Esterni

Recensioni per Holiday Inn Express Hotel & Suites Canton, an IHG Hotel

2.5 out of 5

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 314 su 688 recensioni" "
Valutazione di 8 - Buono. 204 su 688 recensioni" "
Valutazione di 6 - Soddisfacente. 78 su 688 recensioni" "
Valutazione di 4 - Scarso. 33 su 688 recensioni" "
Valutazione di 2 - Terribile. 59 su 688 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Jesse, Sabina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved everuthing about it. I was looking forward to the hot tub but it was full of screaming kids. There was a girls softball tournament that weekend. It would be nice if you had afults only for the ladt hour. But everything else was great!
Soggiorno di 1 notte a maggio 2024
Risposta di Bethann Assistant General Manager, il giorno 20 mag 2024
Dear Jesse,Thank you for choosing Holiday Inn Express & Suites, Canton. We are happy to hear you had a great stay. We appreciate your feedback and suggestion. We do stay quite busy with area events, graduations, and the summer season about to kick off. We are sorry you were not able to enjoy our hot tub as much as you anticipated due to those participating in the tournament that was in town this weekend. We hope to have the opportunity to welcome you back on a quieter weekend so you can enjoy the hot tub more. Warm regards!

10/10 Eccellente

Barbara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The motel is very nice and clean
Soggiorno di 1 notte a maggio 2024
Risposta di Bethann Assistant General Manager, il giorno 13 mag 2024
Dear Barbara,Thank you for choosing Holiday Inn Express & Suites, Canton. We appreciate your feedback. We are pleased to hear that you had an enjoyable stay. Our team works diligently to ensure your stay is clean and comfortable. Thank you for recognizing their efforts. We hope to see you again when you return to our area.

6/10 Soddisfacente

Briahna

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Basic place. What we needed for a quick weekend stay!
Soggiorno di 1 notte ad aprile 2024
Risposta di Bethann Assistant General Manager, il giorno 13 mag 2024
Dear Briahna,Thank you for choosing Holiday Inn Express & Suites in Canton. We appreciate your feedback. We are happy that you enjoyed your stay with us. We hope to see you again!

8/10 Buono

FIGEN

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Staff was so friendly
Soggiorno di 3 notti ad aprile 2024
Risposta di Bethann Assistant General Manager, il giorno 30 apr 2024
Dear Figen,Thank you for choosing Holiday Inn Express & Suites. We appreciate you taking time to provide us with feedback regarding your recent stay. We so pleased to hear you enjoyed your stay and our friendly team members. We look forward to seeing you again!

10/10 Eccellente

Katie

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Bethann Assistant General Manager, il giorno 23 apr 2024
Dear Katie,Thank you for choosing Holiday Inn Express & Suites. We appreciate your feedback. We are happy to hear you had a pleasant experience. We hope to see you again when you return to our area.

2/10 Terribile

Nicole

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Didn’t stay more than 15 minutes before we left. My kid has asthma and the cigarette odor and musty air required the use of her inhaler. We’re trying to get a refund.
Soggiorno di 2 notti ad aprile 2024
Risposta di Bethann Assistant General Manager, il giorno 16 apr 2024
Dear Nicole,Thank you for choosing Holiday Inn Express & Suites. We are truly sorry to hear your stay was not as expected. Our guest services agent did offer to move you to a new room. We hope to welcome you back in the future.

10/10 Eccellente

Mike

Soggiorno di 2 notti ad aprile 2024
Risposta di Bethann Assistant General Manager, il giorno 6 mag 2024
Dear Mike,Thank you for choosing Holiday Inn Express, Canton. We appreciate you taking time to provide us with feedback. We are pleased to hear that you really enjoyed your stay. We hope to see you again!

8/10 Buono

Jonathan

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was easily accessible and welcoming. It stood out in the general area and was much more appealing.
Soggiorno di 1 notte ad aprile 2024
Risposta di Bethann Assistant General Manager, il giorno 14 apr 2024
Dear Jonathan,Thank you for choosing Holiday Inn Express & Suites. We are pleased to hear you found our location to be easily accessible and welcoming. We're always happy to hear we made a positive impression. We hope to welcome you back again soon!

