Dear Dario,Thank you for sharing your experience with us. We're delighted to hear that you appreciated the cosy ambiance of our hotel, and we truly value your feedback.We extend our sincere apologies for any inconvenience caused by the heating issues and the noise from the radiator during your stay. We hold ourselves to very high standards and it's disheartening to learn that the matter wasn't promptly resolved after you brought it to our attention. Your valuable feedback serves as an opportunity for us to improve, and we'll be taking the necessary steps to prevent a recurrence of such issues in the future. We are grateful for your positive acknowledgment of the kind gesture made by our staff at the check-out. Hopefully we have the opportunity to welcome you back, providing you with the seamless and exceptional stay that reflects our true standards.Kind regards,Front Desk Team

Dear Giorgio, Thank you for your recent stay and review. I am delighted that you had such a wonderful experience, finding our location ideal for your visit. I look forward to welcoming you back to Charlotte Square in the future. Kind regards, Murray

Hi Mary Lynn,Thank you so much for taking the time to reviews us.We are really happy to hear that you enjoyed your stay and that you are a returning guest to us.We appreciate your feedback and look forward to welcoming you back to Kimpton Charlotte Square in the future for another perfect stay.

Hi there Alexia, thank you for such a lovely review! We are very glad to hear that you felt so welcomed and comfortable. Hopefully you had a wonderful time in Edinburgh and fully enjoyed the city. We will be very excited to see you again in the future!

Hi Gurdev,We are so happy to hear that you had a perfect stay with us, and we hope to see you back here.We value your feedback, and we are also happy that you would recommend us. Excellent service delivery is what we strive for at Kimpton.All the best

Good afternoon,We really appreciate that you took the time to review us.We are glad that you had a wonderful stay with us and hope to see you in the future!

Hello Emily, thank you for making the time for leaving such a lovely review! We are very glad that you enjoyed your stay and had a good time in Edinburgh, hopefully we will see you next time you are around the city! Thank you for choosing us.

Dear Justin,Thank you so much for choosing us for your stay in Edinburgh. We are happy to hear that you enjoyed your stay and look forward to see you again.

Hi there Kathleen,Thank you so much for providing this valuable feedback. We truly appreciate the time taken to let us know about your experience, and please rest assured that we will pass this on to the relevant departments. We hope to see you again soon!

Hello Rylie,The team over at Kimpton is delighted to hear that you had a wonderful stay! We sincerely hope to see you again in the future for another perfect stay. We always appreciate your feedback and please do give us a call when and if you return to us so that we can arrange something special for you as a returning guest.

Hi there Fraser,Thank you so much for taking the time to leave such great feedback, we hope to see you again soon!

Thank you so much for the feedback, Derek. Looking forward to welcoming you back.

Thank you for taking the time to provide this wonderful feedback, hopefully we will welcome you back again!

Thank you so much, Francesco. We are delighted you enjoyed your stay with us and cannot wait to welcome you back

Hi Piper,Thank you for staying in Kimpton Charlotte Square. I am glad to see that you enjoyed your stay and gave us an almost perfect score. In your opinion, what could we do next time to make this a perfect stay? (as in 5 out of 5 score).

Hi there Lisa,We are so glad you had such a great stay!We hope to see you again very soon!

Hi Chris!Thank you so much for leaving such great feedback! I am so glad you had a nice time, and we hope to see you again soon!

Hi there Caroline!I am so glad that you had a great stay. Thank you so much also for taking the time to leave such wonderful feedback! We hope to see you again very soon!

Thank you for the feedback, Tanya. We are glad that you loved the hotel and location, however it is disappointing that we did not meet all of your expectations. Hopefully, you will give us another chance in the future.

Hello Ian, thank you for taking your time to write a review about us. Your feedback is really helpful and we are so happy to hear that you enjoyed your time during your stay! We will be waiting for you next time you are in Edinburgh!

Thank you, Louise, we are so glad to hear that you enjoyed your stay with us! Hopefully we will see you next time.

