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Recensioni per The Atlantic Hotel & Spa

4.5 out of 5
The Atlantic Hotel & Spa
601 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 542 su 1009 recensioni" "
Valutazione di 8 - Buono. 232 su 1009 recensioni" "
Valutazione di 6 - Soddisfacente. 131 su 1009 recensioni" "
Valutazione di 4 - Scarso. 48 su 1009 recensioni" "
Valutazione di 2 - Terribile. 56 su 1009 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Diego

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice vew
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 17 mag 2024
Dear Diego,Thank you for allowing The Atlantic Hotel & Spa to host your recent stay. We're thrilled to hear you had an enjoyable experience and appreciated our wonderful views. We're grateful for your positive rating, and we hope to have the pleasure of your company on another occasion.Warm Regards,Front Desk Manager

6/10 Soddisfacente

Edmond, Longmont

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 6 notti ad aprile 2024
Risposta di General Manager, il giorno 16 mag 2024
Thank you for sharing your review. We're glad your stay was satisfactory, but we aim to exceed just "ok." If there are specific areas you believe we could improve upon, we would appreciate your insights to help us enhance our service for your next visit. We look forward to the opportunity to provide you with a more exceptional experience.Warm Regards,Front Desk Manager

10/10 Eccellente

Nicole M, Inver Grove Heights

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location was perfect. Could manage without a car. The staff was very nice. Shout out to King, Faustino and Robert. Great option for the rooftop pool or the beach.
Soggiorno di 3 notti a maggio 2024
Risposta di General Manager, il giorno 16 mag 2024
Dear Nicole,Thank you for your excellent review of The Atlantic Hotel & Spa. We are thrilled you enjoyed the rooftop pool, and we hope you loved the unobstructed ocean views! We take great pride in our team's commitment to assisting guests, and we appreciate your recognition of King, Faustino, and Robert. We will share your kind words with them, and we look forward to welcoming you back for another stay.Warm Regards,Front Desk Manager

10/10 Eccellente

Jeremiah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very lovely property
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 15 mag 2024
Dear Jeremiah,Thank you for your kind words! We're delighted you enjoyed our property, and we look forward to welcoming you back soon for another five-star stay at The Atlantic Hotel & Spa.Warm Regards,Front Desk Manager

10/10 Eccellente

Ron

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We recently stayed at this hotel and will definitely make a return trip. The first person we met at the front desk was Alicia and she was awesome. She was professional, efficient, and very polite. The facility is just what we wanted and the location is perfect for walking to some of the nearby shops. Our room was extremely clean and nicely decorated with a comfortable bed. Again, will definitely stay there again.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 15 mag 2024
Dear Ron,Thank you so much for choosing to stay with us at The Atlantic Hotel & Spa. It is our goal to provide a welcoming and comfortable environment for every guest that walks through our doors, so it is great to learn our wonderful team member, Alicia, welcomed you. We always appreciate when our guests provide us feedback on their stay, and we would like to thank you for highlighting our cleanliness and pristine accommodations. We hope you join us again soon. It was a pleasure hosting you.Warm Regards,Front Desk Manager

2/10 Terribile

andrew

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I booked an ocean of your room with a balcony and when I got there they said sorry we are overbooked and gave me a side view room with a balcony. I was not notified at all
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 14 mag 2024
We apologize for any frustration with your accommodations. When booking through a third-party site, rooms are not always guaranteed. We encourage anyone looking to stay with us to reach out to the property offline so that we can ensure you get the best room, but no matter how our guests book, we aim to ensure all of this information is readily available. Warm Regards,Front Desk Manager

10/10 Eccellente

mario

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 6 notti a maggio 2024

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Oceanfront view very nice close to a lot of restaurants staff very friendly
Soggiorno di 2 notti a maggio 2024
Risposta di General Manager, il giorno 8 mag 2024
Dear Michael,Our amazing location and wonderful staff are just some of the reasons our guests enjoy staying at The Atlantic Hotel & Spa, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely five-star review. We look forward to welcoming you back for another memorable getaway.Warm Regards,Front Desk Manager

