Esterni

Recensioni per Holiday Inn Express & Suites Sherwood Park-Edmonton Area, an IHG Hotel

2.5 out of 5

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 354 su 621 recensioni" "
Valutazione di 8 - Buono. 195 su 621 recensioni" "
Valutazione di 6 - Soddisfacente. 38 su 621 recensioni" "
Valutazione di 4 - Scarso. 17 su 621 recensioni" "
Valutazione di 2 - Terribile. 17 su 621 recensioni" "

9,0/10

Pulizia

9,2/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Carson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Sachin, il giorno 17 mag 2024
Hi Carlson,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Eccellente

John, Calgary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to major access roads/freeways. Excellent breakfast with good variety.
Soggiorno di 2 notti a maggio 2024
Risposta di Sachin, il giorno 13 mag 2024
Hi John,Thank you for taking out time to share your feedback about our hotel. We strive to provide exceptional services to our Guests and are glad that you liked your stay.Look forward to host you back again soon.Regards,

8/10 Buono

Bernard

Mi è piaciuto: Personale e servizio
It is very clean and the employees very friendly. Unfortunately the hot tub was not hot aside from that a nice stay.
Soggiorno di 2 notti a maggio 2024
Risposta di Sachin, il giorno 8 mag 2024
Dear Bernard,Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services and are glad that you liked your stay with us.Look forward to host you back again.Regards,

10/10 Eccellente

Chan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The shower pressure was just right, the bed was super comfortable and all the staff members were great. Abby the staff member that runs the breakfast session was very friendly and accommodating of my food allergies. Highly recommend staying at this hotel. They deserve a 5 star rating.
Soggiorno di 4 notti ad aprile 2024
Risposta di Sachin, il giorno 29 apr 2024
Dear Chan,Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest services and are glad that you liked your stay.Look forward to host you again soon.Regards,

2/10 Terribile

Joeseph

Soggiorno di 1 notte ad aprile 2024
Risposta di Sachin, il giorno 29 apr 2024
Dear Joseph,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards,

10/10 Eccellente

Lynn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were extremely pleasant and helpful , check in and out was easy
Soggiorno di 1 notte ad aprile 2024
Risposta di Sachin, il giorno 29 apr 2024
Dear Lynn,Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services to our Guests and are glad that you liked your stay.Look forward to host you back soon.Regards,

10/10 Eccellente

Sherrie

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff were amazing! Such a great place to stay!
Soggiorno di 1 notte a marzo 2024
Risposta di Sachin, il giorno 27 apr 2024
Hi Sherrie:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services and our glad that you liked your stay with us.Look forward to host you back soon.Regards,

10/10 Eccellente

B Gaye

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a very comfortable sleep. The bed was great!
Soggiorno di 1 notte ad aprile 2024
Risposta di Sachin, il giorno 27 apr 2024
Hi Gaye:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services and our glad that you liked your stay with us.Look forward to host you back soon.Regards,

10/10 Eccellente

TARA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff went above and beyond to make sure our stay was happy and successful. Room was great, price was even better!
Soggiorno di 1 notte ad aprile 2024
Risposta di Sachin, il giorno 19 apr 2024
Hi Tara:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services to our Guests and are glad that you liked your stay with us.Look forward to host you again soon.Regards,

10/10 Eccellente

Bintu

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay was good 👍
Soggiorno di 1 notte ad aprile 2024
Risposta di Sachin, il giorno 16 apr 2024
Hi Bintu:Dear Guest:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services to our Guests and are glad that you liked your stay with us.Look forward to host you back again soon.Regards,

8/10 Buono

duane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No swimming pool as advertised- please update the sites.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sachin, il giorno 13 apr 2024
Hi Duane,Thank you for taking out time to share your feedback about our hotel. We strive to provide exceptional Guest services and are sorry to hear that you had some incorrect information about the hotel.We have a hot tub and no swimming pool at our hotel and we are really sorry if it says swimming pool at any of the sites. Would you be able to share the site where it says the hotel to have a swimming pool please as that will help us to correct the same.We look forward to host you again soonRegards,

10/10 Eccellente

Niles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was very convenient for taking my safety courses across the street
Soggiorno di 4 notti ad aprile 2024
Risposta di Sachin, il giorno 12 apr 2024
Hi Niles, Thank you for taking out time to share your feedback about our hotel. We strive to provide exceptional services to our Guests and are glad to know that you liked your stay with us.We look forward to host you again soon.Regards

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sachin, il giorno 12 apr 2024
HI David,Thank you for taking out time to share your feedback about our hotel. We strive to provide exceptional Guest Services and are glad that you liked your stay with us.We look forward to host you back soon.Regards,

