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Recensioni per Best Western Plus Dubuque Hotel & Conference Center

2.5 out of 5
Best Western Plus Dubuque Hotel & Conference Center
3100 Dodge St, Dubuque, IA

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 582 su 1002 recensioni" "
Valutazione di 8 - Buono. 279 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 77 su 1002 recensioni" "
Valutazione di 4 - Scarso. 41 su 1002 recensioni" "
Valutazione di 2 - Terribile. 23 su 1002 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
domed indoor pool & hot tub
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management, il giorno 2 mag 2024
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

10/10 Eccellente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Servizi
And to this hotel three or four times now and it's a wonderful place. It has a great swimming area and whirlpool, and Old Chicago connected for food and Beverages and breakfast. And it's very close to downtown Dubuque only a 5 minute drive.
Soggiorno di 1 notte ad aprile 2024
Risposta di Larissa Edwards, il giorno 22 apr 2024
Thank you so much for your positive feedback. Your feedback really helps and motivates our team. We look forward to having you again!

10/10 Eccellente

Kathy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice central pool area and game area.
Soggiorno di 1 notte ad aprile 2024
Risposta di Larissa Edwards, il giorno 22 apr 2024
Thank you Kathy for your review, we appreciate the kind feedback and look forward to having you again!

10/10 Eccellente

Lori

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management, il giorno 15 apr 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 Eccellente

Victoria J.

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect place for family to get together for a weekend.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Management, il giorno 4 apr 2024
Thank you for the great review! Hope to see you again.

8/10 Buono

Alaina

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Thank you… we will be back!
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 4 apr 2024
Thank you for your review. We look forward to having you stay with us again.

4/10 Scarso

Cindy L., Beloit

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We've always loved staying at this property for its big pool, table games, and open atrium. Unfortunately, this will be our last stay. At check-in, they would not issue us a roll-away. They said that room wasn't eligible for one and if we had booked direct with them, we would've known that. However, we've stayed with them before and it was never an issue. So we drove to Target to get an air mattress. When we got our sheets and blankets delivered, a different employee stated the same thing - if you would've booked direct with us, you would've known you can't have a roll-away with your booking. However, roll-aways are listed on the features on Expedia. Breakfast was good. Lots of hot food options. The pool area was chaotic. I had to get the manager to have them remove a large, long-hair dog from the pool deck. I reminded that that is a health issue. I expect this kind of treatment and problems at a lower-end hotel, not a Best Western Plus.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 4 apr 2024
Thank you for choosing our hotel and for taking the time to provide feedback about your experience at the Best Western Plus un Dubuque.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your experience.

10/10 Eccellente

Tracy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was great. It was clean and very convenient. Great hotel, will stay again.
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management, il giorno 4 apr 2024
Thank you for the great review! Hope to see you again.

4/10 Scarso

Amanda

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Arrived 40 minutes after check in and our room was not ready yet. Having to wait with 4 young kids was not that pleasant.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 29 mar 2024
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 Eccellente

Robert, davenport

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great pool area
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 27 mar 2024
Thank you for the great review! Hope to see you again.

10/10 Eccellente

Krista

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great experience overall. We went during the week, so the pool had hardly any other people until Friday rolled around. Water was chillier than I'd like, but didnt bother the kids. Rooms were clean, housekeeping was friendly and made sure we had enough for our family. Will definitely be staying here again!
Soggiorno di 4 notti a marzo 2024
Risposta di Hotel Management, il giorno 25 mar 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 Eccellente

Tabitha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 19 mar 2024
Thank you for the great review! Hope to see you again.

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We could bring our dog and there was a dedicated area for her.
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management, il giorno 19 mar 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 Soddisfacente

Shelby

Viaggio con famiglia e bambini piccoli
The kids liked the pool. The breakfast was good. The rooms were pretty standard, nothing too fancy. The pool was extremely over crowded, and the hotel was very noisy. People running up and down the halls until past midnight.
Soggiorno di 1 notte a marzo 2024
Risposta di Larissa, il giorno 13 mar 2024
We sincerely apologize for the noise disturbance that occurred during your stay. We assure you that we will take measures to hopefully have a better outcome in the future.

