Minibar, una cassaforte in camera, una scrivania, ferro/asse da stiro

Recensioni per Killyhevlin Lakeside Hotel & Lodges

4 out of 5
Killyhevlin Lakeside Hotel & Lodges
Killyhevlin, Enniskillen, Northern Ireland

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 82 su 133 recensioni" "
Valutazione di 8 - Buono. 38 su 133 recensioni" "
Valutazione di 6 - Soddisfacente. 12 su 133 recensioni" "
Valutazione di 4 - Scarso. 1 su 133 recensioni" "
Valutazione di 2 - Terribile. 0 su 133 recensioni" "

9,4/10

Pulizia

9,0/10

Personale e servizio

8,8/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stunning location. Staff very friendly and helpful. Short distance from the Loughs, the Cuilcagh Boardwalk Trail The Marble Arch Caves and Florence Court. Beautiful countryside.
Soggiorno di 1 notte a maggio 2024
Risposta di by HR Manager, il giorno 3 mag 2024
Dear MichaelThank you for staying at Killyhevlin Lakeside Hotel and Lodges. We are delighted to read your feedback and look forward to welcoming you back again.

10/10 Eccellente

Prof P G

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent facility.
Soggiorno di 1 notte ad aprile 2024
Risposta di by HR Manager, il giorno 19 apr 2024
Dear Prof P GThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your feedback on your overall experience and look forward to meeting you again.

6/10 Soddisfacente

Aislin

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Hotel itself was great, lovely area to walk around and the facilities are fab. Reception staff were lovely and Dylan at the bar was nice too. I read a few of the past reviews about the poor staff service and thought these people may have just been nit-picking. They were not. The staff service in the restaurant was shocking. People waiting to be served and the staff were just stood around laughing and talking to each other. My partner got the roast dinner and we shared that because my "Thai curry" was more like a buttery chicken soup, nothing "Thai" about it. Told the staff I wasn't super comfortable paying for it, they then proceeded to tell each other and giggle to themselves whilst looking over at our table and it was a weird experience, even the staff complained that no one does anything right. The manager (I'm assuming) was lovely and took the "curry" off the bill. Had a late check out and then used the jacuzzi until about 1pm.
Soggiorno di 1 notte a marzo 2024
Risposta di by HR Manager, il giorno 15 mar 2024
Dear AislinWe are delighted to receive your feedback and happy you enjoyed our hotel and facilities and we thank you for the special mention for Dylan and the Reception staff. We trust you enjoyed the jacuzzi.However we are disappointed to read your experience in the restaurant. This matter will be investigated internally and staff trained/ re-trained accordingly. This is not how we expect our service team to conduct themselves and our Manager will be impressing upon them the need for professionalism at all times. Please accept our sincere apologies for this lapse in customer service.

8/10 Buono

Sam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The only downside was the bed terrible mattress.very sore in the morning.
Soggiorno di 1 notte a gennaio 2024
Risposta di by HR Manager, il giorno 30 gen 2024
Dear Sam,Thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your overall stay and apologise you didn't find our mattress comfortable: this is disappointing. We purchase quality mattresses from Respa, an Irish company specialising in servicing the Hospitality Industry for over 75 years. We will bear your feedback in mind. Thank you.

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Relaxing visit
Comfortable hotel with ample seating in lobby area. Excellent pool area. Lunchtime carvery is good value. Staff are efficient and friendly. Breakfast cooked items are excellent quality. We have stayed previously and will certainly return.
Soggiorno di 1 notte a gennaio 2024
Risposta di by HR Manager, il giorno 31 gen 2024
Dear Paul,Thank you for staying with us at Killyhevlin lakeside hotel and Lodges. We really appreciate your compliments and this lovely 10 out of 10 rating. We look forward to your next visit.

8/10 Buono

Jean-Jacques

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
super séjour.
hôtel bien situé, chambre coté Lake très tranquille. beau buffet du petit déjeuner.
Soggiorno di 4 notti a gennaio 2024
Risposta di by HR Manager, il giorno 23 gen 2024
Dear Jean-Jacques,Merci ....Thank you for your kind review of our Killyhevlin Lakeside Hotel and Lodges. We hope we have the opportunity to welcome you back again.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Loved our stay! Dinner, breakfast and views were lovely. Sadly the water was not warm enough for a comfortable bath. Lovely Christmas decorations.
Soggiorno di 1 notte a gennaio 2024
Risposta di by HR Manager, il giorno 9 gen 2024
Dear AnonymousThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your stay and we really appreciate receiving your compliments on the meals you dined on and on our Christmas decorations. Our team will be so pleased to have made an impression. We sincerely apologise you didn't find the water warm enough for a bath: this concerns us and we trust you made management aware of this while you were in residence to allow us to rectify this. If not, please make contact and let us know which room you stayed in (an anonymous review doesn't permit us to retrieve information from our registration system). Thank you.