10/10 Eccellente

Wanda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was great, clean and easy check in and out.
Soggiorno di 1 notte ad aprile 2024
Risposta di Bethann Assistant General Manager, il giorno 8 apr 2024
Dear Wanda, Thank for your recent stay at Holiday Inn Express & Suites. We truly appreciate your feedback which helps us monito and improve guest experience. We so pleased to hear you experienced a flawless check-in and check-out and had a fantastic experience. We look forward to seeing you again when your travels bring you back to our area.

10/10 Eccellente

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean friendly facility. Comfy beds
Soggiorno di 1 notte ad aprile 2024
Risposta di Bethann Assistant General Manager, il giorno 8 apr 2024
Dear Jonathan,Thank you for choosing Holiday Inn Express & Suites. We appreciate your kind words. We're always happy to hear another guest found our team members to be welcoming and friendly. So glad you enjoyed our new comfy mattresses and a clean guest room. We hope to welcome you back again soon!

10/10 Eccellente

Laquitta

Quietness and clean.
Soggiorno di 1 notte a marzo 2024
Risposta di Bethann Assistant General Manager, il giorno 8 apr 2024
Dear Laq,Thank you for choosing to come and stay with us at Holiday Inn Express & Suites. We appreciate your feedback. We are happy to hear you had a quiet and restful stay and enjoyed a fresh and clean guest room. We hope to see you again.

10/10 Eccellente

Denise

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the staff including the cleaning crew, front desk and the ladies in charge of breakfast. My grandsons loved the pool.
Soggiorno di 4 notti a marzo 2024
Risposta di Bethann Assistant General Manager, il giorno 2 apr 2024
Dear Denise,Thank you for choosing Holiday Inn Express & Suites. We appreciate your kind words. We will be sure to share with out housekeeping staff, our guest services team members, and our breakfast hosts. We hope to welcome you back again in the future.

2/10 Terribile

brittany

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property had ants. In my room and also in the pool area. They were crawling all over our shoes, thats how we actually noticed them. We stayed one night, the pool had garbage laying around (plastic cups and wrappers) they were still there the next morning, never cleaned up. I actually cleaned it up myself bc i was groswed out that my daughter kept picking up the cups.i noticed the ants in the pool area crawling on my shoes. Im trying to attach photos
Risposta di Bethann Assistant Genera Manager., il giorno 2 apr 2024
Dear Brittany,Thank you for choosing Holiday Inn Express & Suites. We appreciate your one-night stay booked through Expedia. We did complete a thorough inspection immediately upon your report of an ant issue to the front desk. No ants were found. Food and drinks are not permitted in the pool area. Our houseperson monitors the pool and common public areas. we are sorry you were disappointed with your stay this time.

8/10 Buono

Heather

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff and clean.
Soggiorno di 1 notte a marzo 2024
Risposta di Debbie, il giorno 28 mar 2024
Thank you for your review. We appreciate your business.

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like the breakfast buffet the elevator was really slow
Soggiorno di 1 notte a marzo 2024
Risposta di Debbie, il giorno 25 mar 2024
Thank you for staying with us!! We appreciate your feedback!

8/10 Buono

Jenny

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Very friendly staff. Front desk girl was very nice. Entry way and Bathroom floor did appear to be very clean but we use slippers and we like the bed and location of the room. Breakfast was good as well.
Soggiorno di 1 notte a marzo 2024
Risposta di Debbie, il giorno 25 mar 2024
Thank you for your feedback. We appreciate your business!! We will look into the entry way and bathroom floor to see how we can improve it.

10/10 Eccellente

Geo, Seven Hills

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were a band performing locally and the front desk agent was AWESOME Clean rooms and hotel HOT SHOWERS THANK GOD Breakfast offered was worth it
Soggiorno di 1 notte a marzo 2024
Risposta di Bethann Assistant General Manager, il giorno 18 mar 2024
Dear Geo,Thank you for coming to stay with us here at Holiday Inn Express in Canton. We love knowing how much you enjoyed your stay! Our front desk agent will love hearing you thought they were AWESOME! Many guests love our complimentary hot breakfast offerings. We hope to see you again when your band has another gig in our area. Safe travels!