10/10 Eccellente

Jessica

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Pool front room was very loud, it sounds like people had music playing and ping pong tournaments going until well after the pool was closed! Other than that the staff was nice the pool it self was great, the breakfast was good
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Management, il giorno 27 feb 2024
Thank you for your review. We look forward to having you stay with us again.

6/10 Soddisfacente

Colleen

Didn't expect it to be that busy on New year eve. Could not get into the hot tub due to all the kids sittting in there and using it. Had I known it would have been that busy would have went some where else. Also couldn't get into the room a little earlier.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 27 feb 2024
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place, nice people, and nice facility. Could use a little updating in the rooms. Had a little trouble with the drain in the bathtub. No guide or info on the tv, so ni idea of what I was going to watch, or what I was watching, unless I knew of it already. Bed was good and comfortable!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Management, il giorno 14 feb 2024
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

2/10 Terribile

joseph

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Unknown to us when we made our reservation, the pool and rec area was closed. Expedia claimed to not know. The hotel claimed it was noted on their website. We pointed out to them that it was not. Expedia did refund our money. Front desk was closed without warning and no one could be reached for assistance. Only answering machines which were “full”.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 12 feb 2024
On behalf of the entire staff of the Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 Eccellente

Dean

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte a febbraio 2024
Risposta di Larissa Edwards, il giorno 22 apr 2024
We look forward to having you stay with us again!

2/10 Terribile

Mark

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The property offered an open pool and play area. The hotel was contacted prior to visit to check on services offered. They guaranteed the pool and play area would be open. We were doing a reunion with five rooms. The services offered were not available.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel management, il giorno 7 feb 2024
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

8/10 Buono

Julie

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 22 mar 2024
Thank you for your review. We look forward to having you stay with us again.

10/10 Eccellente

Kenneth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent pool area with nice patio.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 3 feb 2024
Thank you for the great review! We look forward to having you stay with us again.

10/10 Eccellente

Mike

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 22 mar 2024
Thank you for your review. We look forward to having you stay with us again.

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was a very pleasant stay I would definitely go back
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 31 gen 2024
We appreciate your choice to stay with us. It was our pleasure to provide you with a delightful and comfortable experience. We eagerly anticipate the opportunity to host you again soon.

10/10 Eccellente

Donald

Viaggio di lavoro
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 31 gen 2024
Thank you for the great review! Hope to see you again.

8/10 Buono

George

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 31 gen 2024
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

8/10 Buono

Indra

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Kiana Coopwood, il giorno 22 gen 2024
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 Soddisfacente

paul

Viaggio con la famiglia
Service at the attached Old Chicago was awful. Staff was rude, manager was clueless. If it wasn't so cold we would have left and went elsewhere. Will not be eating there again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Kiana Coopwood, il giorno 22 gen 2024
We would like to extend our apologies for any inconveniences you experienced with our restaurant during your visit. Though the restaurant is managed separately than the hotel, we understand that your overall experience was impacted, and we genuinely regret any difficulties you encountered.Your feedback is invaluable to us, and we want to assure you that we will pass along your comments directly to the management team.

10/10 Eccellente

riley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Townie with Cabin Fever. Pool for 3 Tweens
Live in town. Had a 5 day weekend due to snow & cold with 3 cooped up boy kids. Needed a break from cabin fever. Best pool in town. Requested a poolside room, could see the dudes from our room window. For less than $100, we swam, played ping pong and pool, had the included breakfast buffet, and played board games in the vast, well lit and warm central space by the pool. Our boys (8, 10, and 13) swam from 1200 check in till dinner, after dinner till close at 2200, and after breakfast until 1100 check out. Showers were warm. Beds comfy. Staff hand ample quarters on hand for exchange for the arcade and “Always a winner,” pool-friendly, rubber ducky claw game. Great time. Super cost effective winter escape.
Soggiorno di 1 notte a gennaio 2024
Risposta di Kiana Coopwood, il giorno 22 gen 2024
We are extremely delighted to hear that you enjoyed your stay with us. We hope that you will visit us again soon!

10/10 Eccellente

Lacy

Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Soggiorno di 1 notte a gennaio 2024
Risposta di Kiana Coopwood, il giorno 22 gen 2024
Thank you for taking your time completing this survey. We look forward to having you again.

