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Recensioni per Days Inn by Wyndham Fort Lauderdale Airport Cruise Port

2 out of 5
Days Inn by Wyndham Fort Lauderdale Airport Cruise Port
1700 W Broward Blvd, Fort Lauderdale, FL

Recensioni

5,0
Valutazione di 10 - Eccellente. 235 su 1910 recensioni" "
Valutazione di 8 - Buono. 251 su 1910 recensioni" "
Valutazione di 6 - Soddisfacente. 330 su 1910 recensioni" "
Valutazione di 4 - Scarso. 382 su 1910 recensioni" "
Valutazione di 2 - Terribile. 712 su 1910 recensioni" "

4,8/10

Pulizia

6,0/10

Personale e servizio

4,6/10

Servizi

4,4/10

Condizioni e dotazioni della struttura

5,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Andrea

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Un posto da evitare !
Soggiorno di 2 notti a febbraio 2023
Risposta di Sophia CSR, il giorno 1 mar 2023
Hi Andrea,Our team apologize for the inconvenience faced you. Kindly let me know about your disappointments in more detail so we can improve in the areas concerned. We hope to serve you better in the future.

6/10 Soddisfacente

Darrel

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Wall lamp had no bulb. Lacking in esthetics. Staff members were less than pleasant.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 Terribile

Maria

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was a great disappointment. The attempt at updates was poorly executed. The room was far from clean and had a strange odor. Had it not been later evening and what seemed remote I would have moved to another hotel!!! Reception was cool and unhelpful. When we drove up in the taxi it was unclear as to where we even had to checkin as the office was off to the side in another tiny building. I will never stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,I'm truly sorry to hear about your disappointing experience during your stay. We apologize for the cleanliness issues and any confusion regarding the check-in process. Your feedback is crucial, and we will address these concerns with our team to ensure improvements are made. We strive to provide excellent service and a comfortable environment for all our guests, and we regret that we fell short in your case. We hope you'll consider giving us another chance to exceed your expectations in the future.

8/10 Buono

Marisa

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Great location , great service , rooms / bathrooms could be cleaner .
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Thank you for your positive feedback regarding our location and service. We're glad to hear that you enjoyed those aspects of your stay. Your comments about room and bathroom cleanliness are duly noted, and we'll make sure to address these areas to enhance the overall experience for our guests. We appreciate your valuable input and hope to welcome you back for an even better stay in the future.

2/10 Terribile

Joseph, Huntington Beach

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Buono

nancy

Mi è piaciuto: Pulizia, personale e servizio, servizi
Shady area. Stay in your room at night.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. We hope you will choose us again in the future.

10/10 Eccellente

Olatunji adebayo

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Good
Soggiorno di 11 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 3 mag 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Scarso

Jeffrey

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lots of broken down cars in the parking lot. People living at the hotel. They ran out of coffee for the rooms. And lobby was not open in the morning for us to get some before our early morning flight
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 1 mag 2024
Dear Guest,I'm sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we sincerely apologize for any inconvenience caused. We will investigate these issues further and take steps to ensure they are addressed promptly. Your comments are appreciated, and we hope to have the opportunity to make it right for you in the future. Thank you for bringing these matters to our attention.

4/10 Scarso

Patti

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
On the positive, the staff was friendly and professional and the hotel was located near the airport with free shuttle transportation. However, the hotel is in need of updating both inside and out. After taking a shower, a large bubble of water appeared in the ceiling, pulsating above the toilet and dripping on your head when sitting. While the room appeared clean at first, it needed additional cleaning behind and beneath the furniture. If I were to return to Fort Lauderdale, I would choose a different hotel in a different part of town.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Dear Guest,Thank you for your feedback. We're glad you found our staff friendly and appreciated our location and shuttle service. We apologize for any inconvenience caused by the condition of the hotel and the issues you encountered during your stay. We take your comments seriously and will address them with our team to ensure improvements are made. Thank you again for your feedback.