10/10 Eccellente

Kerry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stayed in a beautiful room overlooking the lake. Gorgeous view.
Soggiorno di 1 notte a dicembre 2023
Risposta di by HR Manager, il giorno 6 dic 2023
Dear Kerry,Thank you staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your kind compliments and look forward to welcoming you back again.

10/10 Eccellente

C

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nicest staff you could ask for. Gym was better than expected and the food was lovely. Local taxis being cash only was annoying so take change with you!
Soggiorno di 2 notti a novembre 2023
Risposta di by HR Manager, il giorno 28 nov 2023
Dear Cthank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your positive feedback and compliments. Unfortunately taxi companies are outside of our remit but we appreciate your advice. We look forward to seeing you return again soon.

10/10 Eccellente

Louise

Soggiorno di 1 notte a novembre 2023
Risposta di by HR Manager, il giorno 18 dic 2023
Dear Louise,Thank you for staying with and for this great rating. We look forward to your next visit. Merry Christmas.

10/10 Eccellente

Emma

Soggiorno di 1 notte a novembre 2023
Risposta di by HR Manager, il giorno 18 dic 2023
Dear Emma,Thank you for staying with and for rating us so highly. We look forward to your next visit. Merry Christmas.

10/10 Eccellente

David

Soggiorno di 1 notte a novembre 2023
Risposta di by HR Manager, il giorno 14 dic 2023
Dear David,Thank you for staying with us. We are delighted to receive your feedback and look forward to your next visit.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di by HR Manager, il giorno 15 nov 2023
Hi Roberta,Thank you for this fantastic rating. We look forward to your next visit.

6/10 Soddisfacente

Fiona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Funny approach to residents...
Very nice hotel but the whole focus is on people from the local town and not on guests. Could not get a reservation for dinner on either Saturday or Sunday night because the restaurant was booked out with locals.
Soggiorno di 2 notti a ottobre 2023
Risposta di by HR Manager, il giorno 7 nov 2023
Dear FionaThank you for staying with us and for complimenting our hotel. We sincerely apologise that you were unable to get a table reservation to dine while in residence. We can assure you we do not prioritise locals over residents. Our Manager will be investigating this matter with our font office and restaurant teams to ensure our residents have the excellent experience we wish for them. We look forward to your next visit. Thank you.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di by HR Manager, il giorno 6 nov 2023
Dear John,Thank you for staying with us at Killyhevlin and giving us this fantastic rating of 10. We really appreciate it and look forward to your next visit.

8/10 Buono

JAMES

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di by HR Manager, il giorno 27 ott 2023
Thank you James for staying with us and for this very kind rating. We look forward to meeting you again.

6/10 Soddisfacente

Yvonne

Soggiorno di 1 notte a settembre 2023
Risposta di by HR Manager, il giorno 6 ott 2023
Thank you for your rating. Your visit is much appreciated.

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di by HR Manager, il giorno 25 set 2023
Dear Andrew,Thank you for awarding us 10 out of 10. We really appreciate this.

10/10 Eccellente

Anne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Had a lovely relaxed stay everyone very friendly conditions were clean and comfortable would re visit
Soggiorno di 1 notte a settembre 2023
Risposta di by HR Manager, il giorno 22 set 2023
Thank you for staying with us and thank for your very complimentary feedback. Much appreciated. We look forward to seeing you return.

10/10 Eccellente

Lorna

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice enough hotel but very expensive for basic room looking out at carpark. Had a nice enough dinner in the restaurant and breakfast was a decent buffet..nothing remarkable. Did not have time to use leisure facilities but swimming pool looked good.
Soggiorno di 1 notte a settembre 2023
Risposta di by HR Manager, il giorno 22 set 2023
Thank you for staying with us. A view of Lough Erne can be guaranteed by paying the lakeview supplement when making your reservation. we are sorry you did not have time to use our Health Club: maybe next time!