2/10 Terribile

Tina

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I made reservations and had to wait an hour & half to get in my room. No sheets for the beds was the reason we didn’t get into our room. It was after 4:45 before our room was ready & no breakfast or coffee
Soggiorno di 1 notte a marzo 2024
Risposta di Bethann Assistant General Manager, il giorno 12 mar 2024
Dear T,Thank you for choosing Holiday inn Express & Suites. We appreciate your feedback. Your feedback helps us continue to monitor and look for ways to improve guest experience. We are sorry that we failed to meet your expectation, and for the delay you experienced checking in. We have spoken with our team members in an effort to be proactive in finding ways to better meet the needs during peak times. We hope to have another opportunity to serve you again in the future and provide you with a much better experience. Kind regards,

8/10 Buono

Emily

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Bethann Assistant General Manager, il giorno 6 mar 2024
Dear Emily,Thank you for choosing Holiday Inn Express & Suites. We value you patronage. We appreciate you taking time to provide us with feedback regarding your stay. It's always wonderful to hear we've had another satisfied guest. We hope to see you again soon!

8/10 Buono

Andrea

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed here for a local tournament for our kids. Entire team stayed. Was perfect for what we needed. Pool for the kids. Breakfast on site was great. Staff was incredibly welcoming and helpful. Hotel could use some updates, but overall a very enjoyable and comfortable family experience.
Soggiorno di 2 notti a marzo 2024
Risposta di Bethann Assistant General Manager, il giorno 4 mar 2024
Dear A,We appreciate you coming to stay with us at Holiday Inn Express & Suites in Canton, Michigan. We are thrilled to hear how much you enjoyed your stay. Your kind words added a little extra pep in our steps! Thanks for letting us know we were able to perfectly meet your needs, and that your family enjoyed the pool, our complimentary hot breakfast offerings, and our warm and welcoming team members. We look forward to seeing you again sometime in the future. Warm regards,

6/10 Soddisfacente

Bader

Soggiorno di 2 notti a marzo 2024
Risposta di Debbie, il giorno 24 mar 2024
Thank you for your review. We appreciate your business.

10/10 Eccellente

Brian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Spa was amazing. Staff was very friendly. Parking was easy and convenient.
Soggiorno di 1 notte a marzo 2024
Risposta di Bethann Assistant General Manager, il giorno 4 mar 2024
Dear B,Thank you for choosing to come and stay with us at Holiday Inn Express & Suites. We truly appreciate your kind feedback. Our hardworking team members love to be recognized for their efforts to provide you with an outstanding guest experience. We are happy to hear you enjoyed the hot tub, friendly team members, and convenient location and parking. We'd love to see you again when your travels bring you back to our area. Warm regards,

2/10 Terribile

Tulina, Chicago

Viaggio con la famiglia
The room next too me kept making a lot of noise
Soggiorno di 2 notti a febbraio 2024
Risposta di Bethann Assistant General Manager, il giorno 4 mar 2024
Dear Tulina,Thank you for choosing Holiday Inn Express & Suites. We appreciate your candid feedback. Please know that you can always notify the front desk or guest services if a noise disturbance occurs. Our team works together to investigate and resolve the issue. Our desire is that all guests enjoy their stay. We hope to welcome you back in the future. Kind regards,

8/10 Buono

Danielle

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel overall was good the beds were comfortable and the rooms were clean. We were right next to the elevator and a family thought 130 am was a great time to have a hall party which is at no fault of the hotel just unruly rude guests which was disturbing. The hotel staff in charge of breakfast called in sick so there was no hot breakfast offered, it happens but inconvenient.. bagels cereal and yogurt was still provided. It’s a fairly quiet area you have to travel about 10 minutes to all major stores (if your purpose of visiting is shopping) but it’s not far! The pool was nice, be very careful of the light in the hot tub, I burnt my leg on it! But didn’t complain it is what is it. We would still stay here again however we would request to not be next to the elevator. Very friendly front desk staff, didn’t encounter any other staff but I’m sure they were just as friendly.
Soggiorno di 1 notte a febbraio 2024
Risposta di Bethann Assistant General Manager, il giorno 28 feb 2024
Dear D, Thank you for choosing Holiday inn Express. We appreciate your feedback. Please know that you can always notify the front desk and they will investigate any disturbances and deal with them accordingly. We do not permit parties in guest rooms. we did have a team member with an unexpected emergency. we apologize for any inconvenience you experienced as a result. We have spoken with the team to discuss how they could respond and minimize inconvenience to guests. we hope to see you again.

