The apartment was rented through Firenze rentals. Communication pre-arrival was clear and very helpful. Included with the rental was a discount at various attractions/ tours/ restaurants.
When we arrived, we were promptly met by Samuel who helped carry our luggage and provided an overview of the main attractions. When we discovered the AC was not working, both Samual and Paolo were at the apartment within minutes. When they determined the AC could not be repaired that evening, they promptly offered to move us to an upgraded apartment very close by. We were actually the first guests in the brand new, very spacious and beautifully decorated unit. Both Samuel and Paolo helped carry our luggage to the new apartment which was in walking distance. Both units were a couple minutes walk to the incredible Duomo.
They both went over and above to ensure our stay was amazing! Prior to our arrival, they arranged for a driver to pick us up, they recommended restaurants upon request, and called us a taxi upon departure. We could not be happier with the property or the service we received. Would definitely rent from them again if we get to return to beautiful Florence. Grazie!
Joanne & Ghislain