8/10 Buono

Crystal

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The hotel itself and my room was amazing but the property staff are the most rude people I’ve ever encountered. If great customer service is a big deal to you, then this isn’t the best choice.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 8 mag 2024
Dear Crystal,Thank you for your review. While we're pleased to hear you enjoyed our clean, comfortable rooms, we are very alarmed to hear you were not provided the exceptional, warm hospitality our team is known for. Please be assured we will address these issues immediately to ensure a more hospitable stay for future patrons, and we apologize for any inconvenience. Thank you again for sharing your concerns with us, and we hope to have the opportunity to welcome you back for a better experience.Warm Regards,Front Desk Manager

6/10 Soddisfacente

Ekaterina, Huntington Station

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Very unprofessional not friendly reception stuff! Be careful with booking a room before you come check see times if room you desired is available for you. Otherwise they can through you to any other room with no apologies or ask you to leave the hotel. From my one experience Very disappointed
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 6 mag 2024
Dear Ekaterina,Thank you for your review and for choosing to stay with us. We are disappointed your experience was not as expected, and we apologize for any inconvenience. Our team will review your concerns and look for ways to ensure your next visit is better. Again, thank you for your feedback, and we hope to welcome you back the next time you visit Fort Lauderdale.Warm Regards,Front Desk Manager

10/10 Eccellente

Harry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Jose

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cómodo y limpio.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Jose,We're delighted you found The Atlantic Hotel & Spa comfortable and pristine. Thank you for choosing our hotel, and we look forward to hosting you again soon for another relaxing stay!Warm Regards,Front Desk Manager

10/10 Eccellente

Faith

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic rooms and beach!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Faith,Thank you for your compliments on our amazing rooms and beach! We're glad you enjoyed your visit, and we look forward to seeing you again at The Atlantic Hotel & Spa.Warm Regards,Front Desk Manager

2/10 Terribile

Chaya

Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Ivan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Scott

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Randomly picked this hotel in a hurry due to an unexpected travel delay in FLL on our way to St. Croix. The airline (Spirit) claimed it was due to "weather" (IMO, this was Spirit's code for flight consolidation, as I saw no Sigmets along the route). Serendipitously, the property was surprisingly upscale and right across the road from the beach. Room was large, quiet, and had a small balcony to enjoy the view and sound of the waves. Note that the property is on a very busy road, so expect some traffic noise. Still, traffic was a minor issue considering the hotel's amenities like a pool, spa, poolside bar/restaurant, etc. I think they may even supply beach chairs. Property was well kept and updated. Pool area was quite nice with bar/food service and friendly staff. Ocean view from the pool was an added bonus. Overall, the hotel was just average for housekeeping and cleanliness. The pool bathrooms/showers were not well cleaned or maintained. The gym seemed adequate. There was a small spa on site that wasn't overly busy - though we didn't have enough time to use it. Food was simple fare, but decent, tasty, and not overpoverpriced. I ordered the Cuban sandwich, which was very good. In sum, our unexpected travel delay was quite bearable and even surprisingly enjoyable because we were fortunate enough to book this excellent property. Would definitely stay again - just longer to fully enjoy the beachside location and amenities.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Scott,We were happy to accommodate you when your flight was delayed, and we're so pleased the beautiful ocean views helped make your stay surprisingly enjoyable in the circumstances. It's also great to hear that you appreciated our quiet rooms, onsite amenities, and close proximity to the beach. If you're in the area again, please come back to see us.Warm Regards,Front Desk Manager

10/10 Eccellente

Marina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really enjoyed my mini-vacation. I would recommend this for others, especially for a couple's getaway. Property is starting to show its age with some wear and tear on things like furniture, refrigerator seal, etc. Staff was generally very nice and helpful. Be prepared for prices - everything costs more at the beach - "resort fees" and parking are over priced (everywhere). Having a kitchen in the room is nice - can grab a snack or drink and hang out on the balcony without having to wait at a restaurant.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Marina, We are delighted you had a wonderful mini-vacation with us at The Atlantic Hotel & Spa. Your recommendation brings joy to our hearts as the beach provides the perfect couples' retreat. The in-room kitchen, balcony, and friendly staff are a bonus. We are constantly working on improvements, and your insights help us prioritize. Thank you for also understanding about beach pricing, as we do our best to stay competitive. We look forward to your next stay with us.Warm Regards,Front Desk Manager

