Bar (in loco)

Recensioni per Hotel Indigo Detroit Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Detroit Downtown, an IHG Hotel
1020 Washington Blvd, Detroit, MI

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 311 su 831 recensioni" "
Valutazione di 8 - Buono. 207 su 831 recensioni" "
Valutazione di 6 - Soddisfacente. 124 su 831 recensioni" "
Valutazione di 4 - Scarso. 89 su 831 recensioni" "
Valutazione di 2 - Terribile. 100 su 831 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

7,2/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Adam

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient location, staff was very accommodating.
Soggiorno di 4 notti ad aprile 2024
Risposta di KMoore, il giorno 23 apr 2024
Thank you Adam, We are happy to hear you enjoyed your stay, We look forward to you visiting our neighborhood when you return!

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 22 apr 2024
Robert thank you for choosing to stay with us. We appreciate you taking the time to provide scoring regarding your experience. We are happy you enjoyed your stay and look forward to seeing you again soon!

8/10 Buono

Yang Koo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location and reasonable price.
Soggiorno di 1 notte ad aprile 2024
Risposta di Anthony, il giorno 21 apr 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fell short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Kari

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed our stay!!
Soggiorno di 1 notte ad aprile 2024
Risposta di KMoore, il giorno 16 apr 2024
Thank you Kari,We appreciate you taking the time to score your visit with us. We are happy to hear you enjoyed your stay! We look forward to you returning to our neighborhood for more fun and exciting times!

10/10 Eccellente

Jennifer

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was super convenient to LCA and all the casinos. Clean and friendly can't ask for much more
Soggiorno di 1 notte ad aprile 2024
Risposta di KMoore, il giorno 16 apr 2024
Jennifer, you know how to make us smile! We are happy to hear our central location to all the venues like Little Ceasars Arena worked out for you. We look forward to seeing you return for the next Downtown Detroit event!

6/10 Soddisfacente

Beverly

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
convenient to arena that's about it
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 12 apr 2024
Beverly, we thank you for taking the time to provide your feedback, we are happy to hear the location worked out for you. We would love to know how we can better your experience for the next visit.

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and friendly staff. Especially Mel at the bar.
Soggiorno di 1 notte ad aprile 2024
Risposta di KMoore, il giorno 8 apr 2024
Anthony, thank you for choosing to visit our neighborhood, we appreciate you taking the time to provide your valued feedback. We love that you enjoyed your stay and cannot wait to welcome you back upon your return!

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di KMoore, il giorno 9 apr 2024
Jessica, thank you for giving us an opportunity to be your host in our neighborhood! We really appreciate you taking the time to score your experience and we look forward to seeing you return!

10/10 Eccellente

miria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in quick and good location.
Soggiorno di 1 notte ad aprile 2024
Risposta di Anthony, il giorno 8 apr 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Chanel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It did not break the bank but it was still very clean and welcoming, staff was amazing.
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 3 apr 2024
Thank you Chanel!We appreciate you choosing to stay with us and for sharing your experience with us. We are happy to hear you enjoyed yourself and we look forward to welcoming you back to our neighborhood!

6/10 Soddisfacente

Anthony

Soggiorno di 1 notte a marzo 2024
Risposta di Anthony, il giorno 21 apr 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fell short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

2/10 Terribile

Amanda

Soggiorno di 1 notte a marzo 2024
Risposta di Anthony, il giorno 21 apr 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fell short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Richard

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent location for Easter Services and Little Caesars Arena!
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 1 apr 2024
Thank you Richard, we are happy to hear you enjoyed your stay and we look forward to seeing you come back to our neighborhood again when your travels bring you back to the area!

10/10 Eccellente

Brittany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 29 mar 2024
Thank you for choosing to stay with us, we appreciate you had a pleasant stay! We look forward to serving you in the future!Thank you

6/10 Soddisfacente

Nisha

Soggiorno di 3 notti a marzo 2024
Risposta di Anthony, il giorno 21 apr 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fell short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

gwen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved everything staff and hospitality was great thank you for a great stay my friends
Soggiorno di 3 notti a marzo 2024
Risposta di Anthony , il giorno 22 mar 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

2/10 Terribile

Eric

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Did not like that hotel charge my card for stay when i already paid though expedia 329...toilet was very low to floor only 1 shower door open...hair was left in bed no hand soap in dispenser...the view from my window was of th air conditioning system...only ice machine was on 14th floor my room was on 5th floor
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 18 mar 2024
Eric,Thank you for leaving valued feedback regarding your visit. We apologize we were unable to exceed your expectations for this visit. We have reported the issues you faced to the correct departments, and we are sorry we did not make this right during your stay. We always use our guest's feedback as a tool for improvement and apologize for this experience. We hope to have an opportunity to make this up to you in your future travels to the area.

