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Recensioni per Royal Ascot Hotel Apartment

Royal Ascot Hotel Apartment
Bank Street, Bur Dubai, Behind ADCB Bank Building, Dubai, Dubai

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 28 su 91 recensioni" "
Valutazione di 8 - Buono. 34 su 91 recensioni" "
Valutazione di 6 - Soddisfacente. 15 su 91 recensioni" "
Valutazione di 4 - Scarso. 10 su 91 recensioni" "
Valutazione di 2 - Terribile. 4 su 91 recensioni" "

7,6/10

Pulizia

7,4/10

Personale e servizio

6,0/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

Recensioni

10/10 Eccellente

Lalaine

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e comfort della camera
For family and friends staycation.
It was a nice place to stay. But honestly, its not that clean as i notice, but overall, it could recommendable for friends staycation and family.
Soggiorno di 1 notte a febbraio 2020
Risposta di Liza, il giorno 20 feb 2020
Dear Ms Lalaine, Thank you for writing a review of your stay at the Royal Ascot Hotel Apartment. We are very happy that you have found a home away from home. We look forward to welcoming you back at Royal Ascot Hotel Apartment on your next trip to Dubai.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Close to restaurants. Nice staff . Easy to locate in Bur dubai area. Close to Airport
Soggiorno di 1 notte a gennaio 2020
Risposta di Liza, il giorno 20 feb 2020
Dear Guest Thank you for writing a review of your stay at Royal Ascot Hotel Apartment. We are glad that your have enjoyed your stay.

10/10 Eccellente

Pankaj

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2019

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The room we stayed in was dated and needed a good clean. Otherwise the hotel was nice. Close to the Metro station.
Soggiorno di 4 notti a ottobre 2019

8/10 Buono

Edwin

Mi è piaciuto: Personale e servizio
Bra service!
Fin belligenhet i Bur Dubai. En rimeligere bydel i forhold til restauranter. Leiligheten var stor og vi hadde det vi trengte. Men det var litt gammelt og slitt og kunne vært renere. Lobbyen var fin og servicen veldig bra. Desverre var bassengområdet under oppussing. Et helt greit hotell viss du er ute etter en rimelig leilighet og ikke har behov for topp standard.
Soggiorno di 6 notti a febbraio 2019

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Very good staff. This is an older building so some issues with water leaks and appliances. Staff responded quickly and efficiently.
Soggiorno di 12 notti a ottobre 2018

4/10 Scarso

Anne, Kuwait

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The problem for me is that the hotel advertised a washer/dryer in each apartment, but the machine was only a washer with no drying function. So I was left with a load of wet clothes! There is a terrible smell coming from the kitchen drain. The kitchen cupboards are old and need replacement, there are only a very few plates,. The stove needs to be replaced, the elements are very rusted. The freezer is unusable as it is completely iced up. Rm 303.
Soggiorno di 4 notti a ottobre 2018

10/10 Eccellente

MaLeah, Johannesburg, S south Africa

Mi è piaciuto: Pulizia e personale e servizio
The staff have always been diligent and accommodating whenever I make a request e.g. housekeeping, front desk and bellboy. Afraz makes things possible which only shows his utmost dedication to his work. Thank you! The only concern I have is the humidity in the room and the lighting as the windows are very small and no natural light comes in. I suggest more light fixtures should be installed and perhaps a proper ventilation as the smell of mold is becoming apparent and this is a Health and Safety concern. Moreover, I was a bit appalled when I saw the masseuse at the Skylight Spa. As a Naturopathic Doctor hoping to come for relaxation, I felt a bit uncomfortable when I saw how the masseuse dressed in skimpy uniforms with half chest shown and excessive amount of make up. I and my husband felt so uncomfortable that we ended up walking away. Despite of the uncomfortable observations/situations I experienced, I have to say that the staff - Front Desk and Housekeeping, in particular, made the difference and the price that is reasonable. I will stay in this property again and will recommend it to friends and family.
Soggiorno di 1 notte a settembre 2018
Risposta di Liza, il giorno 13 set 2018
Dear Ms. Leah, Thank you for writing a review of your stay at the Hotel and are happy that you have enjoyed your stay. We have noted your comments and rest assured that the your comments will be shared to our team members to help us improve our facilities and services.

8/10 Buono

Dinesh, India

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
good location, well maintain,
Good Stay, Good Location and every thing for food and all kind of Market is near by
Soggiorno di 4 notti ad aprile 2018

10/10 Eccellente

Ramy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good apartment

10/10 Eccellente

Marion

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice place to stay
The room was very large and comfortable. The front desk staff and room service staff was very professional and friendly. The room service food was excellent and had a great price. The only problem I had is that my friends who came to Dubai for their vacation could not visit my room because they only had a passport

10/10 Eccellente

RONY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2018

6/10 Soddisfacente

Nan, ukr

Hotel close to metro , restaurants nd supermarkets
Hotel staffs were very welcoming , kind and friendly 😘😘😘
Soggiorno di 6 notti a gennaio 2018
Risposta di Tony, il giorno 29 gen 2018
Dear Mr. Nan, Thank you for writing a review of your stay at the Hotel and are glad that you have enjoyed your stay.