8/10 Buono

Jennifer

Non mi è piaciuto: Condizioni e dotazioni della struttura
Needs to be updated
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Scarso

Nelson, Maspeth

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Dear Guest,Thanks for sharing your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Terribile

Judit

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Bugs crawling under bed. Mold and mold stain on the walls. Air conditioning leaking water on not the room. The rooms smelled we ended up not staying sure to my daughter’s asthma. Kids also did not feel safe. Staff was very helpful and understanding.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 28 apr 2024
Dear Guest,We're deeply sorry to hear about the issues you encountered during your stay. Your comfort and safety are our top priorities, and we apologize for any inconvenience and discomfort caused. We take your feedback seriously and will address these issues promptly to ensure a better experience for our guests in the future. Thank you for your kind words about our staff; we're glad they could assist you during this time. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

2/10 Terribile

Omar

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
found bugs
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 28 apr 2024
Dear Guest,We regret that you had an unpleasant experience at our property. We get the property disinfected and use anti-pest agencies regularly. We have relayed your concerns to the management and highly recommend reaching out to the Front Desk for any issues regarding your stay for an immediate resolution. We hope you have a better stay next time.

2/10 Terribile

Brij

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pathetic hotel, it’s not worth even a single dollar
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Chang

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Old, dirty, noisy, and had no hot water, instead of an airport shuttle, they put me in a pre-paid taxi and when the taxi arrived at the airport, the driver said he only received $20.00 from Days Inn and the meter showed $25.00 and demanded me to pay the difference.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 26 apr 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Buono

Suheily

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 28 apr 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Soddisfacente

Manuel

Mi è piaciuto: Pulizia e personale e servizio
it is average
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 25 apr 2024
Dear Guest,Many thanks for the review with positive comments and ratings. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 Scarso

David

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Creo que la propiedad le deberían de poner más interés a la limpieza.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 24 apr 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

2/10 Terribile

felipe

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
staff very very unfrendly hotel without maintenance very old the most terrible place i ever been never again with any windham if you want to suffer go here
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 24 apr 2024
Dear Guest,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues you encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

2/10 Terribile

Marc

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I checked in on Thursday night stayed in room 308 From the time I checked In I called down to inform the staff that my tv was all snow. I was told maintenance was told. Friday morning I went down to tell the desk again I was told they were coming to fix it. Got back Friday night and it still wasn’t fixed I had to call 3 times and nothing got fixed the property was a mess with broken cars in some spots. A food truck with a boot on it out front and loud
Soggiorno di 4 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 23 apr 2024
Dear Guest,I apologize for the inconvenience you experienced during your stay. We understand the frustration this must have caused. Additionally, I apologize for the state of the property and the noise disturbances you encountered. Rest assured, we take your feedback seriously and will address these issues to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

6/10 Soddisfacente

Daniel

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
A basic budget hotel. Very noisy all night long. Area seemed a bit sketchy. Facilities were worn and ratty looking. Toilet was difficult to flush, the water took forever to run out of the sink, room smelled musty, etc. Wouldn't stsy there again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 23 apr 2024
Dear Guest,I'm truly sorry to hear about your disappointing experience at our hotel. It's distressing to learn that the noise levels were disruptive, and the facilities did not meet your expectations. Additionally, your comments about the surrounding area are noted, and we will take measures to ensure the safety and comfort of our guests. We apologize for falling short of your expectations and hope to have the opportunity to make it right in the future.

4/10 Scarso

Susan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Near the airport. But the floor in the unit was filthy. The room smelled musty and damp. I would not recommend this location.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Cleanliness and guest comfort are paramount to us, and it's unacceptable that we fell short of your expectations. We will address the cleanliness issues and work to eliminate any musty odours promptly. Your feedback is valuable, and we will take immediate steps to improve. Thank you for bringing this to our attention.

2/10 Terribile

Enrique Antonio Eduardo

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room 429: clogged sink. Security box damaged, no trash can. We were moved to room 513: security box closed. Light bulb burned. The entrance door without latch, no tv.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate this issue and will take the required measures. We hope to serve you better next time.

2/10 Terribile

Sharif

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room wasn’t clean had a musty smell to it
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Dear Guest,We're sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and we apologize for falling short of your expectations. We'll investigate the issue with the cleanliness of the room and address any musty odours promptly. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.

2/10 Terribile

Veronica, Berkeley Heights

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cockroaches everywhere, very noisy at night, dirty in the rooms, facets were broken …. Horrible experience!
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Dear Guest,We sincerely apologize for the unacceptable experience you encountered during your stay. This falls far below our standards, and we take your feedback very seriously. Immediate action will be taken to address the issues you've raised, including pest control measures, noise reduction efforts, and room cleanliness improvements. We deeply regret any inconvenience caused and appreciate your patience and understanding.