2/10 Terribile

Shawn

Non mi è piaciuto: Personale e servizio
They accepted my reservation, took my money, i get to the hotel and they turned me away saying there was no rooms available, i slept as a female in my car alone in detroit, and still have not recieved any money back. This site is just a scam that robs you
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 18 mar 2024
Shawn, we apologize that this was your experience. We have requested a refund on your behalf. Unfortunately, the hotel cannot process your refund although we can request it and work with Expedia to have the refund issued. Not having your room available is not acceptable and we are working with our team to ensure this is an isolated incident. This is not typical of our services and truly was an exception. We again sincerely apologize. We failed to meet your and our expectations with this visit and we hope to have an opportunity to restore your faith in the Hotel Indigo Detroit in your future travels.

8/10 Buono

Glenn

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a good stay.
Soggiorno di 3 notti a marzo 2024
Risposta di KMoore, il giorno 18 mar 2024
Glenn,Thank you for choosing to stay with us, we are so happy to hear this was a good stay for you. We look forward to serving you in the future!

8/10 Buono

Jordan

Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 1 apr 2024
Thank you Jordan,We appreciate you taking the time to provide scoring regarding your visit. We look forward to serving you again soon!

10/10 Eccellente

Shawn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 18 mar 2024
Thank you, we are happy to hear that the stay was what you expected. We pride ourselves on delivering services that our guests appreciate. Thank you for choosing to stay with us! We look forward to seeing you return!

6/10 Soddisfacente

ALISTER, Mckees Rocks

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 18 mar 2024
Alister we are sorry this stay was not a 5 out of 5 for you. We are always looking for ways to improve our services and want our guests to have the best stay possible. We hope to have you return to show you this experience is not typical of our services.

4/10 Scarso

Ashley

Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 1 apr 2024
Ashley,We apologize we were unable to make this the best experience for you. We take pride in making our guests comfortable with good service and clean rooms. We apologize we did not make this a 5-star stay for you. We hope to make this up to you if your travels bring you back to the area.

10/10 Eccellente

Yingqiao

Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 18 mar 2024
Thank you for choosing to stay with us, we are happy to hear this visit was a good stay for you. We look forward to having you return in your future travels!

10/10 Eccellente

Qamar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 19 mar 2024
Thank you Qamar, We look forward to seeing you return!Thank you for choosing us :)

6/10 Soddisfacente

Ayah

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Our room had a broken toilet that was not screwed to the ground correctly so every time you sat on it, it would move/shake and vice versa. we did not have a iron and when we called for one, they brought us one that doesn’t work. It wasn’t worth it but whatever we stayed for one night.
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 4 mar 2024
Thank you for taking thew time to provide valued feedback of your experience. We sincerely apologize for the issues you encountered during your stay with us. We have reported these issues to the correct departments to ensure this is resolved. We again apologize, your feedback is shared with our team as a tool for improvement. We thank you for helping us to improve the quality of service we deliver. We hope to see you again soon and hope to show you that this stay was an exception. We hope to see you again if your travels bring you back to the area.

10/10 Eccellente

Kevin

Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 29 mar 2024
Kevin,We thank you for choosing to travel to our neighborhood! We are happy you had a pleasant visit, and we look forward to seeing you again!

8/10 Buono

Emma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 19 mar 2024
Thank you for choosing to stay with us. We appreciate you taking the time to score your visit. Emma, we look forward to serving you in the future travels to the area.

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place. The valet alarmed us that we left a phone in the car and the FO staff called right away and was very helpful. Huge thanks!
Soggiorno di 1 notte a marzo 2024
Risposta di KMoore, il giorno 4 mar 2024
Thank you, we are happy to hear that the team was able to meet and exceed your expectations. We look forward to serving you again in the future!

4/10 Scarso

Kurtis

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very poorly maintained. Our shelves were so dusty. Staff was not great.
Soggiorno di 1 notte a marzo 2024
Risposta di Anthony, il giorno 3 mar 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Anthony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was great upon arrival. Watched our car and didn't charge us for parking while we went upstairs for almost an hour. Everything was clean and the space was great. Will be staying here again!
Soggiorno di 2 notti a febbraio 2024
Risposta di KMoore, il giorno 1 mar 2024
Thank you for taking the time to provide your valued feedback. We appreciate you choosing to stay with us and we hope to see you again soon!

10/10 Eccellente

Norma

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the location it was definitely walkable to everything. I will definitely stay again.
Soggiorno di 2 notti a dicembre 2023
Risposta di Anthony , il giorno 28 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

6/10 Soddisfacente

Andrewella

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Anthony , il giorno 28 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved it!!
Soggiorno di 1 notte a dicembre 2023
Risposta di Anthony , il giorno 28 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Jason, Mount Forest

Soggiorno di 1 notte a febbraio 2024
Risposta di Anthony, il giorno 24 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

8/10 Buono

Andrew

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Was a nice property but was outdated and wasn’t as clean as other properties.
Soggiorno di 2 notti a febbraio 2024
Risposta di KMoore, il giorno 21 feb 2024
Andrew, Thank you for choosing to stay with us. We appreciate you leaving your valued feedback. We apologize we were unable to meet your or our expectations for this stay. We pride ourselves on having clean, functional rooms and great service and we failed to deliver that during this visit. We have shared your feedback with our team to ensure the improvement of the quality of service we deliver. We hope to have the opportunity to restore your faith in the Hotel Indigo Detroit in your future travels.