8/10 Buono

TIFFANY

Viaggio con famiglia e bambini piccoli
My biggest complaint is the HEAVY chlorine smell, the whole swimming area was literally freezing and the condensation above the pool is dripping off the rusty beams into the pool. Beds weren't really comfortable and rooms were hot with fans on. Stay was good still. Staff were friendly and they had a nice breakfast area.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 31 gen 2024
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 Eccellente

Douglas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Kiana Coopwood, il giorno 22 gen 2024
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 Soddisfacente

Regina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
The room was so hot and did not stay cool over the night.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 31 gen 2024
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 Eccellente

Amanda

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the big area to be able to watch the kids while they swim. The room was very clean and welcoming.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 31 gen 2024
Thank you for the great review! Hope to see you again.

8/10 Buono

Casey

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Kiana C. , il giorno 7 gen 2024
Thank you for your feedback. We look forward to hosting you again. Front Desk Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 31 gen 2024
Thank you for your review. We look forward to having you stay with us again.

10/10 Eccellente

Natalie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 31 gen 2024
Thank you for the great review! Hope to see you again.

8/10 Buono

Jackie

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 31 gen 2024
Thank you for your review. We look forward to having you stay with us again.

6/10 Soddisfacente

Morgan

Viaggio con la famiglia
Non mi è piaciuto: Comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Management, il giorno 31 gen 2024
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 Eccellente

Brock

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worked well
Clean room, great location, the pool area was super cool too if you’re with a group. The elevator was out when we were there but we didn’t need it anyway. Also, the only odd thing for us specifically was that our room was very warm. It’s December and we had to use the air conditioning bc the room kept going up to about 76. Breakfast was fine as well.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 28 dic 2023
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 Soddisfacente

Michelle

Viaggio con la famiglia
Breakfast only offered until 9am. Booked for 4 guests but only 3 towels in bathroom. Heat very loud!
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotle Managemenr, il giorno 28 dic 2023
Dear Michelle,Thank you for choosing our hotel and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Eccellente

Kevin

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 28 dic 2023
Thank you for the great review! Hope to see you again.

2/10 Terribile

Crystal

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 28 dic 2023
We sincerely regret that your recent experience did not meet your expectations. We hope you will consider giving us another chance in the future to provide you with an exceptional stay.

10/10 Eccellente

Joseph

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Management, il giorno 28 dic 2023
We appreciate your choice to stay with us. It was our pleasure to provide you with a delightful and comfortable experience. We eagerly anticipate the opportunity to host you again soon.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Found two bugs and tub didn’t drain. Beautiful property,great breakfast
Soggiorno di 2 notti a dicembre 2023
Risposta di Kiana Coopwood, il giorno 25 dic 2023
Dear valued guest, we sincerely apologize for any inconvenience caused by the presence of a bug in your room. We appreciate your feedback and are committed to addressing this issue promptly. Thank you for acknowledging the beauty of our property; your comfort is our priority, and we'll take immediate action to ensure a flawless experience in the future.

10/10 Eccellente

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome Place to stay
This hotel was nice! The ambiance was great, weather you are on business, family vacation, or a little romantic getaway it's perfect for the occasion. The rooms are nice clean and spacious with ice machines and vending machines in the hallway. There is an entrance/exit with very close parking no matter where you are located in the hotel. There is a restaurant connected to it, in case you get hungry or would like to have a cocktail. Lastly there is an indoor heated pool and hot tub which is absolutely amazing!
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 31 gen 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 Eccellente

Lucy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 28 dic 2023
Thank you for the great review! Hope to see you again.

2/10 Terribile

Daren

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 28 dic 2023
We sincerely regret that your recent experience did not meet your expectations. We hope you will consider giving us another chance in the future to provide you with an exceptional stay.

10/10 Eccellente

dave

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was smooth and inviting
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 31 gen 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 Eccellente

Derrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Had a great stay!
We booked our stay as we were going to Galena and didn't want to drive far afterwards. Very clean with a nice place to eat as well!
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 31 gen 2024
Thank you for the great review! Hope to see you again.