4/10 Scarso

Lisa

Viaggio di lavoro
The food staff quit so there was no breakfast as normal. The hotel phone in my room did not work and there were about 30 people staying in the room next to me who swore and smoked pot from 9 pm until 3 am… while their kids ran up and down the halls. It was the worst hotel experience I have ever had and I travel 4-8 days out of each month.
Soggiorno di 3 notti a febbraio 2024
Risposta di Bethann Assistant General Manager, il giorno 28 feb 2024
Dear L,Thank you for coming to stay with us at Holiday Inn Express & Suites. We appreciate your candid feedback. We are disappointed to hear about the issues you encountered during your stay. We did have a team member who had an unexpected emergency which caught some of our team members off-guard. We have spoken to our team and discussed how they can be more fluid in a situation like that to minimize guest impact. We are a SMOKE FREE hotel. You can always notify the front desk of such instances. We do not permit more than the safe numbers allowed per guest room. Parties in guest rooms are not tolerated. We want all of our valued guests to be able to enjoy their stay. Quiet hours are from 10pm -9am. Our team does their best to monitor and enforce this. We hope to have the opportunity to serve you again in the future with a much improved guest experience.

4/10 Scarso

Matt

Non mi è piaciuto: Condizioni e dotazioni della struttura
I was told a hot breakfast was included with the rate I paid for the room. We went for breakfast in the morning during the hours breakfast is supposed to be provided and there was no breakfast. We were told the kitchen staff didn’t show up for work that day. Needless to say we had to go out for breakfast and the hotel didn’t refund any of the money we paid for our stay
Soggiorno di 1 notte a febbraio 2024
Risposta di Bethann Assistant General Manager, il giorno 28 feb 2024
Dear M.Thank you for choosing Holiday inn Express & Suites. We appreciate your feedback. We did have an unexpected staff emergency. We have spoke to the team about possible ways to better move through such a situation in the future. We are not able to modify rates on third party reservations per our agreement with the travel agent. We hope to welcome you back again in the future for an improved guest experience.

10/10 Eccellente

roger

Soggiorno di 2 notti a febbraio 2024
Risposta di Bethann Assistant General Manager, il giorno 28 feb 2024
Dear R,Thank you for choosing Holiday inn Express & Suites. We are happy to hear that you had an outstanding guest experience. We hope to see you again. Safe travels!

6/10 Soddisfacente

Jenny

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Bugs in pool area also in the water.
Soggiorno di 1 notte a febbraio 2024
Risposta di Bethann Assistant General Manager, il giorno 22 feb 2024
Dear J,Thank you for choosing Holiday Inn Express & Suites. We appreciate you taking time to provide us with feedback which we use to monitor and improve guest experience. Our maintenance engineer has taken care of the pool issue. We hope to see you again when you are in our area.

10/10 Eccellente

JAMIE

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had some plumbing issues. Other than that, it was good.
Soggiorno di 1 notte a febbraio 2024
Risposta di Bethann Assistant General Manager, il giorno 6 feb 2024
Dear Jamie,Thank you for choosing Holiday inn Express & Suites in Canton, Michigan. We love when our guests provide feedback which helps us monitor guest experiences and look for ways to improve. We are happy to hear you enjoyed your stay. our maintenance engineer is looking into the plumbing issue you encountered to make sure it is fully resolved. Thank you for bringing it to our attention. We hope to see you again soon!