10/10 Eccellente

Jean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di by HR Manager, il giorno 5 set 2023
Dear JeanThank you for this great rating. We appreciate this very much and hope you really enjoyed your stay with us at Killyhevlin. We look forward to meeting you again.

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di by HR Manager, il giorno 4 set 2023
Dear MarkThank you for this rating. It is greatly appreciated. We trust you enjoyed your stay and look forward to welcoming you back.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overpriced
Not value for money Evening meal portion very small yet very expensive
Soggiorno di 2 notti ad agosto 2023
Risposta di by HR Manager, il giorno 22 ago 2023
Dear David,Thank you for your feedback. We are sorry you felt we are overpriced and our portions too small. We normally receive comments saying our portions are too big!! We apologise for disappointing you. We trust you made our manager aware of this when you were dining.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di by HR Manager, il giorno 11 ago 2023
Thank you for rating your visit. Perhaps you can let us know how we can do better in future.

10/10 Eccellente

Raymond

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room cleanliness superb. The bathroom was in pristine condition. Excellent breakfast. Great meal in restaurant. Great walks along Lough Erne.
Soggiorno di 2 notti a luglio 2023
Risposta di by HR Manager, il giorno 31 lug 2023
Thank you for enjoying your stay with us and rewarding us with these fabulous compliments. Our team will be delighted. We look forward to your next visit.

10/10 Eccellente

Janet

Soggiorno di 1 notte a luglio 2023
Risposta di by HR Manager, il giorno 31 lug 2023
Thank you for this great 10 out of 01. Its much appreciated by everyone.

10/10 Eccellente

Lauren

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Gorgeous property and views, staff and service excellent and food is great
Soggiorno di 1 notte a luglio 2023
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you for the fantastic compliments and this top score. We look forward to welcoming you back again soon.

8/10 Buono

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was lovely. Was disappointed with my meal. Ordered chicken ballotine. Got one small fondent potato and half a carrot. Not good at all 🙁
Soggiorno di 1 notte a luglio 2023
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you loving our hotel. Our manager will certainly discuss your meal with our Head Chef and we sincerely apologise for disappointing you on this occasion. We do hope to welcome you back again soon.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A special hotel break!
Impressed with standard of cleanliness and everything was lovely. Real treat.
Soggiorno di 1 notte a giugno 2023
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you very much for such kind compliments. We are delighted you enjoyed you stay and we look forward to seeing you return to stay with us very soon.

8/10 Buono

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a great time and was able to chill out by the loch and using the spa, lovely area.Only problem I had with my stay was that the first floor and the bedroom was hot and just couldn't cool the room down what so ever which made it hard to sleep. But hey ho NI isn't always this warm.
Soggiorno di 1 notte a giugno 2023
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you for enjoying our hotel and taking time to chill out at by the lovely Lough Erne. The sudden burst of warm weather has us all of a dither but it probably wont last too long. We do apologise you felt too warm. We look forward to welcoming you back again soon.

10/10 Eccellente

Lesley

Soggiorno di 1 notte a maggio 2023
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you this great 10 out of 10 and we are delighted you enjoyed your Killyhevlin experience. We look forward to seeing you return.

8/10 Buono

Ryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you such a thoughtful rating. We are pleased to liked your time with us and hope to welcome you back again.

6/10 Soddisfacente

Ian

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di by HR Manager, il giorno 20 lug 2023
We are sorry we have appear to have let ourselves down during your visit. Please let us know what we could have done better. We hope to see you return.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Last weekend stay at the Killyhevlin
Great hotel. Lovely room. Excellent food in the restaurant. Very friendly staff, excellent service. Only two downsides were the cleaniness of the public toilets, not clean at all. The bed was very hard and uncomfortable. It would put me off staying again, however, apart from the bed, the stay was fantastic. Lovely area, people, food and facilities.
Soggiorno di 1 notte a maggio 2023
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you for your very thoughtful compliments on your weekend break with us at Killyhevlin. Our manager will follow up the toilet situation with housekeeping and we will be letting Respa beds know your feedback. we apologise you didn't have comfortable sleep. We would very much like to see you return to stay with us again.

10/10 Eccellente

Leslie

Soggiorno di 2 notti a maggio 2023
Risposta di by HR Manager, il giorno 20 lug 2023
We really appreciate you 10 out of 10 and look forward to welcoming you back again soon. Thank you.