6/10 Soddisfacente

Omolara

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Sachin, il giorno 4 apr 2024
Dear Omolara, Thank You for taking out time to share your feedback about our hotel. We strive to provide exceptional services to our Guests and apologies for not being able to do the same for you.However, we look forward to host you back soon and be able to make your stay a comfortable one.Regards,

10/10 Eccellente

Vanessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place, good price
Soggiorno di 1 notte ad aprile 2024
Risposta di Sachin, il giorno 4 apr 2024
Hi Vanessa,Thank you for taking out time to share your feedback about our hotel. We strive to provide excellent services to our Guests and are glad to know that you liked your stay with us.Look forward to host you back soon.Regards,

6/10 Soddisfacente

Cory

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Hot tub wasn’t working as well as issue with thermostat!
Soggiorno di 1 notte a marzo 2024
Risposta di Sachin, il giorno 1 apr 2024
Thanks for taking out time to share your valuable feedback for our hotel. We strive for making our Guest's stay a comfortable one and sincerely apologize for not being able to make this stay of yours as per your expectation.We look forward to host you again soon so that we can make up for this lost opportunity.Regards,

10/10 Eccellente

Ana

Soggiorno di 1 notte a marzo 2024
Risposta di Sachin, il giorno 19 apr 2024
Hi Ana:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services to our Guests and are glad that you liked your stay with us.Look forward to host you again soon.Regards,

8/10 Buono

Carol

Soggiorno di 2 notti a marzo 2024
Risposta di Sachin, il giorno 8 apr 2024
Hi Carol:Thank you for taking out time to share your feedback about our hotel. We strive to provide exceptional Guest Service and are glad to know that you liked your stay here.We look forward to host you back soon again.Regards,

8/10 Buono

Jason

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel close to the hiway and downtown great location
Soggiorno di 2 notti a marzo 2024
Risposta di Sachin, il giorno 15 mar 2024
Dear Jason:Thank you for your feedback. We are glad that you liked our hotel and look forward to have you back with us soon.Regards

10/10 Eccellente

Elden

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient location
Soggiorno di 1 notte a marzo 2024
Risposta di Sachin, il giorno 11 mar 2024
Dear Elden,Thank you for taking out time to share your feedback with us. We strive for making the stays for our Guests a memorable one and are glad that you liked staying with us. I have taken your concern regarding the hot tub and stay assured the same will be taken care off. We hope you visit us soon again.Regards,

10/10 Eccellente

Adair, Neilburg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good stay. Comfortable room and beds.
Soggiorno di 1 notte a marzo 2024
Risposta di Sachin, il giorno 11 mar 2024
Dear Adair:Thank you for taking out time to share your feedback with us. We strive for making the stays for our Guests a memorable one and are glad that you liked staying with us.I have taken your concern regarding the hot tub and stay assured the same will be taken care off. We hope you visit us soon again. Regards,

10/10 Eccellente

yvonne, County Grande Prairie

Soggiorno di 1 notte a marzo 2024
Risposta di Sachin, il giorno 27 mar 2024
Hi Yvonne,Thank you for taking out time to share your feedback about our hotel. We are glad that you liked your stay and look forward to host you again soon.Regards,

10/10 Eccellente

Alexandra

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was a great stay! Lovely staff. Very clean and beds were very comfortable. Only complaints were the hottub being cold & there was plows outside the window that were super loud but that’s understandable.
Soggiorno di 1 notte a marzo 2024
Risposta di Sachin, il giorno 4 mar 2024
Dear Alexandra:Thank you for taking out time to share your feedback with us. We strive for making the stays for our Guests a memorable one and are glad that you liked staying with us.I have taken your concern regarding the hot tub and stay assured the same will be taken care off.We hope you visit us soon again.Regards,

10/10 Eccellente

Jenna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Lindsay at the front desk is fabulous!! So caring and kind.. it does not go unnoticed by guests and makes us want to return to stay again!!!
Soggiorno di 1 notte a marzo 2024
Risposta di Sachin, il giorno 4 mar 2024
Dear Jenna:Thank you for taking out time to share your feedback with us. We strive for making the stays for our Guests a memorable one and are glad that you liked staying with us.Regards

8/10 Buono

Kristen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff!
Soggiorno di 1 notte a febbraio 2024
Risposta di Rita, il giorno 26 feb 2024
Dear Kristen,Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express Sherwood Park. We're happy to hear that you enjoyed your stay with us. We appreciate your comments on the friendly staff it left us such a positive impression.Looking forward to welcoming you back for another fantastic stay.