8/10 Buono

Jamar

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Great breakfast nice room with jacuzzi, only thing that was not up to standards is outdated rooms with cracks and walls and ceiling but overall great place to stay will return again
Soggiorno di 1 notte a gennaio 2024
Risposta di Bethann Assistant General Manager, il giorno 1 feb 2024
Dear Jamar,Thank you for your recent stay at Holiday Inn Express in Canton, Michigan. Its great hearing how much you enjoyed our complimentary hot breakfast selections and your jacuzzi room! We have notified our maintenance engineers to take a look at the cracks for repair. Thank you for bringing this to our attention. We look forward to seeing you next time! Warm regards,

10/10 Eccellente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really had good breakfast options. Very friendly staff and people in the area.
Soggiorno di 1 notte a gennaio 2024
Risposta di Bethann Assistant General Manager, il giorno 1 feb 2024
Dear Sarah,Thank you for selecting to come stay with us at Holiday Inn Express in Canton, Michigan. It's great to hear we have another satisfied guest who had an outstanding experience. Thank you for making time to provide us with feedback. Our dedicated team members love to hear their efforts have been recognized. We hope to welcome you again!Kind regards,

10/10 Eccellente

Monique, Detroit

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice
Soggiorno di 3 notti a gennaio 2024
Risposta di Bethann Assistant General Manager, il giorno 28 gen 2024
Dear Monique,Thank you for choosing Holiday inn Express & Suites in Canton, Michigan. we are please to hear how much you enjoyed your stay. Our team members work diligently to ensure an outstanding stay. Thank you for taking time to provide us with your feedback. We hope to see you again. Warm regards,

8/10 Buono

curtis

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Bethann Assistant General Manager, il giorno 28 gen 2024
Dear Curtis,Thank you for coming to stay with us at Holiday Inn Express & Suites in Canton, Michigan. We are appreciative of your feedback. We are happy to hear of another satisfied guest. We hope to welcome you back again when your travels bring you to our area. Safe travels!

8/10 Buono

Khary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Bethann Assistant General Manager, il giorno 28 gen 2024
Dear Khary,Thank you for choosing Holiday Inn Express and Suites in Canton, Michigan. We appreciate you taking time to provide us with feedback. We are happy to see that you enjoyed your stay. We hope to see you again.

10/10 Eccellente

Charles N

Soggiorno di 1 notte a gennaio 2024
Risposta di Bethann Assistant General Manager, il giorno 15 gen 2024
Dear Charles,Thank you for including Holiday Inn Express & Suites in Canton, Michigan in your travel plans. We're always pleased to hear our guests have had a wonderful experience. Thank you for taking time to recognize the team's efforts to provide you with an outstanding experience. We hope to see you again. best wishes for a peaceful and prosperous New Year!

10/10 Eccellente

Brittny

Soggiorno di 1 notte a dicembre 2023
Risposta di Bethann Assistant General Manager, il giorno 1 gen 2024
Dear Brittny.Thank you for choosing Holiday Inn Express & Suites in Canton, Michigan. We appreciate you taking time to provide feedback regarding your stay. We are happy to hear you experienced an enjoyable stay. We hope to see you again. Best wishes for a peaceful and prosperous New Year!

2/10 Terribile

Gaya

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The worst experience ever
We went for my niece's birthday because we planned a trip to skyzone which is down the street. We didn't know how the conditions were going to be on the road because usually it shows during Thanksgiving here, so that's why we got a room. Before arriving, I was told that I could hold the room on a card, but pay in cash. When checking in, I was told different. The front desk clerk was very snobby towards us. She said that our rooms weren't ready, & they wouldn't be near each other. After booking the room, I called the hotel & asked for our rooms to be near each other & was told that they would be. We asked while checking in, could we have a late check out, we were told that we couldn't because they have to get the rooms ready for the people who are coming after us. The 1 room they had ready at the time we all went to, I booked 3 rooms.. they finally gave us the 2nd room, then the 3rd. When we got the 3rd room, the heart wasn't working. Then we were told we'd have to wait because there wasn't any other rooms available, saying they were all sold out. All of this was told by one individual. When her "shift" was over, the staff after her were more accommodating. They helped us get another room, helped with the late check out & apologized for any inconvenience that occurred. The Breakfast staff was rude. When saying excuse me to the lady she kept walking past as if she didn't hear me, when she was right next to me. Just a horrible experience all in all. Never again.
Soggiorno di 1 notte a novembre 2023
Risposta di Bethann Assistant General Manager, il giorno 19 dic 2023
Dear Gaya,Thank you for choosing Holiday Inn Express & Suites as part of your plans for your niece's birthday, and for providing us with feedback regarding your stay. We are happy to hear that you found our location to be convenient to Skyzone. We do assign rooms as close together as possible , as well as requests for early check-ins, and late check-outs based upon availability. You were here on a very busy Thanksgiving holiday weekend which also happened to be a University of Michigan home football game. We do require a valid credit card at check-in that will authorize for room fees, taxes, and the incidentals hold. Our guests DO have the option to pay cash at check out. We are sorry if you misunderstood the policy. We apologize that our breakfast host did not see you. We do have a breakfast host who is hearing impaired who is a very kind and caring individual. They would never want you to feel that you were "unseen" as you have described. We hope to have the opportunity to welcome you back in the future for a better experience. Happy Holidays!