10/10 Eccellente

Wendy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di by HR Manager, il giorno 20 lug 2023
This so kind. We are all delighted to get this 10 out of 10. We look forward to the next time you stay with us.

10/10 Eccellente

Leah

Soggiorno di 1 notte ad aprile 2023
Risposta di by HR Manager, il giorno 20 lug 2023
We are very happy to accept this 10 out of 10 and hope its not too long before we have the opportunity of welcoming you back again.

10/10 Eccellente

James

Soggiorno di 1 notte ad aprile 2023
Risposta di by HR Manager, il giorno 20 lug 2023
How thoughtful of you to send us a 10 out of 10. we really love this and look forward to seeing you back again at Killyhevlin. Thank you.

10/10 Eccellente

Mark, Armagh

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Riverside location
Soggiorno di 1 notte ad aprile 2023
Risposta di by HR Manager, il giorno 20 lug 2023
We are delighted you enjoyed our location right on the banks of River Erne. We thank you for the great 5 out of 5 and we look forward to welcoming you back.

10/10 Eccellente

Jillian

Soggiorno di 1 notte a gennaio 2023
Risposta di by HR Manager, il giorno 20 lug 2023
We look forward to welcoming you back again and we send a big thank you for this lovely 10 out of 10.

10/10 Eccellente

mark

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome hotel with great facilities and first class service. The food was very good.
Soggiorno di 1 notte a dicembre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
We are delighted to receive your very kind compliments and we look forward to welcoming you back again.

10/10 Eccellente

Alan

Soggiorno di 1 notte a novembre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
A great 10 out of 10 makes everyone's day. Thank you so much and we look forward to your next visit.

10/10 Eccellente

Eddie

Soggiorno di 1 notte a novembre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you very much for a bit 10 out of 10. This will make everyone happy. We hope to see you back again soon.

6/10 Soddisfacente

Jennie

Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Was just ok .. room basic enough.. walls like paper. Couldn’t sleep as could hear everything from the room next door.. snoring all night long !!
Soggiorno di 1 notte a novembre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
Oh dear, we are sincerely sorry to read your room neighbours spoiled your nights sleep. Please accept our apologies. We do hope you will return and we will be sure to allocate you a different room.

10/10 Eccellente

Ashley J

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you for rating us 10 out of 10. We all love appreciate this and look forward to your next stayover.

10/10 Eccellente

Gail

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you for this wonderful 10 out of 10 score. We look forward to welcoming you back.

10/10 Eccellente

Paul

Soggiorno di 1 notte a ottobre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you for this fabulous 10 out of 10 rating. We all appreciate it and look forward to your next visit.

6/10 Soddisfacente

Ronald

Soggiorno di 4 notti a ottobre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
We are appreciate your opinion and wish we knew how we could have made you stay better. We hope to see you stay again.

8/10 Buono

Suzanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
2 night stay
I had recommended here because of the view but when we arrived we were given a room with a view of a corrugated roof on the far side of the hotel not lakeside! I was told it was £50 to have a room with a partial view discounted to £40, i think most people go here for the amazing view so i suggest if thats what your looking request b4 you go, breakfast service was a bit slow took a while to get tea but apart from that everything else was great! Everyone on dinner service was fantastic! Order taken right away, everything came really quickly and food was great! Everyone stopped for a chat and to make sure we were ok and enjoying our meal and the young fella working in bar in afternoon and evening was fab! Really enjoyed our time at spa! Massages were great!
Can't beat that view
Soggiorno di 2 notti a settembre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
Thank you really enjoying your stay with us. Yes, we will guarantee a lakeview room when the lakeview supplement is paid on making the reservation and this does suit a lot of people. Breakfast can be a little slower at peak times but we will certainly discuss how we can make it better. Our Spa therapists will be pleased to know you were happy with your massages. We look forward to welcoming you back and we are enjoying your photographs. Thank you for sending them.

10/10 Eccellente

Ethel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Our stay at the Killyhevlin
The hotel reception area, the restaurant and the room were clean. The public bathrooms were also very clean. Toiletries replaced and towels changed.
Garden
Dining room
Patio area
Soggiorno di 4 notti a settembre 2022
Risposta di by HR Manager, il giorno 20 lug 2023
We are delighted our levels of cleanliness met with your approval and we thank you for sending us this really great photographs from your stay. We look forward to welcoming you back again soon.