Hello Deryk. Thank you for reaching out to us about your recent stay. We are so pleased to see you enjoyed your time with us and our location on NDSU campus, close to Hector Intl. Airport worked well for your travel needs this time around. We hope the rest of your trip went well and we'll see you again, next time!

Hello Sharon. Thank you for taking some time to write to us about your recent stay. We are glad to see everything went well! We can't wait to host you again on your next trip to Fargo!

Hello Bridget. We just wanted to stop and say thank you for taking some time to write to us about your recent stay. We are so pleased to see you enjoyed your time with us as much as we enjoyed hosting you. We can't wait to see you again!

Hello Richard. I know you didn't want to fill out the comment section, but we appreciate you doing so and are so pleased to see you were pleasantly surprised with our property. We hope to be able to host you again during future trips to Fargo.

Hello Mark. Thank you for taking some time to write to us about your recent stay. We appreciate your rating and are so pleased to see everything went well. We hope to see you again, soon!

Hello Maria. My name is Abby Gunderson, I am the General Manager at the Candlewood Suites@NDSU. We somehow do not have a valid phone number on file for you from your recent reservation or I would have called directly. I had not heard about this situation prior to your review. I looked into your reservation and you are correct that you were double charged. For this, I apologize and issued a full refund from the hotel yesterday which should go into your bank account within the next week. I want to assure you that I will be speaking with the agent who handled your reservation to do some retraining regarding third party prepaid reservations and how to address guests properly when trying to handle these types of situations. I would love to have a conversation with you on how we can make this right besides refunding the double charge. If you're willing, please give me a call at the hotel during normal business hours and ask for me directly so we can try and repair the negative experience you've faced. I hope to hear from you soon.

Hello Eileen. Thank you for taking some time to write to us about your recent stay. We are sad to see your stay with us was negatively impacted by a horrible smell. We can only imagine the frustration you must have felt with this situation as smell is such a strong indicator of cleanliness and comfort. We truly apologize for the inconvenience this may have caused. With this being a 24 hour business, sometimes things do slip through the cracks and we rely on our guests to let us know if there are issues we missed so we can address them. We do hope you brought this experience to the attention of our front desk agents so they could resolve the issue or move you to a different room so you would be able to enjoy the rest of your stay. If your comments were not met with empathy and a speedy resolution from our team, we would love to speak with you regarding your experience so we can address it within our team to ensure situations like this do not happen again in the future. We do hope this situation doesn't hinder your decision to stay with us again in the future as we would love an opportunity to prove your experience was an exception to the way we typically operate.

Helo Brenda. Thank you for taking some time to write to us about your recent stay. We are so pleased to see everything went well and you were able to interact with our awesome team members. We hope to be able to host you again on your next visit to Fargo!

Hello Ronald. We just wanted to thank you for taking some time to rate our property. It appears everything went well during your time with us. We appreciate your feedback and hope to be able to host you again on your next trip to Fargo!

Hello Jill. Thank you for taking some time to rate our property. Unfortunately without comments, I am unsure what happened to give you such a negative experience. I would love to have a conversation with you regarding your stay to see what we could do to improve and where we dropped the ball. If you're willing to shed some light on this situation, please contact our General Manager directly at the hotel during normal business hours so we can address any issues and find a solution to prevent future mishaps. Your feedback is important to us and we hope to hear from you, soon.

Hello Antoinette. Thank you for reaching out to us about your recent stay. We are so pleased to see you enjoyed your time with us and were comfortable during your stay! We hope to see you again, soon!

Hey Sabine! Thank you for taking some time to rate our property. We are so grateful to see feedback from our guests and are glad to see your stay went well! We appreciate your business and hope to be able to host you again on your next trip to Fargo!

Hi Gregory. Thank you for taking some time to write to us about your recent stay. We are pleased that our location in close proximity to the Hector Intl. Airport worked well for your lodging needs while in Fargo. We hope to be able to host you again, soon!

Hello Ronald! Thank you for taking some time to write to us. We're very pleased to see you enjoyed your stay as much as we enjoyed hosting you. We'll make sure to pass along your comments to our team and look forward to your next visit!

Hello Brendalee! We just wanted to stop and say thank you for taking some time to write to us about your recent stay. We are so pleased to see you enjoyed your time and our close proximity to Hector Intl. Airport and complimentary airport shuttle worked well for you! We do have a few restaurants a few blocks away from our location like Buffalo Wild Wings, Applebee's, and a few local options a couple blocks further down the road our property is located on but depending on the weather, there are fewer options within walking distance which is partially why we stock so many meal solution options in our on-site convenience store, the Candlewood Cupboard. We appreciate your feedback and hope to see you again, soon!

Hello Tracie! We just wanted to stop and thank you for rating our property. We are so glad to see you enjoyed your time with us as much as we did! We hope to see you again, soon!