4/10 Scarso

Laurence

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Floor in room was dirty. Very far from restaurants.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Dear Guest,We apologize for the inconvenience caused by the cleanliness of your room. Please rest assured that we take your feedback seriously and will address these issues promptly to improve our guests' experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future with a better stay.

10/10 Eccellente

Fiona

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was a little worried after reading some of the reviews, but I really didn't need to be. Everything was fine, staff were great, breakfast was a good continental offering. Room was clean and tidy, towels provided. We stayed for one night, then used the shuttle to get to the cruise port, which cost $15 each. I do believe that the airport shuttle is free. It is on a very busy road, so some traffic noise, but nothing that bothered us.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 22 apr 2024
Dear Guest,It's wonderful to hear that you had a positive experience during your stay with us! We're delighted that our staff, breakfast options, and cleanliness met your expectations. Thank you for choosing our hotel for your trip, and we're glad the shuttle service was convenient for your cruise port transfer. We appreciate your understanding regarding any traffic noise. We hope to welcome you back in the future!

4/10 Scarso

Bijan

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This place is not well-maintained. They do not provide a small fridge and microwave. The towels are of low quality, and their breakfast was minimal. No one seems to care about upkeep. The noise from the street is the most troublesome. You can hear motorcycles making 120 dB of noise at 1 am. This is not the hotel owner's fault but rather the absence of police surveillance everywhere in Miami and Fort Lauderdale. You must watch out for lawless drivers and be super cacious.
Soggiorno di 4 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 20 apr 2024
Dear Guest,We're sorry to hear about your experience, and we appreciate your feedback. We apologize for any inconvenience regarding the maintenance of our property and the amenities provided. We'll do our best to address these issues and improve our services. We value your input and hope to have the opportunity to better serve you in the future.

10/10 Eccellente

Casimir

Good
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 20 apr 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

6/10 Soddisfacente

Amy

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Breakfast was not good and our room was not very clean. The people working there were friendly and seemed helpful. The pool was full of leaves not cleaned out.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 17 apr 2024
Dear Guest,Your feedback is important to us, and we'll address these issues to ensure they're promptly resolved. However, we're glad to hear that you found our staff friendly and helpful. We apologize for the inconvenience regarding the pool's cleanliness and will make sure it's properly maintained in the future. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

8/10 Buono

Lisa

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
The staff was nice and friendly. Check-in was easy. The rooms were clean. It's an old motel, but clean.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 17 apr 2024
Dear Guest,We're delighted to hear that you had a pleasant experience with our staff and found the check-in process easy. It's great to know that you found the rooms clean despite the motel's age. Your positive feedback is appreciated, and we're committed to maintaining high standards of cleanliness and hospitality. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 Terribile

Ibrahima

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room dirty, bad smell, do no recommend. We left the room after 10mn.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 17 apr 2024
Dear Guest,We're truly sorry for your disappointing experience. Cleanliness and comfort are our priorities, and we apologize for the bad smell and any inconvenience caused. Your feedback is invaluable, and we'll address these issues immediately. We hope for another chance to exceed your expectations in the future.

2/10 Terribile

Becky

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was nothing I liked about this property.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 17 apr 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your recent experience at our property. Your satisfaction is important to us, please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Scarso

LAWRENCE

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Mirror hanging off wall, Extream road niise. Facility was clean
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 17 apr 2024
Dear Guest,Thank you for letting us know about the mirror and road noise. We're glad you found the facility clean. If you need anything else, just ask. We look forward to your next visit!

2/10 Terribile

Peter

Viaggio di coppia
The toilet didn’t flush, lever broken. The iron didn’t work and was filthy. The room stank bad musty door. The noise was unbelievable. The same room in Ontario would cost about $60 US
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 Soddisfacente

Ruberto, penuelas

Non mi è piaciuto: Pulizia
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 17 apr 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Scarso

Elizabeth

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No where to eat, no coffee maker, no hair dryer. In poor repair. Would not choose this hotel again. Thought there was free shuttle to cruise port. Have to pay $30 cash to shuttle and no place to eat until I get there. Paid $30 to get from airport to this not so great place.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Dear Guest,We apologize for the disappointment with the amenities and services provided during your stay. We acknowledge your concerns. We're also sorry for any confusion regarding the shuttle service. Your feedback is valuable, and we'll use it to improve our offerings for future guests. We hope for the chance to better serve you in the future.