8/10 Buono

Faranaaz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rapport qualité prix parfait.
C'est un hôtel très bien.
Soggiorno di 6 notti a dicembre 2017
Risposta di Tony , il giorno 29 gen 2018
Dear Mr. Faranaaz, Thank you for writing a review of your stay at the Hotel and are happy that you have enjoyed your stay.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Disappointing
When we first checked in we were taken to a "non-smoking" room which smelt of cigarette smoke. We asked to change and they were very helpful and took us to another room which was a different configuration and not as good and had a broken washing machine. We asked for another room and it was ok with a slight smell of cigarette, however my wife couldn't sleep that night as the smell was annoying her, so the next day we asked for a new room. They found us another room but the freezer was frozen solid because the door didn't shut properly, they replaced the fridge/freezer and it still didn't shut properly but did work, until we turned off the lights at night, not realising that one of the light switches was a master switch for the fridge...and the fridge became hot. The front was also falling off the washing machine. Two out of 4 hotplates in the kitchen were broken. One bed lamp was broken, the light fitting above the dining table was falling apart, the toilet paper holder was falling apart. The towel hook was broken in the bathroom. There were no umbrellas (as pictured) over the only 6 pool chairs at the pool. Staff were helpful but the hotel is tired and in need of many repairs. Extremely limited TV channels. Though you can have a child with you for free, they only provide two plates, cups, cutlery, etc, so you have to bring your own for the child. They will provide an extra towel if you ask, but you have to ask EVERY DAY as they will take it away each day.
Soggiorno di 4 notti a novembre 2017

8/10 Buono

Allen

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Overall, a good stay. Love the location.
I stayed at Royal Ascot for three and a half weeks. Overall it was a good stay, with high points and low points. On my second night in I wanted to cook a meal, but the hot plates were absolutely useless. It took an hour to boil water. I complained to reception staff and a new hotplate was installed the next day. That was a definite plus. A negative was the washing machine, none of the staff knew how to operate it so I Googled the model number to come up with a solution. However, even armed with that knowledge the machine was still did not work properly. Overall the staff were excellent, particularly the front desk. This hotel is rated as four star, but it is struggling to maintain that standard. The owners need to spend money on the building, the gym, and some apartments, e.g. washing machines.. Having said that, I give it a pass and would stay there again.
Soggiorno di 24 notti a ottobre 2017

8/10 Buono

Mélodie, bordeaux

Mi è piaciuto: Personale e servizio
Bon rapport qualité / prix
Well located, close to both metro lines green & red, lots of restaurants & shops nearby. The room was ok. The staff is amazing, extremely nice to us and really helpful. If I go back to Dubaï I'll stay there again !
Soggiorno di 6 notti a novembre 2017

8/10 Buono

Nick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
コストパフォーマンスがよく、部屋の設備も快適で申し分ないです。 またドバイに来る際には利用したいです。
Soggiorno di 1 notte ad agosto 2017

8/10 Buono

Zeizei, Dubai

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel commode
Personnel sympathique et disponible. Chambre propre et confortable et surtout calme. Proche du métro et du centre. Plein de fast food à proximité. Dommage pour la température de l'eau dans la douche ou trop chaude ou trop froide. Mais nous gardons une bonne impression générale.

4/10 Scarso

Doctor , Jeddah

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Terrible hotel and terrible staff
The apartment for 3 and the Wifi allowed for 2 devices only this one of many problems ...

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would go back again
Generally good hotel, helpful staff, and the couple of things we needed fixed during our stay was done within ten minutes.

4/10 Scarso

Abdullah, Saudi Arabia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
the hotel is too bad services
need to improve the workers men , Especially the man called Enayat .

6/10 Soddisfacente

MIR ALTAF

Mi è piaciuto: Comfort della camera

10/10 Eccellente

a.salam

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
friendly staff
friendly staff fast check inn need to update TV screen, as they are small.

6/10 Soddisfacente

ALI

Non mi è piaciuto: Comfort della camera

8/10 Buono

Rikard, Kristianstad

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Lagom för lagom peng.
För 700:-/natt för ett dubbelrum var det ett helt okej hotell. 80:- för frukosten testade vi en morgon men var inte värt det. Bor man inte vid stranden kan det kvitta var man bor, bara man har nära till metron, vilket detta hotell har. Takpoolen och gymmet var små men inte många som utnyttjade så fyllde sin funktion. Helt okej utsikt från taket, men inget märkvärdigt. Inga större fel men hade nog valt annat nästa gång och kanske inte rekommenderat det om det inte är något extra bra pris.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
OK but not the best
I found very welcoming staff and they try to process everything quickly. The best thing in this hotel is the staff. It is quite hotel. Simple architecture and design. The furniture looks so old and not very well taking care of It seems their was problem with card keys for the room so they give me normal key which it was so odd in 2016 There is no good maintenance of the room as the hunger in the bathroom was not fixed properly although it just need small screw and everything well be ok. The safe was looked and I did not bother to ask them to open it but this is representing low quality of service before providing the room. The most odd thing is the location of the TV, you can't see it if your are on the bed or even the comfort chair. You have to be in an angle and you can watch few channels. Over all it was ok for me for few days I will think ten times before thinking to use it again but I might do

8/10 Buono

NAVEEN KUMAR

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

ALI

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
جميل جدا جدا

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Total rubbish hotel
The customer service was really poor. I will never recommend the hotel to my enemy. No good communication skills on the part of front desk officers.