Hello David. We apologize for any confusion you faced during your time with us. Shuttles to and from the airport are complimentary with any reservation; however, we only have so many parking spaces available for guests to leave their vehicles for an extended period of time and they were all pre-reserved at the time of your check in. These additional parking packages are available online using the Park, Stay and Go packages but last minute additions to your regular reservation for extended parking can be turned away depending on how many people have pre-reserved the extended parking and paid in advance for them. I hope this information clears up any confusion. If you were denied a shuttle without leaving a vehicle, that is our mistake and I will gladly pay for any costs you incurred purchasing your own taxi or uber to the airport. All our websites should state parking is complimentary during a guest's stay, but that there are additional costs for extended parking. We only allow up to 10 of these packages at a time since we only have 92 parking spaces for a hotel of 90 rooms. I hope you understand this policy. Please feel free to reach out to me directly if we need to reimburse you for shuttles to and from the airport without parking your vehicle in our lot long term.

Hello Marsha. We just wanted to stop by and thank you for giving us a 5 out of 5 rating. It appears everything went well which we're happy to see! We hope to be able to host you again on your next trip to Fargo!

Hello Karen. We just wanted to thank you for taking some time to rate our property. We are glad to see everything went well! We hope the rest of your travels were successful and look forward to hosting you again, soon!

Hello Tracy. Thank you for taking some time to write to us about your recent stay. We are so relieved that our front desk agent was able to help you get a better accommodation after your original room had bad odors. We appreciate you bringing this to our attention so we could fix the issue before our next guest arrived. We will make sure to pass along your comments to our agent as she would love to hear that you were satisfied with the resolution she could provide. We're hitting our 20 year anniversary for the hotel this year, and with being open for 2 decades, we have noticed wear and tear coming up. We are actively working with our maintenance engineer to address these problems and have many upgrades in the works for carpets, lighting fixtures, furniture, tech items, etc. in 2024 that we are very excited about. We hope we will be able to host you again during your next trip to Fargo to prove your experience with your initial room is out of the ordinary and to see the coming upgrades scheduled. We appreciate your feedback and hope to see you again, soon!

Hello Kathleen. Thank you for reaching out about your recent stay. We are glad to see you enjoyed your time with us and appreciate the 5 out of 5 rating you gave. We appreciate your feedback and business and hope to see you again during your next trip to Fargo!

Hello Martha! We just wanted to reach out and thank you for taking some time to write to us about your recent stay. We are so pleased that our location on the North end of NDSU campus worked well for your trip! We hope to be able to host you again, soon. Go Bison!

Hello Frannie. Thank you for taking some time to write to us about your recent stay. We are so pleased to see you enjoyed your time with us as much as we enjoyed hosting you. Those ice storms are definitely interesting but our team is pretty amazing at reacting quickly to make sure our walk ways get cleared and aren't going to cause injuries for our guests. We hope to see you again, soon!

Hello Ron. We just wanted to stop by and say thank you for taking some time to write to us about your recent stay. We love our close proximity to Hector Intl. Airport and are pleased to see it worked out well for your needs. We appreciate your business and hope to see you again, soon!

Hello Alexander. Thank you for taking some time to rate our property. It appears you didn't have the greatest stay with us but we are unsure what we could have done to imrove your experience. If you have any specific feedback on how we can improve for a perfect stay next time, we'd love to hear from you. We appreciate your business and hope to be able to host you again next time you're travelling this way!

Hello Rocky! We just want to say thank you for taking some time to rate our property. It appears you enjoyed your stay as much as we enjoyed hosting you. We appreciate your business and hope to see you again, soon!

Hello Ronald. Thank you for taking some time to rate our property. It appears you had a great stay which we love to see. We appreciate your business and hope to see you again soon!

Hello Joel! We just wanted to stop by and thank you for taking some time to rate our property. It looks like everything went smoothly and you enjoyed your time with us. We appreciate your business and look forward to hosting you again next time you're travelling our way!

Hello Natalie. We just wanted to stop by and say thank you for taking some time to write to us about your recent stay. We love your picture and are so glad to see you enjoyed your stay and are very thankful to be a part of your vacation travels! We hope to see you again, soon!

Hello Bruce! Thank you for reaching out to us about your recent stay. We are so pleased to see you enjoyed your time with us as much as we enjoyed hosting you. We hope to see you again soon!

Hey Mike! Thank you for taking some time to tell us about your recent stay. We are so glad to see you were able to get some much needed rest before such an early flight! We're truly blessed to have amazing guests who are mostly quiet and respectful which definitely makes our hotel a peaceful place for our guests and team members, too! We hope the rest of your travels went smoothly, as well. Come see us again next time you're traveling through Fargo!

Hello Angela. Thank you for taking some time to rate our property. It appears everything went OK, but if you have any specific feedback on how we can improve for a perfect stay next time, we'd love to hear from you. We appreciate your business and hope to be able to host you again next time you're travelling this way!

Hi Christopher! Thank you for taking some time to rate our property. We are so pleased to see you enjoyed your time with us as much as we enjoyed hosting you. We appreciate your business and hope to see you again, soon!