2/10 Terribile

Lindsay

Soggiorno di 1 notte a dicembre 2023
Risposta di Bethann Assistant General Manager, il giorno 15 gen 2024
Dear Lindsay,Thank you for choosing Holiday Inn Express & Suites as part of your recent travel plans. We are sorry to hear your experience this time did not wow you in a positive manner. Please reach out to let us know how we could have made your guest experience better.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was so friendly and accommodating! Everything sparkling clean from the rooms to the pool. Breakfast was awesome as well. Definitely will stay at this location again!
Soggiorno di 1 notte a dicembre 2023
Risposta di Bethann Assistant General Manager, il giorno 12 dic 2023
Dear Anonymous,Thank you for your recent stay with us at Holiday Inn Express & Suites in Canton, Michigan. We are tickled pink to hear that you enjoyed our sparkling clean pool hot tub area, guest room, and our complimentary hot breakfast. The team loves hearing that they succeeded in providing you with a wonderful guest experience. Thanks for taking the time to make our hearts smile with your kind words. We appreciate your continued loyalty to our property. . We hope you have a lovely holiday season.

6/10 Soddisfacente

Sara

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Overall, not a bad experience. Breakfast was good, dining area was clean and well kept. The rooms were clean, however they need some major updating. Wallpaper pealing off walls, toilet seat was falling off, fixtures were very old. Only had luke warm water for shower. Area around the hotel is run down and not the safest. Staff was very nice.
Risposta di Bethann Assistant General Manager, il giorno 22 feb 2024
Dear S,Thank you for choosing Holiday Inn Express & Suites. We appreciate your candid feedback. Yes, we are an older property. We are in the process of making updates. We are happy to hear you enjoyed our friendly team members. We hope to welcome you back in the future.

6/10 Soddisfacente

George

Mi è piaciuto: Personale e servizio
Risposta di Bethann Assistant General Manager, il giorno 22 feb 2024
Dear GThank you for your recent stay at Holiday Inn Express & Suites. We appreciate your feedback. We hope to welcome you back again in the future.

6/10 Soddisfacente

Michael

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Took 45 minutes to check in. I was the only person in line
Soggiorno di 1 notte a dicembre 2023
Risposta di Bethann Assistant General Manager, il giorno 5 dic 2023
Dear Michael,Thank you for choosing Holiday Inn Express & Suites. We appreciate you taking time to provide us with feedback. We apologize that your check-in process was not swift and smooth this time. We are coaching the team member to improve efficiency. We hope to welcome you back with an much improved experience. Happy Holidays!

10/10 Eccellente

Bonnie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fabulous accommodations
Very Comfortable bed, very spacious room, and we found the breakfast amazing. The selection was above and beyond any we have seen before. The bathroom could use a touch up.
Soggiorno di 1 notte a dicembre 2023
Risposta di Bethann Assistant General Manager, il giorno 5 dic 2023
Dear Bonnie,Thank you for choosing Holiday Inn Express & Suites in Canton, Michigan. We are delighted to hear that you had such a wonderful experience and enjoyed our spacious guest rooms, comfy beds, and our complimentary hot breakfast selections. We hope to see you again! Happy Holidays!