Dear Maryam, Thank you for taking the time to rate your stay with us. It is very disappointing we did not meet your expectations on this occasion.

Thank you for taking the time to provide this feedback, we hope you had a lovely stay!Hope to see you again soon!

Thank you for staying with us and taking the time to provide the feedback. It is very disappointing that we did not meet your expectations and we are truly sorry about that.

Thank you for amazing rating, Marta. Hopefully, we will see you back soon!

Thank you, Karen. We are thrilled you enjoyed your stay with us and will ensure your kind words are shared with the rest of the team.

Thank you for your kind words, Lynne. We're delighted to hear that you had a fabulous stay at our hotel, and we appreciate your compliments on our helpful and friendly staff, amazing spa, and out-of-this-world food. We look forward to welcoming you back soon!

Dear Mark,Thank you so much for taking the time such lovely feedback!We are so glad to hear you had a nice time, and hope to be seeing you again soon!

Dear John,Thank you so much for leaving such a great review!We hope to see you again soon!

Dear Mahidieh,Thank you for leaving such a great review.We hope to see you again in the near future!

Thank you so much for high rating, Felix. Hopefully, we will see you back soon!

Thank you so much for the rating, Libby!Looking forward to welcoming you back.

Thank you, Helen, for taking the time to review us. Your feedback will be shared with the rest of the team, who will be delighted to hear it. Hopefully, we will see you back soon.

Thank you so much for 5star rating, Paresh. See you next time!

Thank you for high score, James. Hope to see you back soon!

Thank you for the feedback, Gareth. We are delighted that you enjoyed your stay with us and looking forward to welcoming you back.

Thank you for sharing your experience, Malcolm. We appreciate your positive remarks on our service but it is disappointing that you were disturbed by the neighboring dog. Your feedback is invaluable, and we hope to have the opportunity to provide you with an improved stay on your next visit.

Thank you for your feedback, John. We understand your dissatisfaction with the breakfast experience and the broken toaster. As discussed during our telephone conversation, a refund has already been issued. We sincerely apologise for any inconvenience caused and hope this resolution meets your expectations.Hopefully, you will give us another chance in the future!

Thanks, Lorraine, we appreciate your high scores. Looking forward to welcoming you back.

Thank you for sharing your detailed feedback, Hollie. We're delighted to hear that you enjoyed the hotel's beauty, warm welcome, and delicious evening restaurant. We sincerely apologise for any inconvenience you experienced during breakfast and appreciate your insights, which will help us improve our service for a more enjoyable stay in the future.

Hi Cara,Thank you so much for your review. We are happy that you enjoyed your stay with us on Kimpton Charlotte Square and hope to see you in the future!Kind Regards

Thank you so much for this wonderful review, we are really glad to hear that you all enjoyed! I hope that we will welcome you back again soon!

Thank you for great rating, Firuza. Looking forward to welcoming you back!

Hi Natalie,We are really happy that you enjoyed your time in Edinburgh. We are proud to have a privileged location in Edinburgh and we are glad you enjoyed this as well.We hope to see you back with us anytime in the future and thank you for your stay.

Thank you for the feedback, Sarah. We are so happy you enjoyed your stay with us.Looking forward to welcoming you back.

Good morning Victoria,Thank you so much for giving us such a great rating! We hope to welcome you back again soon!

Hi Luke,We are grateful that you chose to stay with us.It makes us so happy to hear you enjoyed your stay, in particular the room and staff. It was our pleasure to high five your 1-year-old, he is awesome! Staff is one of our best assets in Kimpton Charlotte Square and we will make sure to share your feedback with the team.We hope to see you again on a future stay.

Hi Claudia,Thank you so much for your review, we really appreciate it.It brings us so much happiness to know you liked the location of the hotel, the customer service and the rooms. We really hope to see you in the future, and it will be our pleasure to provide you with another excellent stay.

Hi Conor,Thank you so much for your review. It was a pleasure having you staying with us. We are happy to know that you enjoyed your stay, and we hope to see you in the future for another great stay at Kimpton.