10/10 Eccellente

Ronald

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very friendly
Soggiorno di 1 notte a febbraio 2024
Risposta di Anthony , il giorno 18 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Jean-François

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très propre bien situer.
Soggiorno di 1 notte a febbraio 2024
Risposta di Anthony , il giorno 18 feb 2024
Merci d'avoir choisi l'hôtel Indigo Downtown Detroit pour vos besoins de voyage. Nous visons toujours une note de 5 sur 5 lorsque vous séjournez chez nous. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir bientôt ! N'hésitez pas à mentionner le nom de tout membre du personnel qui a contribué à votre séjour incroyable à l'hôtel Indigo Downtown Detroit.Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

6/10 Soddisfacente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
The room was big but the people next door were loud all night.
Soggiorno di 1 notte a febbraio 2024
Risposta di Anthony , il giorno 12 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

John

Soggiorno di 1 notte a febbraio 2024
Risposta di Anthony , il giorno 22 mar 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Marvin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Anthony , il giorno 12 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Andrew

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk team, Thursday's between noon and 2pm-Outstanding
Soggiorno di 1 notte a febbraio 2024
Risposta di Anthony, il giorno 11 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Erin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing location and great rooms!
Soggiorno di 2 notti a febbraio 2024
Risposta di Anthony , il giorno 6 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Nuruddin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room, amenities offered, and location within the city made this hotel a great choice for a one night stay in Detroit. Staff was kind and welcoming. Enjoyed my stay, would stay here again. 😄
Soggiorno di 1 notte a febbraio 2024
Risposta di KMoore, il giorno 5 feb 2024
Thank you for choosing to stay with us! We are excited to have you return when you travels bring you back to the area!

10/10 Eccellente

Hatim

Soggiorno di 1 notte a febbraio 2024
Risposta di Anthony , il giorno 22 mar 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Anthony, il giorno 4 feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The valet service was nice on a busy game day.
Soggiorno di 1 notte a dicembre 2023
Risposta di KMoore, il giorno 30 gen 2024
Thank you Richard,We appreciate you choosing to stay with us and for taking the time to provide your valued feedback. We are happy you enjoyed your stay and look forward to serving you again soon!

2/10 Terribile

shantanae

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Never got room service
Soggiorno di 3 notti a gennaio 2024
Risposta di KMoore, il giorno 30 gen 2024
Thank you Shantanae,We apologize we were unable to meet or exceed your or our expectations. We have shared your feedback with our teams to ensure this to be an isolated incident. Please accept our sincerest apology for failing to service your room. We hope to have an opportunity to restore your faith in the Hotel Indigo Detroit in your future travels to the area.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
When arrived the there was sticky hair on the shower. Cleaning person was awesome and came down to take care of. But throughout our visits we noticed an unusual stain on chair, food on desk, and headboard had oily substance. In addition room was missing top hanging bar which was necessary for long dresses
Soggiorno di 1 notte a gennaio 2024
Risposta di KMoore, il giorno 31 gen 2024
Thank you for choosing to stay with us and for taking the time to provide your valued feedback. We sincerely apologize this was your experience. Our team takes pride in ensuring our guest has a wonderful experience and we failed to make this happen during this visit. You are what helps us to be successful. We have reported your experience to the proper departments to ensure this is addressed. Your feedback is used as a training tool for our team and will be used to improve the quality of services we deliver. We hope to have an opportunity to restore your faith in the Hotel Indigo Detroit when your travels bring you back to the area.

4/10 Scarso

Kelsey

Viaggio di lavoro
Non mi è piaciuto: Pulizia e personale e servizio
VALET STOLE CAR
The Valet service stole our car off the lot for a joy ride, we watched them peel out of the lot with the car sideways while we were standing outside. The Valet service allegedly isn't affiliated with the Hotel, however it is operating inside the hotel doors and advertised by the Hotel therefore it must have a contract with hotel management or property owners. I would not stay here unless you want them to joy ride in your car in downtown detroit. They drove our car without permission both nights we stayed, we just happened to catch them in the act the second night. They apologized and said they wouldn't charge us, but then quickly left the property. We had to confiscate the keys from the valet and the next morning had to explain again that we had to take the keys from valet because they stole our car and explain why we wouldn't be charged. Not only unprofessional, outright dangerous.
Soggiorno di 2 notti a gennaio 2024
Risposta di KMoore, il giorno 31 gen 2024
Kelsey we truly apologize for any inconveniences caused during your stay. I have shared this feedback with the valet team's management. We take pride in our guest having the best experience possible and it sounds like we failed to make this happen during this stay. Our valet team takes the safety and security of our guests' vehicles very seriously and will make sure to address this concern. Please accept our sincerest apology, we truly hope to have an opportunity to restore your faith in the Hotel Indigo Detroit when your travels bring you back to the area.