10/10 Eccellente

Lerida, Naples

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an absolutely wonderful time staying here. The room was huge and clean. The location of the hotel was perfect, right in front of the beach and next to so manny restaurants with a walking distance. The pool area was lovely, so peaceful and quiet even thought kids are allowed. The hotel smelled so good at all times and everyone in the staff was so nice. We also got to enjoy the restaurant in the hotel which had amazing food, totally recommend it. We will return here for sure.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Lerida,Thank you for sharing your fantastic experience at The Atlantic Hotel & Spa! It's great to know that you enjoyed our spacious rooms, pristine beachfront location, and the variety of restaurants within walking distance. We're also delighted that you enjoyed our pool with it's unobstructed view of the ocean and the delightful aroma of the hotel. Your kind words about our team and restaurant are genuinely appreciated, and we can't wait to welcome you back for another five-star stay in the future!Warm Regards,Front Desk Manager

6/10 Soddisfacente

Bess

Viaggio di coppia
We had a nice partial view of the ocean on the 12th floor, but this hotel isn’t amazing beyond its location and access to the beach. The room offered no robes, our ice request was delivered in a plastic bag, and even though it had a kitchenette, there wasn’t a place to sit and eat together so it felt awkward. The pros were cleans were refreshed everyday. The staff was always nice. We never went to the pool, or the hotel restaurant/bar and avoided the beach chairs for 20/pp.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Bess, Thank you for choosing The Atlantic Hotel and Spa for your getaway. We're glad you enjoyed your ocean view, and while we're sorry to hear about the room amenities, we appreciate your feedback and will address it with our team. We hope to welcome you back for an even better experience soon!Warm Regards,Front Desk Manager

10/10 Eccellente

Justin, San Diego

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the only place we will stay in FLL before our cruise. Fairly priced, great amenities and well taken care of.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Justin,Thank you so much for the five-star review. We are glad you consistently choose to stay with us and take advantage of our great value and well-maintained amenities. We look forward to welcoming you back and hope you have a great day!Warm Regards,Front Desk Manager

10/10 Eccellente

Antun

Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Rachel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Highs: Robert the hotel porter/bellhop is amazing! Wonderfully outgoing personality and super professional. The bartenders and waiter at the pool and SkyBar especially Faustino were great. The beach is ultra-clean and beautiful. Mids: Front desk staff were professional but not very friendly, warm, or welcoming. They told us we’d get a call as soon as our room was ready but we never did. Nice pool but very few umbrellas. Lows: No ice bucket in room. You have to call front desk for ice and we had to wait 50 mins.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Rachel,It brightens our day to hear you enjoyed our warm, friendly staff, and we will pass on your comments to Robert, as well as to the servers and bartenders. We are disappointed to hear about the lack of that same warmth at the front desk and the slower service when it came to getting ice. We will address this with the team. We will also take note of your feedback regarding the number of umbrellas, though we are pleased to hear you enjoyed our refreshing pool. We at The Atlantic Hotel & Spa appreciate your comments and look forward to seeing you again.Warm Regards,Front Desk Manager

10/10 Eccellente

Megan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What a spot! Great location with fabulous views of the beach. You can walk to many coffee shops and restaurants. The rooms are big with comfortable beds and a convenient kitchenette. The restaurant was good and having a mimosa with a view was a bonus! We encountered a few notable staff who were kind, wonderful, efficient and very helpful: Robert (concierge), Nikki (housekeeping) & Faustino (server by the pool). These three people really made our stay comfortable. We’d go back in a heartbeat!
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Megan,Thank you for providing this wonderful review of The Atlantic Hotel & Spa. We are thrilled you loved the location, views, and spacious rooms with kitchenettes. Having great food and drink with a view is definitely a bonus. Our team is the heartbeat of our establishment; Robert, Nikki, and Faustino will be delighted to know you mentioned them specifically! Sounds like your stay was truly relaxing, and we look forward to your next stay with us.Warm Regards,Front Desk Manager

10/10 Eccellente

Brittany

Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

Jimmy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly Staff, Clean, Nice location
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Jimmy,Thank you for sharing your experience with us! We're delighted you found our team friendly and appreciated our high standards of cleanliness. We're committed to providing high-quality service and can't wait to welcome you back to The Atlantic Hotel & Spa for another enjoyable stay!Warm Regards,Front Desk Manager

