Gent.ma Signora Spagnuolo,Ci dispiace molto leggere la sua recensione e sapere che il suo soggiorno non sia stato all'altezzza delle sue aspettativeRiguardo all'odore in bagno, la Sua camera era al secondo piano e anche quando il centro storico di Firenze a volte subisce il problema dei cattivi odori, le camere al secondo piano non ne risentono veramente quasi mai. Non abbiamo neppur avuto alcuna segnalazione in proposito dalle persone che hanno occupato la camera immediatamente dopo di Lei né alcuno del nostro personale addetto alla pulizia e controllo delle stanze.Per quanto concerne la pulizia, ci teniamo a precisare che le nostre camere vengono pulite con cura quotidianamente e riguardate da un servizio governante, e come potrà notare la pulizia delle nostre camere è sempre giudicata molto positivamente in tutte le recensioni.Ci dispiace anche non aver potuto permetterle un allungamento della permanenza in camera oltre l'ora in più concessa al normale orario di partenza; purtroppo nei periodi di alta stagione è spesso complicato riuscire ad accordare dei check-out oltre l'orario consueto.AugurandoLe una buona giornata, restiamo sempre a Sua disposizione anche quando volesse tornare da noi.Cordialmente,

Gentilissima Annalisa,Grazie di cuore per i suoi commenti, ci fa piacere sapere che ha gradito il suo soggiorno da noi e speriamo davvero di avere occasione di poterla accogliere di nuovo molto presto.Cari saluti,Brunella

Dear Joseph,Thank you very much for your kind feedback. We are very glad to learn that you enjoyed your stay at SoprArno, so we hope you will choose us again next time you visit Florence.All the best!Brunella

Dear Luisa, thank you very much for taking the time to review your stay at Soprarno! It was a pleasure having you as our Guest and we look forward to welcoming you on your next trip to Florence!

Dear Luisa,Thank you for your lovely review ! We wish you to enjoy the rest of your vacation and hope to welcome you and all your family again!Warmest regards,

Dear William,Thank you very much for sharing your kind feedback with us, we are so happy you enjoyed your stay at SoprArno!We look forward to having you back in the near future and send you our best regards,Brunella

Dear Mohamed,Thank you so much for your lovely review. We are glad that we could offer you a beautiful experience and we will be glad to welcoming you again !Warmest regards.

Thank you so much for your appreciation. We are sure you will think of us in Hong Kong.Our warmest regards to you and Mrs. Berrnadette.

Dear Lina,Thank you so much for your appreciation. It has been a real pleasure to have you and Jason with us. We thank you again and look forward to your next visit!With warmest regards,

Dear Ken,Thank you for taking the time to review our property, we are happy to learn that you enjoyed your stay!SoprArno Suites is located in a Renaissance historical building in the major (hence via Maggio) streets of the Oltrarno area, surrounded by other historical palaces and antique shops. The rooms have high (often frescoed) ceilings and windows, as it used in the past. For the comfort of our Guests we have installed an elevator, very useful especially for transporting luggage.We thank you very much and look forward to having you back as our Guest in the very near future.Kind regards,Brunella

Thank you so much for your lovely appreciation!We will wait for you on your next visit of Florence.Warmest regards.

Dear Guest,We are very sorry that you did not find at SoprArno what you expected.We are not organized exacly as an hotel but we provide all services as an hotel.Our reception is not open 24 hours but there is always a person answering to guests by telephone for any need at all time.SoprArno is an antique residence located in a 16th century palace of the historical centre of Florence, in one of the areas best preserved from the very commercial tourism , where we try to offer a different atmosphere.We thank you anyway for your feed back and send our kindest regards.

Thank you for your appreciation.We hope to welcome you to SoprArno again.With our kindest regards,

Thank you Jill,We are grateful and very happy for your appreciation. So...We will wait you back!Warmest regards,

Thank you Laura ! It has been a pleasure to have you with us.Looking forward to welcoming you again!Viviana

Dear Hamesh, thank you very much for your lovely review. It was a pleasure having you as our Guest and we look forward to welcoming you again to Soprarno!

Dear Darren, thank you very much for taking the time to review your stay at Soprarno! We are very pleased to learn you have enjoyed your stay with us and we can't wait to see you back at Soprarno very soon!

Dear Eric,Thank you so much for your beautiful words of appreciation, it's our greater satisfaction.We look forward to welcoming you again!

Dear Benjamin,Thank you for your kind feedback. We are really happy to learn that you enjoyed your stay with us. We look forward to your next visit!Best regards,Brunella

Dear Ekaterina,Thank you for sharing your feedback with us.We look forward to welcoming you to SoprArno Suites in the near future!Best regards,Brunella

Thank you David!We hope to welcome you at SoprArno again in the near future.Best regards,Brunella

Thank you!Best regards,Brunella

Thank you Marisa!We look forward to having you back at SoprArno, hope to see you soon again!Brunella

Dear Brandy,Thank you for your kind feedback.We look forward to your next visit!Best regards,Brunella

Dear David,Thank you for your kind feedback, we really appreciate!We hope you will be back very soon again,All the best,Brunella

Dear Hector,thank you for your kind words!We hope to have the chance to host you again in the future!Kindest regards,Floriana

Dear Shira,Thank you very much for your kind feedback!We look forward to your next visit,Kind regards,Brunella

Dear Rachel,Thank you for your kind feedback, we are happy to learn that you enjoyed your stay with us and look forward to welcoming you again soon!Best regards,Brunella

Dear Georgios,Thank you for your kind feedback.We look forward to your next visit,All the best,Brunella

Grazie Tomas for your review.We hope you will visit SoprArno Suites again soon!All the best,Brunella

Dear Sanna,Thank you very much for your kind feedback. We are happy to learn that you enjoyed your stay at SoprArno Suites and look forward to your next visit.All the best,Brunella

Dear Curtis,Thank you for sharing your feedback with us. We are happy to learn that you had a beautiful experience at SoprArno and we look forward to welcoming you again soon.Kind regards,Brunella

Thank you so much Dinara,it's been a pleasure to host you!

Thank you so so much Fariba!It's been our pleasure to meet you and host you!All the best,Floriana

Thank you very much Sia! It was nice meeting you, I hope to see you again!Best regards and Happy New Year!Brunella

Tusen tack Maria!Kind regards,Floriana

Thank you so much Melissa!Looking forward to your next stay with us!All the best,Floriana

Dear Debra ,Thank you so much for your good review. The bad smell is rather typical in the ancient building of the historical centre , where rooms are closer to the street's public sewers; this happens from time to time depending mostly on the weather conditions .Hoping to welcome you back in Florence, we send our best regards.

Dear Nicholas,Thank you very much for your kind feedback. We look forward to welcoming you again soon!All the best,Brunella

Dear Guest,thank you for your kind words and positive review!

Dear Margarita,Thank you for your visit and your kind words.We rely upon your promise to come back!All the best,Brunella

Dear Flavio,Thank you for taking the time to review your stay at SoprArno Suites and for your kind words.We look forward to welcoming you to SoprArno again in the near future.All the best,Brunella