2/10 Terribile

christopher

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terribile

Carolyn

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had two rooms. One room the sink drained extremely slow, like an hour for it to drain. The other room there was only one working electrical outlet. We were very, very disappointed in our stay. This property was cheaper than most others, so I guess you could say you get what you pay for. But for $450 for one night stay (2 rooms) I expected at least a reasonable experience.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Dear Guest,We're truly sorry for the issues you faced during your stay, which do not meet our service standards. We apologize for the inconvenience with the slow-draining sink and the lack of working electrical outlets. Your feedback is invaluable, and we're addressing these issues promptly to prevent recurrence. Your patronage means a lot to us, and we're committed to regaining your trust. We hope for the chance to offer you a vastly improved experience in the future.

2/10 Terribile

Suresh Kumar

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Toilet were worst, poor quality room
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Dear Guest,We apologize for the inconvenience you experienced with the quality of the room and the condition of the toilet. Ensuring our guests' comfort and satisfaction is our top priority, and we take your feedback seriously. We will address these issues promptly to ensure a better experience for our future guests. Thank you for bringing this to our attention.

8/10 Buono

Shumei,

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed for 2 nights, overall good reviews, cheap price, free breakfast and free airport transfer, also provides cheap port transfer, it is really the best choice for us who take a cruise!
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Dear Guest,Thank you for your positive feedback! We're glad you enjoyed your stay and found our amenities convenient. Providing a comfortable and affordable experience is our priority, including complimentary breakfast and airport transfers. We also offer affordable port transfers for cruise guests. We hope to welcome you back for another enjoyable stay in the future. Safe travels!

6/10 Soddisfacente

JEAN

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
More shuttle service from the airport!! All of the other hotels have a regular schedule to pick up customers EVEN IF THEY DON'T CALL THE HOTEL!
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Dear Guest,The issues that you raise are important to us. We strive to deliver an exceptional stay for every guest, so it's disappointing that you did not receive great value. Your remarks will be discussed internally so that we can seize every opportunity for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

10/10 Eccellente

John

Mi è piaciuto: Condizioni e dotazioni della struttura
Efficient, helpful. Need milk for breakfast
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 15 apr 2024
Dear Guest,We appreciate your feedback and are glad to hear that you found our service efficient and helpful. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.

2/10 Terribile

Christopher

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
When we showed up to this place I was shocked by how dirty and run down it was. We cancelled and went somewhere else! Would not have felt safe staying here!
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 10 apr 2024
Dear Guest,I'm truly sorry to hear about your experience. Our utmost priority is ensuring that our guests feel comfortable and safe during their stay with us, and it's disappointing to learn that we fell short of meeting your expectations. Please know that we take your feedback seriously, and we will investigate the issues you've raised to address them promptly. We value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 Soddisfacente

Brian, Strathmore

Viaggio di coppia
Mi è piaciuto: Pulizia
Check-in was slow. Lots of people checking in and only one attendant. Room was very spacious but bathroom needed repairs. Paint peeling from the ceiling. No coffee in our room. When enquired with front desk, it took almost 3 hours before we got any coffee. Hotel it located on Broward Blvd. Traffic was very noisy.
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Dear Guest,Your feedback is invaluable, and we will address these issues promptly to ensure a more efficient and comfortable experience for our guests in the future. Thank you for bringing these matters to our attention.

2/10 Terribile

Liliana

Viaggio di coppia
Broken shower, sink
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Buono

Karen

Good for just basics. Not much around if no cater ti drive
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Safe clean rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terribile

Antonio

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Soddisfacente

Kevin, Stratford

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property is tired and dated. It is Convenient as a landing pad for the cruise port, but for the age and state it was expensive. On a super busy road with nothing really around it you are an Uber or cab from anything other than Dunkin Donuts and a couple of small stand up places. Walmart across a very busy overpass.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 8 apr 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the condition of our property and its surroundings. We'll consider your comments for future improvements and hope to serve you better the next time.