10/10 Eccellente

Ioana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Patricia

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Kimberlee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice and clean place to stay. Rooms were cleaned daily.
Soggiorno di 6 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Kimberlee,We're thrilled you found The Atlantic Hotel & Spa very nice and clean, with daily room cleaning ensuring your stay was comfortable. Maintaining a high standard of cleanliness is important to us. Thank you for sharing your positive experience. We look forward to welcoming you back for another pleasant stay!Warm Regards,Front Desk Manager

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024

10/10 Eccellente

VERONICA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The concierge was friendly and very helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Veronica,Thank you for choosing The Atlantic Hotel & Spa. It's fantastic to learn that our friendly team members helped make your experience even better with their attentive service! Please stay with us again soon. Warm Regards,Front Desk Manager

10/10 Eccellente

Celine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bel hôtel tranquille et luxueux. Personnel courtois
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Celine,It brightens our day to know that you had a fantastic stay with us! We work hard to meet expectations like yours, and we’re happy to hear our peaceful atmosphere and hospitable team hit the mark for you. Thank you for taking the time to share your experience, and we hope to welcome you back to The Atlantic Hotel & Spa soon!Warm Regards,Front Desk Manager

10/10 Eccellente

Siamak, Worcester

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024

8/10 Buono

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Extended the stay by one day because we liked it!
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Christopher,Thank you for your review! We are delighted you enjoyed your time with us so much you stayed an extra day. It was truly a pleasure having you here, and we hope you return soon!Warm Regards,Front Desk Manager

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent property to stay oceanfront and walkable to many great restaurants.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Christopher,Thank you for choosing The Atlantic Hotel & Spa and for sharing your lovely five-star review. We are delighted you enjoyed your stay and our beautiful location. It would be a pleasure to welcome you back for another memorable visit.Warm Regards,Front Desk Manager

8/10 Buono

Andrei, north royalton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We ve been coming to this hotel for many years. It is very nice, clean and conveniently located. But like everything else in society you feel that things are deteriorating slowly but surely these days. Every day there is something missing. One day the towel/chair guy on the beach forgets to show up for work. The other day he shows up on time, but the towels are half an hour late. Next day he is in bad mood. One day, no room service in the morning while we were out. You might say these are details, and you would be right. Overall we had a nice stay, and we will come again.
Soggiorno di 6 notti a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Andrei,Thank you for your honest review. It's always a thrill to welcome back a valued guest, and we appreciate your kind words about our high standards of cleanliness and fantastic location. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Take care, and we look forward to welcoming you back in the future for a seamless stay.Warm Regards,Front Desk Manager

10/10 Eccellente

Pawel, Hinsdale

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We got upgraded to penthouse
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Pawel,We appreciate you taking a moment to leave a review. It is a pleasure learning you enjoyed your stay, particularly highlighting your upgrade to the penthouse. Thank you for choosing The Atlantic Hotel & Spa and we look forward to welcoming you back.Warm Regards,Front Desk Manager

10/10 Eccellente

priscilla, Bellerose

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
couldnt check in until 445 but other than that it was excellent
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Priscilla,It was an honor to host you at The Atlantic Hotel & Spa. We understand your desire to settle into our accommodations, so we're sorry there was a check-in delay. That said, we're thrilled you otherwise had an excellent experience. Please stay with us again next time you visit beautiful Fort Lauderdale.Warm Regards,Front Desk Manager

10/10 Eccellente

Scott, New York

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
really great and will stay there again
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Scott,We're thrilled you had a great experience at The Atlantic Hotel & Spa! Your satisfaction is our utmost priority, and we're glad you're already considering another stay with us. We can't wait to welcome you back for another wonderful experience.Warm Regards,Front Desk Manager

10/10 Eccellente

JEFFREY

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
loved the view. been here before multiple times and really appreciate the property and staff. Sarah in the restaurant bar is lovely and very fun.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Jeffrey,Thank you for returning to The Atlantic Hotel & Spa. It's always a pleasure to welcome you back to our hotel, and we're delighted you enjoyed our breathtaking scenic views. Sarah is a valued team member, and we know she'll be delighted that she left a positive impression on you. We appreciate your feedback, and look forward to hosting you again soon!Warm Regards,Front Desk Manager

