Hi Charles, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! The homeowner would like to share the following: "We sincerely apologize for the issues you experienced during your stay. As the home is located in South Florida, Palmetto Bugs can be prevalent and occasionally enter homes if doors are left open. We have ongoing pesticide management on property that manages and protects the home from these issues." We do all we can to make it the best possible stay, and we look forward to this property hosting many satisfied guests.