10/10 Eccellente

Bonnie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
So impressed.
Very comfortable, spacious room, plenty of furniture but most impressed with the breakfast. It was Beautifully displayed ,!tremendous variety, and delicious.
Soggiorno di 1 notte a novembre 2023
Risposta di Bethann Assistant General Manager, il giorno 5 dic 2023
Dear Bonnie,Thank you for choosing Holiday Inn Express and Suites for your recent gathering. We are so pleased to have your family return again and again. Thank for passing on your kind words to our breakfast hosts. They love to hear you noticed their team effort to beautifully display our breakfast offerings and provide you with plentiful breakfast options. Safe travels!

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really enjoyed the stay. Peaceful. Eveb with the fanily reunion tharvwas going on itbwas still respectful and contained. Nobody got overly rowdy and thevstaff was super kind and helpful. Id stay again for sure.
Soggiorno di 1 notte a novembre 2023
Risposta di Bethann Assistant General Manager, il giorno 22 feb 2024
Dear JThank you for choosing Holiday Inn Express & Suites. We love hearing from our valued guests. We appreciate you letting us know how much you enjoyed your stay and that you found our property to be peaceful. Our staff will love hearing you recognized their kindness and helpfulness. We look forward to seeing you next time!

8/10 Buono

Patrick

Soggiorno di 1 notte a novembre 2023
Risposta di Bethann Assistant General Manager, il giorno 19 dic 2023
Dear Patrick,Thank you for choosing Holiday Inn Express & Suites in your recent travel plans. We appreciate you taking time to provide feedback. We are happy to hear that you enjoyed your stay. We hope to see you again. Enjoy the holidays!Kind regards,

8/10 Buono

Patrick

Soggiorno di 1 notte a novembre 2023
Risposta di Bethann Assistant General Manager, il giorno 19 dic 2023
Dear Patrick,Thank you for staying with us! We're always happy to welcome you back to Canton, Michigan. Thanks for letting us know you enjoyed your stay. We wish you all the Holiday Seasons' best! See you next time!

6/10 Soddisfacente

Joslyn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Quick night stay
Decent stay. The chair & ottoman in the room could use a deep cleaning. Bed was comfortable shower was hot, the shampoo, conditioner and body wash wasn’t filled so we ran out, fortunately we had our own. Breakfast was good and coffee. My biggest complaint was kids running through the halls upstairs and I’ll never stay in the room right next to the pool, I was waken by loud kids at 6am going to the pool. But overall decent stay.
Soggiorno di 1 notte a novembre 2023
Risposta di Bethann Assistant General Manager, il giorno 21 nov 2023
Dear Joslyn,Thank you for choosing Holiday Inn Express & Suites for your recent stay. We appreciate you taking time to provide feedback. We are happy to hear that you enjoyed a good night's rest on our new comfortable mattresses, a hot shower, and our bountiful complimentary hot breakfast options to start your day. We are sorry to hear that part of your stay was disrupted with children running to the pool. We do have QUIET HOURS in place from 10pm-9am. Unfortunately, sometimes other people do not realize how their choices effect other guests. We have also spoken to our housekeeping supervisor and team and reminded them to double check the bathroom amenities to ensure they are filled. We do hope you will come back and stay with us again. We'll do our best to assign you away from the pool. Safe travels!Kind regards,

6/10 Soddisfacente

Sa

Soggiorno di 1 notte a ottobre 2023
Risposta di Bethann Assistant General Manager, il giorno 21 nov 2023
Dear Sa,Thank you for coming to stay with us at Holiday Inn Express & Suites in Canton, Michigan. We appreciate your feedback. We hope to welcome you back for a better experience in the future should your travels bring you back to our area.Best regards,

8/10 Buono

Bryan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No issues Room was clean and quiet. Not new, but maintained. Quiet and seeminly safe location. Close to Hwy, amd easy shot to Detroit. Staff was helful and friendly.
Soggiorno di 3 notti a novembre 2023
Risposta di Bethann Assistant General Manager, il giorno 14 nov 2023
Dear Bryan,We so pleased to hear that you enjoyed your recent stay with us at Holiday Inn Express & Suites in Canton, Michigan. Many travelers do find our property is convenient and safe with easy access to get around the area. We glad you enjoyed our welcoming team members and found them to be helpful. We hope to see you again.