10/10 Eccellente

Timothy

Soggiorno di 1 notte a marzo 2024

8/10 Buono

Angela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Safe & you’re directly across from beautiful beach…not one to complain but my only issue was loud dripping shower…staff should not have put anyone in this room until resolved
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Angela,Thank you for sharing your thoughts regarding your recent stay at The Atlantic Hotel & Spa. We're pleased you found our location safe and enjoyed the convenient beach just nearby. However, we're sorry to hear about the inconvenience caused by the dripping shower. Rest assured, we will address this concern immediately to ensure a seamless experience for our guests. We look forward to welcoming you back for a more enjoyable stay in the future!Warm Regards,Front Desk Manager

6/10 Soddisfacente

Karla

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Let’s be clear, this is a nice enough hotel, but it is NOT a resort. Your $45 resort fee is for a gym and a pool which many hotels have without that fee. In theory you should also get two beach chairs unless it rains in the morning. In our case, the sun came out in the early afternoon and the front desk said we could get chairs at the beach but when we got to the beach the chairs were all locked up. I called and the person who answered I for me that the third party they hire to handle the beach chairs went home and they weren’t coming back. I was told I could call that third party company if I wanted to! Also the spa charges $50 for a day pass to use a tiny hot tub and sauna and it closes at 4:30. On the positive side, the rooms are spacious and clean and the ocean view on the balcony is beautiful and Robert the Bell Hop was the nicest person on staff. The restaurant is also good. We had to ask for towels at the pool twice and it generally seemed understaffed.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Karla,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our immaculate accommodations, the stunning view from the balcony, and Robert's kind service, we are sorry we fell short of your expectations in some areas. We will be sure to share all of your comments with our team and keep them in mind as we continue improving for our guests. We look forward to welcoming you back for an exceptional stay in the future.Warm Regards,Front Desk Manager

6/10 Soddisfacente

ante

Viaggio con la famiglia
Have to pay for a beach umbrella 30$ while paying 45$ daily resort fee !!! What kind of scam is that ? Beyond ridiculous
Soggiorno di 7 notti a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Ante, Guest feedback is always welcome and appreciated, and we thank you for taking the time to share your review. While we are glad you enjoyed your overall stay, your concerns regarding our amenities policy have been noted, and we will discuss as a team how we can improve for future guest visits. We would love to host you again sometime in the future to provide you with the exceptional experience you deserve.Warm Regards,Front Desk Manager

10/10 Eccellente

Brenda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Danielle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was very nice the hotel but the only thing bad was that I had reserved a double queen suite and they gave 1 king bed suite
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Nancy,Thank you for your review and for giving us a perfect rating. We're delighted you had an enjoyable experience! Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. It was a pleasure having you here, and we hope you return soon.Warm Regards,Front Desk Manager

10/10 Eccellente

Kevin Daniel, Williston

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great place.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 19 mar 2024
Dear Kevin,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent stay, and we hope you return soon.Warm Regards,Front Desk Manager

8/10 Buono

Angela

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti a marzo 2024

8/10 Buono

Dorian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was in a great location. Very clean and comfortable.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 13 mar 2024
Dear Dorian,Thank you for choosing to stay with us at The Atlantic Hotel & Spa. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope you'll choose us again in the future.Warm Regards,Front Desk Manager

4/10 Scarso

Kristin

Mi è piaciuto: Condizioni e dotazioni della struttura
I was very disappointed when we checked in for our Oceanfront one-bedroom suite and they said we were bumped to a one-bedroom on the side of the hotel due to overbooking. The window in the bedroom was so small, with no view. The living space was also very small, with not much room for our family of four. They did comp the resort fee of $50 but we would have much rather had the room I booked online and paid over $600 for one night. The hotel is very pretty, Not much going on as far as coffee shop or activities, just FYI. Also, the pool is nice, but very small. The bar is nice with great service. I understand that things happen, but this was very disappointing only having one night, and not enjoying the view we expected.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 13 mar 2024
Dear Kristin,Thank you for choosing to stay with us during your recent trip. While we're glad there were aspects of your visit you enjoyed, we're disappointed to learn we fell short of expectations overall. We offer our sincere apologies for any inconvenience caused by the room type you received. Unfortunately, when booking through a third party, room reservations are subject to availability upon arrival. Nevertheless, we understand your frustration. Your feedback is appreciated, and we hope you'll give us another chance to impress you in the future.Warm Regards,Front Desk Manager