrible about your stay? Please feel free to contact us.

8/10 Buono

David

Soggiorno di 1 notte a settembre 2023
Risposta di Hotel reception team., il giorno 28 set 2023
thank you David

2/10 Terribile

david

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very poor Does not a restaurant or a functioning bar Poor standards of hygiene
Soggiorno di 1 notte a settembre 2023
Risposta di reception team, il giorno 28 set 2023
Thank you for identifying the issues you've raised, we will have this looked into.

6/10 Soddisfacente

Neil

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
In need of some care and attention
Lovely looking place from the picture on the outside but once you step into the guest area things go down hill. Room was poorly cleaned and certainly in need of tlc dead dried up spider in the bath, holes in the walls, cobwebs and dust everywhere.
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel reception team., il giorno 20 set 2023
Thank you for the feedback.

4/10 Scarso

Alan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel reception team., il giorno 20 set 2023
Thank you for the feedback.

6/10 Soddisfacente

Philip

Soggiorno di 1 notte a settembre 2023
Risposta di Hotel reception team., il giorno 28 set 2023
Thank you for taking time to leave feedback.

6/10 Soddisfacente

Susan

Viaggio con la famiglia
Needs a lot of upgrading refurbishment and decoration very outdated
Soggiorno di 2 notti a settembre 2023
Risposta di Lauren - Reception, il giorno 28 set 2023
Thank you for taking time to leave feedback.

8/10 Buono

Sally

Soggiorno di 2 notti ad agosto 2023
Risposta di Lauren - Reception, il giorno 28 set 2023
Thank you Sally

10/10 Eccellente

Christine

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
This could be a first class hotel with some money spent restoring all the old features. Wonderful location and beautiful surroundings. Really spacious and clean rooms with all facilities that are needed and more. Staff are more than polite and helpful. They are also friendly, homely and cant do enough for you to resolve any problems. We had a extremely comfortable and enjoyable stay with you in August and will certainly be returning.
Soggiorno di 2 notti ad agosto 2023
Risposta di Hotel reception team., il giorno 28 set 2023
Thank you for taking time to leave feedback Christine, we are glad to hear that you enjoyed your stay and plan to return.

10/10 Eccellente

Lesley

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di reception team, il giorno 28 set 2023
Thank you for taking time to leave feedback.

8/10 Buono

Andrew

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Third visit here, lovely old building and good location which is why I have been 3 times, but it is let down by neglect, there are issues with ceilings and general maintenance and the gardens could been lovely if a full time gardener employed
Soggiorno di 1 notte ad agosto 2023
Risposta di Lauren - Reception, il giorno 28 set 2023
Thank you Andrew, we are currently in the process of having refurbishments :)

8/10 Buono

F.J.J.

Soggiorno di 1 notte ad agosto 2023
Risposta di Lauren - Reception, il giorno 28 set 2023
Thank you for taking time to leave feedback.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
In it's day it would have been a beautiful building, but is declining fast. Very dirty, room, old bedding and towels. Smell of damp in room and bathroom. Needs a huge input of money to bring it back up to a minimum standard and sincerely hope that the owners do to preserve e what could be a stunning building.
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel reception team., il giorno 28 set 2023
Thank you for taking time to leave feedback.

10/10 Eccellente

Helen

Viaggio di coppia
Mi è piaciuto: Servizi
Nice old hall with period styling. Perfectly fine room. Great service from staff.
Soggiorno di 1 notte ad agosto 2023
Risposta di Lauren - Reception, il giorno 28 set 2023
Thank you for taking time to leave feedback Helen, we are glad you enjoyed your stay with us here at Risley.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Avoid
The staff were great, only could have been in uniform or with name badges so they could be identified. Beautiful historic house but very badly maintained, confusing decor, dirty and neglected. The owners should be ashamed of themselves. Room was hot and stuffy and although there was a fan, this did not work, neither did the tv remote and reception limited. Lucky for us there was another room with patio doors which the staff kindly moved us to. Unorganised breakfast with lack of staff, no bacon, no beans, no orange, no white sugar.
Soggiorno di 1 notte ad agosto 2023
Risposta di Lauren - Reception, il giorno 28 set 2023
Thank you for taking time to leave feedback.

4/10 Scarso

Ashleigh

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Needs a complete renovation
Think it would have been a lovely place to stay 15 years ago as is a beautiful building and gardens but needs a complete make over. Damp musty smell in the room, whole place not that clean. We used it just as a bed to sleep in so spent no time in the room, if it was a nice weekend away we would have moved hotel. Staff were nice though.
Soggiorno di 1 notte a luglio 2023
Risposta di Hotel reception team., il giorno 2 ago 2023
Thank you for your feedback.

2/10 Terribile

Tim

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very Run down,tired looking, desperately in need of renovation, room disgusting, plaster fallling from the walls and bathroom unfit for purpose ! Poor service at breakfast.
Soggiorno di 2 notti a luglio 2023
Risposta di Hotel reception team., il giorno 2 ago 2023
Thank you for your feedback.