6/10 Soddisfacente

Husain, الكويت

Mi è piaciuto: Pulizia e comfort della camera
جيد
اقامه ممتازه

8/10 Buono

Sebastian, Frankfurt

Mi è piaciuto: Personale e servizio e comfort della camera
Sicher und gute Umgebung
Gutes Hotel für Städteurlaub, wenig Komfort aber sehr gute Lage. Das Frühstück würde ich mir schenken.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Lage nicht zentral, aber direkt an Metro-Station. Mina Bazaar und Creek sind zu Fuß erreichbar, der Rest per Metro. Die Hotelzimmer waren sehr sauber, jedoch etwas kleiner als auf den Fotos abgebildet. Hotelpersonal sehr freundlich, konnte jedoch bei vielen Nachfragen (bzgl. Metro, Transportmöglichkeiten, Sehenswürdigkeiten etc.) nicht wirklich weiterhelfen (daher am besten selbst im Internet oder in Reiseführern informieren). Frühstück nicht empfehlenswert, aber da die Zimmer über eine kleine Küche verfügen und sich Supermärkte in unmittelbarer Nähe befinden, kann man sich das Frühstück auch selbst zubereiten. Für einfachen Städtetrip mit begrenztem Budget ist das Hotel definitiv weiterzuempfehlen.

10/10 Eccellente

Mohamad, Slagelse

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
God tur
Perfekt sted hvis man ønsker tæt metro

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera

8/10 Buono

Tatiana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Had to call multiple time to reception to get things There was an issue with a visitor who had to produce ID to get in
Risposta di Liza, il giorno 6 mar 2015
Dear Sir / Ma'am, Greetings from Royal Ascot Hotel Apartment! We sincerely regret to read your dissatisfaction about your stay at our hotel. However, your comments have been taken into consideration and actions have been undertaken to improve our quality of service and facilities in order to prevent future occurrences. We do hope that you will give us the opportunity to better serve on your next trip to Dubai and that we will have the pleasure of welcoming you soon amongst us in Royal Ascot Hotel Apartment.

8/10 Buono

ISH, Delhi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stayed for 4 nights, centrally located in Bur Dubai. Better option than staying in their Hotel. Had a Wonderful stay and would come back again.

10/10 Eccellente

SSS TRADE ZONE

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Weekend stay
Nothing extra. Taxi driver did not know the place. Misleading name-nothing royal about it. Will not choose it again.

10/10 Eccellente

KISHOR, LEICESTER, U.K.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
NICE HOTEL, NEAR MEENA BAZAR & LOTS OF SHOPS NEAR
NICE STAFF, LOCATION, METRO STATION,BUS STATION NEARBY. EVERYTHING WITHIN EASY REACH, COMFORTABLE & CHEAP TO EAT.
Risposta di Liza, il giorno 13 giu 2015
Thank you for your choosing to stay at our hotel and for taking time to write a review. We are very happy that you have enjoyed your stay and the Hotel have exceeded your expectations. Should you find yourself back in our city, we look forward to welcoming you!

8/10 Buono

M, thailand

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
7 out of 10
Overall it was a good stay.

4/10 Scarso

Anonymous

Mi è piaciuto: Pulizia
Dim
The room was clean. The hotel had no washcloths. I had to ask multiple times for the staff to provide a 2nd bed. There was only one lock on the door. The lighting was dim. There was a fee for the wifi. The room did include a kitchen, which I didn't need, but I guess that was higher than the quality of the room.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

6/10 Soddisfacente

Viaggiatore verificato

2/10 Terribile

shyam Vithlani

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Nothing was provided
All details mentioned were fake no breakfast no Internet nothing was provided

10/10 Eccellente

Crazy Guy

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Excellent Staff, Location and Facilities
Perfect place to stay if your not that worried about staying in the latest 6 star hotel in Dubai. The Royal Ascot Apartments are situated near the "old town" which suits me fine. Easy to access public transport or drive yourself to any one of the attractions in Dubai. All in all a great place to stay with nice staff...

4/10 Scarso

Disappointed1q2w3e

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
take a pass on this one
Room was large and clean but the staff was non exisitance they forgot the wake up call and taxi.

2/10 Terribile

Dubai commuter

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
False advertisement
When I booked, it advertised free in room wi fi, free airport shuttle, free breakfast. None of it was true. The gym closes at 7:30pm. Construction going on next door.