Hi Karen, The owner was surprised to see your review after you didn't mention any cleanliness concerns or issues with the A/C when they checked in with you during your stay. They take the experience of their guests seriously, and they will be going over your feedback with their cleaning service. The owner is always responsive to anything their guests may need - they responded quickly and sent out a plumber after you reached out, who determined that the issue with the shower was caused by a clogged toilet drain. We're confident that the owner and their local team will continue to provide great hospitality for their guests!