Good Evening Jennifer, just wanted to stop by and say thank you for the postive review about your recent stay with us. Im pleased to hear that your entire stay went well and everything was up to your liking during your trip to Fargo. We truly loved hosting you and we hope to hear from you again soon!

Good morning IMAS, Thank you for taking some time to rate your stay with us. We are so pleased to see that everything went well. We hope to be able to host you again soon!

Hello Daniel. Thank you for taking some time to rate our property. We are so pleased to see you enjoyed your stay with us. We appreciate your business and hope to see you again, soon!

Good morning Greg, Thank you for taking some time out of your day to let us know about your most recent stay with us. We are so pleased to see that everything went well. We absolutely loved hosting you and hope to hear from you soon!

Hello Susan, Thank you for taking some time out of your date to rate your most recent stay with us. We are so pleased to hear you enjoyed staying with us as much as we loved hosting you. We hope to hear from you soon! Thank you

Good Evening Marnie, Thank you for the positive feedback about your recent stay with us. We are pleased to hear that everything went well and you enjoyed staying with us as much as we loved hosting you. We hope to hear from you again soon!

Good Morning Tami, thank you for taking some time out of your day to tell us about your recent stay at our property. We are so glad that our Sealy Pillow Top mattresses were to your liking and gave you a comfortable night sleep. We are so sorry to hear about the cleanliess issues you experienced. We do hope you brought any issues to the front desk staff immediately so we could address them right away. If youd like to reach out directly with any concerns you have about your stay wed love to speak with you. We do hope to be able to host you again on your next trip to Fargo. Have a great day.

Good Morning Geralyn, Thank you for taking the time to tell us about your recent stay. Without any context we are unsure of what we could have done better or what you might have enjoyed about your stay with us but nevertheless thank you for your positive feedback. We do hope to be able to host you again on your next trip to Fargo.

Hello LeAnn and Jeff! We just wanted to stop by and say thank you for putting in a rating for us. It looks like everything went well which we're always pleased to see. We'll see you again next time you're travelling through Fargo!

Good Evening Karen, We just wanted to take some time out to tell you thank you for the great feedback. We are so sorry again that you came under not the greatest circumstances and we wanted to reiterate that we are sorry for your loss. We are certainly glad that our Front Office Manager was able to make an impact on your stay. We do hope that we are able to host you again if you make another trip to Fargo!

Hello Anne, Thank you for reaching out to us about your recent stay. Without any context, we are unsure what we could have done to improve your rating and experience at our hotel. We do hope you brought any issues during your stay to the attention of our front desk team so we could address them immediately and improve your comfort. If you would like to contact us directly with your concerns, we would be happy to speak with you and see what items we need to address for future guests. Thank you again for your time and business and we hope to hear from you soon.

Good Morning Troy, We are so glad to see that you enjoyed your stay at our property. Without any context we are unsure of what you enjoyed about the hotel and what could have been done different. If youd like to give us any direct feedback wed love to hear from you. We do hope to be able to host you again in the future!!

Hello Jodi. Thank you for taking some time to write to us about your recent stay. Unfortunately, ice machines are not a possibility at our property due to the lack of space and plumbing lines required to install them; however, our ice machines in freezers should be kicking out more than a few pieces every hour. We have researched the room you stayed in and our maintenance engineer will be addressing the ice maker issue and water pressure for future guests. We appreciate you bringing this to our attention so we can resolve it. We also have bags of ice we keep on hand complimentary for our guests in case of these types of issues and to get you started until the ice maker kicks in consistently which does take an hour or so. These are available upon request with our front desk team. We do hope this less than perfect situation doesn't kinder you from staying with us on future trips to Fargo as we would love to host you again.

Hello Larry. Thank you for reaching out to us about your recent stay. Without any context, we are unsure what we could have done to improve your rating and experience at our hotel. We do hope you brought any issues during your stay to the attention of our front desk team so we could address them immediately and improve your comfort. If you would like to contact us directly with your concerns, we would be happy to speak with you and see what items we need to address for future guests. Thank you again for your time and business and we hope to hear from you soon.

Hello Roberta, We are so pleased you that you took some time out of your day to tell us about your recent stay. We absolutely love that our staff made an impact on your stay. I will make sure to pass that along to them. We are also so glad that our onsite ammenties such as The Lending Locker and The Candlewood Cupboard were something that you were able to enjoy during you time with us. As always we appreciate your kind words and we hope to be able to host you again whenever you are back in Fargo!

Good morning Chelsy, Thank you for taking some time out of your day to tell us about your recent stay. We are pleased to hear that eveything went well. We certainly loved hosting you as much as you enjoyed staying here. We hope to see you again on your next trip to Fargo!

Hello Rosa. We just wanted to thank you for taking some time to rate our property. We are pleased to see you enjoyed your stay but if you have any specific comments on how to turn your 4 out of 5 to a 5 out of 5, we're always striving for excellence and would love to hear your feedback. We appreciate your business and hope to see you again, soon!