Dear Adam,Thank you for sharing your feedback. We’re truly sorry to hear about the trouble you experienced It’s important to clarify that we had no record of your booking through Expedia and unfortunately, we were fully booked on that night. Despite this, our team did their best to assist you in finding an alternative accommodation. We understand how frustrating this situation must have been, especially late in the evening.We are continually working to improve our communication with third-party booking services to ensure that such an issue does not occur again. We are glad to know you found a place to stay

Dear guest,Thank you so much for sharing your experience at the Edelweiss! We're delighted to hear that you found our location ideal for exploring the delights of Douglas, from the inviting pubs and restaurants to the charming promenade and convenient transport links. It’s great to know you and your family enjoyed your stay, even though we had to accommodate you in separate rooms. We always aim to offer comfortable and value-for-money accommodation, and we're glad to have hit the mark for you.We look forward to welcoming you back in the future for another memorable stay. Remember, the Edelweiss is your home away from home on the Isle of Man.