4/10 Scarso

Ashley

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was not quiet at all. Very loud on our floor and it ruined our sleep
Soggiorno di 1 notte a febbraio 2024
Risposta di Rita, il giorno 26 feb 2024
Dear Ashley,We sincerely apologize for the disturbance caused by the noise from the Sports Team during your recent stay at our hotel. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing you with a peaceful environment.Please rest assured that we are taking immediate steps to address this issue and prevent similar occurrences in the future. Your feedback is invaluable to us and we appreciate you bringing this matter to our attention.Thank you for choosing Holiday Inn Express & Suites Sherwood Park-Edmonton

10/10 Eccellente

Gaetanne

Soggiorno di 1 notte a febbraio 2024
Risposta di Sachin, il giorno 21 mar 2024
Hi Gaetanne:Thank you for taking out time to share your feedback about our hotel. We strive for providing exceptional Guest Services to our Guests and are glad that you liked your stay with us.Look forward to host you again.Regards

4/10 Scarso

Vantanna

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Sachin, il giorno 29 feb 2024
Dear Vantanna:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Eccellente

dalton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent location and property! Staff was tremendous!
Soggiorno di 1 notte a febbraio 2024
Risposta di Sachin, il giorno 29 feb 2024
Dear Dalton:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Eccellente

Leesa

Soggiorno di 1 notte a febbraio 2024
Risposta di Sachin, il giorno 29 feb 2024
Dear Leesa:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

8/10 Buono

Katherine

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Sachin, il giorno 29 feb 2024
Dear Katherine:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

8/10 Buono

Marisa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were all really friendly, and check-in/out was a breeze. The free breakfast in the mornings is a nice touch - and they have plenty of options! (There were several hot options pancakes, beans, potatoes, turkey & pork sausages, and cheese omelets. And then the standard cereal & milk, yogurts, begals/breads/english muffins, juices, and tea/coffee.) We didn't get a chance to use the hot-tub or pool, but it looked clean and spacious. The room was exactly what we needed - roomy for the 2 queen beds, a desk & chair, tv, coffee/tea maker, microwave and fridge. The bathroom had a large sink counter (which is nice for putting your face wash and makeup out etc.), and a deep shower/tub combo with accessibility handles for getting in and out. The beds were comfortable and we had plenty of pillows. The heat/cooling was easy to control in the room, and instructions were on a plaque on the wall next to it. The only downside is that there wasn't any information on the hotel (tv guide/channel listings, breakfast times, pool location/operation times etc.) anywhere in the room. So we had to constantly call down to the front desk to ask, and I felt bad having to do that over & over again. Parking is a lot outside, sadly no underground.
Soggiorno di 1 notte a gennaio 2024
Risposta di Sachin, il giorno 29 feb 2024
Dear Marisa:Thank you for taking out time to leave a rating and feedback for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Eccellente

allan

Viaggio con animali domestici, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice place to start while in town working
Soggiorno di 3 notti a gennaio 2024
Risposta di Sachin, il giorno 29 feb 2024
Dear Allan:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Eccellente

Balwinder

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Sachin, il giorno 29 feb 2024
Dear Balwinder:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Eccellente

Kenneth, Edmonton

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean new looking rooms. Staff very friendly and courteous. I am very happy with this hotel!
Soggiorno di 1 notte a dicembre 2023
Risposta di Sachin, il giorno 29 feb 2024
Dear Kenneth:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Eccellente

Tatiana

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Brandy

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Devon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was a good stay body not really use to the bed and pillows to be honest.
Soggiorno di 3 notti a dicembre 2023

2/10 Terribile

Jeffery

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Rod

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Cara

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Jaylynn

Soggiorno di 1 notte a novembre 2023

8/10 Buono

Elmer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Quite nice and convenient for our needs.
Soggiorno di 1 notte a novembre 2023

4/10 Scarso

Tracy

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a ottobre 2023

2/10 Terribile

Tracy

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff (ESPECIALLY overnight and late evening) are unwelcoming, rude, and act pissed off if you ask for help with anything at all. They make you feel as though you are bothering them for staying at their hotel. WORST EXPERIENCE EVER. I came here for a “staycation” and I would NEVER recommend to anyone else. I’ve stayed alone or with my husband in Sherwood Park at other hotels for “staycations” and they’ve all been amazing. We have traveled quite a bit in 30 yrs of marriage and this is the very first hotel I’ve actually taken the time to write a negative review for. It’s shocking how condescending and rude the front desk night staff are.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stayed here Multiple times
Always a great stay here when we are in town.
Soggiorno di 1 notte a ottobre 2023

2/10 Terribile

Patrick

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Peter

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good comfy beds
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

firoz

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice and clean and very well breakfast good stuff very friendly cleaners over all good
Soggiorno di 3 notti a settembre 2023